Nonlinear antecedents of visitors’ satisfaction with the oktoberfest in Brazil

References

• Albayrak, T., & Caber, M. (2013). Penalty–reward-contrast analysis: A review of its application in customer satisfaction research. Total Quality Management Business Excellence, 24(11-12), 1288–1300.
   Web of Science ®Google Scholar
• Anderson, E. W., & Mittal, V. (2000). Strengthening the satisfaction-profit chain. Journal of Service Research, 3(2), 107–120.
   Google Scholar
• Armenski, T., Dragičević, V., Pejović, L., Lukić, T., & Djurdjev, B. (2011). Interaction between tourists and residents: Influence on tourism development. Polish Sociological Review, 173, 107–118.
   Google Scholar
• Bacinello, E., Carmona, L. J. D. M., Tomelim, J., Da Cunha, H. C., & Tontini, G. (2017). Nonlinear antecedents of consumer satisfaction on E-banking portals. The Journal of Internet Banking and Commerce, 22(1), 1–21.
   Google Scholar
• Baker, D. A., & Crompton, J. L. (2000). Quality, satisfaction and behavioral intentions. Annals of Tourism Research, 27(3), 785–804.
   Web of Science ®Google Scholar
• Barretto, M. (2001). Turismo e identidade local: uma visão antropológica. Campinas, SP: Papirus Editora.
   Google Scholar
• Barretto, M. (2007). Cultura e Turismo. Campinas: Papirus Editora.
   Google Scholar
• Basfirinci, C., & Mitra, A. (2015). A cross cultural investigation of airlines service quality through integration of servqual and the kano model. Journal of Air Transport Management, 42(1), 239–248.
   Google Scholar
• Berger, C., Blauth, R., Boger, D., Bolster, C., Burchill, G., DuMouchel, W., … Timko, M. (1993). Kano’s methods for understanding customer-defined quality. Center for Quality Management Journal, 2(4), 3–35.
   Google Scholar
• Bogicevic, V., Yang, W., Bilgihan, A., & Bujisic, M. (2013). Airport service quality drivers of passenger satisfaction. Tourism Review, 1(4), 3–18.
   Google Scholar
• Bollen, K. A. (2002). Latent variables in psychology and the social sciences. Annual Review of Psychology, 53(1), 605–634.
   PubMed Web of Science ®Google Scholar
• Brandt, D. R. (1987). A procedure for identifying value-enhancing service components using customer satisfaction survey data. In C. F. Suprenant (Ed.), Add value to your service: The key to success (pp. 61–64). San Diego: AMA.
   Google Scholar
• Buhalis, D. (2000). Marketing the competitive destination of the future. Tourism Management, 21(1), 97–116.
   Web of Science ®Google Scholar
• Carlsen, J., Andersson, T. D., Ali-Knight, J., Jaeger, K., & Taylor, R. (2010). Festival management innovation and failure. International Journal of Event and Festival Management, 1(2), 120–131.
   Google Scholar
• Chang, K. C., & Chen, M. C. (2011). Applying the kano model and QFD to explore customers’ brand contacts in the hotel business: A study of a hot spring hotel. Total Quality Management, 22(1), 1–27.
   Web of Science ®Google Scholar
• Chen, W. C., Lee, C. F., & Lin, L. Z. (2012). Investigating factors affecting festival quality: A case study of neimen song jiang jhen battle array, Taiwan. African Journal of Marketing Management, 4(2), 43–54.
   Google Scholar
• Cole, S. T., & Chancellor, H. C. (2009). Examining the festival attributes that impact visitor experience, satisfaction and re-visits intention. Journal of Vacations Marketing, 15(4), 323–333.
   Google Scholar
• Crompton, J. L., & Love, L. L. (1995). The predictive validity of alternative approaches to evaluating quality of a festival. Journal of Travel Research, 34(1), 11–24.
   Google Scholar
• Daling, J. R., & Tamura, H. (1970). Use of orthogonal factors for selection of variables in a regression equation-an illustration. Applied Statistics, 19, 260–268.
   Google Scholar
• Deng, W. J., Kuo, Y. F., & Chen, W. C. (2008). Revised importance–performance analysis: Three-factor theory and benchmarking. The Service Industries Journal, 28(1), 37–51.
   Web of Science ®Google Scholar
• Efron, B., & Tibshirani, R. (1986). Bootstrap methods for standard errors, confidence intervals, and other measures of statistical accuracy. Statistical Science, 1(1), 54–75.
   Google Scholar
• Felsenstein, D., & Fleischer, A. (2003). Local festivals and tourism promotion: The role of public assistance and visitor expenditure. Journal of Travel Research, 41(4), 385–392.
   Google Scholar
• Füller, J., Matzler, K., & Faullant, R. (2007). Asymmetric effects in customer satisfaction. Annals of Tourism Research, 33(4), 1159–1163.
   Web of Science ®Google Scholar
• Gerbing, D. W., & Hamilton, J. G. (1996). Viability of exploratory factor analysis as a precursor to confirmatory factor analysis. Structural Equation Modeling: A Multidisciplinary Journal, 3(1), 62–72.
   Web of Science ®Google Scholar
• Getz, D. (1997). Event management & event tourism. New York: Cognizant Communication Corporation pp. 212–215.
   Google Scholar
• Getz, D. (2008). Event tourism: Definition, evolution, and research. Tourism Management, 29(3), 403–428.
   Web of Science ®Google Scholar
• Getz, D., & Page, S. J. (2016). Progress and prospects for event tourism research. Tourism Management, 52, 593–631.
   Web of Science ®Google Scholar
• Gregory, A. M., & Parsa, H. G. (2013). Kano’s model: An integrative review of theory and applications to the field of hospitality and tourism. Journal of Hospitality Marketing & Management, 22(1), 25–46.
   Google Scholar
• Hair, J., Anderson, R., Tatham, R., & Black, W. (1998). Multivariate data analysis with readings (5th ed.), p. 730. Upper Saddle River, NJ: Prentice–Hall, Inc.
   Google Scholar
• Herzberg, F., Mausner, B., & Snyderman, B. (1959). The motivation to work, Vol. 141. NewYork, NY: John Wiley and Sons.
   Google Scholar
• Jebb, A. T., Parrigon, S., & Woo, S. E. (2017). Exploratory data analysis as a foundation of inductive research. Human Resource Management Review, 27(2), 265–276.
   Web of Science ®Google Scholar
• Jolliffe, I. T. (2006). Principal component analysis. New York, NY: Springer Science & Business Media.
   Google Scholar
• Jung, B. H., & Kim, S. (2014). A festival satisfaction evaluation method using multiple regression analysis. International Journal of Software Engineering and Its Applications, 8(4), 187–196.
   Google Scholar
• Kang, G. D., & James, J. (2004). Service quality dimensions: An examination of Grönroos’s service quality model. Managing Service Quality: An International Journal, 14(4), 266–277.
   Google Scholar
• Kano, N., Seraku, N., Takahashi, F., & Tsuji, S. (1984). Attractive quality vs must be quality. Journal of Japan Society of Quality Control, 14(2), 39–48.
   Google Scholar
• Kim, W. G., Ng, C. Y. N., & Kim, Y. S. (2009). Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth. International Journal of Hospitality Management, 28(1), 10–17.
   Web of Science ®Google Scholar
• Kline, R. B. (2005). Principles and practice of structural equation modeling. New York: The Guilford Press.
   Google Scholar
• Ladhari, R. (2008). Alternative measures of service quality: A review. Managing Service Quality: An International Journal, 18(1), 65–86.
   Google Scholar
• Ladhari, R. (2009). A review of twenty years of SERVQUAL research. International Journal of Quality and Service Sciences, 1(2), 172–198.
   Google Scholar
• Lee, S. K., Jee, W. S. F., Funk, D. C., & Jordan, J. S. (2015). Analysis of attendees’ expenditure patterns to recurring annual events: Examining the joint effects of repeat attendance and travel distance. Tourism Management, 46, 177–186.
   Web of Science ®Google Scholar
• Lee, I. S., Lee, T. J., & Arcodia, C. (2014). The effect of community attachment on cultural festival visitors’ satisfaction and future intentions. Current Issues in Tourism, 17(9), 800–812.
   Web of Science ®Google Scholar
• Lee, Y. K., Lee, C. K., Lee, S. K., & Babin, B. J. (2008). Festival scapes and patrons’ emotions, satisfaction, and loyalty. Journal of Business Research, 61(1), 56–64.
   Web of Science ®Google Scholar
• Lee, J. S., Lee, C. K., & Park, C. K. (2014). Developing and validating a multidimensional quality scale for mega-events. International Journal of Hospitality Management, 43, 121–131.
   Web of Science ®Google Scholar
• Lee, S. Y., Petrick, J. F., & Crompton, J. (2007). The roles of quality and intermediary constructs in determining festival attendees’ behavioral intention. Journal of Travel Research, 45(4), 402–412.
   Google Scholar
• Leenders, M. A., Go, F. M., & Bhansing, P. V. (2015). The importance of the location in hosting a festival: A mapping approach. Journal of Hospitality Marketing & Management, 24(7), 754–769.
   Web of Science ®Google Scholar
• Lovelock, C., & Wright, L. (2006). Serviços: Marketing e gestão. São Paulo: Saraiva.
   Google Scholar
• Malhotra, N. K. (2004). Marketing research: An applied orientation (4th ed). Upper Saddle River, NJ: Prentice Hall.
   Google Scholar
• Matzler, K., Bailom, F., Hinterhuber, H. H., Renzl, B., & Pichler, J. (2004). The asymmetric relationship between attribute-level performance and overall customer satisfaction: A reconsideration of the importance–performance analysis. Industrial Marketing Management, 33(4), 271–277.
   Web of Science ®Google Scholar
• Matzler, K., Renzl, B., & Faullant, R. (2007). Dimensions of price satisfaction: A replication and extension. International Journal of Bank Marketing, 25(6), 394–405.
   Google Scholar
• McDowall, S. (2010). A comparison between Thai residents and non-residents in their motivations, performance evaluations, and overall satisfaction with a domestic festival. Journal of Vacation Marketing, 16(3), 217–233.
   Google Scholar
• McKercher, W. S., Mei, W. S., & Tse, T. S. M. (2006). Are short duration cultural festivals tourist attractions? Journal of Sustainable Tourism, 14(1), 55–66.
   Google Scholar
• Mensah, C. (2013). Residents’ satisfaction and behavioural intention with asogli Yam festival in Ghana. International Journal of Asian Social Science, 3(3), 682–702.
   Google Scholar
• Mette, P. A. P. (2005). Calendário histórico-cultural: a contextualização das festas tradicionais realizadas em Blumenau-SC para promoção turística (Doctoral dissertation), Universidade do Vale do Itajaí, Balneário Camboriú, Brazil, p. 117.
   Google Scholar
• Mikulić, J., Krešić, D., Prebežac, D., Miličević, K., & Šerić, M. (2016). Identifying drivers of destination attractiveness in a competitive environment: A comparison of approaches. Journal of Destination Marketing & Management, 5(2), 154–163.
   Web of Science ®Google Scholar
• Mikulić, J., & Prebežac, D. (2011). A critical review of techniques for classifying quality attributes in the kano model. Managing Service Quality: An International Journal, 21(1), 46–66.
   Google Scholar
• Mikulić, J., & Prebežac, D. (2016). The kano model in tourism research: A critical note. Annals of Tourism Research, 61, 25–27.
   Web of Science ®Google Scholar
• Milan, G. S., & Trez, G. (2005). Pesquisa de satisfação: um modelo para planos de saúde. RAE Eletrônica, 4(2), 241.
   Google Scholar
• Nunnally, J. C. (1978). Psychometric theory (2nd ed ed.). New York: McGraw-Hill.
   Google Scholar
• O’Neill, M., Getz, D., & Carlsen, J. (1999). Evaluation of service quality at events: The 1998 coca-cola masters surfing event at margaret river, western Australia. Managing Service Quality, 9(3), 158–166.
   Google Scholar
• Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41–50.
   Web of Science ®Google Scholar
• Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual. Journal of Retailing, 64(1), 12–40.
   Web of Science ®Google Scholar
• Picolo, J. D., & Tontini, G. (2008). Penalty and reward contrast analysis (PRC): identifying improvement opportunities in a service. Revista de Administração Mackenzie, 9(5), 35–58. (In portuguese).
   Google Scholar
• Pizam, A., Shapoval, V., & Ellis, T. (2016). Customer satisfaction and its measurement in hospitality enterprises: A revisit and update. International Journal of Contemporary Hospitality Management, 28(1), 2–35.
   Web of Science ®Google Scholar
• Pratiwi, A. R., Zhao, S., & Mi, X. (2015). Quantifying the relationship between visitor satisfaction and perceived accessibility to pedestrian spaces on festival days. Frontiers of Architectural Research, 4(4), 285–295.
   Web of Science ®Google Scholar
• Pruyn, A., & Smidts, A. (1998). Effects of waiting on the satisfaction with the service: Beyond objective time measures. International Journal of Research in Marketing, 15(4), 321–334.
   Web of Science ®Google Scholar
• Rosa, E. K., & Damke, C. (2012). Cultura e gastronomia como fator de pertencimento identitário. Revista Ideação, 14(1), 175–193.
   Google Scholar
• Santiago, N. M., Petry, S. M. V., & Ferreira, C. (2001). ACIB: 100 anos construindo Blumenau. Blumenau: Expressão.
   Google Scholar
• Spector, P. E. (2017). The lost Art of discovery: The case for inductive methods in occupational health science and the broader organizational sciences. Occupational Health Science, 1(1), 1–17.
   Google Scholar
• Tan, K. C., & Pawitra, T. A. (2001). Integrating SERVQUAL and Kano’s model into QFD for service excellence development. Managing Service Quality: An International Journal, 11(6), 418–430.
   Google Scholar
• Tkaczynski, A., & Stokes, R. (2010). FESTPERF: A service quality measurement scale for festivals. Event Management, 14(1), 69–82.
   Google Scholar
• Tontini, G., & Dagostin Picolo, J. (2010). Improvement gap analysis. Managing Service Quality: An International Journal, 20(6), 565–584.
   Google Scholar
• Tontini, G., da Silva, J. C., Beduschi, E. F. S., Zanin, E. R. M., & Marcon, M. D. F. (2015). Nonlinear impact of online retail characteristics on customer satisfaction and loyalty. International Journal of Quality and Service Sciences, 7(2/3), 152–169.
   Google Scholar
• Truong, T. H., & King, B. (2009). An evaluation of satisfaction levels among Chinese tourists in Vietnam. International Journal of Tourism Research, 11(6), 521–535.
   Web of Science ®Google Scholar
• Van Zyl, C. (2006). Motivating factors of local residents for attending the aardklop national arts festival. South African Business Review, 10(2), 150–171.
   Google Scholar
• Wong, J., Wu, H. C., & Cheng, C. C. (2014). An empirical analysis of synthesizing the effects of festival quality, emotion, festival image and festival satisfaction on festival loyalty: A case study of Macau food festival. International Journal of Tourism Research, 17(6), 521–536.
   Web of Science ®Google Scholar
• Woo, S. E., O’Boyle, E. H., & Spector, P. E. (2017). Best practices in developing, conducting, and evaluating inductive research. Human Resource Management Review, 2(27), 255–264.
   Google Scholar
• World Tourism Organization (WTO). (2004). Handbook on congestion management at natural and cultural sities.
   Google Scholar
• Yoon, Y. K., Lee, J. S., & Lee, C. K. (2010). Measuring festival quality and value affecting visitors’ satisfaction and loyalty. International Journal of Hospitality Management, 29(2), 335–342.
   Web of Science ®Google Scholar
• Zucco, F. D. (2012). Relations between dimensions of motivation to travel, sources of information used and perceived quality of services by festival tourists: A study on the Oktoberfest of Blumenau and Munich (Doctoral dissertation), p. 206. Retrieved from https://bibliotecatede.uninove.br/handle/tede/685 (In Portuguese)
   Google Scholar
• Zucco, F. D., Magalhães, A. M., & Moretti, L. S. (2010). Analysis of visitor satisfaction: Evidence for the last three editions of the oktoberfest in blumenau (2006, 2007 and 2008). Turismo: Visão e Ação, 12(3), 331–347. In Portuguese.
   Google Scholar
• Zucco, F. D., & Reis, C. (2010). Integrated marketing communication in tourism events: A study of the oktoberfest of blumenau-SC. Revista Brasileira de Marketing, 9(3), 127–143. (In Portuguese). doi: 10.5585/remark.v9i3.2175
   Google Scholar