Ready to serve the public? The role of empathy in public service education programs

References

• Alford, J. (2009). Engaging public sector clients: From service-delivery to co-production (2009 edition). Basingstoke England; New York, NY: Palgrave Macmillan.
   Google Scholar
• Babbie, E. (2014). The Practice of Social Research (13th ed.). Belmont, CA: RP.
   Google Scholar
• Baker, P. (2010, April 25). In court nominees, is Obama looking for empathy by another name? The New York Times. Retrieved from http://www.nytimes.com/2010/04/26/us/politics/26memo.html
   Google Scholar
• Beddoe, A., & Murphy, S. (2004). Does mindfulness decrease stress and foster empathy among nursing students? Journal of Nursing Education, 43(7), 305–312.
   PubMed Web of Science ®Google Scholar
• Belman, J., & Flanagan, M. (2010). Designing games to foster empathy. Cognitive Technology, 14(2), 11–21.
   Google Scholar
• Black, J., & Barnes, J. L. (2015). Fiction and social cognition: The effect of viewing award-winning television dramas on theory of mind. Psychology of Aesthetics, Creativity, and the Arts, 9(4), 423–429. doi:10.1037/aca0000031
   Web of Science ®Google Scholar
• Brunero, S., Lamont, S., & Coates, M. (2010). A review of empathy education in nursing. Nursing Inquiry, 17(1), 65–74. doi:10.1111/nin.2010.17.issue-1
   PubMed Web of Science ®Google Scholar
• Congressional Record. (2013). Proceedings and debated of the 113th Congress, first session: House of Representatives. Retrieved June 9, 2016, from https://www.gpo.gov/fdsys/pkg/CREC-2013-10-08/pdf/CREC-2013-10-08.pdf
   Google Scholar
• Coplan, A. (2004). Empathic engagement with narrative fictions. The Journal of Aesthetics and Art Criticism, 62(2), 141–152. doi:10.1111/jaac.2004.62.issue-2
   Web of Science ®Google Scholar
• Davis, M. H. (1983). Measuring individual differences in empathy: Evidence for a multidimensional approach. Journal of Personality and Social Psychology, 44(1), 113–126. doi:10.1037/0022-3514.44.1.113
   Web of Science ®Google Scholar
• Deen, S. R., Mangurian, C., & Cabaniss, D. L. (2010). Points of contact: Using first-person narratives to help foster empathy in psychiatric residents. Academic Psychiatry, 34(6), 438–441. doi:10.1176/appi.ap.34.6.438
   PubMed Web of Science ®Google Scholar
• Dolby, N. (2012). Rethinking multicultural education for the next generation (1 ed.). New York, NY: Routledge.
   Google Scholar
• Fassler, J. (2015, August 18). How literature inspires empathy. The Atlantic. Retrieved from http://www.theatlantic.com/entertainment/archive/2015/08/by-heart-joe-fassler-egygtian-alaa-al-aswany-dostoyevsky/401549/?utm_source=SFTwitter
   Google Scholar
• Follett, M. P. (1926). The giving of orders. Scientific Foundations of Business Administration, 156–162.
   Google Scholar
• Gerdes, K. E., Lietz, C. A., & Segal, E. A. (2011). Measuring empathy in the 21st century: Development of an empathy index rooted in social cognitive neuroscience and social justice. Social Work Research, 35(2), 83–93. doi:10.1093/swr/35.2.83
   Web of Science ®Google Scholar
• Gordon, M. (2009). Roots of empathy : Changing the world child by child. New York, NY: The Experiment, 2009.
   Google Scholar
• Gormley, W. T., & Balla, S. J. (2012). Bureaucracy and democracy: Accountability and performance. Washington, DC: SAGE.
   Google Scholar
• Guy, M. E., Newman, M. A., & Mastracci, S. H. (2008). Emotional labor: Putting the service in public service. Armonk, NY: M.E. Sharpe.
   Google Scholar
• Halpern, J. (2003). What is clinical empathy? Journal Of General Internal Medicine, 18(8), 670–674. doi:10.1046/j.1525-1497.2003.21017.x
   PubMed Web of Science ®Google Scholar
• Hoffman, S. B., Brand, F. R., Beatty, P. G., & Hamill, L. A. (1985). Geriatrix: A role-playing game. The Gerontologist, 25(6), 568–572. doi:10.1093/geront/25.6.568
   PubMed Web of Science ®Google Scholar
• Hudson, D. (2014, March 27). Day 4: The president travels to Italy, meets with Pope Francis. Retrieved June 9, 2016, from https://www.whitehouse.gov/blog/2014/03/27/day-4-president-travels-italy-meets-pope
   Google Scholar
• Human Library. (2016). Challenge your stereotypes - The origin of the human library. Retrieved September 30, 2016, from http://humanlibrary.org/about-the-human-library/
   Google Scholar
• Kidd, D. C., & Castano, E. (2013). Reading literary fiction improves theory of mind. Science, 342(6156), 377–380. doi:10.1126/science.1239918
   PubMed Web of Science ®Google Scholar
• King, C. S., & Zanetti, L. A. (2005). Transformational public service : Portraits of theory in practice. Armonk, NY: M.E. Sharpe, c2005.
   Google Scholar
• Konrath, S. H., O’Brien, E. H., & Hsing, C. (2011). Changes in dispositional empathy in American college students over time: A meta-analysis. Personality and Social Psychology Review, 15(2), 180–198. doi:10.1177/1088868310377395
   PubMed Web of Science ®Google Scholar
• Krznaric, R. (2014). Empathy Library. Retrieved September 30, 2016, from http://empathylibrary.com/library
   Google Scholar
• Lipsky, M. (2010). Street-level bureaucracy: Dilemmas of the individual in public service, 30th anniversary expanded edition (30 Anv Exp edition). New York, NY: Russell Sage Foundation.
   Google Scholar
• Mar, R. A., & Oatley, K. (2008). The function of fiction is the abstraction and simulation of social experience. Perspectives on Psychological Science, 3(3), 173–192. doi:10.1111/j.1745-6924.2008.00073.x
   Web of Science ®Google Scholar
• Menks, F. (1983). The use of a board game to simulate the experiences of old age. Gerontologist, 23(6), 565. doi:10.1093/geront/23.6.565
   PubMed Web of Science ®Google Scholar
• Molina, A. D., & McKeown, C. L. (2012). The heart of the profession: Understanding public service values. Journal of Public Affairs Education, 18(2), 375–396.
   Google Scholar
• NASPAA. (2016). NASPAA Data Reports: 2014-2015 Annual Data Report. Retrieved September 30, 2016, from http://www.naspaa.org/DataCenter/NASPAADisaggregatereports.asp
   Google Scholar
• Paarlberg, L. E., & Lavigna, B. (2010). Transformational leadership and public service motivation: Driving individual and organizational performance. Public Administration Review, 70(5), 710–718. doi:10.1111/puar.2010.70.issue-5
   Web of Science ®Google Scholar
• Ritz, A., Brewer, G. A., & Neumann, O. (2016). Public service motivation: A Systematic literature review and outlook. Public Administration Review, 76(3), 414–426. doi:10.1111/puar.12505
   Web of Science ®Google Scholar
• Solomon, J. (2014). People, not data. Retrieved September 30, 2016, from https://civicquarterly.com/article/people-not-data
   Google Scholar
• Spiro, H. M. (1996). What is empathy and can it be taught?. In H. M. Spiro, M. G. M. Curen, E. Peschel, & D. St. James (Eds.), Empathy and the practice of medicine: Beyond pills and the scalpel (pp. 7–14). New Haven, CT: Yale University Press.
   Google Scholar
• Start Empathy. (n.d.). Retrieved March 27, 2017, from https://startempathy.org/
   Google Scholar
• Steinberg, J. (2014). An epistemic case for empathy. Pacific Philosophical Quarterly, 95(1), 47–71.
   Google Scholar
• Stivers, C. (2008). Governance in dark times: Practical philosophy for public service. Washington, DC: Georgetown University Press.
   Google Scholar
• Thomas, J. C. (2012). Citizen, customer, partner: Engaging the public in public management (2 ed.). Armonk, NY: Routledge.
   Google Scholar
• Trout, J. D. (2010). Why empathy matters: The science and psychology of better judgment (Reprint edition). New York, NY: Penguin Books.
   Google Scholar
• Waal, F. D. (2010). The age of empathy: Nature’s lessons for a kinder society. Toronto, Canada: Three Rivers Press.
   Google Scholar
• Ward, J., Schaal, M., Sullivan, J., Bowen, M. E., Erdmann, J. B., & Hojat, M. (2009). Reliability and validity of the Jefferson scale of empathy in undergraduate nursing students. Journal of Nursing Measurement, 17(1), 73–88. doi:10.1891/1061-3749.17.1.73
   PubMedGoogle Scholar
• Waytz, A., & Epley, N. (2012). Social connection enables dehumanization. Journal of Experimental Social Psychology, 48, 70–76. doi:10.1016/j.jesp.2011.07.012
   Web of Science ®Google Scholar
• Wiseman, T. (1996). A concept analysis of empathy. Journal of Advanced Nursing, 23(6), 1162–1167. doi:10.1046/j.1365-2648.1996.12213.x
   PubMed Web of Science ®Google Scholar
• Yanow, D. (1996). How does a policy mean? : Interpreting policy and organizational actions. Washington, DC: Georgetown University Press, 1996.
   Google Scholar
• Zanetti, L. A., & King, C. S. (2011). Transformational public service: Possibilities for changing the discipline? Presented at the Public Administration Theory Network, Norfolk, MA.
   Google Scholar