REFERENCES
- Arcodia, C., & Barker, T. (2003). The employability prospects of graduates in event management: Using data from job advertisements. In R.W. Braithwaite (Ed.), Riding the wave of tourism and hospitality research: Proceedings of the council for Australian university tourism & hospitality education conference (pp. 1–16). Southern Cross University, Lismore, NSW.
- Campiranon, K., & Arcodia, C. (2008). Market segmentation in time of crisis. Journal of Travel & Tourism Marketing, 23(2–4), 151–161. doi:10.1300/J073v23n02_12
- Chan, S.H., & Kuok, M.K. (2011). A study of human resources recruitment, selection, and retention issues on the hospitability and tourism industry in Macao. Journal of Human Resources in Hospitality & Tourism, 10(4), 421–441. doi:10.1080/15332845.2011.588579
- Chang, H.C. (2010). The impact of casinos on employment across sectors in Macau. Journal of Chinese Economic and Business Studies, 8(4), 427–444. doi:10.1080/14765284.2010.513178
- Cheng, A., & Brown, A. (1998). HRM strategies and labour turnover in the hotel industry: A comparative study of Australia and Singapore. The International Journal of Human Resource Management, 9(1), 136–154. doi:10.1080/095851998341233
- Clark, J.D. (2004). Considering a convention center: Ten questions communities will confront. Journal of Convention and Event Tourism, 6(1/2), 5–21.
- Deery, M. (2009). Employee retention strategies for event management. In T. Baum, M. Deery, C. Hanlon, L. Lockstone, and K. Smith (Eds.), People and Work in Events and Conventions, (pp. 127–137). Oxfordshire: CABI.
- Dwyer, L., & Mistilis, N. (1999). Development of MICE tourism in Australia: Opportunities and challenges. Journal of Convention & Exhibition Management, 1(4). doi:10.1300/J143v01n04_07
- Galaxy Macau. (2013). Meetings. Retrieved February 2013 from http://www.galaxymacau.com/en/gather/meeting
- Gaming Asia. (2013). New projects rise in Cotai. Retrieved June 2013 from http://gamingasiamag.com/new-projects-rise-in-cotai/
- Gordon, T.J. (1994). The delphi method. In Futures Research Methodology, (pp. 3–5). Washington, DC: American Council for the United Nations University.
- Government Information Bureau of Macao. (GCS, 2008). 博彩企業人員本地化及晉升計劃之分析結果 [An analysis of casino worker localization and career plan]. Retrieved April 2012 from http://www.gcs.gov.mo/showNews.php?DataUcn=34022&PageLang=C
- Im, U.L. (2011). Literature review on turnover—to better understand the situation in Macao, paper 1149. Las Vegas, NV: UNLV Theses/Dissertations/Professional Papers/Capstones.
- Inside Asian Gaming. (2013). Cotai's next wave. Retrieved February 2013 from http://www.asgam.com/in-focus/item/1605-cotais-next-wave.html
- International Congress and Convention Association. (2012). ICCA 2012 Statistics: International Association sector shows significant growth. Retrieved May 2013 from http://www.iccaworld.com/npps/story.cfm?nppage=3418
- Jain, T.R., & Sandhu, A.S. (2007). Macroeconomics. New Delhi: FK Publications.
- Janakiraman, S. (2012). Asia pacific business & technology report: Growth and the importance of the MICE industry. Retrieved March 2013 from http://www.biztechreport.com/story/1830-growth-and-importance-mice-industry
- Lam, D. (2009). Grooming for the future. Retrieved November 2012 from http://www.Macaobusiness.com/news/analysis/grooming-for-the-future/1640/
- Lao, C.N. (2010). A study on the development of Macao human resources. Retrieved September 2012 from http://acemacau.org/MacauHumanResources.html
- Lao, K.M. Y. (2011). A transition of leadership: Can the young generation of Macao catch up, paper 1151. Las Vegas, NV: UNLV Theses/Dissertations/Professional Papers/Capstones.
- Lei, L. (2011). The challenges of the labor shortage in Macao's hotel industry, paper 1152. Las Vegas, NV: UNLV Theses/Dissertations/Professional Papers/Capstones.
- Macao Business Daily. (2012) End labour import quotas, SMEs say. Retrieved 3 April 2012 from http://www.Macaobusinessdaily.com/Business/End-labor-import-quotas-SMEs-say
- Macao Daily Times. (2012a). Macao faces human resources strain in the long-term. Retrieved April 2013 from http://www.macaudailytimes.com.mo/macau/36878-macau-faces-human-resources-strain-in-the-long-term.html
- Macao Daily Times. (2012b). Demographics: Population to hit 850,000 by 2036—government paper. Retrieved April 2013 from http://www.macaudaily-times.com.mo/macau/39579-demographics%3A-population-to-hit-850,000-by-2036-%E2%80%93-gov%E2%80%99t-paper.html
- Macao Gaming Inspection and Coordination Bureau. (2013). Monthly gross revenue from games of fortune. Retrieved from http://www.dicj.gov.mo/web/en/information/DadosEstat_mensal/2013/index.html
- Macao Government Tourism Office. (2013). MICE facilities. Retrieved July 2013 from http://www.macautourism.gov.mo/en/meeting/facilitiesdetail.php?type=46#46
- Macao Statistics and Census Service. (2013a). Gaming sector survey. Retrieved July 2013 from http://www.dsec.gov.mo/Statistic.aspx?lang=en-US&NodeGuid=f5c8d76d-4db1–4ac1-8541-f578907583b2
- Macao Statistics and Census Service. (2013b). Yearbook of statistics. Retrieved July 2013 from http://www.dsec.gov.mo/Statistic.aspx?NodeGuid=d45bf8ce-2b35–45d9-ab3a-ed645e8af4bb
- Macao Statistics and Census Service. (2013c). Visitor arrivals. Retrieved July 2013 from http://www.dsec.gov.mo/Statistic.aspx?NodeGuid=251baebb-6e5b-4452-8ad1--7768eafc99ed
- Macao Statistics and Census Service. (2013d). MICE statistics. Retrieved from http://www.dsec.gov.mo/Statistic.aspx?NodeGuid=d5a3d867-b0ee-4fd0-abcc-dca4ecd310fe
- Macao Statistics and Census Service. (2013e). Employment survey. Retrieved July 2013 from http://www.dsec.gov.mo/Statistic.aspx?lang=en-US&NodeGuid=d4e4d153–73fb-4 707 -8b82-e20257ec87be
- Macao Statistics and Census Service. (2013f). Survey on manpower needs and wages—gaming industry. Retrieved from http://www.dsec.gov.mo/Statistic.aspx?NodeGuid=6289ca07–25cc-450b-8499-4e34765c1769
- Macao Statistics and Census Service. (2013g). Survey on manpower needs and wages—manufacturing, hotels, restaurants, insurance, and financial intermediation activities. Retrieved July 2013 from http://www.dsec.gov.mo/Statistic.aspx?NodeGuid=b973199f-f3e1–42e3-bfd8–9e4498787954
- Macao Statistics and Census Service. (2013h). Service sector survey 2010. Retrieved July 2013 from http://www.dsec.gov.mo/Statistic/TourismAndServices/ServiceSectorSurvey
- Macao Trade and Investment Promotion Institute. (2013). Macao international trade and investment fair. Retrieved July 2013 from http://202.175.82.179/business_macao_detail.php?tid=23810&type_id=468
- Mak, A.H. N., Wong, K.K. F., & Chang, R.C. Y. (2010). Factors affecting the service quality of the tour guiding profession in Macau. International Journal of Tourism Research, 12(3), 205e218. doi:10.1002/jtr.746
- Maxwell, J.A. (2005). Qualitative research design: An interactive approach, (pp. 33–64). Thousand Oaks, CA: Sage.
- Mayo, C. (1997). The hospitality industry: Choices, options, and opportunities for the 21st century. The Black Collegian, Second Semester Issue 1997, 96–102.
- McCabe, V. (2012). Developing and sustaining a quality workforce: Lessons from the convention and exhibition industry. Journal of Convention & Event Tourism, 13, 121–134. doi:10.1080/15470148.2012.673247
- McCartney, G. (2008). The CAT (casino tourism) and the MICE (meetings, incentives, conventions, exhibitions): Key development considerations for the convention and exhibition industry in Macao. Journal of Convention & Event Tourism, 9(4), 293–308. doi:10.1080/15470140802493380
- Nadkarni, S., & Leong, A.M. W. (2007). Macao's MICE dreams: Opportunities and challenges. International Journal of Event Management, 3(2), 47–57.
- Pao, J.W. (2004). Recent developments and prospects of Macao's tourism industry. Macao, China: Monetary Authority of Macao.
- Patton, M.Q. (2002). Qualitative research and evaluation methods (3rd ed.). Thousand Oaks, CA: Sage.
- Perry, M., Foley, P., & Rumpf, P. (1996). Events management: An emerging challenge in Australian higher education. Festival Management & Event Tourism, 4(3/4), 85–93. doi:10.3727/106527096792195326
- Richardson, S.A. (2008). Undergraduate tourism and hospitality students’ attitudes towards a career in the industry: A preliminary investigation. Journal of Teaching in Travel and Tourism, 8(1), 23–46. doi:10.1080/15313220802410112
- Rogers, T. (2008). Forewords. In T. Rogers (Ed.), Conferences and Conventions: A global industry (pp. xiii–xvii) Oxford: Elsevier.
- Sands China Ltd. (2012). 2012 annual report. Retrieved from http://www.sands-chinaltd.com/sands/en/financial_information/
- Sangpikul, A., & Kim, S. (2009). An overview and identification of barriers affecting the meeting and convention industry in Thailand. Journal of Convention & Event Tourism, 10(3), 185–210. doi:10.1080/15470140903131822
- Schwartz, D.G. (2013). Nevada gaming revenues 1984–2012: Calendar year results for selected reporting areas. Las Vegas, NV: Center for Gaming Research, University Libraries, University of Nevada Las Vegas.
- South China Morning Post. (2012). Labour shortages mounting in Macao. Retrieved April 2013 from http://www.scmp.com/article/590752/labour-shortages-mounting-macau
- Su, C.C. (2004). Managing user resistance in enterprise systems implementation, (pp. 19–30). Retrieved from http://thesis.lib.nccu.edu.tw/cgi-bin/gs32/gsweb.cgi/login?o=dstdcdr&s=id=%22G0091356023%22.&searchmode=basic
- Tan, C.S. (2007). A Comparative analysis of mice destinations between Macao and Singapore, paper 704. Las Vegas, NV: UNLV Theses/Dissertations/Professional Papers/Capstones.
- U.S. Bureau of Labor Statistics. (2012). Meeting, convention, and event planners. U.S. Department of Labor, Occupational Outlook Handbook (2012–2013 ed.). Retrieved March 2012 from http://www.bls.gov/ooh/business-and-financial/meeting-convention-and-event-planners.htm
- Wan, Y.K. P. (2011). Assessing the strengths and weaknesses of Macao as an attractive meeting and convention destination: Perspectives of key informants. Journal of Human Resources in Hospitality & Tourism, 12, 129–151.
- Whitelaw, P., Barron, P., Buultjens, J., Cairncross, G., & Davidson, M. (2009). Training needs for the hospitality industry. Retrieved from http://www.sustain-abletourismonline.com/45/industry-skills-and-development/training-needs-of-the-hospitality-industry
- Whitfield, J., Dioko, L., Webber, D., & Zhang, L. (2012). Attracting convention and exhibition attendance to complex mice venues: Emerging data from Macao. International Journal of Tourism Research, 16(2), 169–179.
- Whitfield, J., & Webber, D. (2010). Which exhibition attributes create repeat visitation? International Journal of Hospitality Management, 30(2), 439–447. doi:10.1016/j.ijhm.2010.07.010
- Wu, Y. (2007). Saving dealers from gaming addiction. Retrieved January 2011 from http://www.Macaobusiness.com/news/gaming/saving-dealers-from-gaming-addiction/653/
- Zhang, H.Q. & Wu, E. (2004). Human resource issues facing China's hotel and tourism industry. International Journal of Contemporary Hospitality Management, 16, 7.