References
- Bugg, K. L., & Odom, R. Y. (2009). Extreme makeover reference edition: Restructuring reference services at the Robert W. Woodruff Library, Atlanta University Center. The Reference Librarian, 50(2), 193–204. https://doi.org/10.1080/02763870902755932
- Coleman, J., Mallon, M. N., & Lo, L. (2016). Recent changes to reference services in academic libraries and their relationship to perceived quality: Results of a national survey. Journal of Library Administration, 56(6), 673–696. https://doi.org/10.1080/01930826.2015.1109879
- Flierl, M. (2019). Opportunities for reference services after Covid-19. Internet Reference Services Quarterly, 24(3–4), 59–63. https://doi.org/10.1080/10875301.2021.1910891
- Frederick, J. K., & Wolff-Eisenberg, C. (2020, December 9). Academic library strategy and budgeting during the COVID-19 pandemic: Results from the Ithaka S + R US Library Survey 2020. https://doi.org/10.18665/sr.314507
- Hoffman, S., & Godbey, S. (2020). US academic libraries’ staffing and expenditure trends (1996–2016). Library Management, 41(4/5), 247–268. https://doi.org/10.1108/LM-12-2019-0093
- Jaguszewski, J., & Williams, K. (2013). New roles for new times: Transforming liaison roles in research libraries. Retrieved from the University of Minnesota Digital Conservancy, https://hdl.handle.net/11299/169867.
- Libraries Respond: COVID-19 Survey. (2020, May 11). Tools, publications & resources. American Library Association. https://www.ala.org/tools/covid/libraries-respond-covid-19-survey.
- Massey-Burzio, V. (1998). From the other side of the reference desk: A focus group study. The Journal of Academic Librarianship, 24(3), 208–215. https://doi.org/10.1016/S0099-1333(98)90041-6
- Miller, W. (1984). What’s wrong with reference: Coping with success and failure at the reference desk. American Libraries, 15(5), 303.
- Pelletier, K., Robert, J., Muscanell, N., McCormack, M., Reeves, J., Arbino, N., & Grajek, S. (with Birdwell, T., Liu, D., Mandernach, J., Moore, A., Porcaro, A., Rutledge, R., & Zimmern, J.). 2023 EDUCAUSE Horizon Report | Teaching and Learning Edition. (2023, May 8). https://library.educause.edu/resources/2023/5/2023-educause-horizon-report-teaching-and-learning-edition.
- Reference and User Services Association. (2021). Definitions of reference. American Library Association. https://www.ala.org/rusa/guidelines/definitionsreference.
- Stevens, C. R. (2013). Reference reviewed and re-envisioned: Revamping librarian and desk-centric services with LibStARs and LibAnswers. The Journal of Academic Librarianship, 39(2), 202–214. https://doi.org/10.1016/j.acalib.2012.11.006
- Tyckoson, D. A., & Miller, B. (1999). What’s right with reference. American Libraries, 30(5), 57–63.