265
Views
2
CrossRef citations to date
0
Altmetric
Article

Cross-cultural promotional competence: a comparison of student and DMO marketing text

Pages 171-190 | Received 27 Apr 2018, Accepted 11 Oct 2018, Published online: 24 Oct 2018

References

  • Alegre, J., & Garau, J. (2010). Tourist satisfaction and dissatisfaction. Annals of Tourism Research, 37(1), 52–73. doi:10.1016/j.annals.2009.07.001
  • Armstrong, R.W., Mok, C., Go, F.M., & Chan, A. (1997). The importance of cross-cultural expectations in the measurement of service quality perceptions in the hotel industry. International Journal of Hospitality Management, 16(2), 181–190. doi:10.1016/S0278-4319(97)00004-2
  • Baloglu, S., & McCleary, K.W. (1999). A model of destination image formation. Annals of Tourism Research, 26(4), 868–897. doi:10.1016/S0160-7383(99)00030-4
  • Barron, P., & Arcodia, C. (2002). Linking learning style preferences and ethnicity: International students studying hospitality and tourism management in Australia. Journal of Hospitality, Leisure, Sport and Tourism Education, 1(2), 15–27. doi:10.3794/johlste.12.25
  • Beerli, A., & Martin, J.D. (2004). Factors influencing destination image. Annals of Tourism Research, 31(3), 657–681. doi:10.1016/j.annals.2004.01.010
  • Choi, S., Lehto, X.Y., & Morrison, A.M. (2007). Destination image representation on the web: Content analysis of Macau travel related websites. Tourism Management, 28(1), 118–129. doi:10.1016/j.tourman.2006.03.002
  • Correia, A., Kozak, M., & Ferradeira, J. (2011). Impact of culture on tourist decision‐making styles. International Journal of Tourism Research, 13(5), 433–446. doi:10.1002/jtr.817
  • Crotts, J., & Pizam, A. (2003). The effect of national culture on consumers’ evaluation of travel services. Tourism Culture & Communication, 4(1), 17–28. doi:10.3727/109830403108750786
  • Crotts, J.C., & Erdmann, R. (2000). Does national culture influence consumers’ evaluation of travel services? A test of Hofstede’s model of cross-cultural differences. Managing Service Quality: An International Journal, 10(6), 410–419. doi:10.1108/09604520010351167
  • Dredge, D., Benckendorff, P., Day, M., Gross, M.J., Walo, M., Weeks, P., & Whitelaw, P. (2012). The philosophic practitioner and the curriculum space. Annals of Tourism Research, 39(4), 2154–2176. doi:10.1016/j.annals.2012.07.017
  • Echtner, C.M., & Ritchie, J.B. (1991). The meaning and measurement of destination image. Journal of Tourism Studies, 2(2), 2–12.
  • Friedman, G. (2018). From authentic language study to authentic language output: Assessing the real world potential of ESP tourism student writing. Asian English for Specific Purposes Journal, 14(1), 58–81.
  • Gallarza, M.G., Saura, I.G., & Garcı́a, H.C. (2002). Destination image: Towards a conceptual framework. Annals of Tourism Research, 29(1), 56–78. doi:10.1016/S0160-7383(01)00031-7
  • Gartner, W. (1993). Image Formation Process. In: M. Uysal & D. Fesenmaier (Eds.), Communication and channel systems in tourism marketing (pp. 191–215). New York: Haworth Press.
  • Govers, R., & Go, F.M. (2004). Projected destination image online: Website content analysis of pictures and text. Information Technology & Tourism, 7(2), 73–89. doi:10.3727/1098305054517327
  • Govers, R., Go, F.M., & Kumar, K. (2007). Promoting tourism destination image. Journal of Travel Research, 46(1), 15–23. doi:10.1177/0047287507302374
  • Grobelna, A. (2015). Intercultural challenges facing the hospitality industry: Implications for education and hospitality management. Journal of Intercultural Management, 7(3), 101–117. doi:10.1515/joim-2015-0023
  • Gunn, C. (1972). Vacationscape. Bureau of business research. Austin: University of Texas.
  • Hajli, M.N., & Lin, X. (2014). Developing tourism education through social media. Tourism Planning & Development, 11(4), 405–414. doi:10.1080/21568316.2014.883426
  • Hofstede, G. (1980). Culture’s consequences: International differences in work-related values. Beverly Hills: Sage Publications.
  • Hofstede, G. (2001). Culture’s consequences: Comparing values, behaviors, institutions and organizations across nations (2nd ed.). Thousand Oaks: Sage Publications.
  • Jeong, C., Holland, S., Jun, S.H., & Gibson, H. (2012). Enhancing destination image through travel website information. International Journal of Tourism Research, 14(1), 16–27. doi:10.1002/jtr.v14.1
  • JTB (Tourism Research and Consulting Company). (2018). Tourism statistics. Retrieved from https://www.tourism.jp/en/tourism-database/stats/
  • Kerstetter, D., & Cho, M.-H. (2004). Prior knowledge, credibility and information search. Annals of Tourism Research, 31(4), 961–985. doi:10.1016/j.annals.2004.04.002
  • Kim, C., & Lee, S. (2000). Understanding the cultural differences in tourist motivation between Anglo-American and Japanese tourists. Journal of Travel & Tourism Marketing, 9(1–2), 153–170. doi:10.1300/J073v09n01_09
  • Kim, S.S., & Morrsion, A.M. (2005). Change of images of South Korea among foreign tourists after the 2002 FIFA World Cup. Tourism Management, 26(2), 233–247. doi:10.1016/j.tourman.2003.11.003
  • Költringer, C., & Dickinger, A. (2015). Analyzing destination branding and image from online sources: A web content mining approach. Journal of Business Research, 68(9), 1836–1843. doi:10.1016/j.jbusres.2015.01.011
  • Lago, A.M.F. (2016). Tourism websites in English as a source for the autonomous learning of specialized terminology: A CALL application. Ibérica: Revista de la Asociación Europea de Lenguas para Fines Específicos (AELFE), 31, 109–126.
  • Lashley, C., & Barron, P. (2006). The learning style preferences of hospitality and tourism students: Observations from an international and cross-cultural study. International Journal of Hospitality Management, 25(4), 552–569. doi:10.1016/j.ijhm.2005.03.006
  • Liburd, J.J. (2015). Transforming tourism education through web 2.0 collaboration. In D. Dredge, D. Airey, & M. J. Gross (Eds.), The Routledge Handbook of Tourism and Hospitality Education, 292–304.
  • Liburd, J.J., & Christensen, I.M.F. (2013). Using web 2.0 in higher tourism education. Journal of Hospitality, Leisure, Sport & Tourism Education, 12(1), 99–108. doi:10.1016/j.jhlste.2012.09.002
  • Litvin, S.W., Crotts, J.C., & Hefner, F.L. (2004). Cross‐cultural tourist behaviour: A replication and extension involving Hofstede’s uncertainty avoidance dimension. International Journal of Tourism Research, 6(1), 29–37. doi:10.1002/(ISSN)1522-1970
  • Loureiro, S.M.C., & González, F.J.M. (2008). The importance of quality, satisfaction, trust, and image in relation to rural tourist loyalty. Journal of Travel & Tourism Marketing, 25(2), 117–136. doi:10.1080/10548400802402321
  • Luka, I. (2012). Facilitating the development of tourism students’ intercultural language competence in an ESP course. ESP Across Cultures, 9, 135–148.
  • Luka, I., Vaidesvarans, S., & Vinklere, D. (2013). Educatingtourism students for work in a multicultural environment. Journal of Teaching in Travel & Tourism, 13(1), 1–29. doi:10.1080/15313220.2012.729448
  • Marco, M.J.L., & Pueyo, M.I.G. (2006). Using the internet to promote autonomous learning in ESP. In E. A. Macia, A. S. Cervera, & C. R. Ramos (Eds.), Information technology in languages for specific purposes (pp. 177–190).
  • Mills, J.E., & Douglas, A. (2004). Ten information technology trends driving the course of hospitality and tourism higher education. Journal of Hospitality & Tourism Education, 16(4), 21–33. doi:10.1080/10963758.2004.10696805
  • Mok, C., & Noriega, P. (1999). Toward a cross-cultural diversity perspective in hospitality curriculum development. Journal of Hospitality & Tourism Education, 11(1), 30–34. doi:10.1080/10963758.1999.10685219
  • Molinillo, S., Liébana-Cabanillas, F., Anaya-Sánchez, R., & Buhalis, D. (2018). DMO online platforms: Image and intention to visit. Tourism Management, 65, 116–130. doi:10.1016/j.tourman.2017.09.021
  • Pike, S. (2002). Destination image analysis—A review of 142 papers from 1973 to 2000. Tourism Management, 23(5), 541–549. doi:10.1016/S0261-5177(02)00005-5
  • Reisinger, Y., & Crotts, J.C. (2010). Applying Hofstede’s national culture measures in tourism research: Illuminating issues of divergence and convergence. Journal of Travel Research, 49(2), 153–164. doi:10.1177/0047287509336473
  • Reisinger, Y., & Turner, L. (2003). Cross-cultural behaviour in tourism: Concepts and analysis. Oxford: Butterworth Heinemann.
  • Reisinger, Y., & Turner, L.W. (2002). Cultural differences between Asian tourist markets and Australian hosts, part 1. Journal of Travel Research, 40(3), 295–315. doi:10.1177/0047287502040003008
  • Sheldon, P., Fesenmaier, D., Woeber, K., Cooper, C., & Antonioli, M. (2008). Tourism education futures, 2010–2030: Building the capacity to lead. Journal of Teaching in Travel & Tourism, 7(3), 61–68. doi:10.1080/15313220801909445
  • Sigala, M. (2002). The evolution of internet pedagogy: Benefits for tourism and hospitality education. Journal of Hospitality, Leisure, Sport and Tourism Education, 1(2), 29–45. doi:10.3794/johlste.12.4
  • Sigala, M., & Christou, E. (2002). Use of internet for enhancing tourism and hospitality education: Lessons from Europe. In Information and Communication Technologies in Tourism 2002: Proceedings of the International Conference in Innsbruck, Austria, 2002 (229–238). Springer: Verlag Wien.
  • So, S.I.A., & Morrison, A.M. (2003). Destination marketing organizations’ website users and nonusers: A comparison of actual visits and revisit intentions. Information Technology & Tourism, 6(2), 129–139. doi:10.3727/109830503773048237
  • Son, A., & Pearce, P. (2005). Multi-faceted image assessment: International students’ views of Australia as a tourist destination. Journal of Travel & Tourism Marketing, 18(4), 21–35. doi:10.1300/J073v18n04_02
  • Spears, D., Boger, C., & Gould, R. (1999). Collaborative web-based project on tourism and marketing. Journal of Hospitality & Tourism Education, 10(4), 38–41. doi:10.1080/10963758.1999.10685208
  • Stepchenkova, S., Kim, H., & Kirilenko, A. (2015). Cultural differences in pictorial destination images: Russia through the camera lenses of American and Korean tourists. Journal of Travel Research, 54(6), 758–773. doi:10.1177/0047287514535849
  • Tsang, N.K.F., & Ap, J. (2007). Tourists’ perceptions of relational quality service attributes: A cross-cultural study. Journal of Travel Research, 45(3), 355–363. doi:10.1177/0047287506295911
  • Veasna, S., Wu, W.Y., & Huang, C.H. (2013, June). The impact of destination source credibility on destination satisfaction: The mediating effects of destination attachment and destination image. Tourism Management, 36, 511–526. doi: 10.1016/j.tourman.2012.09.007.
  • You, X., O’Leary, J., Morrison, A., & Hong, G.S. (2000). A cross-cultural comparison of travel push and pull factors: United Kingdom vs. Japan. International Journal of Hospitality & Tourism Administration, 1(2), 1–26. doi:10.1300/J149v01n02_01
  • Yuksel, A., Kilinc, U., & Yuksel, F. (2006). Cross-national analysis of hotel customers’ attitudes toward complaining and their complaining behaviours. Tourism Management, 27(1), 11–24. doi:10.1016/j.tourman.2004.07.007

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.