Lean business models in healthcare: a systematic review

References

• Abdi, F., Shavarini, S., & Hoseini, S. (2006). Glean Lean: How to use lean approach in service industries? Journal of Services Research, 6, 191–206.
   Google Scholar
• Antony, J. (2004). Six Sigma in the UK service organisations: Results from a pilot survey. Managerial Auditing Journal, 19(8), 1006–1013. doi: 10.1108/02686900410557908
   Google Scholar
• Applying Lean Principles to Improve Healthcare Quality and Safety. (2013). Retrieved from https://library.ul.com/wp-content/uploads/sites/40/2015/02/UL_WP_Final_Applying-Lean-Principles-to-Improve-Healthcare-Quality-and-Safety_v11_HR.pdf
   Google Scholar
• Becker’s Hospital CFO Report. (2016, September 13). Retrieved from https://www.beckershospitalreview.com/finance/17-fascinating-statistics-on-the-current-state-of-us-healthcare-spending-finances.html
   Google Scholar
• Booker, C., Turbutt, A., & Fox, R. (2016). Model of care for a changing healthcare system: Are there foundational pillars for design? Australian Health Review, 40, 136–140. doi: 10.1071/AH14173
   PubMed Web of Science ®Google Scholar
• Chen, S.-J., Pan, F. F. C., & Chen, H. C. H. (2009). Integrating Six-Sigma and healthcare quality improvement circles in reducing the needle sticking. Global Journal of Business Research, 2(2), 87–95.
   Google Scholar
• Delisle, D., & Freiberg, V. (2014). Everything is 5S: A simple yet powerful lean improvement approach applied in a preadmission testing center. Quality Management Journal, 21(4), 10–22. doi: 10.1080/10686967.2014.11918406
   Google Scholar
• de Mast, J., Kemper, B., Does, R., Mandjes, M., & van der Bijl, Y. (2011). Process improvement in healthcare: Overall resource efficiency. Quality and Reliability Engineering International. Published online in Wiley Online Library. doi: 10.1002/qre.1198
   Web of Science ®Google Scholar
• Duarte, B., Montgomery, D., Fowler, J., & Konopka, J. (2012). Deploying LSS in a global enterprise – Project identification. International Journal of Lean Six Sigma, 3(3), 187–205. doi: 10.1108/20401461211282709
   Google Scholar
• Dyas, S., Greenfield, E., Messimer, S., Thotakura, S., Gholston, S., Doughty, T., … Spalding, J. (2015). Process-improvement cost model for the emergency department. Journal of Healthcare Management, 60(6), 442–457. doi: 10.1097/00115514-201511000-00011
   PubMed Web of Science ®Google Scholar
• Edelman, E., Hamaekers, A., Buhre, W., & van Merode, G. (2017). The use of operational excellence principles in a university hospital. Frontiers in Medicine, 4, Article 107. doi: 10.3389/fmed.2017.00107
   Web of Science ®Google Scholar
• Ferguson, D. (2007). Lean and Six Sigma: The same or different? Management Services, 51(3), 12–13.
   Google Scholar
• Francis, M. (1998). Lean information and supply chain effectiveness. International Journal of Logistic: Research and Application, 1(1), 93–108. doi: 10.1080/13675569808962040
   Google Scholar
• Gowen, C., III, McFadden, K., & Settaluri, S. (2012). Contrasting continuous quality management, Six Sigma, and lean management for enhanced outcomes in US hospitals. American Journal of Business, 27(2), 133–153. doi: 10.1108/19355181211274442
   Google Scholar
• Grant, V. (2008). Lean Six Sigma- the GUTS of improvement. Management Services, 52(1), 22–23.
   Google Scholar
• Guimarães, C. M., de Carvalho, J. C., & Maia, A. (2013). Vendor managed inventory (VMI): Evidences from lean deployment in healthcare. Strategic Outsourcing: An International Journal, 6(1), 8–24. doi: 10.1108/17538291311316045
   Google Scholar
• Habidin, N. F., Shazali, N. A., Ali, N., Khaidir, N. A., & Jamaludin, N. H. (2014). Exploring lean healthcare practice and supply chain innovation for Malaysian healthcare industry. International Journal of Business Excellence, 7(3), 394–410. doi: 10.1504/IJBEX.2014.060782
   Google Scholar
• Hilton, R. J., & Sohal, A. (2012). A conceptual model for the successful deployment of Lean Six Sigma. International Journal of Quality & Reliability Management, 29(1), 54–70. doi: 10.1108/02656711211190873
   Google Scholar
• Hong, P., Yang, M., & Dobrzykowski, D. (2014). Strategic customer service orientation, lean manufacturing practices, and performance outcomes. Journal of Service Management, 25(5), 699–723. doi: 10.1108/JOSM-12-2013-0355
   Web of Science ®Google Scholar
• Hussain, A., Stewart, L., Rivers, P., & Munchus, G. (2015). Managerial process improvement: A lean approach to eliminating medication delivery. International Journal of Health Care Quality Assurance, 28(1), 55–63. doi: 10.1108/IJHCQA-08-2013-0102
   PubMed Web of Science ®Google Scholar
• Hwang, P., Hwang, D., & Hong, P. (2014). Lean practices for quality results: A case illustration. International Journal of Health Care Quality Assurance, 27(8), 729–741. doi: 10.1108/IJHCQA-03-2014-0024
   PubMedGoogle Scholar
• Lallemand, N. (2012, December 13). Reducing waste in health care. Retrieved from https://www.healthaffairs.org/do/10.1377/hpb20121213.959735/full/
   Google Scholar
• Lang, R. D. (1997). The promise of object technology: What’s in it for healthcare? Journal of Healthcare Resource Management, 15(10), 18–21.
   PubMedGoogle Scholar
• Lanham, H., McDaniel, R., Jr., Crabtree, B., Miller, W., Stange, K., Tallia, A., & Nutting, P. (2009). How improving practice relationships among clinicians and nonclinicians can improve quality in primary care. National Institute of Health, 35(9), 457–466.
   Google Scholar
• Lazarus, I. R. (2011). What will it take? Exploiting trends in strategic planning to prepare for reform. Journal of Healthcare Management, 56(2), 89–94. doi: 10.1097/00115514-201103000-00003
   PubMed Web of Science ®Google Scholar
• Lean Enterprise Institute. (n.d.). What is lean? Retrieved from https://www.lean.org/WhatsLean/
   Google Scholar
• Macfarlane, M. A. (2014). Sustainable competitive advantage for accountable care organizations. Journal of Healthcare Management, 59(4), ABI/INFORM Collection, 263–271. doi: 10.1097/00115514-201407000-00006
   PubMed Web of Science ®Google Scholar
• Martin, W. F. (2007). Quality models: Selecting the best model to deliver results. The Physician Executive, 24–31. Retrieved from https://works.bepress.com/marty_martin/13/
   PubMedGoogle Scholar
• Masso, M., Robert, G., McCarthy, G., & Eagar, K. (2010). The clinical services redesign program in New South Wales: Perceptions of senior health managers. Australian Health Review, 34, 352–359. doi: 10.1071/AH08720
   PubMed Web of Science ®Google Scholar
• Materla, T., Cudney, E., & Antony, J. (2017). The application of Kano model in the healthcare industry: A systematic literature review. Total Quality Management & Business Excellence. doi: 10.1080/14783363.2017.1328980
   Web of Science ®Google Scholar
• McKinsey, Global Institute. (2012). Reducing waste in healthcare. Retrieved from https://www.healthaffairs.org/do/10.1377/hpb20121213.959735/full
   Google Scholar
• Meschi, T., Ticinesi, A., Prati, B., Montali, A., Ventura, A., Nouvenne, A., & Borghi, L. (2016). A novel organizational model to face the challenge of multimorbid elderly patients in an internal medicine setting: A case study from Parma Hospital, Italy. Internal and Emergency Medicine, 11, 667–676. doi: 10.1007/s11739-016-1390-1
   PubMed Web of Science ®Google Scholar
• Nelson-Peterson, D., & Leppa, C. (2007). Creating an environment for caring using lean principles of the Virginia Mason production system. JONA: The Journal of Nursing Administration, 37(6), 287–294. doi: 10.1097/01.NNA.0000277717.34134.a9
   PubMed Web of Science ®Google Scholar
• Psychogios, A. G., Atanasovski, J., & Tsironis, L. K. (2012). Lean Six Sigma in a service context: A multi-factor application approach in the telecommunications industry. International Journal of Quality & Reliability Management, 29(1), 122–139. doi: 10.1108/02656711211190909
   Google Scholar
• Simons, P., Ramaekers, B., Hoebers, F., Kross, K., Marneffe, W., Pijls-Johannesma, M., & Vandijck, D. (2015). Cost-effectiveness of reduced waiting time for head and neck cancer patients due to a lean process redesign. Value in Health, 18, 587–596. doi: 10.1016/j.jval.2015.04.003
   PubMedGoogle Scholar
• Smith, B. K., Nachtmann, H., & Pohl, E. A. (2012). Improving healthcare supply chain processes via data standardization. Engineering Management Journal, 24(1), 3–10. doi: 10.1080/10429247.2012.11431924
   Web of Science ®Google Scholar
• Subhash, S., & Cudney, E. (2018). Gamified learning in higher education: A systematic review of the literature. Computers in Human Behavior, 87, 192–206. doi: 10.1016/j.chb.2018.05.028
   Web of Science ®Google Scholar
• Toussaint, J. (2015). The framework for a whole-system transformation. Journal of Healthcare Management, 60(6), 386–389. doi: 10.1097/00115514-201511000-00003
   PubMed Web of Science ®Google Scholar
• Towill, D. (2009). Frank Gilbreth and health care delivery method study driven learning. International Journal of Health Care Quality Assurance, 22(4), 417–440.
   Google Scholar
• Tsironis, L., & Psychogios, A. (2016). Road towards Lean Six Sigma in service industry: A multifactor integrated framework. Business Process Management Journal, 22(4), 812–834.
   Google Scholar