References
- Angell, C.L., & Corbett, L.M. (2009). The quest for business excellence: Evidence from New Zealand's award winners. International Journal of Operations and Production Management, 29(2), 170–199. doi: 10.1108/01443570910932048
- Araujo, M., & Sampaio, P. (2013). The path to excellence of the Portuguese organisations recognised by the EFQM model. Total Quality Management & Business Excellence, Published online, 25 (5-6), 1–13.
- Boutler, L., Bendell, T., & Dahlgaard, J.J. (2013). Total quality beyond North America: A comparative analysis of the performance of European excellence award winners. International Journal of Operations and Production Management, 33(2), 197–215. doi: 10.1108/01443571311295635
- CEBR. (2012). The contribution of QM to the UK economy. London: Author.
- Choi, B., Kim, J., Leem, B., Lee, C.Y., & Hong, H.K. (2012). Empirical analysis of the relationship between Six Sigma management activities and corporate competitiveness: Focusing on Samsung Group in Korea. International Journal of Operations & Production Management, 32(5), 528–550. doi: 10.1108/01443571211226489
- Corbett, L.M., & Angell, C.L. (2011). Business excellence in New Zealand: Continuous improvement, learning, and change. Total Quality Management, 22(7), 755–772. doi: 10.1080/14783363.2011.585782
- Crosby, P.B. (1980). Quality is free. ISBN 0070145121, New York, NY: New American Library.
- Dahlgaard, J.J., Chen, C-K., Jang, J.Y., Banegas, L.A., & Dahlgaard-Park, S.M. (2013). Business excellence models: Limitations, reflections and further development. Total Quality Management & Business Excellence, 24, 5–6. doi: 10.1080/14783363.2012.756745
- Dahlgaard, J.J., & Dahlgaard-Park, S.M. (2006). Lean production, six sigma quality and company culture. TQM Magazine, 18(3), 263–281. doi: 10.1108/09544780610659998
- Dahlgaard, J.J., Kristensen, K., & Kanji, G.K. (1998). Fundamentals of total quality management. London: Chapman and Hall.
- Dahlgaard-Park, S.M. (2008). Reviewing the European excellence model from a management control view. The TQM Journal, 20(2), 98–119. doi: 10.1108/17542730810857345
- Dahlgaard-Park, S.M., & Dahlgaard, J.J (2007). Excellence–25 years evolution. Journal of Management History, 13(4), 371–393. doi: 10.1108/17511340710819606
- Hair, J.F., Black, W.C., Babin, B.J., Anderson, R.E., & Tatham, R.L. (2006). Multivariate data analysis (6th Ed.). New Jersey: Pearson, Prentice Hall. ISBN 0-13-032929-0.
- Hendricks, K. B., & Singhal, V. R. (2001). Firm characteristics, total quality management and financial performance. Journal of Operations Management, 19(3), 269–285. doi: 10.1016/S0272-6963(00)00049-8
- Ishikawa, K. (1985). What is total quality control? Englewood Cliffs, NJ: The Japanese Way. Prentice-Hall International, Inc.
- Jimenez, J.D., & Martinez, C.M. (2009). The performance effect of HRM and TQM: A study in Spanish organizations. International Journal of Operations & Production Management, 29(12), 1266–1289. doi: 10.1108/01443570911005992
- Juran, J.M. (1995). Managerial breakthrough: The classic book on improving management performance. New York: McGraw-Hill Inc.
- Kern Pipan, K., Gomišček, B., Kljajić, M., & Jesenko, M. (2011). An empirical study on comparing total QM (TQM) items on national quality award applicants in Slovenia. Academic Journals, African Journal of Business Management, 5(33), 12829–12840.
- Kern Pipan, K., Gomišček, B., & Mayer, J. (2012). Exploratory study of quality and excellence approaches and continuous improvement from the perspective of new institutionalism. Journal for East European Management Studies, 17(3), 313–332.
- Lee, H.H., & Lee, C.Y. (2013). The effects of total quality management and organisational learning on business performance: Evidence from Taiwanese insurance Industries. Total Quality Management & Business Excellence. Advance online publication. doi:10.1080/14783363.2013.814291
- Leonard, R., & Adam, D. (2003). An evaluative framework for TQM dynamics in organizations. International Journal of Operations & Production Management, 23(6), 652–677. doi: 10.1108/01443570310476663
- Lu, D., Betts, A., & Croom, S. (2011). Re-investigating business excellence: Values, measures and a framework. Total Quality Management, 22(12), 1263–1276. doi: 10.1080/14783363.2011.631336
- Mann, R., & Grigg, N. (2004). Helping the Kiwi to fly: Creating world-class organizations in New Zealand through a benchmarking initiative. Total Quality Management, 15(56), 707–718. doi: 10.1080/14783360410001680198
- Mann, R., Adebanjo, D., Laosirihongthon, T., & Punnakitikashem, P. (2011). Awareness and impact of business excellence in Asia. Total Quality Management, 22(11), 1237–1258. doi: 10.1080/14783363.2011.624772
- Nasim, K., Iqbal, M.Z., & Khan, I.A. (2013). Antecedents of TQM implementation capability: A review with a conceptual model. Total Quality Management & Business Excellence. Advance online publication. doi:10.1080/14783363.2013.807682
- Oakland, J.S., & Tanner, S.J. (2008). The relationship between business excellence and performance – An empirical study using Kanji's leadership excellence model. Total Quality Management, 19(78), 733–749. doi: 10.1080/14783360802159402
- Peters, T.J., & Waterman, R.H. (1982). In search of excellence, lessons from America's best-run companies. New York, NY: Harper & Row, Publishers Inc.
- Robinson, A., & Schroeder, D.M. (2004). Ideas are free: How the idea revolution is liberating people and transforming organizations. San Francisco, CA: Berret-Koehler Publishers, Inc.
- Tarí, J.J., & Sabater, V. (2004). Quality tools and techniques: Are they necessary for quality management?. International Journal of Production Economics, 92, 267–280. doi: 10.1016/j.ijpe.2003.10.018
- Vokurka, R.J., Stadnig, G.L., & Brazeal, J. (2000). A comparative analysis of national and regional quality awards. Quality Progress, 3(88), 41–49.
- Vouzas, F., & Gotzamani, K. (2005). Best practices of selected Greek organizations on their road to business excellence; the contribution of the new ISO 9000:2000 series of standards. The TQM Magazine, 17(3), 259–266. doi: 10.1108/09544780510594225
- York, K.M., & Miree, C.E. (2004). Causation or covariation: An empirical re-examination of the link between TQM and financial performance. Journal of Operations Management, 22(3), 291–311. doi: 10.1016/j.jom.2004.02.001