11,686
Views
144
CrossRef citations to date
0
Altmetric
Original Articles

Extraordinary Experiences through Storytelling

Pages 195-210 | Published online: 26 Nov 2008

References

  • Abrahams , R. 1986 . “ Ordinary and extraordinary experience. ” . In The Anthropology of Experience , Edited by: Turner , V. W and Bruner , E. M . 45 – 73 . Urbana : University of Illinois Press .
  • Ap , J. and Wong , K. K. F. 2001 . Case study on tour guiding: Professionalism, issues and problems . Tourism Management , 22 (6) : 551 – 563 .
  • Arnould , E. 2007 . “ Consuming experience. Retrospects and prospects. ” . In Consuming Experience , Edited by: Car[ugrave] , A and Cova , B . 185 – 194 . London : Routledge .
  • Arnould , E. and Price , L. 1993 . River magic: Extraordinary experience and the extended service encounter . Journal of Consumer Research , 20 (June) : 24 – 45 .
  • Badot , O. and Filser , M. 2007 . “ Re‐enchantment of retailing: Toward utopian islands. ” . In Consuming Experience , Edited by: Car[ugrave] , A and Cova , B . 166 – 181 . London : Routledge .
  • Bitner , M.‐J. 1992 . Servicescapes: The impact of physical surroundings on customers and employees . Journal of Marketing , 56 (April) : 57 – 71 .
  • Carlzon , J. 1986 . Riv Pyramiderna , Stockholm : Bonniers .
  • Car[ugrave] , A. and Cova , B. 2007 . “ Consumer immersion in an experiential context. ” . In Consuming Experience , Edited by: Car[ugrave] , A and Cova , B . 34 – 47 . London : Routledge .
  • Campbell , J. 1973 . The Hero with a Thousand Faces , Bollingen Series/Princeton University Press .
  • Cohen , E. 1995 . “ Contemporary tourism – Trends and challenges: Sustainable authenticity or contrived post‐modernity? ” . In Change in Tourism: People, Places, Processes , Edited by: Butler , R and Pearce , D . 12 – 29 . London : Routledge .
  • Csíkszentmihályi , M. 1990 . Flow: The Psychology of Optimal Experience , New York : Harper & Row .
  • Denning , S. 2001 . The Springboard – How Storytelling Ignites Action in Knowledge‐Era Organizations , Woburn : Butterworth‐Heinemann .
  • Deighton , J. 1992 . The consumption of performance . Journal of Consumer Research , 19 (Dec.) : 362 – 372 .
  • Eco , U. 1986 . Travels in Hyperreality , London : Picador .
  • Ek , R. , Larsen , J. , Buhl Hornskov , S. and Kjær Mansfeldt , O. 2008 . A dynamic framework of tourist experiences: space‐time and performances in the experience economy . Scandinavian Journal of Hospitality and Tourism , 8 (2) : 122 – 140 .
  • Escalas , E. J. 2004 . Narrative processing: Building consumer connection to brands . Journal of Consumer Psychology , 14 (1–2) : 105 – 114 .
  • Firat , F. and Dholakia , N. 1998 . Consuming People: From Political Economy to Theatres of Consumption , London : Routledge .
  • Fog , K. , Budtz , C. and Yakaboylu , B. 2003 . Storytelling – Branding i praksis , Frederiksberg : Samfundslitteratur .
  • Gergen , K. and Gergen , M. 1988 . Narrative and the self as relationship . Advances in Experimental Social Psychology , 21 : 17 – 56 .
  • Geva , A. and Goldman , A. 1991 . Satisfaction measurement in guided tours . Annals of Tourism Research , 18 (2) : 177 – 185 .
  • Gottdiener , M. 1998 . “ The semiotics of consumer spaces: The growing importance of themed environments. ” . In ServiceScapes , Edited by: Sherry , J. F . Chicago : NTC Business Books .
  • Graburn , N. 1983 . The anthropology of tourism . Annals of Tourism Research , 10 (1) : 9 – 33 .
  • Hanefors , M. 2001 . Paradise Regained. Swedish Charter Tourists Visiting the Non‐Ordinary , London : University of North London .
  • Hightower , R. , Brady , M. and Baker , T. 2002 . Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events . Journal of Business Research , 55 : 697 – 707 .
  • Hollenbeck , C. , Peters , C. and Zinkhan , G. 2008 . Retail spectacles and brand meaning: Insights from a brand museum case study . Journal of Retailing , 84 (3) : 334 – 353 .
  • Holbrook , M. B. and Hirschman , E. C. 1982 . The experiential aspects of consumption: Consumer fantasies, feelings, and fun . Journal of Consumer Research , 9 (2) : 132 – 140 .
  • Jafari , J. 1987 . Tourism models: The sociocultural aspects . Tourism Management , 8 (2) : 151 – 159 .
  • Jensen , R. 1999 . The Dream society: How the Coming Shift from Information to Imagination will Transform your Business , New York : McGraw Hill .
  • Kozinets , R. , Sherry , J. , DeBerry‐Spence , B. , Duhachek , A. , Nuttavuthisit , K. and Storm , D. 2002 . Themed flagship brand stores in the new millennium: Theory, practice, prospects . Journal of Retailing , 78 (1) : 17 – 29 .
  • Ladwein , R. 2007 . “ Consumption experience, self narrative, and self‐identity: The example of trekking ” . In Consuming Experience , Edited by: Car[ugrave] , A and Cova , B . 95 – 108 . London : Routledge .
  • Larsen , S. 2007 . The psychology of the tourist experience . Scandinavian Journal of Hospitality and Tourism , 7 (1) : 7 – 18 .
  • Mossberg , L. 1995 . Tour leaders and their importance in charter tours . Tourism Management , 16 (6) : 437 – 445 .
  • Mossberg , L. and Johansen , E. N. 2006 . Storytelling – Marknadsföring i upplevelseindustrin , Lund : Studentlitteratur .
  • Oliver , R. 1999 . Whence consumer loyalty . Journal of Marketing , 63 (Special Issue) : 33 – 44 .
  • Peñaloza , L. 1999 . Just doing it: A visual ethnographic study of spectacular consumption at Niketown . Consumption, Markets and Culture , 2 (October) : 337 – 400 .
  • Pine , B. J. and Gilmore , J. H. 1999 . The Experience Economy: Work is Theatre & Every Business a Stage , Boston, MA : Harvard Business School Press .
  • Prahalad , C. K. and Ramaswamy , V. 2004 . Co‐creating unique value with customers . Strategy and Leadership , 32 (3) : 4 – 9 .
  • Quiroga , I. 1990 . Characteristics of package tours in Europe . Annals of Tourism Research , 17 (2) : 185 – 207 .
  • Quan , S. and Wang , N. 2004 . Towards a structural model of the tourist experience: An illustration from food experiences in tourism . Tourism Management , 25 : 297 – 305 .
  • Ritson , M. and Elliott , R. 1999 . The social uses of advertising: An ethnographic study of adolescent advertising audiences . Journal of Consumer Research , 26 : 260 – 277 .
  • Ryan , C. 1997 . The Tourist Experience , London : Cassell .
  • Salzer‐Mörling , M. 2004 . “ Storytelling och varumärken. ” . In Att mobilisera för regional tillväxt , Edited by: Christensen , L and Kempinsky , P . 145 – 155 . Lund : Studentlitteratur .
  • Shankar , A. , Elliott , R. and Goulding , C. 2001 . Understanding consumption: Contributions from a narrative perspective . Journal of Marketing Management , 17 : 429 – 453 .
  • Sherry , J. , Kozinets , R. , Duhachek , A. , DeBerry‐Spence , B. , Nuttavuthisit , K. and Storm , D. 2008 . Gendered behavior in a male preserve: Role playing at ESPN Zone Chicago . Journal of Consumer Psychology , 14 (1&2) : 151 – 158 .
  • Stern , B. 1995 . Consumer myths: Frye's taxonomy and the structural analysis of consumption text . Journal of Consumer Research , 22 (2) : 165 – 185 .
  • Turner , V. 1973 . The centre out there: Pilgrims' goal . History of Religion , 12 : 191 – 230 .
  • Twitchell , J. B. 2004 . An English teacher looks at branding . Journal of Consumer Research , 13 (September) : 484 – 489 .
  • van Gennep , A. 1960 . The Rites of Passage , London : Routledge & Kegan Paul .
  • Vogler , C. 2004 . The Writer's Journey , London : Pan Books . 2nd rev. edn
  • Wakefield , K. L. and Blodgett , J. G. 1994 . The importance of servicescapes in leisure service settings . Journal of Services Marketing , 8 (3) : 66 – 76 .
  • Wang , N. 1999 . Rethinking authenticity in tourism experience . Annals of Tourism Research , 26 (2) : 349 – 370 .
  • Wang , N. 2002 . “ The tourist as peak consumer. ” . In The Tourist as a Metaphor of the Social World , Edited by: Dann , G. M. S . 281 – 295 . Wallingford, Oxon : CABI Publishing .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.