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ARTICLES

Staffing by Design: A Methodology for Staffing Reference

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Pages 193-207 | Received 29 Apr 2011, Accepted 06 Sep 2011, Published online: 10 Aug 2012

REFERENCES

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  • Heikkila-Furrey , J. , Kearns , S. , & Littrell , L. ( 2008 ). Reference by your side: Redesigning the library help desk . The Reference Librarian , 48 ( 2 ), 41 – 59 .
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