349
Views
0
CrossRef citations to date
0
Altmetric
Research Article

Communication work for influencing destination resilience – DMOs experiences during the COVID-19 pandemic

ORCID Icon & ORCID Icon
Received 02 May 2023, Accepted 18 Jan 2024, Published online: 06 Feb 2024

References

  • Alvesson, M., & Sköldberg, K. (2000). Reflexive methodology: New vistas for qualitative research. Sage.
  • Amore, A., Prayag, G., & Hall, C. M. (2018). Conceptualizing destination resilience from a multilevel perspective. Tourism Review International, 22(3), 235–250. https://doi.org/10.3727/154427218X15369305779010
  • Annarelli, A., & Nonino, F. (2016). Strategic and operational management of organizational resilience: Current state of research and future directions. Omega, 62, 1–18. https://doi.org/10.1016/j.omega.2015.08.004
  • Berbés-Blázquez, M., & Scott, D. (2017). The development of resilience thinking. In R. W. Butler (Ed.), Tourism and resilience (pp. 9–22). CABI.
  • Biggs, R., Schlüter, M., & Schoon, M. (2015). Principles for building resilience: Sustaining ecosystem. Services in social-ecological systems. Cambridge University Press.
  • Brinkmann, S., & Kvale, S. (2015). Interviews: Learning the craft of qualitative research interviewing (3rd ed). Sage.
  • Brown, K. (2021). Multisystemic resilience. An emerging perspective from social-ecological systems. In M. Ungar (Ed.), Multisystemic resilience: Adaptation and transformation in contexts of change (pp. 771–784). Scholarship Online.
  • Butler, R. (2017). Tourism and resilience. CABI.
  • Calgaro, E., & Lloyd, K. (2008). Sun, sea, sand and tsunami: Examining disaster vulnerability in the tourism community of Khao Lak, Thailand. Singapore Journal of Tropical Geography, 29(3), 288–306. https://doi.org/10.1111/j.1467-9493.2008.00335.x
  • Cheer, J. M., & Lew, A. A. (Eds.) (2018). Tourism, resilience and sustainability: Adapting to social, political and economic change. Routledge.
  • Coombs, W. T., Frandsen, F., Holladay, S. J., & Johansen, W. (2010). Why a concern for apologia and crisis communication? Corporate Communications: An International Journal, 15(4), 337–349. https://doi.org/10.1108/13563281011085466
  • Eksell, J., & Månsson, M. (2023). Exploring the constitution of resilience in places: A media place approach to tourism studies. Tourism Culture & Communication https://doi.org/10.3727/109830423X16770013308897.
  • Elbe, J., Gebert Persson, S., Sjöstrand, F., & Ågren, K. (2018). Network approach to public-private organizing of destinations. IMP Journal, 12(2), 313–332. https://doi.org/10.1108/IMP-06-2017-0035
  • Faulkner, B. (2001). Towards a framework for tourism disaster management. Tourism Management, 22(2), 135–141. https://doi.org/10.1016/S0261-5177(00)00048-0
  • Flyvbjerg, B. (2006). Five misunderstandings about case-study research. Qualitative Inquiry, 12(2), 219–245. https://doi.org/10.1177/1077800405284363
  • Folke, C. (2006). Resilience: The emergence of a perspective for social–ecological systems analyses. Global Environmental Change, 16(3), 253–267. https://doi.org/10.1016/j.gloenvcha.2006.04.002
  • Frandsen, F., & Johansen, W. (2011). The study of internal crisis communication: Towards an integrative framework. Corporate Communications: An International Journal, 16(4), 347–361. https://doi.org/10.1108/13563281111186977
  • Hall, C. M., Prayag, G., & Amore, A. (2018). Tourism and resilience: Individual, organisational and destination perspectives. Channel View Publications.
  • Hall, M., Safonov, A., & Naderi Koupaei, S. (2023). Resilience in hospitality and tourism: Issues, synthesis and agenda. International Journal of Contemporary Hospitality Management, 35(1), 347–368. https://doi.org/10.1108/IJCHM-11-2021-1428
  • Hartman, S. (2018). Resilient tourism destinations? Governance implications of bringing theories of resilience and adaptive capacity to tourism practice. In E. Innerhofer, M. Fontanari, & H. Pechlaner (Eds.), Destination resilience – challenges and opportunities for destination management and governance (pp. 66–75). Routledge.
  • Heide, M., & Simonsson, C. (2011). Putting co-workers in the limelight: New challenges for communication professionals. International Journal of Strategic Communication, 5(4), 201–220. https://doi.org/10.1080/1553118X.2011.605777
  • Holling, C. S. (1973). Resilience and stability of ecological systems. Annual Review of Ecology and Systematics, 4(1), 1–23. https://doi.org/10.1146/annurev.es.04.110173.000245
  • Holling, C. S. (1996). Engineering resilience versus ecological resilience. In P. C. Schulze (Ed.), Engineering within ecological constraints (pp. 31–44). National Academy Press.
  • Houston, J. B., & Buzzanell, P. M. (2018). Communication and resilience: Concluding thoughts and key issues for future research. Journal of Applied Communication Research, 46(1), 26–27. https://doi.org/10.1080/00909882.2018.1426691
  • Houston, J. B., & Buzzanell, P. M. (2020). Communication and resilience: Introduction to the Journal of Applied Communication Research special issue. Journal of Applied Communication Research, 48(1), 1–4. https://doi.org/10.1080/00909882.2020.1711956
  • Hyde, B., & Rouse, E. (2022). What is it like to experience the other in an online interview? Using phenomenology to explore the online encounter of the other. Qualitative Inquiry, 29(7), 874–881. https://doi.org/10.1177/10778004221144071
  • Jiang, Y., Ritchie, B. W., & Verreynne, M.-L. (2019). Building tourism organizational resilience to crises and disasters: A dynamic capabilities view. International Journal of Tourism Research, 21(6), 882–900. https://doi.org/10.1002/jtr.2312
  • Kim, Y. (2020). Organizational resilience and employee work-role performance after a crisis situation: Exploring the effects of organizational resilience on internal crisis communication. Journal of Public Relations Research, 32(1-2), 47–75. https://doi.org/10.1080/1062726X.2020.1765368
  • Kuščer, K., Eichelberger, S., & Peters, M. (2022). Tourism organizations’ responses to the COVID-19 pandemic: An investigation of the lockdown period. Current Issues in Tourism, 25(2), 247–260. https://doi.org/10.1080/13683500.2021.1928010
  • Lee, A. V., Vargo, J., & Seville, E. (2013). Developing a tool to measure and compare organizations’ resilience. Natural Hazards Review, 14(1), 29–41. https://doi.org/10.1061/(ASCE)NH.1527-6996.0000075
  • Lew, A. A. (2013). Scale, change and resilience in community tourism planning. Tourism Geographies, 16(1), 14–22. https://doi.org/10.1080/14616688.2013.864325
  • Luthe, T., & Wyss, T. (2014). Assessing and planning resilience in tourism. Tourism Management, 44, 161–163. https://doi.org/10.1016/j.tourman.2014.03.011
  • Meerow, S., & Newell, J. P. (2019). Urban resilience for whom, what, when, where, and why? Urban Geography, 40(3), 309–329. https://doi.org/10.1080/02723638.2016.1206395
  • Merriam, S. B. (1988). Case study research in education: A qualitative approach. Jossey Bass.
  • Nicholls, S. (2012). The resilient community and communication practice. The Australian Journal of Emergency Management, 27(1), 46–51.
  • Pike, S. (2004). Destination marketing organisations. Elsevier.
  • Prayag, G. (2020). Time for reset? COVID-19 and tourism resilience. Tourism Review International, 24(2), 179–184. https://doi.org/10.3727/154427220X15926147793595
  • Rice, R. M., & Jahn, J. L. S. (2020). Disaster resilience as communication practice: Remembering and forgetting lessons from past disasters through practices that prepare for the next one. Journal of Applied Communication Research, 48(1), 136–155. https://doi.org/10.1080/00909882.2019.1704830
  • Rodríguez-Díaz, M., & Espino-Rodríguez, T. F. (2008). A model of strategic evaluation of a tourism destination based on internal and relational capabilities. Journal of Travel Research, 6(4), 368–380. https://doi.org/10.1177/0047287507308324
  • Schroeder, A., & Pennington-Gray, L. (2018). Resilience: The new paradigm for planning. What do we know and where do we need to go? Tourism Review International, 22(3-4), 229–234. https://doi.org/10.3727/154427218X15369305778994
  • Sigala, M. (2020). Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research. Journal of Business Research, 117, 312–321. https://doi.org/10.1016/j.jbusres.2020.06.015
  • Stienmetz, J. L., & Fesenmaier, D. R. (2019). Destination value systems: Modeling visitor flow structure and economic impact. Journal of Travel Research, 58(8), 1249–1261. https://doi.org/10.1177/0047287518815985
  • Strauss, A. L., & Corbin, J. M. (1998). Basics of qualitative research: Techniques and procedures for developing grounded theory (2nd ed.). Sage.
  • Strickland-Munro, J. K., Allison, H. E., & Moore, S. A. (2010). Using resilience concepts to investigate the impacts of protected area tourism on communities. Annals of Tourism Research, 31(2), 499–519. https://doi.org/10.1016/j.annals.2009.11.001
  • Tindall, N. T. J., & Holtzhausen, D. R. (2011). Toward a roles theory for strategic communication: The case of South Africa. International Journal of Strategic Communication, 5(2), 74–94. https://doi.org/10.1080/1553118X.2011.561075
  • Tsetsura, K. (2018). Practitioner/communicator roles. In R. L. Heath & W. Johansen (Eds.), The international encyclopedia of strategic communication. Wiley. https://doi-org.ludwig.lub.lu.se/10.10029781119010722.iesc0132.
  • Walker, B., Holling, C. S., Carpenter, S. R., & Kinzig, A. (2004). Resilience, adaptability and transformability in social–ecological systems. Ecology and Society, 9(2), 5. https://doi.org/10.5751/ES-00650-090205
  • Zeng, B., Carter, R., & De Lacy, T. (2005). Short-term perturbations and tourism effects: The case of SARS in China. Current Issues in Tourism, 8(4), 306–317. https://doi.org/10.1080/13683500508668220