7,912
Views
15
CrossRef citations to date
0
Altmetric
Articles

Building Brand Authenticity on Social Media: The Impact of Instagram Ad Model Genuineness and Trustworthiness on Perceived Brand Authenticity and Consumer Responses

, , , &

References

  • Aaker, David A., and Phillip K. Brown (1972), “Evaluating Vehicle Source Effects,” Journal of Advertising Research, 12 (4), 11–16.
  • Abidin, Crystal (2015), “Communicative Intimacies: Influencers and Perceived Interconnectedness,” Ada: A Journal of Gender, New Media, and Technology, 8, 1–18.
  • Akbar, Mohammad Muzahid, and Walter Wymer (2017), “Refining the Conceptualization of Brand Authenticity,” Journal of Brand Management, 24 (1), 14–32.
  • Allan, David (2008), “A Content Analysis of Music Placement in Prime-Time Television Advertising,” Journal of Advertising Research, 48 (3), 404–17.
  • Amato-McCoy, Deena M. (2017), “The Top Fast-Fashion Brands That Are Killing It on Social Media Are …,” Chain Store Age [Blog Post], September 21, https://chainstoreage.com/technology/top-fast-fashion-brands-are-killing-it-social-media-are.
  • Appel, Gil, Lauren Grewal, Rhonda Hadi, and Andrew T. Stephen (2020), “The Future of Social Media in Marketing,” Journal of the Academy of Marketing Science, 48 (1), 79–95.
  • Beverland, Michael B. (2005), “Crafting Brand Authenticity: The Case of Luxury Wines,” Journal of Management Studies, 42 (5), 1003–29.
  • Beverland, Michael B., and Francis J. Farrelly (2010), “The Quest for Authenticity in Consumption: Consumers’ Purposive Choice of Authentic Cues to Shape Experienced Outcomes,” Journal of Consumer Research, 36 (5), 838–50.
  • Blackshaw, Pete (2008), “The Six Drivers of Brand Credibility,” Marketing Management, 17 (3), 51–54.
  • Brown, Stephen, Robert V. Kozinets, and John F. Sherry Jr. (2003), “Teaching Old Brands New Tricks: Retro Branding and the Revival of Brand Meaning,” Journal of Marketing, 67 (3), 19–33.
  • Bruhn, Manfred, Verena Schoenmüller, Daniela Schäfer, and Daniel Heinrich (2012), “Brand Authenticity: Towards a Deeper Understanding of Its Conceptualization and Measurement,” in Advances in Consumer Research, Zeynep Gürhan-Canli, Cele Otnes, and Rui (Juliet) Zhu, eds., vol. 40, Duluth, MN: Association for Consumer Research, 567–76.
  • Buhrmester, Michael D., Sanaz Talaifar, and Samuel D. Gosling, “An Evaluation of Amazon’s Mechanical Turk, Its Rapid Rise, and Its Effective Use,” Perspectives on Psychological Science, 13 (2), 149–54.
  • Cappannelli, George, and Sedena C. Cappannelli (2004), Authenticity: Simple Strategies for Greater Meaning and Purpose at Work and at Home, Cincinnati, OH: Emmis Books.
  • Chae, Jiyoung (2017), “Virtual Makeover: Selfie-Taking and Social Media Use Increase Selfie Editing Frequency through Social Comparison,” Computers in Human Behavior, 66, 370–76.
  • Charmley, Ryan, Tony Garry, and Paul W. Ballantine (2013), “The Inauthentic Other: Social Comparison Theory and Brand Avoidance within Consumer Sub-Cultures,” Journal of Brand Management, 20 (6), 458–72.
  • Choi, Hyeonyoung, Eunju Ko, Eun Young Kim, and Pekka Mattila (2015), “The Role of Fashion Brand Authenticity in Product Management: A Holistic Marketing Approach,” Journal of Product Innovation Management, 32 (2), 233–42.
  • Choi, Sejung Marina, and Nora J. Rifon (2007), “Who Is the Celebrity in Advertising? Understanding Dimensions of Celebrity Images,” Journal of Popular Culture, 40 (2), 304–24.
  • Chua, Trudy Hui Hui, and Leanne Chang (2016), “Follow Me and Like My Beautiful Selfies: Singapore Teenage Girls’ Engagement in Self-Presentation and Peer Comparison on Social Media,” Computers in Human Behavior, 55 (Part A), 190–97.
  • Clarifai (2020), “Custom Model Building,” https://www.clarifai.com/custom-model-building.
  • Colliander, Jonas, Micael Dahlén, and Erik Modig (2015), “Twitter for Two: Investigating the Effects of Dialogue with Customers in Social Media,” International Journal of Advertising, 34 (2), 181–94.
  • Colliander, Jonas, and Ben Marder (2018), “‘Snap Happy’ Brands: Increasing Publicity Effectiveness through a Snapshot Aesthetic When Marketing a Brand on Instagram,” Computers in Human Behavior, 78, 34–43.
  • Cook, Karla (2018), “15 Fashion Brands You Should Follow on Instagram for Marketing Inspiration,” HubSpot [Blog Post], July 31, https://blog.hubspot.com/marketing/fashion-brands-on-instagram.
  • Cornelis, Erlinde, and Paula C. Peter (2017), “The Real Campaign: The Role of Authenticity in the Effectiveness of Advertising Disclaimers in Digitally Enhanced Images,” Journal of Business Research, 77, 102–12.
  • De Gelder, Beatrice (2006), “Towards the Neurobiology of Emotional Body Language,” Nature Reviews Neuroscience, 7 (3), 242–49.
  • de Vries, Lisette, Sonja Gensler, and Peter S.H. Leeflang (2012), “Popularity of Brand Posts on Brand Fan Pages: An Investigation of the Effects of Social Media Marketing,” Journal of Interactive Marketing, 26 (2), 83–91.
  • Djafarova, Elmira, and Oxana Trofimenko (2019), “‘Instafamous’: Credibility and Self-Presentation of Micro-Celebrities on Social Media,” Information, Communication, and Society, 22 (10), 1432–46.
  • Duffy, Brooke Erin (2017), (Not) Getting Paid to Do What You Love, New Haven, CT: Yale University Press.
  • Dwivedi, Abhishek, and Robert McDonald (2018), “Building Brand Authenticity in Fast-Moving Consumer Goods via Consumer Perceptions of Brand Marketing Communications,” European Journal of Marketing, 52 (7/8), 1387–411.
  • Eagly, Alice H., and Shelly Chaiken (1993), The Psychology of Attitudes, New York: Harcourt Brace Jovanovich.
  • Engel, Claudia, Peter Mangiafico, Justine Issavi, and Dominik Lukas (2019), “Computer Vision and Image Recognition in Archaeology,” in Proceedings of the Conference on Artificial Intelligence for Data Discovery and Reuse, New York, NY: Association for Computing Machinery, art. 5.
  • Erdogan, B. Zafer (1999), “Celebrity Endorsement: A Literature Review,” Journal of Marketing Management, 15 (4), 291–314.
  • Esteban-Santos, Laura, Irene Garcia Medina, Lindsey Carey, and Elena Bellido-Pérez (2018), “Fashion Bloggers: Communication Tools for the Fashion Industry,” Journal of Fashion Marketing and Management: An International Journal, 22 (3), 420–37.
  • Ewing, Douglas R., Chris T. Allen, and Randall L. Ewing (2012), “Authenticity As Meaning Validation: An Empirical Investigation of Iconic and Indexical Cues in a Context of ‘Green’ Products,” Journal of Consumer Behavior, 11 (5), 381–90.
  • Forrester Research (2019), “The Forrester New Wave: Computer Vision Platforms, Q4 2019,” https://www.forrester.com/report/The+Forrester+New+Wave+Computer+Vision+Platforms+Q4+2019/-/E-RES144576.
  • Frank, Mark G., Paul Ekman, and Wallace V. Friesen (1993), “Behavioral Markers and Recognizability of the Smile of Enjoyment,” Journal of Personality and Social Psychology, 64 (1), 83–93.
  • Fritz, Kristine, Verena Schoenmüller, and Manfred Bruhn (2017), “Authenticity in Branding: Exploring Antecedents and Consequences of Brand Authenticity,” European Journal of Marketing, 51 (2), 324–48.
  • Grandey, Alicia A., Glenda M. Fisk, Anne S. Mattila, Karen J. Jansen, and Lori A. Sideman (2005), “Is ‘Service with a Smile’ Enough? Authenticity of Positive Displays during Service Encounters,” Organizational Behavior and Human Decision Processes, 96 (1), 38–55.
  • Hartmann, Jan, Alistair Sutcliffe, and Antonella De Angeli (2007), “Investigating Attractiveness in Web User Interfaces,” in Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, New York, NY: Association for Computing Machinery, 387–96.
  • Hayes, Andrew F. (2017), Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach, New York: Guilford Press.
  • Holbrook, Morris B., and Rajeev Batra (1987), “Assessing the Role of Emotions As Mediators of Consumer Responses to Advertising,” Journal of Consumer Research, 14 (3), 404–20.
  • Holbrook, Morris B., and Donald R. Lehmann (1980), “Form versus Content in Predicting Starch Scores,” Journal of Advertising Research, 20 (4), 53–62.
  • Hovland, Carl Iver, Irving Janis, and Harold H. Kelley (1953), Communication and Persuasion: Psychological Studies of Opinion Change, New Haven, CT: Greenwood.
  • Ilicic, Jasmina, Stacey M. Baxter, and Alicia Kulczynski (2018), “Spot the Difference: Examining Facial Characteristics That Enhance Spokesperson Effectiveness,” European Journal of Marketing, 52 (1/2), 348–66.
  • Ilicic, Jasmina, and Stacey M. Brennan (2020), “Looking at You: Celebrity Direct Eye Gaze Influences Social Media Post Effectiveness,” European Journal of Marketing, 54 (12), 3051–76.
  • Ilicic, Jasmina, Alicia Kulczynski, and Stacey M. Baxter (2018), “How a Smile Can Make a Difference: Enhancing the Persuasive Appeal of Celebrity Endorsers: Boosting Consumer Perceptions of Celebrity Genuineness through the Use of a ‘Duchenne Smile’ in Advertising,” Journal of Advertising Research, 58 (1), 51–64.
  • Kamins, Michael A. (1989), “Celebrity and Noncelebrity Advertising in a Two-Sided Context,” Journal of Advertising Research, 29 (3), 34–42.
  • Kapferer, Jean-Noël (2004), Strategic Brand Management: Creating and Sustaining Brand Equity Long Term, London: Kogan Page.
  • Keller, Kevin L. (1998), Strategic Brand Management: Building, Measuring, and Managing Brand Equity, Upper Saddle River, NJ: Prentice Hall.
  • Kowalczyk, Christine M., and Kathrynn R. Pounders (2016), “Transforming Celebrities through Social Media: The Role of Authenticity and Emotional Attachment,” Journal of Product and Brand Management, 25 (4), 345–65.
  • Kulczynski, Alicia, Jasmina Ilicic, and Stacey M. Baxter (2016), “When Your Source Is Smiling, Consumers May Automatically Smile with You: Investigating the Source Expressive Display Hypothesis,” Psychology and Marketing, 33 (1), 5–19.
  • Labrecque, Lauren I., and George R. Milne (2012), “Exciting Red and Competent Blue: The Importance of Color in Marketing,” Journal of the Academy of Marketing Science, 40 (5), 711–27.
  • LaFrance, Marianne, Marvin A. Hecht, and Elizabeth Levy Paluck (2003), “The Contingent Smile: A Meta-Analysis of Sex Differences in Smiling,” Psychological Bulletin, 129 (2), 305–34.
  • Langmeyer, Lynn, and Mary Walker (1991), “A First Step to Identify the Meaning in Celebrity Endorsers,” in Advances in Consumer Research, Rebecca H. Holman and Michael R. Solomon, eds., vol. 18, Provo, UT: Association for Consumer Research, 364–71.
  • Lee, Jung Eun, Songyee Hur, and Brandi Watkins (2018), “Visual Communication of Luxury Fashion Brands on Social Media: Effects of Visual Complexity and Brand Familiarity,” Journal of Brand Management, 25 (5), 449–62.
  • Liu, Guang-Hai, Jing-Yu Yang, and ZuoYong Li (2015), “Content-Based Image Retrieval Using Computational Visual Attention Model,” Pattern Recognition, 48 (8), 2554–66.
  • Loewen, Bryan (2018), “4 Ways Brands Can Be More Authentic on Social Media,” Hootsuite Social Media Management [Blog Post], October 10, https://blog.hootsuite.com/authentic-social-media/.
  • Lou, C., and Shupei Yuan (2019), “Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media,” Journal of Interactive Advertising, 19 (1), 58–73.
  • Lowry, Paul Benjamin, David W. Wilson, and William L. Haig (2014), “A Picture Is Worth a Thousand Words: Source Credibility Theory Applied to Logo and Website Design for Heightened Credibility and Consumer Trust,” International Journal of Human-Computer Interaction, 30 (1), 63–93.
  • Lu, Allan Cheng Chieh, Dogan Gursoy, and Carol Yirong Lu (2015), “Authenticity Perceptions, Brand Equity, and Brand Choice Intention: The Case of Ethnic Restaurants,” International Journal of Hospitality Management, 50, 36–45.
  • Marwick, Alice E. (2013), Status Update: Celebrity, Publicity, and Branding in the Social Media Age, London: Yale University Press.
  • Marwick, Alice E. (2015), “Instafame: Luxury Selfies in the Attention Economy,” Public Culture, 27 (1), 137–60.
  • McCracken, Grant (1989), “Who Is the Celebrity Endorser? Cultural Foundations of the Endorsement Process,” Journal of Consumer Research, 16 (3), 310–21.
  • McCroskey, James C., and Thomas J. Young (1981), “Ethos and Credibility: The Construct and Its Measurement after Three Decades,” Communication Studies, 32 (1), 24–34.
  • Miller, Vincent (2008), “New Media, Networking, and Phatic Culture,” Convergence: The International Journal of Research into New Media Technologies, 14 (4), 387–400.
  • Mojca (2015), “Instagram Marketing: Professional or Amateur Photos?,” Super Spicy Media [Blog Post], http://superspicymedia.com/blog/instagram-marketingprofessional-or-amateur-photos/.
  • Morhart, Felicitas, Lucia Malär, Amélie Guèvremont, Florent Girardin, and Bianca Grohmann (2015), “Brand Authenticity: An Integrative Framework and Measurement Scale,” Journal of Consumer Psychology, 25 (2), 200–18.
  • Nanne, Annemarie J., Marjolijn L. Antheunis, Chris G. van der Lee, Eric O. Postma, Sander Wubben, and Guda van Noort (2020), “The Use of Computer Vision to Analyze Brand-Related User Generated Image Content,” Journal of Interactive Marketing, 50, 156–67.
  • Napoli, Julie, Sonia J. Dickinson, Michael B. Beverland, and Francis Farrelly (2014), “Measuring Consumer-Based Brand Authenticity,” Journal of Business Research, 67 (6), 1090–98.
  • Oh, Hyunjoo, Paulo Henrique Muller Prado, Jose Carlos Korelo, and Francielle Frizzo (2019), “The Effect of Brand Authenticity on Consumer–Brand Relationships,” Journal of Product and Brand Management, 28 (2), 231–41.
  • Ohanian, Roobina (1990), “Construction and Validation of a Scale to Measure Celebrity Endorsers’ Perceived Expertise, Trustworthiness, and Attractiveness,” Journal of Advertising, 19 (3), 39–52.
  • Peetz, Ted B., Janet B. Parks, and Nancy E. Spencer (2004), “Sport Heroes As Sport Product Endorsers: The Role of Gender in the Transfer of Meaning Process for Selected Undergraduate Students,” Sport Marketing Quarterly, 13 (3), 141–50.
  • Peng, Yilang, and John B. Jemmott III (2018), “Feast for the Eyes: Effects of Food Perceptions and Computer Vision Features on Food Photo Popularity,” International Journal of Communication, 12, 313–36.
  • Pine, B. Joseph, and James H. Gilmore (1999), The Experience Economy: Work Is Theatre and Every Business a Stage, Boston, MA: Harvard Business School Press.
  • Pöyry, Essi, Matilde Pelkonen, Emma Naumanen, and Salla-Maaria Laaksonen (2019), “A Call for Authenticity: Audience Responses to Social Media Influencer Endorsements in Strategic Communication,” International Journal of Strategic Communication, 13 (4), 336–51.
  • Priester, Joseph R., and Richard E. Petty (2003), “The Influence of Spokesperson Trustworthiness on Message Elaboration, Attitude Strength, and Advertising Effectiveness,” Journal of Consumer Psychology, 13 (4), 408–21.
  • Roy, Subhadip (2018), “Meaning Transfer in Celebrity Endorsements: An Explanation Using Metaphors,” Journal of Marketing Communications, 24 (8), 843–62.
  • Schallehn, Mike, Christoph Burmann, and Nicola Riley (2014), “Brand Authenticity: Model Development and Empirical Testing,” Journal of Product and Brand Management, 23 (2), 192–99.
  • Schenkman, Bo N., and Fredrik U. Jönsson (2000), “Aesthetics and Preferences of Web Pages,” Behaviour and Information Technology, 19 (5), 367–77.
  • Schlinger, Mary J. (1979), “A Profile of Responses to Commercials,” Journal of Advertising Research, 19 (2), 37–46.
  • Schnackenberg, Andrew K., and Edward C. Tomlinson (2016), “Organizational Transparency: A New Perspective on Managing Trust in Organization-Stakeholder Relationships,” Journal of Management, 42 (7), 1784–810.
  • Schouten, Alexander P., Loes Janssen, and Maegan Verspaget (2020), “Celebrity vs. Influencer Endorsements in Advertising: The Role of Identification, Credibility, and Product–Endorser Fit,” International Journal of Advertising, 39 (2), 258–81.
  • Sengupta, Jaideep, and Gita Venkataramani Johar (2002), “Effects of Inconsistent Attribute Information on the Predictive Value of Product Attitudes: Toward a Resolution of Opposing Perspectives,” Journal of Consumer Research, 29(1), 39–56.
  • Sheldon, Pavica, and Katherine Bryant (2016), “Instagram: Motives for Its Use and Relationship to Narcissism and Contextual Age,” Computers in Human Behavior, 58, 89–97.
  • Shoenberger, Heather, Eunjin Anna Kim, and Erika K. Johnson (2020), “#BeingReal about Instagram Ad Models: The Effects of Perceived Authenticity: How Image Modification of Female Body Size Alters Advertising Attitude and Buying Intention,” Journal of Advertising Research, 60 (2), 197–207.
  • Soussignan, Robert (2002), “Duchenne Smile, Emotional Experience, and Autonomic Reactivity: A Test of the Facial Feedback Hypothesis,” Emotion, 2 (1), 52–74.
  • Spiggle, Susan, Hang T. Nguyen, and Mary Caravella (2012), “More Than Fit: Brand Extension Authenticity,” Journal of Marketing Research, 49 (6), 967–83.
  • Surakka, Veikko, and Jari K. Hietanen (1998), “Facial and Emotional Reactions to Duchenne and Non-Duchenne Smiles,” International Journal of Psychophysiology, 29 (1), 23–33.
  • Trivedi, Rohit H., and Thorsten Teichert (2019), “The Effect of Ad Smiles on Consumer Attitudes and Intentions: Influence of Model Gender and Consumer Gender,” Journal of Business Research, 99, 197–205.
  • Visentin, Marco, Gabriele Pizzi, and Marco Pichierri (2019), “Fake News, Real Problems for Brands: The Impact of Content Truthfulness and Source Credibility on Consumers’ Behavioral Intentions toward the Advertised Brands,” Journal of Interactive Marketing, 45, 99–112.
  • Wells, William D., and Douglas J. Tigert (1971), “Activities, Interests, and Opinions,” Journal of Advertising Research, 11 (4), 27–35.
  • Wiedmann, Klaus-Peter, and Walter von Mettenheim (2020), “Attractiveness, Trustworthiness, and Expertise: Social Influencers’ Winning Formula?,” Journal of Product and Brand Management, published electronically, July 20,
  • Young, Charles, Brian Gillespie, and Christian Otto (2019), “The Impact of Rational, Emotional, and Physiological Advertising Images on Purchase Intention: How TV Ads Influence Brand Memory,” Journal of Advertising Research, 59 (3), 329–41.
  • Zhao, Dejin, and Mary Beth Rosson (2009), “How and Why People Twitter: The Role That Micro-Blogging Plays in Informal Communication at Work,” in Proceedings of the ACM 2009 International Conference on Supporting Group Work, New York, NY: Association for Computing Machinery, 243–52.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.