Customer Interface in Spiritual Tourism via “Synaptic CRM Gap”: An Integrative Technology-Based Conceptual Model for Relationship Marketing

References

• Annual number of people visiting for Olympic Games. (2012). Retrieved , accessed August 2015 from http://www.ons.gov.uk/ons/rel/ott/overseas-travel-and-tourism-monthly-release/december-2012/sty-visits-to-the-uk-for-london-2012.html
   Google Scholar
• Ascoura, I. E. (2013). Impact of pilgrimage (Hajj) on the urban growth of the Mecca. Journal of Educational and Social Research, 3(2), 258.
   Google Scholar
• Barber, R. (1993). Pilgrimages. London, UK: The Boydell Press.
   Google Scholar
• Bello, D. C., & Etzel, M. J. (1985). The role of novelty in the pleasure travel experience. Journal of Travel Research, 24, 20–26.
   Google Scholar
• Benjamin, P., & Looby, J. (1998). Defining the nature of spirituality in the context of Maslow's and Roger's theories. Counselling and Values, 42(2), 92–100.
   Google Scholar
• Berry, L. L., & Parsuraman, A. (1991). Marketing services: Competing through quality. New York, NY: Free Press.
   Google Scholar
• Bitner, M. J. (1995). Building service relationships: It's all about promises. Journal of the Academy of Marketing Science, 23, 246–251.
   Google Scholar
• Boterill, T. D., & Crompton, J. L. (1996). Two case studies exploring the nature of tourist's experience. Journal of Leisure Research, 28(1), 57–82.
   Google Scholar
• Buchanan, R., & Gilles, C. ( 1990). Value managed relationship: The key to customer retention and profitability. European Management Journal, 8(4).
   Google Scholar
• Buhalis, D. (2003). eTourism: Information technology for strategic tourism management. London, UK: Pearson Education.
   Google Scholar
• Burger, F. (1997). TIS@WEB-database supported tourist information on the Web. In A. M. Tjoa (Ed.), Information and communication technologies in tourism (pp. 39–46). New York, NY: Springer-Wien.
   Google Scholar
• Chandler, C. K., Holden, J. M., & Kolander, C. A. (1992). Counseling for spiritual wellness: Theory and practice. Journal of Counseling and Development, 71, 168–175.
   Google Scholar
• Cimino, R., & Lattin, D. (1999). Shopping for faith. UK: John Wiley & Sons.
   Google Scholar
• Clyde, S., & Landfried, T. (2005). Our town: A distributed multi-media system for travel and tourism. In W. Schertler (Ed.), Information and communication technologies in tourism (pp. 17–28). New York, NY: Springer-Wien.
   Google Scholar
• Cohen, E. (1979). Sociology of Tourism. Annals of Tourism Research, 6(1–2), 18–194.
   Google Scholar
• Cohen, E. (1992). Pilgrimage and tourism: Convergence and divergence. In A. Morinis (Ed.), Sacred journeys: The anthropology of pilgrimage (pp. 47–61). Westport, CT: Greenwood.
   Google Scholar
• Cohen, E. (1996). A phenomenology of tourist experiences. In Y. Apostolopoulos, S. Leivadi, & A. Yiannakis (Eds.), The sociology of tourism: Theoretical and empirical investigations (pp. 90–114). London, UK: Routledge.
   Google Scholar
• Cohen, E. (2006). Religious tourism as an educational experience. In D. J. Timothy & D. H. Olson (Eds.), Tourism, religion, and spiritual journeys (pp. 78–93). New York, NY: Routledge.
   Google Scholar
• Crosby, L. A., Evans, K. R., & Cowles, D. (1990). Relationship quality in services selling—An interpersonal influence perspective. Journal of Marketing, 52, 21–34.
   Google Scholar
• Crosby, L. A., & Stephens, N. (1987). Effects of relationship marketing and satisfaction, retention, and prices in life insurance industry. Journal of Marketing Research, 24, 404–411.
   Google Scholar
• Egger, R., & Buhalis, D. (2008). Introduction. In R. Egger & D. Buhalis (Eds.), eTourism case studies: Management and marketing issues (p. 1). Oxford, UK: Butterworth-Heinemann.
   Google Scholar
• Fabricius, M., Carter, R., & Standford, D. (2007). A practical guide to tourism destination management. Madrid, Spain: World Tourism Organization.
   Google Scholar
• Fawcett, J. (1995). Analysis and evaluation of conceptual models of nursing (3rd ed.). Oxford, UK: F. A. Davis Company.
   Google Scholar
• Gladstone, D. L. (2005). From pilgrimage to package tour. New York, NY: Routledge.
   Google Scholar
• Goldberg, M. (2007). The rise of Christian nationalism. The Humanist, 67(5), 29–32.
   Google Scholar
• Gordon, I. ( 1998). Relationship marketing – New strategies, techniques and technologies to win the customers you want and keep them forever. John Wiley & Sons Canada, Ltd.
   Google Scholar
• Gretzel, U., Mitsche, N., Hwang, Y.-H., & Fesenmaier, D. (2004). Tell me who you are and I will tell you where to go: Use of travel personalities in destination recommendation systems. Information Technology and Tourism, 7(1), 3–12.
   Google Scholar
• Gupta, K., & Gulla, A. (2010). Internet deployment in the spiritual tourism industry: The case of Vaishno Devi Shrine. Worldwide Hospitality and Tourism Themes, 2, 507–519.
   Google Scholar
• Hall, C. M. (2006). Travel and journeying on the sea of faith. In D. J. Timothy & D. H. Olsen (Eds.), Tourism, religion, and spiritual journeys (pp. 64–77). New York, NY: Routledge.
   Google Scholar
• Haq, F., & Jackson, J. ( 2006, April). The recognition of marketing of spiritual tourism as a significant new area in leisure travel. In Tourism: The Spiritual Dimension Conference, University of Lincoln, Lincoln, UK. Retrieved from http://library-resources.cqu.edu.au:8888/access/detail.php?pid=cqu:623
   Google Scholar
• Haq, F., Wong, H. Y., & Jackson, J. (2008). Applying Ansoff's growth strategy matrix to consumer segments and typologies in spiritual tourism. Presented at 8th International Business Research Conference, UAE.
   Google Scholar
• Hardy, A. (1979). The spiritual nature of man. Oxford, UK: Clarendon Press.
   Google Scholar
• Henderson, J. C., & Venkatraman, N. (1993). Strategic alignment: Leveraging information technology for transforming organisations. IBM Systems Journal, 32(1), 4–16.
   Google Scholar
• Hill, B. J. (2002). Tourism and religion. The International Journal of Tourism Research, 4(4), 327–328.
   Google Scholar
• Hirschman, E. C., & Holbrook, M. B. (1982). Hedonic consumption: Emerging concepts, methods, and propositions. Journal of Marketing, 46(3), 92–101.
   Google Scholar
• Jayanti, R., & Ghosh, A. ( 1996). Service value determination: An integrative perspective. Journal of Hospitality and Leisure Marketing, 3(4), 5–25.
   Google Scholar
• Kale, S. (2004). Spirituality, religion, and globalization. Journal of Macromarketing, 24(2), 92.
   Google Scholar
• Khalil, O. M., & Harcar, T. D. (1999). Relationship marketing and data quality management. SAM Advanced Management Journal, 64(2), 26–33.
   Google Scholar
• Kuhlmeier, D., & Knight, G. (2005). Antecedents to Internet-based purchasing: A multinational study. International Marketing Review, 22(4), 460–473.
   Google Scholar
• Lee, T.-H., & Crompton, J. L. (1992). Measuring novelty-seeking in tourism. Annals of Tourism Research, 19, 732–751.
   Google Scholar
• Little, D. E., & Schmidt, C. (2006). Self, wonder and God! The spiritual dimensions of travel experiences. Tourism, 54(2), 107–116.
   Google Scholar
• Ma, X. Q., Buhalis, D., & Song, H. Y. (2003). ICTs and Internet adoption in China's tourism industry. International Journal of Information Management, 23(6), 451–467.
   Google Scholar
• MacDonald, D. A. (2000). Spirituality: Description, measurement, and relation to the five factor model of personality. Journal of Personality, 68(1), 153–197.
   Google Scholar
• Maney, R., Flink, C., & Lietz, C. (2002). White paper on “Consumer centric marketing: How leading consumer packaged good companies are transforming the way they market.” Retrieved accessed 18th Nov 2016 from http://www.oocities.org/infobetastudio/doc/ConsumerCentric.pdf
   Google Scholar
• McKeen, J. D., & Smith, H. (2003). Making IT happen: Critical issues in IT management. Hoboken, NJ: Wiley.
   Google Scholar
• McKercher, B. ( 2002). Towards a classification of cultural tourists. The International Journal of Tourism Research, 4(1), 29.
   Google Scholar
• Mello, S. (2002). Customer centric product definition. New York, NY: American Marketing Association.
   Google Scholar
• Miner-Williams, D. (2006). Putting a puzzle together: Making spirituality meaningful for nursing using an evolving theoretical framework. Journal of Clinical Nursing Science Quarterly, 15(7), 811–821.
   Google Scholar
• Minghetti, V. (2003). Building customer value in the hospitality industry: Towards the definition of a customer-centric information system. Information Technology and Tourism, 6(2), 141–152.
   Google Scholar
• Mitroff, L., & Denton, E. E. (1999). A spiritual audit of corporate America: A hard look at spirituality, religion, and values at the workplace. San Francisco, CA: Jossey-Bass.
   Google Scholar
• Mohammed, R. A., Fisher R. J., Jaworski, B. J., & Paddison, G. J. (2004). Internet marketing: Building advantage in a networked economy (2nd ed.). New York, NY: McGraw Hill/Irwin.
   Google Scholar
• Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58, 20–38.
   Google Scholar
• Olsen, M. D., & Connolly, D. J. (2000). Experience based travel. Cornell Hotel and Restaurant Administration Quarterly, 6(2), 30–40.
   Google Scholar
• Olszewski Walker, L., & Coalson Avant, K. (1995). Strategies for theory construction in nursing (3rd ed.). Norwalk, CT: Appleton & Lange.
   Google Scholar
• Otto, J. E., & Ritchie, J. R. (1996). The service experience in tourism. Tourism Management, 17(3), 165–174.
   Google Scholar
• Parvatiyar, A., & Sheth, J. N. (2001). Customer relationship management: Emerging practice, process, and discipline. Journal of Economic and Social Research, 3(2), 1–34.
   Google Scholar
• Paulin, M., Ferguson, R. J., & Payaud, M. (2000). Business effectiveness and professional service personnel—Relational or transactional managers? European Journal of Marketing, 34, 453–471.
   Google Scholar
• Pesut, B. (2003). Developing spirituality in nursing curriculum: World views, intrapersonal connectedness, and interpersonal connectedness. Nursing Education Perspectives, 24, 290–294.
   Google Scholar
• Picolli, G., O'Connor, P., Capaciolli, C., & Alvarez, R. (2003). Customer relationship management—A driver for change in the structure of U.S. lodging industry. Cornell Hotel and Restaurant Administration Quarterly, 6(2), 141–152.
   Google Scholar
• Raj, R. & Morepeth, N. D. (2007). Religious tourism and pilgrimage festivals management: An international perspective. Oxford, UK: CABI Publishers.
   Google Scholar
• Report of Ministry of Tourism. (2013). Retrieved from www.cbs.gov.il/statistical/touris2013e.pdf
   Google Scholar
• Ricci, F. (2002). Travel recommender systems. IEEE Intelligent Systems, November/December, 55–57.
   Google Scholar
• Ricci, F., & Delgado, J. (Eds). (2004). Special issues on IT and tourism on travel recommender system, 6(3), 155–227.
   Google Scholar
• Sathpathy, B., & Mahalik, D. (2010). A study on spiritual tourist site selection under multi-criteria. South Asian Journal of Tourism and Heritage, 3, 107–117.
   Google Scholar
• Sergeant, K. (2004 Spiritual capital: Metanexus to launch). The Spiral, 5, 4.
   Google Scholar
• Sharpley, R., & Sundaram, P. (2005). Tourism: A sacred Journey—A case study of Ashram tourism, India. International Journal of Tourism Research, 7(3), 161–171.
   Google Scholar
• Sheth, J.N., & Atul P.J. ( 1994). Relationship marketing in consumer markets: Antecedents and consequences. Journal of the Academy of Marketing Science, 23(4), 255–271.
   Google Scholar
• Sheth, J., & Parvatiyar, A. ( 1995). The evolution of relationship marketing. International Business Review 4(4), 397–418.
   Google Scholar
• Singh, S. (2001). Indian tourism: Policy, performance and pitfalls. In D. Harrison (Ed.), Tourism and the less developed world: Issues and case studies (pp. 137–149). Wallingford, UK: CABI.
   Google Scholar
• Smith, V. (1992). Introduction: The quest in guest. Annals of Tourism Research, 19(1), 1–17.
   Google Scholar
• Sokolowski,, J., & Banks, C. (2010). Modeling and simulation fundaments: Theoretical underpinnings and practical domains. Hoboken, NJ: Wiley.
   Google Scholar
• Srivastava, R. K., Shervani, T. A., & Fahey, L. (1998). Market based assets and shareholder value: A framework for analysis. Journal of Marketing, 62, 2–18.
   Google Scholar
• Swatos, W. H., & Tomasi, L. (2002). From medieval pilgrimage to religious tourism: The social and cultural economics of piety. Westport, CT: Praeger Publishers.
   Google Scholar
• Timothy, D. J., & Boyd, S. W. ( 2006). Heritage tourism in the 21st century: Valued traditions and new perspectives. Journal of Heritage Tourism, 1(1), 1–16.
   Google Scholar
• Timothy, D. J., & Conover, P. J. (2006). Nature, religion, self-spirituality, and new age tourism. In D. J. Timothy & D. H. Olsen (Eds.), Tourism, religion, and spiritual journeys. New York, NY: Routledge.
   Google Scholar
• Timothy, D. J., & Olson, D. H. (2006). Tourism and religious journeys. In D. J. Timothy & D. H. Olsen, (Eds.), Tourism, religion, and spiritual journeys (pp. 1–21). New York, NY: Routledge.
   Google Scholar
• Topik, S. (1999). The bottom line between heaven and hell. World Trade, 12(3), 92.
   Google Scholar
• Turner, V. (1973). The center out there: Pilgrim's goal. History of Religions, 12, 191–230.
   Google Scholar
• Turner, V. (1974). Dramas, fields, and metaphors: Symbolic action in human society. Ithaca, NY: Cornell University Press.
   Google Scholar
• Urry, J. (1990). The tourist gaze: Leisure and travel in contemporary societies. Newbury Park, CA: Sage Publications.
   Google Scholar
• Van Kamm, A. (1986). Formative spirituality: Vol 3. Formation of the heart. New York, NY: Cross Roads Publishing Company.
   Google Scholar
• Vukonic, B. (1996). Tourism and religion (Sanja Matesic, Trans.). Oxford, UK: Elsevier Science Ltd.
   Google Scholar
• Wang, F., Head, M., & Archer, N. (2000). The relationship building model for web retail market place. Internet Research: Electronic Networking Applications and Policy, 10(5), 374–384.
   Google Scholar
• Ward, T., & Dagger, T. S. (2007). The complexity of relationship marketing for service customers. Journal of Services Marketing, 21(4), 281–290.
   Google Scholar
• Werthner, H., & Klein, S. (2000). ICT and changing landscape of global tourism distribution. International Journal of Electronic Commerce and Business Media, 9(4), 256–262.
   Google Scholar
• Wilson, D. T. ( 1995). An integrated model of buyer-seller relationships. Journal of the Academy of Marketing Science, 23(4), 335–345.
   Google Scholar
• Woodruff, R. B., & Gardial, S. F. (1996). Know your customer: New approaches to customer value and satisfaction. Cambridge, MA: Blackwell.
   Google Scholar
• Wright, L., Nancarrow, C., and Michel, S. (2002). The branding of IT: Marketing and research issues. International Journal of Information Technology and Management, 1(4), 425–441.
   Google Scholar