The Many Meanings of Quality: Towards a Definition in Support of Sustainable Operations

References

• Anttila, J., & Jussila, K. (2017). Understanding quality -conceptualization of the fundamental concepts of quality. International Journal of Quality and Service Sciences, 9(3/4), 251–268. https://doi.org/10.1108/IJQSS-03-2017-0020
   Web of Science ®Google Scholar
• ASQ (2015). Guide to the quality body of knowledge (QBOK) Version 2.0.
   Google Scholar
• Assarlind, M., Gremyr, I., & Bäckman, K. (2013). Multi-faceted views on a Lean Six Sigma application. International Journal of Quality and Reliability Management, 30(4), 387–402. https://doi.org/10.1108/02656711211190855
   Google Scholar
• Backström, T. (2017). Solving the quality dilemma: Emergent quality management. In T. Backström, A. Fundin, & P. E. Johansson (Eds.), Innovative quality improvements in operations. Introducing emergent quality Management (pp. 151–167). Springer.
   Google Scholar
• Bergquist, B., Garvare, R., & Klefsjö, B. (2006). Quality management for tomorrow. In K. Foley, D. Hensler, & J. Jonker (Eds.), Quality management and organizational excellence: Oxymorons, empty boxes or significant contributions to management thought and practice (pp. 253–286). Standards Australia International Ltd.
   Google Scholar
• Birch-Jensen, A., Gremyr, I., & Halldórsson, Á. (2020). Digitally connected services: Improvements through customer-initiated feedback. European Management Journal. https://doi.org/10.1016/j.emj.2020.03.008
   Web of Science ®Google Scholar
• Borri, F., & Boccaletti, G. (1995). From total quality management to total quality environmental management. The TQM Magazine, 7(5), 38–42. https://doi.org/10.1108/09544789510098614
   Google Scholar
• Charantimath, P. M. (2011). Total quality management. Dorling Kindersley, Pearson.
   Google Scholar
• Corbett, L. M., & Cutler, D. J. (2000). Environmental management systems in the New Zealand plastics industry. International Journal of Operations and Production Management, 20(2), 204–224. https://doi.org/10.1108/01443570010304260
   Web of Science ®Google Scholar
• Craig, J. H., & Lemon, M. (2008). Perceptions and reality in quality and environmental management systems: A research survey in China and Poland. The TQM Journal, 20(3), 196–208. https://doi.org/10.1108/17542730810867227
   Google Scholar
• Crosby, P. (1965). Cutting the cost of quality. Industrial Education Institute.
   Google Scholar
• Dahlgaard Park, S. M., & Dahlgaard, J. J. (2006). Lean production, six sigma quality, TQM and company culture. The TQM Magazine, 18(3), 263–281. https://doi.org/10.1108/09544780610659998
   Google Scholar
• Dean, J. W., & Bowen, D. E. (1994). Management theory and total quality: Improving research and practice through theory development. Academy of Management Review, 19(3), 392–418. https://doi.org/10.2307/258933
   Web of Science ®Google Scholar
• Deming, W. E. (1986). Out of the crisis. The MIT Press.
   Google Scholar
• Deming, W. E. (1994). The new economics. The MIT Press.
   Google Scholar
• Elg, M., Gremyr, I., Hellström, A., & Witell, L. (2011). The role of quality managers in contemporary organisations. Total Quality Management, 22(8), 795–806. https://doi.org/10.1080/14783363.2011.593899
   Google Scholar
• Evans, J. R., & Lindsay, W. M. (2011). Managing for quality and performance excellence (9th ed.). South-Western Educational.
   Google Scholar
• Foley, K.J., & Standards Australia International. (2005). Meta-management: A stakeholder/quality management approach to whole-of-enterprise management. Standards Australia.
   Google Scholar
• Foster, D., & Jonker, J. (2003). Third generation quality management: The role of stakeholders in integrating business into society. Managerial Auditing Journal, 18(4), 323–328. https://doi.org/10.1108/02686900310474334
   Google Scholar
• Fundin, A., Bergman, B., & Elg, M. (2017). The quality dilemma: Combining development and Stability. In T. Backström, A. Fundin, & P. E. Johansson (Eds.), Innovative quality improvements in operations. Introducing emergent quality management (pp. 9–33). Springer. https://doi.org/10.1007/978-3-319-55985-8_2
   Google Scholar
• Garvin, D. A. (1984). What does ‘product quality’ really mean? MIT Sloan Management Review, 26(1), 25–43.
   Web of Science ®Google Scholar
• Garvin, D. A. (1988). Managing quality. Free Press.
   Google Scholar
• Gölzer, P., & Fritzsche, A. (2017). Data-driven operations management: Organisational implications of the digital transformation in industrial practice. Production Planning & Control, 28(1), 1332–1343. https://doi.org/10.1080/09537287.2017.1375148
   Google Scholar
• Gremyr, I., Elg, M., Hellström, A., Martin, J., & Witell, L. (2019). The roles of quality departments and their influence on business results. Total Quality Management & Business Excellence, 1–12. https://doi.org/10.1080/14783363.2019.1643713
   Web of Science ®Google Scholar
• Gremyr, I., Siva, V., Raharjo, H., & Goh, T. N. (2014). Adapting the robust design methodology to support sustainable product development. Journal of Cleaner Production, 79(Sep), 231–238. https://doi.org/10.1016/j.jclepro.2014.05.018
   Google Scholar
• Grönroos, C. (1984). A service quality model and its marketing implications. European Journal of Marketing, 18(4), 36–44. https://doi.org/10.1108/EUM0000000004784
   Web of Science ®Google Scholar
• Grönroos, C. (2006). Adopting a service logic for marketing. Marketing Theory, 6(3), 317–333. https://doi.org/10.1177/1470593106066794
   Google Scholar
• Grönroos, C. (2008). Service logic revisited: Who creates value? And who co-creates? European Business Review, 20(4), 298–314. https://doi.org/10.1108/09555340810886585
   Google Scholar
• Grönroos, C. (2011). Value co-creation in service logic: A critical analysis. Marketing Theory, 11(39), 279–301. https://doi.org/10.1177/1470593111408177
   Google Scholar
• Isaksson, R., & Garvare, R. (2003). Measuring sustainable development using process models. Management Auditing Journal, 18(8), 649–656. https://doi.org/10.1108/02686900310495142
   Google Scholar
• ISO. (2015). ISO 9001:2015: Quality management systems – requirements.
   Google Scholar
• Juran, J. M. (1989). Juran on leadership for quality. McGraw-Hill.
   Google Scholar
• Juran, J. M., & Godfrey, A. B. (1998). Juran’s quality handbook (5th ed.). McGraw-Hill.
   Google Scholar
• Küpper, D., Knizek, C., Ryeson, D., & Noecker, J. (2019). Quality 4.0 takes more than technology. https://www.bcg.com/publications/2019/quality-4.0-takes-more-than-technology.aspx
   Google Scholar
• Lengnick-Hall, C. A. (1996). Customer contributions to quality: A different view of the customer-oriented firm. The Academy of Management Review, 21(3), 791–824.
   Web of Science ®Google Scholar
• Luttropp, C., & Lagerstedt, J. (2006). Ecodesign and the ten golden rules: Generic advice for merging environmental aspects into product development. Journal of Cleaner Production, 14(15-16), 1396–1408. https://doi.org/10.1016/j.jclepro.2005.11.022
   Web of Science ®Google Scholar
• MacInnis, D. J. (2011). A framework for conceptual contributions in marketing. Journal of Marketing, 75(4), 136–154. https://doi.org/10.1509/jmkg.75.4.136
   Web of Science ®Google Scholar
• Marin-Garcia, J. A., & Bonavia, T. (2015). Relationship between employee involvement and lean manufacturing and its effect on performance in a rigid continuous process industry. International Journal of Production Research, 53(11), 3260–3275. https://doi.org/10.1080/00207543.2014.975852
   Web of Science ®Google Scholar
• Martin, J., Elg, M., Gremyr, I., & Wallo, A. (2019). Towards a quality management competence framework: Exploring needed competencies in quality management. Total Quality Management & Business Excellence, 1–20. https://doi.org/10.1080/14783363.2019.1576516
   Web of Science ®Google Scholar
• Maxwell, D., & Van der Vorst, R. (2003). Developing sustainable products and services. Journal of Cleaner Production, 11(8), 883–895. https://doi.org/10.1016/S0959-6526(02)00164-6
   Web of Science ®Google Scholar
• Modig, N., & Åhlström, P. (2012). This is lean. Resolving the efficiency paradox. Rheologica Publishing.
   Google Scholar
• Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and Its implications for future research. Journal of Marketing, 49(4), 41–50. https://doi.org/10.2307/1251430
   Web of Science ®Google Scholar
• Parviainen, P., Tihinen, M., Kääriäinen, J., & Teppola, S. (2017). Tackling the digitalisation challenge: How to benefit from digitalisation in practice. International Journal of Information Systems and Project Management, 5(1), 63–77. https://doi.org/10.12821/ijispm050104
   Web of Science ®Google Scholar
• Ponsignon, F., Kleinhans, S., & Bressolles, G. (2019). The contribution of quality management to an organisation’s digital transformation: A qualitative study. Total Quality Management & Business Excellence, 30(sup 1), 17–34. https://doi.org/10.1080/14783363.2019.1665770
   Google Scholar
• Prajogo, D. I., & McDermott, C. M. (2005). The relationship between total quality management practices and organisational culture. International Journal of Operations and Production Management, 25(11), 1101–1122. https://doi.org/10.1108/01443570510626916
   Web of Science ®Google Scholar
• Radder, L. (1998). Stakeholder delight: The next step in TQM. The TQM Magazine, 10(4), 276–280.
   Google Scholar
• Sakao, T. (2004, September). Analysis of the characteristics of QFDE and LCA for Eco design support. Paper presented at the Electronics Goes Green Conference, 2004, Berlin.
   Google Scholar
• Schroeder, R. G., Linderman, K., Liedtke, C., & Choo, A. S. (2008). Six Sigma: Definition and underlying theory. Journal of Operations Management, 26(4), 536–554. https://doi.org/10.1016/j.jom.2007.06.007
   Web of Science ®Google Scholar
• Shewhart, W. A. (1931). Economic control of quality and manufactured product. Van Nostrand.
   Google Scholar
• SIQ. (2018). SIQ Management model.
   Google Scholar
• SIQ. (2020). https://forum.siq.se/den-femte-kvalitetsvagen/
   Google Scholar
• Siva, V., Gremyr, I., Bergqvist, B., Garvare, R., Zobel, T., & Isaksson, R. (2016). The support of quality management to sustainable development: A literature review. Journal of Cleaner Production, 13(2), 148–157. https://doi.org/10.1016/j.jclepro.2016.01.020
   Google Scholar
• Siva, V., Gremyr, I., & Halldórsson, Á. (2018). Organising sustainability competencies through quality management: Integration or specialisation. Sustainability, 10(5), 1326. https://doi.org/10.3390/su10051326
   Web of Science ®Google Scholar
• Sony, M., Antony, J., & Douglas, J. A. (2020). Essential ingredients for the implementation of quality 4.0. The TQM Journal. https://doi.org/10.1108/TQM-12-2019-0275
   Google Scholar
• Sousa, R., & Voss, C. A. (2001). Quality management: Universal or context dependent? Production and Operations Management Journal, 10(4), 383–404. https://doi.org/10.1111/j.1937-5956.2001.tb00083.x
   Web of Science ®Google Scholar
• Sousa, R., & Voss, C. A. (2002). Quality management re-visited: A reflective review and agenda for future research. Journal of Operations Management, 20(1), 91–109.
   Web of Science ®Google Scholar
• Taguchi, G. (1986). Introduction to quality engineering: Designing quality. Asian Productivity Organization. https://doi.org/10.1002/qre.4680040216
   Google Scholar
• Taguchi, G., & Wu, Y. (1979). Introduction to off-line quality control. Central Japan Quality Control Association.
   Google Scholar
• Van de Ven, A. H., & Poole, M. S. (1995). Explaining development and change in organisations. Academy of Management Review, 20(3), 510–540. https://doi.org/10.2307/258786
   Web of Science ®Google Scholar
• Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1–17. https://doi.org/10.1509/jmkg.68.1.1.24036
   Web of Science ®Google Scholar
• Vargo, S. L., & Lusch, R. F. (2015). Service dominant logic- premises, perspectives, possibilities. Cambridge University Press.
   Google Scholar
• Vargo, S. L., & Lusch, R. F. (2016). Institutions and axioms: An extension and update of service-dominant logic. Journal of the Academy of Marketing Science, 44(1), 5–23. https://doi.org/10.1007/s11747-015-0456-3
   Web of Science ®Google Scholar
• Waddell, D., & Mallen, D. (2001). Quality managers: Beyond 2000? Total Quality Management, 12(3), 373–384. https://doi.org/10.1080/09544120120034519
   Web of Science ®Google Scholar
• Wadsworth, H. W., Stephens, K. S., & Godfrey, A. B. (2001). Modern methods for quality control and improvement. John Wiley & Sons Inc.
   Google Scholar
• Zhang, Q. (2001). Quality dimensions, perspectives and practices. A Mapping Analysis. International Journal of Quality & Reliability Management, 18(7), 708–721. https://doi.org/10.1108/EUM0000000005777
   Google Scholar