2,569
Views
7
CrossRef citations to date
0
Altmetric
Original Articles

Perceived stress as a moderator of perfectionism, burnout, and job satisfaction among the millennial service workforce

, &

References

  • Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Thousand Oaks, CA: Sage Publications, Inc.
  • Barron, P. E., Maxwell, G. A., Broadbridge, A., & Ogden, S. (2007). experiences, perceptions and exceptions of careers in the hospitality industry: Views from Generation Y. Journal of Hospitality and Tourism Management, 14 (2), 119–128.
  • Bildat, L. (2011). Personality and resources: Basic ingredients for adapting and coping in the hospitality industries. Current Issues of Tourism Research, 1 (1), 3–9.
  • Bureau of Labor Statistics. (2008). Charting the projections, 18. Occupational Outlook Quarterly (Winter2009-10). Retrieved from http://www.bls.gov/opub/ooq/2009/winter/winter2009ooq.pdf
  • Callan, V. J. (1993). Individual and organizational strategies for coping with organizational change. Work & Stress, 7 (1), 63–75.
  • Casben, L. (2007). Generation Y disappoints employers (2014, May). Australian Broadcasting Corporation. Retrieved from http://www.abc.net.au/news/stories/2007/07/13/1978431.htm
  • Chang, Y. (2012). The relationship between maladaptive perfectionism with burnout: Testing mediating effect of emotion-focused coping. Personality and Individual Differences, 53 (5), 635–639. doi:10.1016/j.paid.2012.05.002
  • Childs, J. H., & Stoeber, J. (2012). Do you want me to be perfect? Two longitudinal studies on socially prescribed perfectionism, stress and burnout in the workplace. Work & Stress, 26 (4), 347–364. doi:10.1080/02678373.2012.737547
  • Childs, J. H., & Stoeber, J. (2010). Self-oriented, other-oriented, and socially prescribed perfectionism in employees: Relationships with burnout and engagement. Journal of Workplace Behavioral Health, 25 (4), 269–281. doi:10.1080/15555240.2010.518486
  • Chuang, N. K., & Lei, S. A. (2011). job stress among casino hotel chefs in a top-tier tourism city. Journal of Hospitality Marketing & Management, 20 (5), 551–574. doi:10.1080/19368623.2011.570642
  • Cohen, J., Cohen, P., West, S. G., & Aiken, L. S. (2003). Applied multiple regression/correlation, analysis for the behavioral sciences (3rd ed.). Hillsdale: Erlbaum.
  • Cohen, S., Kamarck, T., & Mermelstein, R. (1983). A global measure of perceived stress. Journal of Health and Social Behavior, 24 (4), 385. doi:10.2307/2136404
  • Flett, G. L., Hewitt, P. L., & Hallett, J. (1995). Perfectionism and job stress in teachers. Canadian Journal of School Psychology, 11 (1), 32–42.
  • Ghorpade, J., Lackritz, J., & Singh, G. (2007). Burnout and personality: Evidence from Academia. Journal of Career Assessment, 15 (2), 240–256. doi:10.1177/1069072706298156
  • Gnilka, P. B., Ashby, J. A., & Noble, C. M. (2012). Multidimensional perfectionism and anxiety: Differences among individuals with perfectionism and tests of a coping-mediation model. Journal of Counseling & Development, 90 (4), 427–436. doi:10.1002/j.1556-6676.2012.00054.x
  • Gnilka, P. B., Ashby, J. S., & Noble, C. M. (2013). Adaptive and maladaptive perfectionism as mediators of adult attachment styles and depression, hopelessness, and life satisfaction. Journal of Counseling & Development, 91 (1), 78. doi:10.1002/j.1556-6676.2013.00074.x
  • Gosling, S. D., Vazire, S., Srivastava, S., & John, O. P. (2004). Should we trust web-based studies? A comparative analysis of six preconceptions about internet questionnaires. American Psychologist, 59 (2), 93–104. doi:10.1037/0003-066X.59.2.93
  • Gursoy, D., Maier, T. A., & Chi, C. G. (2008). Generational differences: An examination of work values and generational gaps in the hospitality workforce. International Journal of Hospitality Management, 27 (3), 448–458. doi:10.1016/j.ijhm.2007.11.002
  • Hammond, R. K., Velikova, N., & Dodd, T. H. (2012). Effects of processing styles on the preference of restaurant menu type: How do Millennials compare to other segments?. Journal of Foodservice Business Research, 16 (1), 20–39. doi:10.1080/15378020.2012.734237.
  • Hammond, R. K., Velikova, N., & Dodd, T. H. (2013). Information sources used by millennial restaurant wine consumers. Journal of Foodservice Business Research, 16 (5), 468–485. doi:10.1080/15378020.2013.850381
  • Hayes, A. F., & Matthes, J. (2009). Computational procedures for probing interactions in OLS and logistic regression: SPSS and SAS implementations. Behavior Research Methods, 41 (3), 924–936. doi:10.3758/BRM.41.3.924
  • Hill, A. P., Hall, H. K., & Appleton, P. R. (2010). Perfectionism and athlete burnout in junior elite athletes: the mediating role of coping tendencies. Anxiety, Stress & Coping, 23 (4), 415–430. doi:10.1080/10615800903330966
  • Howe, N., & Strauss, W. (2000). Millennials rising: The next great generation. New York, NY: Random House.
  • Howe, N., & Strauss, W. (2008). Millennials go to college. Strategies for a new generation on campus (2nd ed.). Great Falls, VA: Lifecourse Associates.
  • Hwang, J., Lee, J. J., Park, S., Chang, H., & Kim, S. S. (2014). The impact of occupational stress on employee's turnover intention in the luxury hotel segment. International Journal of Hospitality & Tourism Administration, 15 (1), 60–77. doi:10.1080/15256480.2014.872898
  • Karatepe, O. M., & Karatepe, T. (2009). Role stress, emotional exhaustion, and turnover intentions: Does organizational tenure in hotels matter? Journal of Human Resources in Hospitality & Tourism, 9 (1), 1–16. doi:10.1080/15332840903323364
  • Karatepe, O. M., & Uludag, O. (2008). Role stress, burnout and their effects on frontline hotel employees’ job performance. International Journal of Tourism Research, 10 (2), 111–126. doi:10.1002/jtr.645
  • Kim, H. J. (2008). Hotel service providers’ emotional labor: The antecedents and effects on burnout. International Journal of Hospitality Management, 27 (2), 151–161. doi:10.1016/j.ijhm.2007.07.019
  • Kim, H. J., Shin, K. H., & Swanger, N. (2009). Burnout and engagement: A comparative analysis using the Big Five personality dimensions. International Journal of Hospitality Management, 28 (1), 96–104. doi:10.1016/j.ijhm.2008.06.001.
  • Kim, H. J., Shin, K. H., & Umbreit, W. T. (2007). Hotel job burnout: The role of personality characteristics. International Journal of Hospitality Management, 26 (2), 421–434. doi:10.1016/j.ijhm.2006.03.006
  • Kristensen, T. S., Borritz, M., Villadsen, E., & Christensen, K. B. (2005). The Copenhagen Burnout Inventory: A new tool for the assessment of burnout. Work & Stress, 19 (3), 192–207. doi:10.1080/02678370500297720
  • Lazarus, R. S. (2006). Stress and emotion: A new synthesis. New York, NY: Springer.
  • Martin, R. A., Kazarian, S. S., & Breiter, H. J. (1995). Perceived stress, life events, dysfunctional attitudes, and depression in adolescent psychiatric inpatients. Journal of Psychopathology and Behavioral Assessment, 17 (1), 81–95. doi:10.1007/BF2229205
  • Martin, C. A., & Tulgan, B. (2003). Managing the generation mix from collision to collaboration. Proceedings of the Water Environment Federation, 2003 (12), 975–983.
  • Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52, 397–422.
  • Moate, R. M., Gnilka, P. B., West, E. M., & Bruns, K. L. (2016). Stress and burnout among counselor educators: Differences between adaptive perfectionists, maladaptive perfectionists, and nonperfectionists. Journal of Counseling & Development, 94 (2), 161–171. doi:10.1002/jcad.12073
  • Noble, C. L., Ashby, J. S., & Gnilka, P. B. (2014). Multidimensional perfectionism, coping and depression: Differential prediction of depression symptoms by perfectionism type. Journal of College Counseling, 17 (1), 80–94. doi:10.1002/j.2161-1882.2014.00049.x
  • O’Connor, M. C., & Paunonen, S. V. (2007). Big Five personality predictors of post-secondary academic performance. Personality and Individual Differences, 43 (5), 971–990. doi:10.1016/j.paid.2007.03.017
  • O’Neill, J. W., & Davis, K. (2011). Work stress and well-being in the hotel industry. International Journal of Hospitality Management, 30 (2), 385–390. doi:10.1016/j.ijhm.2010.07.007
  • O’Neill, J. W., & Xiao, Q. (2010). Effects of organizational/occupational characteristics and personality traits on hotel manager emotional exhaustion. International Journal of Hospitality Management, 29 (4), 652–658. doi:10.1016/j.ijhm.2009.12.004
  • Paunonen, S. V. (1998). Hierarchical organization of personality and prediction of behavior. Journal of Personality and Social Psychology, 74 (2), 538–556.
  • Pienaar, J., & Willemse, S. A. (2008). Burnout, engagement, coping and general health of service employees in the hospitality industry. Tourism Management, 29 (6), 1053–1063. doi:10.1016/j.tourman.2008.01.006
  • Ravichandran, S., & Arendt, S. W. (2008). How to Increase Response Rates When Surveying Hospitality Managers for Curriculum-Related Research: Lessons from Past Studies and Interviews with Lodging Professionals. Journal of Teaching in Travel and Tourism, 8 (1), 47–71. doi:10.1080/15313220802410054
  • Rawlins, C., Indvik, J., & Johnson, P. R. (2008). Understanding the new generations: What the Millennial cohort absolutely, positively must have at work. Journal of Organizational Culture, Communications & Conflict, 12, 1.
  • Rice, K. G., & Ashby, J. S. (2007). An efficient method for classifying perfectionists. Journal of Counseling Psychology, 54 (1), 72–85. doi:10.1037/0022-0167.54.1.72
  • Russell, S. S., Spitzmüller, C., Lin, L. F., Stanton, J. M., Smith, P. C., & Ironson, G. H. (2004). Shorter can also be Better: The Abridged Job in General Scale. Educational and Psychological Measurement, 64 (5), 878–893. doi:10.1177/0013164404264841
  • Ruyter, K., Wetzels, M., & Feinberg, R. (2001). Role stress in call centers: Its effects on employee performance and satisfaction. Journal of Interactive Marketing, 15 (2), 23–35.
  • Sirois, F., & Molnar, D. S. (Eds.). (2015). Perfectionism, health, and wellbeing. New York, NY: Springer.
  • Slaney, R. B., Rice, K. G., Mobley, M., Trippi, J., & Ashby, J. S. (2001). The revised almost perfect scale. Measurement and Evaluation in Counseling and Development, 34 (3), 130–145.
  • Stevens, J. (2009). Applied multivariate statistics for the social sciences (5th ed.). New York, NY: Routledge.
  • Stoeber, J., & Otto, K. (2006). Positive conceptions of perfectionism: Approaches, evidence, challenges. Personality and Social Psychology Review, 10 (4), 295–319. doi:10.1207s15327957pspr1004_2
  • Stoeber, J., & Rennert, D. (2008). Perfectionism in school teachers: Relations with stress appraisals, coping styles, and burnout. Anxiety, Stress & Coping, 21 (1), 37–53. doi:10.1080/10615800701742461
  • Tashman, L. S., Tenenbaum, G., & Eklund, R. (2010). The effect of perceived stress on the relationship between perfectionism and burnout in coaches. Anxiety, Stress, and Coping, 23 (2), 195–212. doi:10.1080/10615800802629922
  • Thach, E. C., & Olsen, J. E. (2006). Market segment analysis to target young adult wine drinkers. Agribusiness, 22 (3), 307–322. doi:10.1002/agr.20088
  • Twenge, J. M. (2010). A Review of the Empirical Evidence on Generational Differences in Work Attitudes. Journal of Business and Psychology, 25 (2), 201–210. doi:10.1007/s10869-010-9165-6
  • Wittenberg, K. J., & Norcross, J. C. (2001). Practitioner perfectionism: Relationship to ambiguity tolerance and work satisfaction. Journal of Clinical Psychology, 57 (12), 1543–1550. doi:10.1002/jclp.1116
  • Wright, T. A., & Hobfoll, S. E. (2004). Commitment, psychological well-being and job performance: An examination of conservation of resources (COR) theory and job burnout. Journal of Business & Management, 9 (4), 389–406.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.