The mediating effect of individual readiness for change in the relationship between organisational culture and TQM implementation

References

• Abdolshah , M. and Abdolshah , S. 2011 . Barriers to the successful implementation of TQM in Iranian manufacturing organisations . International Journal of Productivity and Quality Management , 7 ( 3 ) : 358 – 373 .
   Google Scholar
• Ahire , S. L. , Golhar , D. Y. and Waller , M. W. 1996 . Development and validation of TQM implementation constructs . Decision Sciences , 27 ( 1 ) : 23 – 56 .
   Web of Science ®Google Scholar
• Armenakis , A. A. , Harris , S. G. and Mossholder , K. W. 1993 . Creating readiness for organisational change . Human Relations , 46 ( 6 ) : 681 – 703 .
   Web of Science ®Google Scholar
• Baron , R. and Kenny , D. A. 1986 . The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations . Journal of Personality and Social Psychology , 51 ( 6 ) : 1173 – 1182 .
   PubMed Web of Science ®Google Scholar
• Cameron , K. S. and Quinn , R. E. 1999 . Diagnosing and changing organisational culture: Based on the competing values framework , Reading, MA : Addison-Wesley .
   Google Scholar
• Choi , M. and Ruona , W. E.A. 2011 . Individual readiness for organisational change and its implications for human resource and organisation development . Human Resource Development Review , 10 ( 1 ) : 46 – 73 .
   Google Scholar
• Dahlgaard-Park , S. M. 2011 . The quality movement: Where are you going? . Total Quality Management & Business Excellence , 22 ( 5 ) : 493 – 516 .
   Web of Science ®Google Scholar
• Dellana , S. A. and Hauser , R. D. 1999 . Toward defining the quality culture . Engineering Management Journal , 11 ( 2 ) : 11 – 15 .
   Google Scholar
• Duh , R. , Hsu , A. W. and Huang , P. 2012 . Determinants and performance effect of TQM practices: An integrated model approach . Total Quality Management & Business Excellence , 23 ( 5–6 ) : 689 – 701 .
   Web of Science ®Google Scholar
• Gimenez-Espin , J. A. , Jiménez-Jiménez , D. and Martínez-Costa , M. 2012 . Organisational culture for total quality management . Total Quality Management & Business Excellence , iFirst : 1 – 15 . doi:10.1080/14783363.2012.707409
   Google Scholar
• Goksoy , A. 2012 . The impact of job insecurity, role ambiguity, self monitoring and perceived fairness of previous changes on individual readiness for change . Journal of Global Strategic Management , 11 : 103 – 112 .
   Google Scholar
• Green , T. J. 2012 . TQM and organisational culture: How do they link? . Total Quality Management & Business Excellence , 23 ( 2 ) : 141 – 157 .
   Web of Science ®Google Scholar
• Hair , J. F. , Anderson , R. E. and Tatham , R. L. 1992 . Multivariate data analysis , New York, NY : Macmillan .
   Google Scholar
• Holt , D. T. , Armenakis , A. A. , Field , H. S. and Harris , S. G. 2007 . Readiness for organisational change: The systematic development of a scale . The Journal of Applied Behavioural Science , 43 ( 2 ) : 232 – 255 .
   Google Scholar
• Jones , R. A. , Jimmieson , N. L. and Griffiths , A. 2005 . The impact of organisational culture and reshaping capabilities on change implementation success: The mediating role of readiness for change . Journal of Management Studies , 42 ( 2 ) : 361 – 386 .
   Web of Science ®Google Scholar
• Kline , R. B. 2005 . Principles and practice of structural equation modeling , 2 , New York, NY : Guilford Press .
   Google Scholar
• Kuo , T. and Kuo , Y. 2010 . The effect of corporate culture and total quality management on construction project performance in Taiwan . Total Quality Management & Business Excellence , 21 ( 6 ) : 617 – 632 .
   Web of Science ®Google Scholar
• Lam , S. , Lee , V. , Ooi , K. and Lin , B. 2011 . The relationship between TQM, learning orientation and market performance in service organisations: An empirical analysis . Total Quality Management & Business Excellence , 22 ( 12 ) : 1277 – 1297 .
   Web of Science ®Google Scholar
• Martin , H. J. 1985 . “ Managing specialized corporate cultures ” . Edited by: Kilmann , R. H. , Saxton , M. J. , Serpa , R. and Associates . Gaining control of the corporate culture (pp. 148–162). San Francisco, CA: Jossey-Bass
   Google Scholar
• Meirovich , G. , Galante , I. and Yaniv , K. M. 2006 . Attitudes towards TQM and the communication process between managers and subordinates . Journal of Applied Management and Entrepreneurship , 11 ( 1 ) : 74 – 86 .
   Google Scholar
• Naor , M. , Goldstein , S. M. , Linderman , K. W. and Schroeder , R. G. 2008 . The role of culture as driver of quality management and performance: Infrastructure versus core quality practices . Decision Sciences , 39 ( 4 ) : 671 – 702 .
   Web of Science ®Google Scholar
• Samson , D. and Terziovski , M. 1999 . The relationship between total quality management practices and operational performance . Journal of Operations Management , 17 ( 4 ) : 393 – 409 .
   Google Scholar
• Shea , C. and Howell , J. 1998 . Organisational antecedents to the successful implementation of total quality management . Journal of Quality Management , 3 ( 1 ) : 3 – 24 .
   Google Scholar
• Weeks , B. , Helms , M. M. and Ettkin , L. P. 1995 . Is your organisation ready for TQM? An assessment methodology . The TQM Magazine , 7 ( 5 ) : 43 – 49 .
   Google Scholar
• Weiner , B. J. 2009 . A theory of organisational readiness for change . Implementation Science , 4 ( 67 ) : 1 – 9 .
   PubMed Web of Science ®Google Scholar
• Whetten , D. A. , Cameron , K. S. and Woods , M. 2000 . Developing management skills for Europe , 2 , Harlow : Pearson Education .
   Google Scholar
• Zaher , B. 2006 . Improving the quality of internal transport services from a total quality management perspective: A practical study of public internal transport companies in Syria . Tishreen University Journal for Studies and Scientific Research, Economic and Legal Science Series , 28 ( 1 ) : 12 – 18 . (In Arabic)
   Google Scholar
• Zakuana , N. M. , Yusof , S. M. , Laosirihongthong , T. and Shaharoun , A. M. 2010 . Proposed relationship of TQM and organisational performance using structured equation modelling . Total Quality Management , 21 ( 2 ) : 185 – 203 .
   Google Scholar
• Zammuto , R. F. , Gifford , B. and Goodman , E. A. 2000 . “ Managerial ideologies, organisation culture and the outcomes of innovation: A competing values perspective ” . In The handbook of organisational culture and climate , Edited by: Ashkanasy , N. , Wilderom , C. and Peterson , M. 261 – 287 . Thousand Oaks , CA : Sage .
   Google Scholar
• Zammuto , R. F. and O'Connor , E. 1992 . Gaining advanced manufacturing technologies’ benefits: The roles of organisation design and culture . Academy of Management Review , 17 : 701 – 728 .
   Web of Science ®Google Scholar
• Zu , X. , Robbins , T. L. and Fredendall , L. D. 2010 . Mapping the critical links between organisational culture and TQM/Six Sigma practices . International Journal of Production Economics , 123 ( 1 ) : 86 – 106 .
   Web of Science ®Google Scholar