729
Views
3
CrossRef citations to date
0
Altmetric
Original Articles

Drivers of Hotel Departments' Performance: Evidence From Australia

&

REFERENCES

  • Adams, D. (2006). Management accounting for the hospitality, tourism and leisure industries: A strategic approach. London: Thomson.
  • Agbejule, A., & Burrowes, A. (2007). Perceived environmental uncertainty, supply chain purchasing strategy, and use of MAS information: An empirical study of Finnish firms. Managerial Auditing Journal, 22(9), 913–927. doi:10.1108/02686900710829417
  • Arnold, K., Barling, J., & Kelloway, K. (2001). Transformational leadership or the iron cage: Which predicts trust, commitment, and team efficacy? Leadership & Organizational Development Journal, 22(7/8), 315–320. doi:10.1108/EUM0000000006162
  • Avolio, B., Howell, J., & Sosik, J. (1999). A funny thing happened on the way to the bottom line: Humour as a moderator of leadership style effects. Academy of Management Journal, 42(2), 219–227. doi:10.2307/257094
  • Banerji, P., & Krishnan, V. (2000). Ethical preferences of transformational leaders: An empirical investigation. Leadership & Organization Development Journal, 21(8), 405–413. doi:10.1108/01437730010358161
  • Banker, R., Khosla, I., & Sinha, K. (1998). Quality and competition. Management Science, 44(9), 1179–1192. doi:10.1287/mnsc.44.9.1179
  • Banker, R., Potter, G., & Srinivasan, D. (2000). An empirical investigation of an incentive plan that includes nonfinancial performance measures. The Accounting Review, 75(1), 65–92. doi:10.2308/accr.2000.75.1.65
  • Bass, B. (1990). From transactional to transformational leadership: Learning to share the vision. Organisational Dynamics, 18, 19–31. doi:10.1016/0090-2616(90)90061-S
  • Bass, B., & Avolio, B. (1997). Full range of leadership development: Manual for the multifactor leadership questionnaire. Redwood City, CA: Mind Garden.
  • Bento, A., Bento, R., & White, L. (2013). Validating cause-and-effect relationships in the balanced scorecard. Academy of Accounting and Financial Studies Journal, 17(3), 45–55.
  • Beugre, C., Acar, W., & Braun, W. (2006). Transformational leadership in organization: An environmental-induced model. International Journal of Manpower, 27(1), 52–62. doi:10.1108/01437720610652835
  • Buckhiester, B. (2003). Various forecasting models help hotels set selling strategies. Hotel and Motel Management, 218(20), 10.
  • Burns, J. (1978). Leadership. New York, NY: Harper and Row.
  • Castellanos-Verdugo, M., Oviedo-Garcı′a, M., Rolda′n, J., & Veerapermal, N. (2009). The employee-customer relationship quality: Antecedents and consequences in the hotel industry. International Journal of Contemporary Hospitality Management, 21(3), 251–74. doi:10.1108/09596110910948288
  • Chen, M. (2004). Examining the effects of organization culture and leadership behaviour on organizational commitment, job satisfaction and job performance at small and middle-sized firms of Taiwan. Journal of American Academy of Business, 5(1/2), 432–438.
  • Chenhall, R. (2003). Management control system design within its organizational context: Findings from contingency-based research and directions for the future. Accounting Organizations & Society, 28(2/3), 127–168. doi:10.1016/S0361-3682(01)00027-7
  • Chenhall, R., & Morris, D. (1986). The impact of structure, environment, and interdependence on perceived usefulness of management accounting systems. The Accounting Review, 6(1), 16–35.
  • Chong, V., & Eggleton, I. (2003). The decision-facilitating role of management accounting systems on managerial performance: The influence of locus of control and task uncertainty. Advances in Accounting, 20, 165–197. doi:10.1016/S0882-6110(03)20008-0
  • Chong, V., & Rundus, M. (2004). Total quality management, market competition, and organizational performance. The British Accounting Review, 36, 155–172.
  • Clark, R., Hartline, M., & Jones, K. (2009). The effects of leadership style on hotel employees’ commitment to service quality. Cornell Hospitality Quarterly, 20(2), 209–231.
  • Claver-Cortes, E., Molina-Azorin, J., & Pereira-Moliner, J. (2006). Strategic groups in the hospitality industry: Intergroup and intragroup performance differences in Alicante, Spain. Tourism Management, 27(6), 110–1116.
  • Cooper, D., & Emory, C. (1995). Business research methods. Chicago, IL: Irwin.
  • Covin, J. (1991). Entrepreneurial vs conservative forms: A comparison of strategies and performance. Journal of Management Studies. 28(5), 439–462.
  • Day, G., & Wensley, R. (1988). Assessing advantage: A framework for diagnosing competitive superiority. Journal of Marketing, 52(2), 1–20.
  • Dess, G., & Robinson, R. (1984). Measuring organizational performance in the absence of objective measures: The case of privately-held firm and conglomerate business unit. Strategic Management Journal, 5(3), 265–273.
  • Downie, N. (1997). The use of accounting information in hotel marketing decisions. International Journal of Hospitality Management, 16(3), 305–312.
  • Eisenhardt, K. (1989). Making fast strategic decisions in high-velocity environment. Academy of Management Journal, 32, 543–576.
  • Enz, C., Canina, L., & Walsh, K. (2001). Hotel-industry averages: An inaccurate tool for measuring performance. Cornell Hotel and Restaurant Administration Quarterly, 42(6), 22–32.
  • Erkutlu, H. (2008). The impact of transformational leadership on organizational and leadership effectiveness: The Turkish case. Journal of Management Development, 27(7), 708–726.
  • Evans, N. (2005). Assessing the balanced scorecard as a management tool for hotels. International Journal of Contemporary Hospitality Management, 17(5), 376–390.
  • Gordon, L., & Narayanan, V. (1984). Management accounting systems, perceived environmental uncertainty, and organizational structure: An empirical investigation. Accounting Organization and Society, 9(1), 33–47.
  • Groth, M., Hennig-Thurau, T., & Walsh, G. (2009). Customer reactions to emotional labor: The roles of employee acting strategies and customer detection accuracy. Academy of Management Journal, 52(5), 958–974.
  • Gul, F., & Chia, Y. (1994). The effects of management accounting systems, perceived environment uncertainty, and decentralization on managerial performance: A test of three-way interaction. Accounting Organizations and Society, 19(4/5), 413–426.
  • Gumusluoglu, L., & Ilsev, A. (2009). Transformational leadership, creativity, and organizational innovation. Journal of Business Research, 62(4), 461–473.
  • Gupta, A., & Govindarajan, V. (1984). Business unit strategy, managerial characteristics, and business unit effectiveness at strategy implementation. Academy of Management Journal, 27(1), 25–41.
  • Heneman, H. (1974). Comparison of self and superior ratings of managerial performance. Journal of Applied Psychology, 59(5), 638–642. doi:10.1037/h0037341
  • Hirtz, P., Murray, S., & Riordan, C. (2007). The effects of leadership on quality. Engineering Management Journal, 19(1), 22–27.
  • Jogaratanam, G., Tse, E., & Olsen, M. (1999). Strategic posture, environmental munificence, and performance: An empirical study of independent restaurants. Journal of Hospitality and Tourism Research, 23(2), 118–138. doi:10.1177/109634809902300202
  • Johnson, H.J., & Kaplan, R.S. (1991). Relevance lost: The rise and fall of management accounting. Boston, MA: Harvard Business School Press.
  • Kaplan, R., & Norton, D. (1996). The balanced scorecard: Translating strategy into action. Boston, MA: Harvard Business School Press.
  • Khandwalla, P. (1972). The effects of different types of competition on the use of management control. Journal of Accounting Research, Autumn, 10(2), 275–285. doi:10.2307/2490009
  • Kim, B., Shi, M., & Srinivasan, K. (2004). Managing capacity through reward programs. Management Sciences, 50(4), 503–520. doi:10.1287/mnsc.1030.0175
  • King, C. (2010). One size doesn't fit all: Tourism and hospitality employees’ response to internal brand management. International Journal of Contemporary Hospitality Management, 22(4), 517–34. doi:10.1108/09596111011042721
  • Lovelock, C. (1983). Classifying service to gain strategic marketing insights. Journal of Marketing, 47(3), 9–20. doi:10.2307/1251193
  • Madzar, S. (2001). Subordinates’ information inquiry: Exploring the effect of perceived leadership style and individual differences. Journal of Occupational and Organizational Psychology, 74, 221–232. doi:10.1348/096317901167325
  • Maiga, A., & Jacob, F. (2009). Leadership, nonfinancial, and financial outcomes: The case of community hospitals. Accounting and the Public Interest, 29, 166–190. doi:10.2308/api.2009.9.1.166
  • Masi, R., & Cooke, R. (2000). Effects of transformational leadership on subordinate motivation, empowering norms, and organizational productivity. The International Journal of Organizational Analysis, 8(1), 16–47. doi:10.1108/eb028909
  • Mia, L., & Chenhall, R. (1994). The usefulness of MAS functional differentiation and management performance. Accounting, Organizations, & Society, 19(1), 1–13. doi:10.1016/0361-3682(94)90010-8
  • Mia, L., & Clarke, B. (1999). Market competition, management accounting systems, and business unit performance. Management Accounting Research, 10(2), 137–158. doi:10.1006/mare.1998.0097
  • Mia, L., & Patiar, A. (2002). The interactive effect of superior-subordinate relationship and budget participation on managerial performance in the hotel industry: An exploratory study. Journal of Tourism and Hospitality Research, 26(3), 235–257. doi:10.1177/1096348002026003003
  • Milliken, F. (1990). Perceiving and interpreting environmental change: An examination of college administrators’ interpretation of changing demographics. Academy of Management Journal, 33(1), 42–63. doi:10.2307/256351
  • Nunnally, J. (1978). Psychometric theory. New York, NY: McGraw-Hill.
  • Pagell, M., Yang, C., Krumwiede, D., & Sheu, C. (2004). Does the competitive environment influence the efficacy of investments in environmental management? Journal of Supply Chain Management, 40(3), 30–39. doi:10.1111/j.1745-493X.2004.tb00172.x
  • Parzinger, M., Nath, R., & Lemons, M. (2001). Examining the effect of the transformational leader on software quality. Software Quality Journal, 9, 253–267. doi:10.1023/A:1013763119819
  • Patiar, A., Davidson, M., & Wang, Y. (2012). The interactive effect of market competition and total management practices on hotel department performance. Tourism Analysis, 17(2), 195–211. doi:10.3727/108354212X13388995267904
  • Patiar, A., & Mia, L. (2008b). The effect of subordinates’ gender on the difference between self-ratings, and superiors’ ratings, of subordinates’ performance in hotels. International Journal of Hospitality Management, 27(1), 53–64. doi:10.1016/j.ijhm.2007.07.009
  • Patiar, A., & Mia, L. (2008a). The interactive effect of market competition and MAS information use on performance: Evidence from the hospitality industry in Australia. Journal of Hospitality & Tourism Research, 32(2), 209–234. doi:10.1177/1096348007313264
  • Patiar, A., & Mia, L. (2009). Transformational leadership style, market competition, and departmental performance: Evidence from luxury hotels in Australia. International Journal of Hospitality Management, 28(2), 254–262. doi:10.1016/j.ijhm.2008.09.003
  • Phillips, P., & Louvieris, P. (2005). Performance measurement systems and hotels: A new conceptual and leisure small medium-sized enterprises, a balanced scorecard perspective. Journal of Travel Research, 44(2), 201–211. doi:10.1177/0047287505278992
  • Ristow, A., Amos, T., & Staude, G. (1999). Transformational leadership and organizational effectiveness in the administration of cricket in South Africa. South African Journal of Business Management, 30(1) 1–5.
  • Santos, L., Gomes, C., & Arroteia, N. (2010). Management accounting practices in the Portuguese lodgings industry. European Journal of Tourism, Hospitality, and Recreation, 1(1), 110–125.
  • Shi, J., & Su, Q. (2007). Evaluation of hotel service quality based on customer satisfaction. Service Systems and Service Management Conference Proceedings, Chengdu, PRC. June 9–11, pp. 1–5.
  • Spinelli, M., & Canavos, G. (2000). Investigating the relationship between employee satisfaction and guest satisfaction. Cornel Hotel and Restaurant Administration Quarterly, 41, 29–33.
  • Tracey, J., & Hinkin, R. (1996). How transformational leaders lead in the hospitality industry. International Journal of Hospitality Management, 15(2), 165–176. doi:10.1016/0278-4319(95)00059-3
  • Tsai, W., & Huang, Y. (2002). Mechanism linking employee positive emotions. Journal of Applied Psychology, 87(5), 1001–1008. doi:10.1037/0021-9010.87.5.1001
  • Tsui, J. (2001). The impact of culture on the relationship between budget participation, management accounting systems, and managerial performance: An analysis of Chinese and Western managers. The International Journal of Accounting, 36(2), 125–146. doi:10.1016/S0020-7063(01)00101-7
  • Venkatraman, N., & Ramanujam, V. (1987). Measurement of business economic performance: An examination of method convergence. Journal of Management, 13(1), 109–122. doi:10.1177/014920638701300109
  • Wallace, R., & Mellor, C. (1988). Nonresponses bias in mail accounting surveys: A pedagogical note. British Accounting Review, 131–139. doi:10.1016/0890-8389(88)90036-4
  • Wang, C., Chen, K., & Chen, S. (2012). Total quality management, market orientation, and hotel performance: The moderating effects of external environmental factors. International Journal of Hospitality Management, 31, 119–129. doi:10.1016/j.ijhm.2011.03.013
  • Wang, C., Tsai, H., & Tsai, M. (2014). Linking transformational leadership and employee creativity in the hospitality industry: The influences of creative role identity, creative self-efficacy, and job complexity. Tourism Management, 40, 79–89. doi:10.1016/j.tourman.2013.05.008
  • Weaver, D., & Lawton, L. (2006). Tourism management. Milton, QLD: Wiley.
  • Winata, L., & Mia, L. (2005). Information technology and performance effect of managers’ participation in budgeting: Evidence from the hotel industry. International Journal of Hospitality Management, 24, 21–39. doi:10.1016/j.ijhm.2004.04.006
  • Wolff, C. (2004). Shifting the pricing paradigm. Lodging Hospitality, 60(1), 38.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.