Strategic conceptualization and operationalization of digital orientation to support organizational TQM performance

References

• Abbasi, A.Z. (2023). Specifying, estimating and validating consumer eSports engagement composite model: A composite confirmatory approach. EuroMed Journal of Business, 18(3), 452–466. https://doi.org/10.1108/EMJB-04-2022-0068
   Web of Science ®Google Scholar
• Adner, R., & Kapoor, R. (2010). Value creation in innovation ecosystems: How the structure of technological interdependence affects firm performance in new technology generations. Strategic Management Journal, 31(3), 306–333. https://doi.org/10.1002/smj.821
   Web of Science ®Google Scholar
• Akhil, N.S.B., Kumar, V., Raj, R., De, T., & Gangaraju, P.K. (2023). Adoption of human resource sourcing strategies for managing supply chain performance during COVID-19 crisis: Evidence from manufacturing companies. International Journal of Productivity and Performance Management. https://doi.org/10.1108/IJPPM-06-2023-0292
   Web of Science ®Google Scholar
• Al-Dhaafri, H.S., Al-Swidi, A.K., & Yusoff, R.Z.B. (2016). The mediating role of total quality management between the entrepreneurial orientation and the organizational performance. The TQM Journal, 28(1), 89–111. https://doi.org/10.1108/TQM-03-2014-0033
   Google Scholar
• Ali, F., Rasoolimanesh, S.M., Sarstedt, M., Ringle, C.M., & Ryu, K. (2018). An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research. International Journal of Contemporary Hospitality Management, 30(1), 514–538. https://doi.org/10.1108/IJCHM-10-2016-0568
   Web of Science ®Google Scholar
• Antony, J., McDermott, O., Sony, M., Toner, A., Bhat, S., Cudney, E.A., & Doulatabadi, M. (2022). Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study. Total Quality Management & Business Excellence, 34, 827–846. https://doi.org/10.1080/14783363.2022.2113737
   Web of Science ®Google Scholar
• Argyropoulou, M., Garcia, E., Nemati, S., & Spanaki, K. (2023). The effect of IoT capability on supply chain integration and firm performance: An empirical study in the UK retail industry. Journal of Enterprise Information Management. https://doi.org/10.1108/JEIM-06-2022-0219
   Web of Science ®Google Scholar
• Arias-Perez, J., & Velez-Jaramillo, J. (2022). Ignoring the three-way interaction of digital orientation, not-invented-here syndrome and employee’s artificial intelligence awareness in digital innovation performance: A recipe for failure. Technological Forecasting and Social Change, 174, 121305. https://doi.org/10.1016/j.techfore.2021.121305
   Web of Science ®Google Scholar
• Armstrong, J.S., & Overton, T.S. (1977). Estimating nonresponse bias in mail surveys. Journal of Marketing Research, 14(3), 396–402. https://doi.org/10.1177/002224377701400320
   Web of Science ®Google Scholar
• Becker, J.M., Cheah, J.H., Gholamzade, R., Ringle, C.M., & Sarstedt, M. (2023). PLS-SEM’s most wanted guidance. International Journal of Contemporary Hospitality Management, 35(1), 321–346. https://doi.org/10.1108/IJCHM-04-2022-0474
   Web of Science ®Google Scholar
• Bharadwaj, A., El Sawy, O.A., Pavlou, P.A., & Venkatraman, N. (2013). Digital business strategy: Toward a next generation of insights. MIS Quarterly, 37(2), 471–482. https://doi.org/10.25300/MISQ/2013/37:2.3
   Web of Science ®Google Scholar
• Bhaskar, H.L. (2015). A comparative analysis of business process reengineering and total quality management. Global Journal of Business Management, 9(1), 11–28.
   Google Scholar
• Bhaskaran, S. (2013). Structured case studies. British Food Journal, 115(3), 425–447. https://doi.org/10.1108/00070701311314237
   Google Scholar
• Blichfeldt, H., & Faullant, R. (2021). Performance effects of digital technology adoption and product & service innovation – A process-industry perspective. Technovation, 105(5), 102275. https://doi.org/10.1016/j.technovation.2021.102275
   Google Scholar
• Bolatan, G.I.S., Giadedi, A., & Daim, T. (2022a). Innovation leadership through technology transfer: Case of Turkish industry. Technology in Society, 68, 101909. https://doi.org/10.1016/j.techsoc.2022.101909
   Web of Science ®Google Scholar
• Bolatan, G.I.S., Giadedi, A., & Daim, T.U. (2024). Exploring acquiring technologies: Adoption, adaptation, and knowledge management. IEEE Transactions on Engineering Management, 71, 1950–1958.
   Web of Science ®Google Scholar
• Bughin, J., & Zeebroeck, N. (2017). The best response to digital disruption. MIT Sloan Management Review, 58, 80–86.
   Web of Science ®Google Scholar
• Chanias, S., Myers, M.D., & Hess, T. (2019). Digital transformation strategy making in pre-digital organizations: The case of a financial services provider. The Journal of Strategic Information Systems, 28(1), 17–33. https://doi.org/10.1016/j.jsis.2018.11.003
   Web of Science ®Google Scholar
• Chen, S., Xu, Z., & Skare, M. (2023). The impact of COVID-19 on the service business industry: Insights from a bibliometric review. Total Quality Management & Business Excellence, 34(5-6), 580–614. https://doi.org/10.1080/14783363.2022.2078188
   Web of Science ®Google Scholar
• Correia, F.D., Carvalho, A.M., Campbell-Allen, N., & Sampaio, P. (2021). A new approach to organisational excellence for small and medium enterprises: The QOE-SME model. Total Quality Management & Business Excellence, 32(11-12), 1359–1383. https://doi.org/10.1080/14783363.2020.1718490
   Web of Science ®Google Scholar
• Do, T. N., Kumar, V., & Do, H. M. (2020). Prioritize the key parameters of Vietnamese coffee industries for sustainability. International Journal of Productivity and Performance Management, 69(6), 1153–1176.
   Web of Science ®Google Scholar
• Drnevich, P.L., & Croson, D.C. (2013). Information technology and business-level strategy: Toward an integrated theoretical perspective. MIS Quarterly, 37(2), 483–509. https://doi.org/10.25300/MISQ/2013/37.2.08
   Web of Science ®Google Scholar
• Eisenhardt, K.M., & Martin, J.A. (2000). Dynamic capabilities: What are they? Strateg. Manage. J, 21(10–11), 1105–1121.
   Google Scholar
• Fernandes, A.C., Sampaio, P., Sameiro, M., & Truong, H.Q. (2017). Supply chain management and quality management integration. International Journal of Quality & Reliability Management, 34(1), 53–67. https://doi.org/10.1108/IJQRM-03-2015-0041
   Web of Science ®Google Scholar
• Fonseca, L. (2022). The EFQM 2020 model. A theoretical and critical review. Total Quality Management & Business Excellence, 33(9-10), 1011–1038. https://doi.org/10.1080/14783363.2021.1915121
   Web of Science ®Google Scholar
• Fornell, C., & Larcker, D.F. (1981). Structural equation models with unobservable variables and measurement error. Algebra and Statistics, 18(3), 382–388.
   Google Scholar
• Galindo-Martín, M.A., Castaño-Martínez, M.S., & Méndez-Picazo, M.T. (2019). Digital transformation, digital dividends and entrepreneurship: A quantitative analysis. Journal of Business Research, 101, 522–527. https://doi.org/10.1016/j.jbusres.2018.12.014
   Web of Science ®Google Scholar
• Galliers, R.D. (2011). Further developments in information systems strategizing: Unpacking the concept. In R.D. Galliers & W.L. Currie (Eds.), The Oxford handbook of management information systems: Critical perspectives and New directions (pp. 329–345). Oxford University Press.
   Google Scholar
• Gangaraju, P.K., Raj, R., Kumar, V., Akhil, N.S.B., De, T., & Kaswan, M.S. (2023). Financial performance in Industry 4.0 agile supply chains: Evidence from manufacturing companies. The TQM Journal. https://doi.org/10.1108/TQM-07-2023-0214
   Google Scholar
• Garg, P., Raj, R., Kumar, V., Singh, S., Pahuja, S., & Sehrawat, N. (2023). Elucidating the role of consumer decision making style on consumers’ purchase intention: The mediating role of emotional advertising using PLS-SEM. Journal of Economy and Technology, 1, 108–118. https://doi.org/10.1016/j.ject.2023.10.001
   Google Scholar
• Ghafoor, S., Grigg, N.P., Mathrani, S., & Mann, R. (2022). A bibliometric and thematic review of business excellence journal papers from 1990 to 2020. Total Quality Management & Business Excellence, 33(3-4), 355–387. https://doi.org/10.1080/14783363.2020.1847638
   Web of Science ®Google Scholar
• Glogovac, M., Ruso, J., & Maricic, M. (2022). ISO 9004 maturity model for quality in industry 4.0. Total Quality Management & Business Excellence, 33(5-6), 529–547. https://doi.org/10.1080/14783363.2020.1865793
   Web of Science ®Google Scholar
• Grönroos, C. (2007). Service management and marketing: Customer management in service competition. Wiley and Sons.
   Google Scholar
• Grooss, O.F., Presser, M., & Tambo, T. (2022). Balancing digital maturity and operational performance - progressing in a Low-digital SME manufacturing setting. Procedia Computer Science, 200, 495–504. https://doi.org/10.1016/j.procs.2022.01.247
   Google Scholar
• Grover, V., & Kohli, R. (2013). Revealing your hand: Caveats in implementing digital business strategy (2). MIS Quart, 37(2), 655–662.
   Web of Science ®Google Scholar
• Hair, J.F., Black, W.C., Babin, B.J., & Anderson, R.E. (2010). Multivariate data analysis (7th ed.). Prentice Hall.
   Google Scholar
• Hair, J.F., Jr., Hult, G.T.M., Ringle, C., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd ed.). Sage Publications.
   Google Scholar
• Hair, J.F., Risher, J.J., Sarstedt, M., & Ringle, C.M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
   Web of Science ®Google Scholar
• Harrigan, P., Ramsey, E., & Ibbotson, P. (2011). Critical factors underpinning the e-CRM activities of SMEs. Journal of Marketing Management, 27(5-6), 503–529. https://doi.org/10.1080/0267257X.2010.495284
   Google Scholar
• Henseler, J., Hubona, G., & Ray, P.A. (2016). Using PLS path modeling in new technology research: Updated guidelines. Industrial Management & Data Systems, 116(1), 2–20. https://doi.org/10.1108/IMDS-09-2015-0382
   Web of Science ®Google Scholar
• Hu, C., Xu, Z., & Chen, S. (2023). How do businesses achieve sustainable success and improve the quality of products in the green competitive era? Total Quality Management & Business Excellence, 34(3-4), 496–514. https://doi.org/10.1080/14783363.2022.2071693
   Web of Science ®Google Scholar
• Hyun Park, S., Seon Shin, W., Hyun Park, Y., & Lee, Y. (2017). Building a new culture for quality management in the era of the Fourth Industrial Revolution. Total Quality Management & Business Excellence, 28(9-10), 934–945. https://doi.org/10.1080/14783363.2017.1310703
   Web of Science ®Google Scholar
• Jacobides, M.G., Cennamo, C., & Gawer, A. (2018). Towards a theory of ecosystems. Strategic Management Journal, 39(8), 2255–2276. https://doi.org/10.1002/smj.2904
   Web of Science ®Google Scholar
• Jha, A., Sharma, R.R.K., Kumar, V., & Verma, P. (2022). Designing supply chain performance system: A strategic study on Indian manufacturing sector. Supply Chain Management: An International Journal, 27(1), 66–88. https://doi.org/10.1108/SCM-05-2020-0198
   Web of Science ®Google Scholar
• Jogaratnam, G. (2017). The effect of market orientation, entrepreneurial orientation and human capital on positional advantage: Evidence from the restaurant industry. International Journal of Hospitality Management, 60(1), 104–113. https://doi.org/10.1016/j.ijhm.2016.10.002
   Web of Science ®Google Scholar
• Kane, G.C., Palmer, D., Nguyen-Phillips, A., Kiron, D., & Buckley, N. (2017). Achieving digital maturity. MIT Sloan Management Review, 59(1), 1–29.
   Google Scholar
• Kapoor, R. (2018). Ecosystems: Broadening the locus of value creation. Journal of Organization Design, 7(1), 1–1. https://doi.org/10.1186/s41469-018-0035-4
   Google Scholar
• Khin, S., & Ho, T.C. (2018). Digital technology, digital capability and organizational performance: A mediating role of digital innovation. International Journal of Innovation Science, 11(2), 177–195.
   Web of Science ®Google Scholar
• Kindermann, B., Beutel, S., de Lomana, G.G., Strese, S., Bendig, D., & Brettel, M. (2021). Digital orientation: Conceptualization and operationalization of a new strategic orientation. European Management Journal, 39(5), 645–657. https://doi.org/10.1016/j.emj.2020.10.009
   Web of Science ®Google Scholar
• Komkowski, T., Antony, J., Garza-Reyes, J.A., Tortorella, G.L., & Pongboonchai-Empl, T. (2022). The integration of Industry 4.0 and Lean Management: A systematic review and constituting elements perspective. Total Quality Management & Business Excellence, 34 1052–1069. https://doi.org/10.1080/14783363.2022.2141107
   Web of Science ®Google Scholar
• Kumar, V., Raj, R., Verma, P., Garza-Reyes, J.A., & Shah, B. (2023). Assessing risk and sustainability factors in spice supply chain management. Operations Management Research, 17, 233–252. https://doi.org/10.1007/s12063-023-00424-6
   Web of Science ®Google Scholar
• Kumar, V., Verma, P., Mittal, A., Gupta, P., Raj, R. and Kaswan, M.S. (2024), Addressing the Kaizen business operations: The role of triple helix actors during COVID-19 outbreak. The TQM Journal. https://doi.org/10.1108/TQM-08-2023-0253
   Google Scholar
• Kumar, V., Verma, P., Mittal, A., Panduro, J.A.T., Singh, S., Paliwal, P., & Sharma, N.K. (2022). Adoption of ICTs as an emergent business strategy during and following COVID-19 crisis: Evidence from Indian MSMEs. Benchmarking: An International Journal. https://doi.org/10.1108/BIJ-08-2021-0685
   Web of Science ®Google Scholar
• Laukkanen, T., Tuominen, S., Reijonen, H., & Hirvonen, S. (2016). Does market orientation pay off without brand orientation? A study of small business entrepreneurs. Journal of Marketing Management, 32(7-8), 673–694. https://doi.org/10.1080/0267257X.2015.1122659
   Web of Science ®Google Scholar
• Lin, J., Luo, X., Li, L., & Hsu, C. (2023). Unraveling the effect of organisational resources and top management support on e-commerce capabilities: Evidence from ADANCO-SEM and fsQCA. European Journal of Information Systems, 1–19. https://doi.org/10.1080/0960085X.2023.2169202
   Web of Science ®Google Scholar
• Lusch, R.F., & Nambisan, S. (2015). Service innovation: A service-dominant logic perspective. MIS Quarterly, 39(1), 155–175. https://doi.org/10.25300/MISQ/2015/39.1.07
   Web of Science ®Google Scholar
• Malik, M.Z., Banerjee, R., & Ahmad, S.A. (2018), “A review paper on implementation of total quality management (TQM) in construction industry”, International Journal of Recent Scientific Research, 9(5) 26515–26517.
   Google Scholar
• Markus, M.L., & Loebbecke, C. (2013). Commoditized digital processes and business community platforms: New opportunities and challenges for digital business strategies. MIS Quarterly, 37(2), 649–654.
   Web of Science ®Google Scholar
• Matt, C., Hess, T., & Benlian, A. (2015). Digital transformation strategies. Business & Information Systems Engineering, 57(5), 339–343. https://doi.org/10.1007/s12599-015-0401-5
   Web of Science ®Google Scholar
• Milošević, I., Ruso, J., Glogovac, M., Arsić, S., & Rakić, A. (2022). An integrated SEM-ANN approach for predicting QMS achievements in Industry 4.0. Total Quality Management & Business Excellence, 33(15-16), 1896–1912. https://doi.org/10.1080/14783363.2021.2011194
   Web of Science ®Google Scholar
• Nambisan, S., Lyytinen, K., Majchrzak, A., & Song, M. (2017). Digital innovation management: Reinventing innovation management research in a digital world. MIS Quarterly, 41(1), 223–238. https://doi.org/10.25300/MISQ/2017/41:1.03
   Web of Science ®Google Scholar
• Nambisan, S., Wright, M., & Feldman, M. (2019). The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes. Research Policy, 48(8), 103773. https://doi.org/10.1016/j.respol.2019.03.018
   Web of Science ®Google Scholar
• Nasiri, M., Saunila, M., Rantala, T., & Ukko, J. (2022). Sustainable innovation among small businesses: The role of digital orientation, the external environment, and company characteristics. Sustainable Development, 30(4), 703–712. https://doi.org/10.1002/sd.2267
   Web of Science ®Google Scholar
• Nasiri, M., Saunila, M., & Ukko, J. (2022). Digital orientation, digital maturity, and digital intensity: Determinants of financial success in digital transformation settings. International Journal of Operations & Production Management, 42(13), 274–298. https://doi.org/10.1108/IJOPM-09-2021-0616
   Web of Science ®Google Scholar
• Nguyen, T.A.V., Tucek, D., & Pham, N.T. (2022). Indicators for TQM 4.0 model: Delphi method and analytic hierarchy process (AHP) analysis. Total Quality Management & Business Excellence, 34, 220–234. https://doi.org/10.1080/14783363.2022.2039062
   Web of Science ®Google Scholar
• Nunnally, J.L. (1978). Psychometric theory (2nd ed.). McGrawHill.
   Google Scholar
• Nwankpa, J.K., Roumani, Y., & Datta, P. (2021). Process innovation in the digital age of business: The role of digital business intensity and knowledge management. Journal of Knowledge Management, 26(5), 1319–1341.
   Web of Science ®Google Scholar
• Owusu, P.A., & Duah, H.K. (2018). Evaluating total quality management as a competitive advantage tool in mobile telecommunication services in Ghana. European Journal of Research and Reflection in Management Sciences, 6(1), 22.
   Google Scholar
• Palumbo, R., Casprini, E., & Montera, R. (2022). Making digitalization work: Unveiling digitalization's implications on psycho-social risks at work. Total Quality Management & Business Excellence, 1–22. https://doi.org/10.1080/14783363.2022.2055458
   Web of Science ®Google Scholar
• Podsakoff, P.M., MacKenzie, S.B., Podsakoff, N.P., & Lee, J.Y. (2003). The mismeasure of man(agement) and its implications for leadership research. The Leadership Quarterly, 14(6), 615–656. https://doi.org/10.1016/j.leaqua.2003.08.002
   Web of Science ®Google Scholar
• Ponsignon, F., Kleinhans, S., & Bressolles, G. (2019). The contribution of quality management to an organisation’s digital transformation: A qualitative study. Total Quality Management & Business Excellence, 30(sup1), S17–S34. https://doi.org/10.1080/14783363.2019.1665770
   Web of Science ®Google Scholar
• Pramanik, H.S., Kirtania, M., & Pani, A.K. (2019). Essence of digital transformation—Manifestations at large financial institutions from North America. Future Generation Computer Systems, 95, 323–343. https://doi.org/10.1016/j.future.2018.12.003
   Web of Science ®Google Scholar
• Quinton, S., Canhoto, A., Molinillo, S., Pera, R., & Budhathoki, T. (2018). Conceptualising a digital orientation: Antecedents of supporting SME performance in the digital economy. Journal of Strategic Marketing, 26(5), 427–439. https://doi.org/10.1080/0965254X.2016.1258004
   Web of Science ®Google Scholar
• Rafailidis, A., Trivellas, P., & Polychroniou, P. (2017). The mediating role of quality on the relationship between cultural ambidexterity and innovation performance. Total Quality Management & Business Excellence, 28(9-10), 1134–1148. https://doi.org/10.1080/14783363.2017.1309122
   Web of Science ®Google Scholar
• Raj, R., Kumar, V., & Cudney, E.A. (2023). Relating the strategic role of technology orientation in organizational TQM performance. Total Quality Management & Business Excellence, 35(3-4), 341–371, https://doi.org/10.1080/14783363.2023.2294361
   Web of Science ®Google Scholar
• Raj, R., Kumar, V., Mittal, A., Verma, P., Lai, K.-K., & Singh, A. (2024), Practices and strategies for global sourcing and supply chain management: A Pareto analysis and MOORA a mixed method approach. Journal of Global Operations and Strategic Sourcing. https://doi.org/10.1108/JGOSS-06-2023-0064
   Web of Science ®Google Scholar
• Raj, R., Kumar, V., & Shah, B. (2023). Big data analytics adaptive prospects in sustainable manufacturing supply chain. Benchmarking: An International Journal. https://doi.org/10.1108/BIJ-11-2022-0690
   Web of Science ®Google Scholar
• Raj, R., Kumar, V., Sharma, N.K., Singh, S., Mahlawat, S., & Verma, P. (2023). The study of remote working outcome and its influence on firm performance. Social Sciences & Humanities Open, 8(1), 100528. https://doi.org/10.1016/j.ssaho.2023.100528
   Google Scholar
• Raj, R., Kumar, V., & Verma, P. (2023). Big data analytics in mitigating challenges of sustainable manufacturing supply chain. Operations Management Research, 16(4), 1886–1900. https://doi.org/10.1007/s12063-023-00408-6
   Web of Science ®Google Scholar
• Raj, R., Singh, A., Kumar, V., De, T., & Singh, S. (2024). Assessing the e-commerce last-mile logistics’ hidden risk hurdles. Cleaner Logistics and Supply Chain, 10, 100131. https://doi.org/10.1016/j.clscn.2023.100131
   Google Scholar
• Raj, R., Singh, A., Kumar, V., & Verma, P. (2023). Analyzing the potential benefits and use cases of ChatGPT as a tool for improving the efficiency and effectiveness of business operations. BenchCouncil Transactions on Benchmarks, Standards and Evaluations, 3(3), 100140. https://doi.org/10.1016/j.tbench.2023.100140
   Google Scholar
• Raj, R., Singh, A., Kumar, V., & Verma, P. (2024). Achieving professional qualifications using micro-credentials: A case of small packages and big challenges in higher education. International Journal of Educational Management. https://doi.org/10.1108/IJEM-01-2023-0028
   Web of Science ®Google Scholar
• Rajak, B.K., Raj, R., Kumar, V., Singh, P., Verma, P., Mahlawat, S., Singh, S., & Reddy, K.V. (2023). Torn ties and waning morale: Unravelling the link between family incivility, employee engagement and perceived supervisor support. Social Sciences & Humanities Open, 8(1), 100732. https://doi.org/10.1016/j.ssaho.2023.100732
   Google Scholar
• Rao, R.P. (2015). Quality management and statistical performance in industry. International Journal of Emerging Trends in Science and Technology, 2(6), 2734–2740.
   Google Scholar
• Renko, M., Carsrud, A., & Brannback, M. (2009). The effect of a market orientation, entrepreneurial orientation, and technological capability on innovativeness: A study of young biotechnology ventures in the United States and in Scandinavia. Journal of Small Business Management, 47(3), 331–369. https://doi.org/10.1111/j.1540-627X.2009.00274.x
   Web of Science ®Google Scholar
• Sader, S., Husti, I., & Daroczi, M. (2022). A review of quality 4.0: Definitions, features, technologies, applications, and challenges. Total Quality Management & Business Excellence, 33(9-10), 1164–1182. https://doi.org/10.1080/14783363.2021.1944082
   Web of Science ®Google Scholar
• Sánchez-Franco, M.J., Calvo-Mora, A., & Periáñez-Cristobal, R. (2022). Clustering abstracts from the literature on Quality Management (1980–2020). Total Quality Management & Business Excellence, 34, 959–989. https://doi.org/10.1080/14783363.2022.2139674
   Web of Science ®Google Scholar
• Saunila, M., Nasiri, M., Ukko, J., & Rantala, T. (2021). Determinants of the digital orientation of small businesses. In H.S. Park, M.A. Gonzalez-Perez, & D.E. Floriani (Eds.), The palgrave handbook of corporate sustainability in the digital Era (pp. 75–90). Palgrave Macmillan.
   Google Scholar
• Savastano, M., Zentner, H., Spremić, M., & Cucari, N. (2022). Assessing the relationship between digital transformation and sustainable business excellence in a turbulent scenario. Total Quality Management & Business Excellence, 1–22. https://doi.org/10.1080/14783363.2022.2063717
   Web of Science ®Google Scholar
• Secundo, G., Schena, R., Russo, A., Schiavone, F., & Shams, R. (2022). The impact of digital technologies on the achievement of the Sustainable Development Goals: Evidence from the agri-food sector. Total Quality Management & Business Excellence, 1–17. https://doi.org/10.1080/14783363.2022.2065981
   Web of Science ®Google Scholar
• Seyedghorban, Z., Samson, D., & Tahernejad, H. (2020). Digitalization opportunities for the procurement function: Pathways to maturity. International Journal of Operations & Production Management, 40(11), 1685–1693. https://doi.org/10.1108/IJOPM-04-2020-0214
   Web of Science ®Google Scholar
• Shen, L., Zhang, X., & Liu, H. (2022). Digital technology adoption, digital dynamic capability, and digital transformation performance of textile industry: Moderating role of digital innovation orientation. Managerial and Decision Economics, 43(6), 2038–2054. https://doi.org/10.1002/mde.3507
   Web of Science ®Google Scholar
• Sousa-Zomer, T.T., Neely, A., & Martinez, V. (2020). Digital transforming capability and performance: A microfoundational perspective. International Journal of Operations & Production Management, 40(7/8), 1095–1128. https://doi.org/10.1108/IJOPM-06-2019-0444
   Web of Science ®Google Scholar
• Tasie, G.O. (2016). An exploratory review of total quality management and organizational performance. International Journal of Business and Law Research, 4(1), 39–45.
   Google Scholar
• Teece, D.J. (2010). Explicating dynamic capabilities: The nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal, 28(13), 1319–1350. https://doi.org/10.1002/smj.640
   Google Scholar
• Teece, D.J. (2018). Profiting from innovation in the digital economy: Enabling technologies, standards, and licensing models in the wireless world. Research Policy, 47(8), 1367–1387. https://doi.org/10.1016/j.respol.2017.01.015
   Web of Science ®Google Scholar
• Teece, D.J., & Pisano, G. (1994). The dynamic capabilities of firms: An introduction. Industrial and Corporate Change, 3(3), 537–556. https://doi.org/10.1093/icc/3.3.537-a
   Google Scholar
• Tilson, D., Lyytinen, K., & Sørensen, C. (2010). Research commentary—digital infrastructures: The missing IS research agenda. Information Systems Research, 21(4), 748–759. https://doi.org/10.1287/isre.1100.0318
   Web of Science ®Google Scholar
• Tissir, S., Cherrafi, A., Chiarini, A., Elfezazi, S., & Bag, S. (2022). Lean Six Sigma and Industry 4.0 combination: Scoping review and perspectives. Total Quality Management & Business Excellence, 34, 261–290. https://doi.org/10.1080/14783363.2022.2043740
   Web of Science ®Google Scholar
• Tortorella, G.L., Fogliatto, F.S., Espôsto, K.F., Mac Cawley, A.F., Vassolo, R., Tlapa, D., & Narayanamurthy, G. (2022). Healthcare costs’ reduction through the integration of Healthcare 4.0 technologies in developing economies. Total Quality Management & Business Excellence, 33(3-4), 467–487. https://doi.org/10.1080/14783363.2020.1861934
   Web of Science ®Google Scholar
• Trantopoulos, K., von Krogh, G., Wallin, M.W., & Woerter, M. (2017). External knowledge and information technology: Implications for process innovation performance. MIS Quarterly, 41(1), 287–300. https://doi.org/10.25300/MISQ/2017/41.1.15
   Web of Science ®Google Scholar
• Tse, T., & Soufani, K. (2003). Business strategies for small firms in the new economy. Journal of Small Business and Enterprise Development, 10(3), 306–320. https://doi.org/10.1108/14626000310489781
   Google Scholar
• Usai, A., Fiano, F., Petruzzelli, A.M., Paoloni, P., Briamonte, M.F., & Orlando, B. (2021). Unveiling the impact of the adoption of digital technologies on firms’ innovation performance. Journal of Business Research, 133(4), 327–336. https://doi.org/10.1016/j.jbusres.2021.04.035
   Google Scholar
• Van Veldhoven, Z. and Vanthienen, J. (2023). Best practices for digital transformation based on a systematic literature review. Digital Transformation and Society, 104–128. https://doi.org/10.1108/DTS-11-2022-0057
   Google Scholar
• Verma, P., Kumar, V., Daim, T., & Sharma, N.K. (2024). Design thinking framework toward management control system in environmental dynamism: An innovation perspective. IEEE Transactions on Engineering Management, 71, 4955–4970. https://doi.org/10.1109/TEM.2023.3238665
   Google Scholar
• Vial, G. (2019). Understanding digital transformation: A review and a research agenda. The Journal of Strategic Information Systems, 28(2), 118–144. https://doi.org/10.1016/j.jsis.2019.01.003
   Web of Science ®Google Scholar
• Wang, C.H., Chen, K.Y., & Chen, S.C. (2012). Total quality management, market orientation and hotel performance: The moderating effects of external environmental factors. International Journal of Hospitality Management, 31(1), 119–129. https://doi.org/10.1016/j.ijhm.2011.03.013
   Web of Science ®Google Scholar
• Wang, J., & Bai, T. (2021). How digitalization affects the effectiveness of turnaround actions for firms in decline. Long Range Planning, 57, 102140. https://doi.org/10.1016/j.lrp.2021.102140
   Google Scholar
• Warner, K.S., & Wager, M. (2019). Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal. Long Range Planning, 52(3), 326–349. https://doi.org/10.1016/j.lrp.2018.12.001
   Web of Science ®Google Scholar
• Westerman, G., Bonnet, D., & McAfee, A. (2012). The digital capabilities your company needs. MIT Sloan Management Review. https://sloanreview.mit.edu/article/the-digital-capabilities-your-company-needs/
   Google Scholar
• Winter, S.G. (2003). Understanding dynamic capabilities. Strategic Management Journal, 24(10), 991–995. https://doi.org/10.1002/smj.318
   Web of Science ®Google Scholar
• Wiredu, J., Yang, Q., Sampene, A.K., Gyamfi, B.A., & Asongu, S.A. (2023). The effect of green supply chain management practices on corporate environmental performance: Does supply chain competitive advantage matter? Business Strategy and the Environment, 33(3), 2578–2599.
   Web of Science ®Google Scholar
• Yeow, A., Soh, C., & Hansen, R. (2018). Aligning with new digital strategy: A dynamic capabilities approach. The Journal of Strategic Information Systems, 27(1), 43–58. https://doi.org/10.1016/j.jsis.2017.09.001
   Web of Science ®Google Scholar
• Yoo, Y., Boland, R.J., Lyytinen, K., & Majchrzak, A. (2012). Organizing for innovation in the digitized world. Organization Science, 23(5), 1398–1408. https://doi.org/10.1287/orsc.1120.0771
   Web of Science ®Google Scholar
• Yoo, Y., Henfridsson, O., & Lyytinen, K. (2010). Research commentary—The New organizing logic of digital innovation: An agenda for information systems research. Information Systems Research, 21(4), 724–735. https://doi.org/10.1287/isre.1100.0322
   Web of Science ®Google Scholar
• Zawislak, P.A., & Alves, A.C. (2013). Influences of the internal capabilities of firms on their innovation performance: A case study investigation in Brazil. International Journal of Management, 30(2), 329–348.
   Google Scholar
• Zhou, K., Yim, C.K., & Tse, D.K. (2005). The effects of strategic orientations on technology- and market-based breakthrough innovations. Journal of Marketing, 69(2), 42–60. https://doi.org/10.1509/jmkg.69.2.42.60756
   Web of Science ®Google Scholar
• Zulfiqar, M., Antony, J., Swarnakar, V., Sony, M., Jayaraman, R., & McDermott, O. (2023). A readiness assessment of Quality 4.0 in packaging companies: An empirical investigation. Total Quality Management & Business Excellence, 1–19. https://doi.org/10.1080/14783363.2023.2170223
   Web of Science ®Google Scholar