Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis

References

• Asif, M. (2020). Are QM models aligned with Industry 4.0? A perspective on current practices. Journal of Cleaner Production, 258, 120820. https://doi.org/10.1016/j.jclepro.2020.120820
   Web of Science ®Google Scholar
• Chaudhuri, A., & Jayaram, J. (2019). A socio-technical view of performance impact of integrated quality and sustainability strategies. International Journal of Production Research, 57(5), 1478–1496. https://doi.org/10.1080/00207543.2018.1492162
   Web of Science ®Google Scholar
• Chiarini, A. (2020). Industry 4.0, quality management and TQM world. A systematic literature review and a proposed agenda for further research. The TQM Journal, 32(4), 603–616. https://doi.org/10.1108/TQM-04-2020-0082
   Google Scholar
• Chiarini, A., & Kumar, M. (2021). What is quality 4.0? An exploratory sequential mixed methods study of Italian manufacturing companies? An exploratory sequential mixed methods study of Italian manufacturing companies. International Journal of Production Research. https://doi.org/10.1080/00207543.2021.1942285
   Google Scholar
• Dalkey, N., & Helmer, O. (1963). An experimental application of the DELPHI method to the use of experts. Management Science, 9(3), 458–467. https://doi.org/10.1287/mnsc.9.3.458
   Web of Science ®Google Scholar
• Davis, M. C., Challenger, R., Jayewardene, D. N. W., & Clegg, C. W. (2014). Advancing socio-technical systems thinking: A call for bravery. Applied Ergonomics, 45(2A), 171–180. https://doi.org/10.1016/j.apergo.2013.02.009
   PubMedGoogle Scholar
• Fundin, A., Lilja, J., Lagrosen, Y., & Bergquist, B. (2020). Quality 2030: Quality management for the future. Total Quality Management & Business Excellence, 0(0), 1–17. https://doi.org/10.1080/14783363.2020.1863778
   Google Scholar
• Glogovac, M., Ruso, J., & Maricic, M. (2020). Iso 9004 maturity model for quality in industry 4.0. Total Quality Management & Business Excellence, 1–19. https://doi.org/10.1080/14783363.2020.1865793
   Google Scholar
• Goetsch, D. L., & Davis, S. (2013). Quality management for organisational excellence : Introduction to total quality. Always Learning TA - TT - (Seventh Ed). Pearson Education Limited.
   Google Scholar
• Isaksson, R. (2021). Excellence for sustainability – maintaining the license to operate. Total Quality Management & Business Excellence, 32(56), 489–500. https://doi.org/10.1080/14783363.2019.1593044
   Google Scholar
• Jaca, C., & Psomas, E. (2015). Total quality management practices and performance outcomes in Spanish service companies. Total Quality Management & Business Excellence, 26(9–10), 958–970. https://doi.org/10.1080/14783363.2015.1068588
   Web of Science ®Google Scholar
• Kupper, D., Knizek, C., Ryeson, D., & Jan, N. (2019). Quality 4 . 0 Takes More Than Technology. Boston Consulting Group (BCG). https://www.bcg.com/publications/2019/quality-4.0-takes-more-than-technology
   Google Scholar
• Manz, C. C., & Stewart, G. L. (1997). Attaining flexible stability by integrating total quality management and socio-technical systems theory. Organization Science, 8(1), 59–70. https://doi.org/10.1287/orsc.8.1.59
   Web of Science ®Google Scholar
• Min, J. C. H. (2016). Guiding the guides: Developing indicators of tour guides’ service quality. Total Quality Management & Business Excellence, 27(910), 1043–1062. https://doi.org/10.1080/14783363.2015.1060123
   Google Scholar
• Murry, J. W., & Hammons, J. O. (1995). Delphi: A versatile methodology for conducting qualitative research. The Review of Higher Education, 18(4), 423–436. https://doi.org/10.1353/rhe.1995.0008
   Web of Science ®Google Scholar
• Park, S., Shin, W., Park, Y., & Lee, Y. (2017). Building a new culture for quality management in the era of the fourth industrial revolution. Total Quality Management & Business Excellence, 28(9–10), 934–945. https://doi.org/10.1080/14783363.2017.1310703
   Web of Science ®Google Scholar
• Saaty, T. L. (1990). How to make a decision: The analytic hierarchy process. European Journal of Operational Research, 48(1), 9–26. https://doi.org/10.1016/0377-2217(90)90057-I
   Web of Science ®Google Scholar
• Sader, S., Husti, I., & Daroczi, M. (2021). A review of quality 4.0: Definitions, features, technologies, applications, and challenges. Total Quality Management & Business Excellence, 0(0), 1–19. https://doi.org/10.1080/14783363.2021.1944082
   Google Scholar
• Sader, S., Husti, I., & Daróczi, M. (2019). Industry 4.0 as a Key enabler toward successful implementation of Total quality management practices. Periodica Polytechnica Social and Management Sciences, 27(2), 131–140. https://doi.org/10.3311/PPso.12675
   Google Scholar
• Sony, M., Antony, J., & Douglas, J. A. (2020). Essential ingredients for the implementation of quality 4.0. The TQM Journal, 32(4), 779–793. https://doi.org/10.1108/TQM-12-2019-0275
   Google Scholar
• Sony, M., & Naik, S. (2020). Industry 4.0 integration with socio-technical systems theory: A systematic review and proposed theoretical model. Technology in Society, 61(August 2019), 101248. https://doi.org/10.1016/j.techsoc.2020.101248
   Web of Science ®Google Scholar
• Wong, A. K. F., Kim, S., Lee, S., & Elliot, S. (2021). An application of Delphi method and analytic hierarchy process in understanding hotel corporate social responsibility performance scale. Journal of Sustainable Tourism, 29(7), 1153–1179. https://doi.org/10.1080/09669582.2020.1773835
   Web of Science ®Google Scholar
• Zhang, C., Moreira, M. R. A., & Sousa, P. S. A. (2021). A bibliometric view on the use of total quality management in services. Total Quality Management & Business Excellence, 32(0), 1466–1493. https://doi.org/10.1080/14783363.2020.1732811
   Google Scholar