863
Views
2
CrossRef citations to date
0
Altmetric
Articles

The Value of User Feedback: Academic Library Behaviors and Perceptions of a Community College’s Distance Learners

References

  • Allan, J., & Lawless, N. (2003). Stress caused by online collaboration in e-learning: A developing model. Education + Training, 45(8/9), 564–572. doi: 10.1108/00400910310508955
  • American Library Association (ALA). (2016). Framework for information literacy for higher education. http://www.ala.org/acrl/standards/ilframework
  • Association of College and Research Libraries (ACRL). (2008a). Framework for information literacy for higher education. Retrieved September 4, 2016, from http://www.ala.org/acrl/sites/ala.org.acrl/files/content/issues/infolit/Framework_ILHE.pdf
  • Association of College and Research Libraries (ACRL). (2016a). Information literacy competency standards for higher education. Retrieved September 4, 2016, from http://www.ala.org/acrl/standards/informationliteracycompentency
  • Association of College and Research Libraries (ACRL). (2016b). Standard for distance learning library services. Retrieved February 23, 2016, from http://www.ala.org/acrl/standards/guidelinesdistancelearning#resources
  • Atlas, M. C. (2005). Library anxiety in the electronic era, or why won’t anybody talk to me anymore? Reference & User Services Quarterly, 44(4), 314–319.
  • Babson Research Group. (2015). 2 + 015 online report card-Tracking online education in the United States. http://www.onlinelearningsurvey.com/reports/onlinereportcard.pdf
  • Babson Research Group. (2016). 2016 WCET distance education enrollment report. http://wcet.wiche.edu/sites/default/files/WCETDistanceEducationEnrollmentReport2016.pdf
  • Bailey, T. R., Jaggars, S. S., & Jenkins, D. (2015). Redesigning America’s community colleges: A clearer path to student success. Harvard University Press.
  • Beagle, D. (2000). Web-based learning environments: Do libraries matter? College & Research Libraries, 61(4), 367–379. doi: 10.5860/crl.61.4.367
  • Behr, M., & LaDell-Thomas, J. (2014). What do they have that we don’t have? Local libraries and distance students: Why do students stray and can we get them back? Journal of Library & Information Services in Distance Learning, 8(3–4), 137–167. doi: 10.1080/1533290X.2014.945830
  • Black, S. (2016). Psychosocial reasons why patrons avoid seeking help from librarians: A literature review. The Reference Librarian, 57(1), 35–56. doi: 10.1080/02763877.2015.1096227
  • Blundell, S., & Lambert, F. (2014). Information anxiety from the undergraduate student perspective: A pilot study of second-semester freshmen. Journal of Education for Library and Information Science, 55(4), 261–273.
  • Board of Regents (BOR) for Higher Education [Connecticut]. (2013). BOR mission, vision, goals. Retrieved February 24, 2016, from http://www.ct.edu/regents/mission
  • Bostick, S. L. (1992). The development and validation of the library anxiety scale [Doctoral Dissertation]. ProQuest Dissertations & Theses Database (UMI No. 9310624).
  • Bryman, A. (2016). Social research methods. Oxford University Press.
  • Buehler, M., Dopp, E., Hughes, K. A., & Thompson, J. (2000). It takes a library to support distance learners. Internet Reference Services Quarterly, 5(3), 5–24. doi: 10.1300/J136v05n03_02
  • Carlile, H. (2007). The implications of library anxiety for academic reference services: A review of the literature. Australian Academic & Research Libraries AARL, 38(2), 129–147. doi: 10.1080/00048623.2007.10721282
  • Caspers, J. S. (2000). Outreach to distance learners: When the distance education instructor sends students to the library, where do they go?. The Reference Librarian, 32(67–68), 299–311. doi: 10.1300/J120v32n67_21
  • Clayton, S. J. (2007). Going the distance: Library instruction for remote learners. Neal-Schuman Publishers.
  • Collins, K. M. T., & Veal, R. E. (2004). Off-campus adult learners’ levels of library anxiety as a predictor of attitudes toward the Internet. Library & Information Science Research, 26(1), 5–14. doi: 10.1016/j.lisr.2003.11.002
  • Connecticut State Colleges & Universities. (2016). Transform CCSU 2020 plan. http://www.ct.edu/files/pdfs/overview-transform-cscu.pdf
  • Corbett, A., & Brown, A. (2015). The roles that librarians and libraries play in distance education settings. Online Journal of Distance Learning Administration, 18(2), 1–9.
  • Creswell, J. W. (2014). Research design: Qualitative, quantitative, and mixed methods approaches (4th ed.). Sage Publications.
  • Dew, S. H. (2001). Knowing your users and what they want: Surveying off-campus students about library services. Journal of Library Administration, 31(3–4), 177–194. doi: 10.1300/J111v31n03_15
  • Eastin, M., & LaRose, R. (2006). Internet self-efficacy and the psychology of the digital divide. Journal of Computer-Mediated Communication, 6(1), JMC611. doi: 10.1111/j.1083-6101.2000.tb00110.x
  • EBSCO Post. (2020). Do your students speak library-ese? Retrieved February 23, 2016, from https://www.ebsco.com/blog/article/do-your-students-speak-library-ese
  • Fabbi, J. (2015). Fortifying the pipeline: A quantitative exploration of high school factors impacting the information literacy of first-year college students. College & Research Libraries, 76(1), 31–42.
  • Field, K. (2015). The higher education act just turned 50. Has it done what it was supposed to? Retrieved February 24, 2016, from http://chronicle.com/article/The-Higher-Education-Act-Just/234110
  • Fishman, R. (2015). Community college online. New America Foundation. https://www.newamerica.org/education-policy/policy-papers/community-college-online/
  • Fleming-May, R., Mays, R. A., & Radom, R. (2015). “I never had to use the library in high school”: A library instruction program for at-risk students. Portal: Libraries and the Academy, 15(3), 433–456. doi: 10.1353/pla.2015.0038
  • Fowler, F. J. (2009). Survey method research methods (4th ed.) Sage Publications.
  • Gaytan, J., & McEwen, B. C. (2007). Effective online instructional and assessment strategies. American Journal of Distance Education, 21(3), 117–132. doi: 10.1080/08923640701341653
  • Glazer, H. R., & Murphy, J. a. (2015). Optimizing success: A model for persistence in online education. American Journal of Distance Education, 29(2), 135–144. doi: 10.1080/08923647.2015.1023093
  • Gremmels, G. S. (2015). Constance Mellon’s “library anxiety”: An appreciation and a critique. College & Research Libraries, 76(3), 268–275. doi: 10.5860/crl.76.3.268
  • Gross, M. (2005). The impact of low-level skills on information-seeking behavior. Reference & User Services Quarterly, 45(2), 155–162.
  • Gross, M., & Latham, D. (2007). Attaining information literacy: An investigation of the relationship between skill level, self-estimates of skill, and library anxiety. Library & Information Science Research, 29(3), 332–353. doi: 10.1016/j.lisr.2007.04.012
  • Hara, N., & Kling, R. (2003). Students’ distress with a web-based distance education course: An ethnographic study of participants’ experiences. Journal of Distance Education, 4(2), 190–198.
  • Harrell, K. J. (2002). Reducing high anxiety: Responsive library services to off-campus nontraditional students. Journal of Library Administration, 37(3–4), 355–365. doi: 10.1300/J111v37n03_29
  • Hatchard, D. B., & Toy, P. (1986). The psychological barriers between library users and library staff: An exploratory investigation. American Association of Research Libraries, 17(2), 63–69.
  • Head, A. (2013). Project information literacy: What can be learned about the information-seeking behavior of today’s college students [Paper presentation]. Association of College and Research Librarians Conference, April, Indianapolis, IN.
  • Hensley, M., & Miller, R. (2010). Listening from a distance: A survey of University of Illinois distance learners and its implication for meaningful instruction. Journal of Library Administration, 50(5–6), 670–683. doi: 10.1080/01930826.2010.488946
  • Jacobson, F. J. (1991). Gender differences in attitudes toward using computers in libraries: An exploratory. Library and Information Science Research, 13, 267–279.
  • Jaggars, S. (2014). Choosing between online and face-to-face courses: Community college student voice. American Journal of Distance Education, 28(1), 27–38. doi: 10.1080/08923647.2014.867697
  • Jan, S. U., Anwar, M. A., & Warraich, N. F. (2016). Library anxiety and emotion perception among the undergraduate social sciences students: A relationship study. Behavioral & Social Sciences Librarian, 35(2), 52–63. doi: 10.1080/01639269.2016.1208556
  • Jiao, Q. G., & Onwuegbuzie, A. J. (1997a). Antecedents of library anxiety. The Library Quarterly, 67(4), 372–389. doi: 10.1086/629972
  • Jiao, Q. G., & Onwuegbuzie, A. J. (1997b). Prevalence and reasons for university library usage. Library Review, 46(6), 411–420. doi: 10.1108/00242539710178416
  • Jiao, Q. G., & Onwuegbuzie, A. J. (1998). Perfectionism and library anxiety among graduate students. The Journal of Academic Librarianship, 24(5), 365–371. doi: 10.1016/S0099-1333(98)90073-8
  • Jiao, Q. G., & Onwuegbuzie, A. J. (1999a). Identifying library anxiety through students’ learning-modality preferences. The Library Quarterly, 69(2), 202–216. doi: 10.1086/603054
  • Jiao, Q. G., & Onwuegbuzie, A. J. (1999b). Self-perception and library anxiety: An empirical study. Library Review, 48(3), 140–147. doi: 10.1108/00242539910270312
  • Jiao, Q. G., & Onwuegbuzie, A. J. (2001). Library anxiety and characteristic strengths and weaknesses of graduate students’ study habits. Library Review, 50(2), 73–80. doi: 10.1108/00242530110381118
  • Jiao, Q. G., Onwuegbuzie, A. J., & Bostick, S. L. (2004). Racial differences in library anxiety among graduate students. Library Review, 53(4), 228–235. doi: 10.1108/00242530410531857
  • Jiao, Q. G., Onwuegbuzie, A. J., & Lichtenstein, A. A. (1996). Library anxiety: Characteristics of “at-risk” college students. Library & Information Science Research, 18(2), 151–163. doi: 10.1016/S0740-8188(96)90017-1
  • Johnson, C. (2016). Interplay of autonomous learning, library usage, and college completion. Current Studies in Librarianship, 32(2), 43–57.
  • Johnson, C. (2009). Is the library where it’s at [Master’s thesis, Southern Connecticut State University].
  • Jones, S., Johnson-Yale, C., Millermaier, S., & Perez, F. (2009). Everyday life, online: U.S college students’ use of the Internet. First Monday, 14(10), 2649. http://www.firstmonday.org/article/view/2649/2301 doi: 10.5210/fm.v14i10.2649
  • Karas, M., & Green, R. (2007). The information needs and information-seeking behaviors of community college and lower division undergraduate students. Community & Junior College Libraries, 14(2), 103–109. doi: 10.1300/02763910802139199
  • Karim, N. H. A., & Ansari, N. A. (2011). Examining the effects of gender, nationality and bibliographic instruction on library anxiety. Malaysian Journal of Library and Information Science, 16(2), 141–154.
  • Katopol, P. F. (2014). Management 2.0: Avoiding the reference desk: Stereotype threat. Library Leadership & Management (Online), 28(3), 1–4.
  • Keramidas, C. (2012). Are undergraduate students ready for online learning? A comparison of online and face-to-face sections of a course. Rural Special Education Quarterly, 31(4), 25–32. doi: 10.1177/875687051203100405
  • Kolligan, J., Jr., & Sternberg, R. (1991). Perceived fraudulence in young adults: Is there an “impostor syndrome? Journal of Personality Assessment, 56(2), 308–326.
  • Kuhlthau, C. C. (1991). Inside the search process: Information seeking from the user’s perspective. Journal of the American Society for Information Science, 42(5), 361–371. doi: 10.1002/(SICI)1097-4571(199106)42:5<361::AID-ASI6>3.0.CO;2-#
  • Kuo, Y. (2014). Accelerated online learning: Perceptions of interaction and learning outcomes among African American students. American Journal of Distance Education, 28(4), 241–252. doi: 10.1080/08923647.2014.959334
  • LaPadula, M. (2003). A comprehensive look at online student support services for distance learners. American Journal of Distance Education, 17(2), 119–128. doi: 10.1207/S15389286AJDE1702_4
  • Lee, H. (2008). Information structures and undergraduate students. The Journal of Academic Librarianship, 34(3), 211–219. doi: 10.1016/j.acalib.2008.03.004
  • Leeder, K. (2013). Open access: The community college reconsidered. Journal of Library Administration, 53(2–3), 189–198. doi: 10.1080/01930826.2013.853502
  • Leedy, P. D., & Ormrod, J. E. (2016). Practical research: Planning and design. Pearson Education.
  • Manchester Community College. (2016). NEASC accreditation. http://www.manchestercc.edu/neasc
  • Maybee, C. (2006). Undergraduate perceptions of information use: The basis for creating user-centered student information literacy instruction. The Journal of Academic Librarianship, 32(1), 79–85. doi: 10.1016/j.acalib.2005.10.010
  • Mclean, E., & Dew, S. H. (2004). Assessing the library needs and preferences of off-campus students: Surveying distance education students, from the Midwest to the West Indies. Journal of Library Administration, 41(1–2), 265–302. doi: 10.1300/J111v41n01_20
  • Mech, T. F., & Brooks, C. I. (1995). Library anxiety among college students: An exploratory study. In R. AmRhein (Ed.), Continuing and transformation: The promise of confluence: Proceedings of the Seventh National Conference of the Association of College and Research Libraries (pp. 173–179). Association of College and Research Libraries.
  • Mellon, C. A. (1986). Library anxiety: A grounded theory and its development. College & Research Libraries, 47(2), 160–165. doi: 10.5860/crl_47_02_160
  • Mellon, C. A. (1988). Attitudes: The forgotten dimension in library instruction. Library Journal, 113(14), 137–139.
  • Mellon, C. A. (2015). Library anxiety: A grounded theory and its development. College & Research Libraries, 76(3), 276–282. doi: 10.5860/crl.76.3.276
  • Mensch, S. (2015). Improving distance education through student online orientation classes. Culture & Religion Review Journal, 2, 12–16.
  • Merriam, S. (1998). Qualitative research and case study applications in education. Jossey-Bass Publishers.
  • Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative data analysis: A methods sourcebook (3rd ed.). SAGE.
  • Nichols, J. T. (2006). Monthly check-up: Using a monthly survey to monitor and assess library and information services for distance learners. Journal of Library Administration, 45(3–4), 387–395. doi: 10.1300/J111v45n03_05
  • O’Regan, K. (2003). Emotion and e-learning. Journal of Asynchronous Learning Networks, 7(3), 78–92.
  • Onwuegbuzie, A. J., & Jiao, Q. G. (2000). I’ll go to the library later: The relationship between academic procrastination and library anxiety. College & Research Libraries, 61(1), 45–54. doi: 10.5860/crl.61.1.45
  • Onwuegbuzie, A. J., Jiao, Q. G., & Bostick, S. L. (2004). Library anxiety: Theory, research, and applications. Scarecrow Press.
  • Palma-Rivas, N. (2011). Using technology to facilitate learning for minority students. New Directions for Community Colleges, 2000(112), 73–83. doi: 10.1002/cc.11207
  • Pitre, A., Pitre, E., & Ray, R. (Eds.). (2009). Educating African American students: Foundations, curriculum, and experiences (Critical Blac). Rowman & Littlefield Education.
  • Platt, J., Platt, T. L., & Watkins, L. (2013). Library anxiety among undergraduates enrolled in a research methods psychology course. Behavioral & Social Sciences Librarian, 32(4), 240–251. doi: 10.1080/01639269.2013.841464
  • Prabha, C., Silipigni Connaway, L., Olszewski, L., & Jenkins, L. R. (2007). What is enough? Satisficing information needs. Journal of Documentation, 63(1), 74–89. doi: 10.1108/00220410710723894
  • Ritterbush, J. (2014). Assessing academic library services to distance learners: A literature review of perspectives from librarians, students, and faculty. The Reference Librarian, 55(1), 26–36. doi: 10.1080/02763877.2014.853274
  • Robinson, C. M., & Reid, P. (2007). Do academic enquiry services scare students? Reference Services Review, 35(3), 405–424. doi: 10.1108/00907320710774283
  • Roccos, L. J. (2001). Distance learning and distance libraries: Where are they now? Online Journal of Distance Learning Administration, 4(3), 43. Retrieved from http://www.westga.edu/∼distance/ojdla/fall43/roccos43.html
  • Rudestam, K., & Newton, R. (1992). Surviving your dissertation: A comprehensive guide to content and process (4th ed.). SAGE.
  • Tang, Y., & Tseng, H. W. (2014). Distance students’ attitude toward library help seeking. The Journal of Academic Librarianship, 40(3–4), 307–312. doi: 10.1016/j.acalib.2014.04.008
  • Van Hoeck, M. (2017). Playing for keeps: Rethinking how research is taught to today’s college students. [Smart Talk interview with Barbara Fister over email, between June 29 and July 26, 2012] http://www.projectinfolit.org/barbara-fister-smart-talk.html
  • Van Kampen, D. J. (2004). Development and validation of the multidimensional library anxiety scale. College & Research Libraries, 65(1), 28–34. doi: 10.5860/crl.65.1.28
  • Van Kampen, D. J. (2003). Library anxiety, the information search process and doctoral use of the library [Doctoral dissertation, University of Central Florida]. Dissertation Abstracts International, 64, AAT3094823.
  • Van Scoyoc, A. M. (2003). Reducing library anxiety in first-year students: The impact of computer-assisted instruction and bibliographic instruction. Reference & User Services Quarterly, 42(4), 329–341.
  • Veal, R. (2002). The relationship between library anxiety and off-campus adult learners. Journal of Library Administration, 37(3–4), 529–536. doi: 10.1300/J111v37n03_43
  • Wagner, W. E. (2015). Using IBM SPSS statistics for research: Methods and social science statistics. Sage Publications.
  • Weiler, A. (2005). Information-seeking behavior in generation y students: Motivation, critical thinking, and learning theory. The Journal of Academic Librarianship, 31(1), 46–53. doi: 10.1016/j.acalib.2004.09.009
  • Zembylas, M., Theodorou, M., & Pavlakis, A. (2008). The role of emotions in the experience of online learning: Challenges and opportunities. Educational Media International, 45(2), 107–117. doi: 10.1080/09523980802107237

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.