Beer Style Advocacy: Strengthening the Relationship Between Consumers’ Satisfaction and Repurchase Intention

References

• Abrar, K., Zaman, S., & Satti, Z. W. (2017). Impact of online store atmosphere, customized information and customer satisfaction on online repurchase intention. Global Management Journal for Academic & Corporate Studies, 7(2), 22–34.
   Google Scholar
• Acitelli, T., & Magee, T. (2017). Audacity of Hops: The history of America’s craft beer revolution. Chicago Review Press.
   Google Scholar
• Almeida, L. L. 2018. The power of threat & identity in the beer industry Master of Science. Universidade Catolica Portuguesa.
   Google Scholar
• Anderson, E. W. (1998). Customer satisfaction and word of mouth. Journal of Service Research, 1(1), 5–17. https://doi.org/10.1177/109467059800100102
   Google Scholar
• Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. The Journal of Marketing, 58(3), 53–66. https://doi.org/10.1177/002224299405800304
   Web of Science ®Google Scholar
• Aquilani, B., Laureti, T., Poponi, S., & Secondi, L. (2015, April). Beer choice and consumption determinants when craft beers are tasted: An exploratory study of consumer preferences. Food Quality and Preference, 41, 214–224. https://doi.org/10.1016/j.foodqual.2014.12.005
   Web of Science ®Google Scholar
• Arifine, G., Felix, R., & Furrer, O. (2019). Multi-brand loyalty in consumer markets: A qualitatively-driven mixed methods approach. European Journal of Marketing, 9(2), 204–222. https://doi.org/10.1108/EJM-07-2017-0474
   Google Scholar
• Augusto, M. G., & Torres, P. M. (2017). The path to brand loyalty in the beer market. International Journal of Entrepreneurship and Small Business, 32(3), 287–298. https://doi.org/10.1504/IJESB.2017.087025
   Google Scholar
• Back, K. J., & Parks, S. C. (2003). A brand loyalty model involving cognitive, affective, and conative brand loyalty and customer satisfaction. Journal of Hospitality & Tourism Research, 27(4), 419–435. https://doi.org/10.1177/10963480030274003
   Google Scholar
• Bagozzi, R. P., & Yi, Y. (2012). Specification, evaluation, and interpretation of structural equation models. Journal of the Academy of Marketing Science, 40(1), 8–34. https://doi.org/10.1007/s11747-011-0278-x
   Web of Science ®Google Scholar
• Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173. https://doi.org/10.1037/0022-3514.51.6.1173
   PubMed Web of Science ®Google Scholar
• Bartlett, M. S. (1954). A note on the multiplying factors for various chi square approximations. Journal of the Royal Statistical Society, Series B, 16, 296–298.
   Google Scholar
• Becker, H. S. (1960). Notes on the concept of commitment. American Journal of Sociology, 66(1), 32–40. https://doi.org/10.1086/222820
   Web of Science ®Google Scholar
• Bernot, K. (2019). Is beer loyalty dead. Take Out. New York, NY: G/O Media. Retrieved from https://thetakeout.com/is-beer-loyalty-dead-1831749819
   Google Scholar
• Biancolillo, A., Bucci, R., Magrì, A. L., Magrì, A. D., & Marini, F. (2014, April). Data-fusion for multiplatform characterization of an Italian craft beer aimed at its authentication. Analytica Chimica Acta, 820, 23–31. https://doi.org/10.1016/j.aca.2014.02.024
   PubMed Web of Science ®Google Scholar
• Bitner, M. J., & Hubbert, A. R. (1994). Encounter satisfaction versus overall satisfaction versus quality. Service Quality: New Directions in Theory and Practice, 34(2), 72–94.
   Google Scholar
• Boger Jr, C. A., Kwon, J., & Ritter, M. (2019). Beer style subcategories: Persuading consumers to become loyal. International Journal of Contemporary Hospitality Management, 31(5), 2169–2186. https://doi.org/10.1108/IJCHM-04-2018-0276
   Web of Science ®Google Scholar
• Brady, M. K., & Cronin Jr., J. J. (2001). Some new thoughts on conceptualizing perceived service quality: A hierarchical approach. Journal of Marketing, 65(3), 34–49. https://doi.org/10.1509/jmkg.65.3.34.18334
   Web of Science ®Google Scholar
• Brehm, J. W., & Cohen, A. R. (1962). Explorations in cognitive dissonance. Wiley.
   Google Scholar
• Brewers Association. (2017). Brewers Association: A passion voice for craft brewers. Retrieved from https://www.brewersassociation.org/
   Google Scholar
• Brown, J., Broderick, A. J., & Lee, N. (2007). Word of mouth communication within online communities: Conceptualizing the online social network. Journal of Interactive Marketing, 21(3), 2–20. https://doi.org/10.1002/dir.20082
   Web of Science ®Google Scholar
• Brown, J. D. (2009). Statistics Corner. Questions and answers about language testing statistics: Choosing the right number of components or factors in PCA and EFA. Shiken: JALT Testing & Evaluation SIG Newsletter, 13 (2), 19–23. Also retrieved from the World Wide Web at http://jalt.org/test/bro_30.htm
   Google Scholar
• Byrne, B. M. (1994). Structural equation modeling with EQS and EQS/Windows: Basic concepts, applications, and programming. Sage.
   Google Scholar
• Calvo-Porral, C., Orosa-González, J., & Blazquez-Lozano, F. (2018). A clustered-based segmentation of beer consumers: From “beer lovers” to “beer to fuddle.” British Food Journal, 120(6), 1280–1294. https://doi.org/10.1108/BFJ-11-2017-0628
   Web of Science ®Google Scholar
• Carlaw, P. (2010). Ask for the sale. EyesOnSales - Helping You Raise the Bar. San Luis Obispo, CA:Impact Learning Systems. Retrieved from http://www.eyesonsales.com/content/article/ask_for_the_sale/
   Google Scholar
• Carvalho, N. B., Minim, L. A., Nascimento, M., de Castro Ferreira, G. H., & Minim, V. P. R. (2018). Characterization of the consumer market and motivations for the consumption of craft beer. British Food Journal, 120(2), 378–391. https://doi.org/10.1108/BFJ-04-2017-0205
   Web of Science ®Google Scholar
• Chatelain, G., Hille, S. L., Sander, D., Patel, M., Hahnel, J. J., & Brosch, T. (2018, April). Feel good, stay green: Positive affect promotes pro-environmental behaviors and mitigates compensatory mental bookkeeping effects. Journal of Environmental Psychology, 56, 3–11. https://doi.org/10.1016/j.jenvp.2018.02.002
   Web of Science ®Google Scholar
• Chiu, W., & Won, D. (2016). Consumer-brand relationships in sports products and repurchase intention. International Journal of Sports Marketing and Sponsorship, 17(3), 243–259. https://doi.org/10.1108/IJSMS-08-2016-013
   Web of Science ®Google Scholar
• Cialdini, R. B. (2008). Influence: Science and practice (5 ed.). Allyn & Bacon.
   Google Scholar
• Clemons, E. K., Gao, G. G., & Hitt, L. M. (2006). When online reviews meet hyperdifferentiation: A study of the craft beer industry. Journal of ManagementInformation Systems, 23(2), 149–171. https://doi.org/10.2753/MIS0742-1222230207
   Web of Science ®Google Scholar
• Conway, J. M., & Lance, C. E. (2010). What reviewers should expect from authors regarding common method bias in organizational research. Journal of Business and Psychology, 25(3), 325–334. https://doi.org/10.1007/s10869-010-9181-6
   Web of Science ®Google Scholar
• Cordina, M. 2018. Exploring cognitive dissonance and its relation to unplanned purchase Master of Science. University of Malta.
   Google Scholar
• Cova, B., & Cova, V. (2002). Tribal marketing: The tribalisation of society and its impact on the conduct of marketing. European Journal of Marketing, 36(5/6), 595–620. https://doi.org/10.1108/03090560210423023
   Google Scholar
• Cova, B., Kozinets, R. V., & Shankar, A. (2007). Tribes, Inc.: The new world of tribalism. Routledge Taylor & Francis Group.
   Google Scholar
• Dutton, J. E., Dukerich, J. M., & Harquail, C. V. (1994). Organizational images and member identification. Administrative Science Quarterly, 39(2), 239–263. https://doi.org/10.2307/2393235
   Web of Science ®Google Scholar
• East, R., Hammond, K., & Lomax, W. (2008). Measuring the impact of positive and negative word of mouth on brand purchase probability. International Journal of Research in Marketing, 25(3), 215–224. https://doi.org/10.1016/j.ijresmar.2008.04.001
   Web of Science ®Google Scholar
• Eelen, J., Özturan, P., & Verlegh, P. W. (2017). The differential impact of brand loyalty on traditional and online word of mouth: The moderating roles of self-brand connection and the desire to help the brand. International Journal of Research in Marketing, 34(4), 872–891. https://doi.org/10.1016/j.ijresmar.2017.08.002
   Web of Science ®Google Scholar
• Ekinci, Y., Dawes, P. L., & Massey, G. R. (2008). An extended model of the antecedents and consequences of consumer satisfaction for hospitality services. European Journal of Marketing, 42(1/2), 35–68. https://doi.org/10.1108/03090560810840907
   Web of Science ®Google Scholar
• Fastigi, M., & Cavanaugh, J. R. (2017). Turning passion into profession: A history of craft beer in Italy. Gastronomica: The Journal of Critical Food Studies, 17(2), 39–50. https://doi.org/10.1525/gfc.2017.17.2.39
   Google Scholar
• Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 56(January), 6–21. https://doi.org/10.1177/002224299205600103
   Web of Science ®Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.1177/002224378101800104
   Web of Science ®Google Scholar
• Fournier, S., & Mick, D. G. (1999). Rediscovering Satisfaction. Journal of Marketing, 63(October), 5–23. https://doi.org/10.1177/002224299906300403
   Google Scholar
• Garnefeld, I., Eggert, A., Helm, S. V., & Tax, S. S. (2013). Growing existing customers’ revenue streams through customer referral programs. Journal of Marketing, 77(4), 17–32. https://doi.org/10.1509/jm.11.0423
   Web of Science ®Google Scholar
• Gibney, K. 2018. Craft beer: Marketing strategies to survive the bubble bursting Master of Science. Dublin Business School.
   Google Scholar
• Gill, S. (2018). An analysis of Disney Theme Parks’ relational approaches to developing consumer engagement and advocacy. Journal of Promotional Communications, 6(2), 236–248.
   Google Scholar
• Gómez-Corona, C., Escalona-Buendía, H. B., García, M., Chollet, S., & Valentin, D. (2016, January). Craft vs. industrial: Habits, attitudes and motivations towards beer consumption in Mexico. Appetite, 96, 358–367. https://doi.org/10.1016/j.appet.2015.10.002
   PubMed Web of Science ®Google Scholar
• Gonzalez Viejo, C., Torrico, D. D., Dunshea, F. R., & Fuentes, S. (2019). Bubbles, foam formation, stability and consumer perception of carbonated drinks: A review of current, new and emerging technologies for rapid assessment and control. Foods, 8(12), 596. https://doi.org/10.3390/foods8120596
   PubMed Web of Science ®Google Scholar
• Graefe, D., Mowen, A., & Graefe, A. 2018. Craft beer enthusiasts’ support for neolocalism and environmental causes. In S. L. Slocum, C. Kline, & C. T. Cavaliere (Eds.), Craft Beverages and Tourism (Vol. 2 27–47). Switzerland, AG: Springer.
   Google Scholar
• Gueguen, N., Joule, R.-V., Courbet, D., Halimi-Falkowicz, S., & Marchand, M. (2013). Repeating yes in a first request and compliance with a later request: The four walls technique. Social Behavior & Personality: An International Journal, 41(2), 199–202. https://doi.org/10.2224/sbp.2013.41.2.199
   Web of Science ®Google Scholar
• Ha, H.-Y., Lee, M.-S., & Janda, S. (2016). Effects of economic and social satisfaction on partner trust: An investigation of temporal carryover effects. European Journal of Marketing, 50(1/2), 100–123. https://doi.org/10.1108/EJM-02-2014-0125
   Web of Science ®Google Scholar
• Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate analysis. Prentice Hall.
   Google Scholar
• Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (Vol. 6). New Jersey: Upper Saddle River.
   Google Scholar
• Harman, H. H. (1976). Modern factor analysis. University of Chicago Press.
   Google Scholar
• Harmon-Jones, E., & Mills, J. (2019). An introduction to cognitive dissonance theory and an overview of current perspectives on the theory. American Association.
   Google Scholar
• Hermann, U. P., Lee, C., Coetzee, W., & Boshoff, L. (2020). Predicting behavioural intetions of craft beer festival attendees by their event experience. International Journal of Wine Business Research, 33(2), 254–274. https://doi.org/10.1108/IJWBR-05-2020-0019
   Google Scholar
• Higgins, M. J., Bakke, A. J., & Hayes, J. E. (2020, June). Personality traits and bitterness perception influence the liking and intake of pale ale style beers. Food Quality and Preference, 86, 1–15. https://doi.org/10.1016/j.foodqual.2020.103994
   Web of Science ®Google Scholar
• Hill, R. P. (1987). The impact of interpersonal anxiety on consumer information processing. Psychology & Marketing, 4(2), 93–105. https://doi.org/10.1002/mar.4220040203
   Google Scholar
• Hinkin, T. R. (2005). Scale development principles and practices. In R. A. Swanson & E. F. Holton Eds., Research in organizations: Foundations and methods of inquiry (III ed., Vol. 1st) (pp. 161-179). Berett-Koehler Publishers, Inc.
   Google Scholar
• Hinkin, T. R., Tracey, J. B., & Enz, C. A. (1997). Scale construction: Developing reliable and valid measurement instruments. Journal of Hospitality & Tourism Research, 21(1), 100–120. https://doi.org/10.1177/109634809702100108
   Google Scholar
• Hu, -H.-H., Kandampully, J., & Juwaheer, T. D. (2009). Relationships and impacts of service quality, perceived value, customer satisfaction, and image: An empirical study. The Service Industries Journal, 29(2), 111–125. https://doi.org/10.1080/02642060802292932
   Web of Science ®Google Scholar
• Huarng, K. H., & Yu, M. F. (2019). Customer satisfaction and repurchase intention theory for the online sharing economy. Review of Managerial Science, 13(3), 635–647. https://doi.org/10.1007/s11846-018-0321-0
   Web of Science ®Google Scholar
• Jeong, M., Oh, H., & Gregoire, M. (2003). Conceptualizing web site quality and its consequences in the lodging industry. International Journal of Hospitality Management, 22(2), 161–175. https://doi.org/10.1016/S0278-4319(03)00016-1
   Google Scholar
• Kaiser, H. F. (1974). An index of factorial simplicity. Psychometrika, 39(1), 31–36. https://doi.org/10.1007/BF02291575
   Web of Science ®Google Scholar
• Kaplan, A. M. (2015). Millennials impact big beer. Beverage World, 134(5), 51.
   Google Scholar
• Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of social media. Business Horizons, 53(1), 59–68. https://doi.org/10.1016/j.bushor.2009.09.003
   Web of Science ®Google Scholar
• Keith, T. Z. (2014). Multiple regression and beyond: An introduction to multiple regression and structural equation modeling. Routledge.
   Google Scholar
• Kremlick, K. R. 2016. Crafting an identity: Value, practice, and the making of a craft beer community in San Antonio, Texas Master of Fine Arts. The University of Texas at San Antonio.
   Google Scholar
• Lee, M. S., Chun, S. B., Park, C., Suh, K. B., & Lee, C. W. (2017). Perception of safety as a mediator in the relations among service quality, satisfaction, and behavioral intention at Korean beach sites. Journal of Coastal Research, 79, 16–20. https://doi.org/10.2112/SI79-004.1
   Google Scholar
• Liang, L. J., Choi, H. C., & Joppe, M. (2018, January). Exploring the relationship between satisfaction, trust and switching intention, repurchase intention in the context of Airbnb. International Journal of Hospitality Management, 69, 41–48. https://doi.org/10.1016/j.ijhm.2017.10.015
   Web of Science ®Google Scholar
• Limberger, P. F., Dos Anjos, F. A., de Souza Meira, J. V., & dos Anjos, S. J. G. (2014). Satisfaction in hospitality on TripAdvisor. com: An analysis of the correlation between evaluation criteria and overall satisfaction. Tourism & Management Studies, 10(1), 59–65.
   Google Scholar
• Lin, C., & Lekhawipat, W. (2014). Factors affecting online repurchase intention. Industrial Management & Data Systems, 114(4), 597–611. https://doi.org/10.1108/IMDS-10-2013-0432
   Web of Science ®Google Scholar
• Lin, Y.-C., & Huang, P.-W. (2012). Effects of the big five brand personality dimensions on repurchase intentions: Using branded coffee chains as examples. Journal of Foodservice Business Research, 15(1), 1–18. https://doi.org/10.1080/15378020.2012.650509
   Google Scholar
• Liu, C. R., Chiu, T. H., Wang, Y. C., & Huang, W. S. (2020). Generation Y’s revisit intention and price premium for lifestyle hotels: Brand love as the mediator. International Journal of Hospitality & Tourism Administration, 21(3), 242–264. https://doi.org/10.1080/15256480.2018.1464421
   Web of Science ®Google Scholar
• Lomax, R. G., & Schumacker, R. E. (2004). A beginner’s guide to structural equation modeling. Lawrence Erlbaum Associates.
   Google Scholar
• Long, J., Velikova, P., Dodd, T., & Scott-Halsell, S. (2018). Craft beer consumers’ lifestyles and perceptions of locality. International Journal of Hospitality Beverage Management, 2(1), 1–28. https://doi.org/10.34051/j/2019.5
   Google Scholar
• Low, W.-S., Lee, J.-D., & Cheng, S.-M. (2013). The link between customer satisfaction and price sensitivity: An investigation of retailing industry in Taiwan. Journal of Retailing and Consumer Services, 20(1), 1–10. https://doi.org/10.1016/j.jretconser.2012.06.011
   Google Scholar
• Lutz, C. A., Maharjan, T., & Crawford, S. (2020). Going against the archival grain: Case studies of pop culture archives of a music scene, regional zines, and local beer. Archives and Records, 41(3), 254–273. https://doi.org/10.1080/23257962.2020.1810005
   Google Scholar
• Maffesoli, M. (1996). The time of the tribes: The decline of individualism in mass society. Sage.
   Google Scholar
• Malone, T., & Lusk, J. L. (2018). If you brew it, who will come? Market segments in the US beer market. Agribusiness, 34(2), 204–221. https://doi.org/10.1002/agr.21511
   Web of Science ®Google Scholar
• Mattila, A. S. (2007). The impact of affective commitment and hotel type in influencing guests’ share of wallet. Journal of Hospitality & Leisure Marketing, 15(4), 55–68. https://doi.org/10.1300/J150v15n04_04
   Google Scholar
• Mattila, A. S., & Mount, D. J. (2003). The impact of selected customer characteristics and response time on e-complaint satisfaction and return intent. International Journal of Hospitality Management, 22(2), 135–145. https://doi.org/10.1016/S0278-4319(03)00014-8
   Google Scholar
• Matzler, K., Grabner‐Kräuter, S., & Bidmon, S. (2008). Risk aversion and brand loyalty: The mediating role of brand trust and brand affect. Journal of Product & Brand Management, 17(3), 154–162. https://doi.org/10.1108/10610420810875070
   Google Scholar
• Mbango, P. (2018). Examining the effects of customer satisfaction on commitment and repurchase intentions of branded products. Cogent Social Sciences, 4(1), 1–17. https://doi.org/10.1080/23311886.2018.1521056
   PubMed Web of Science ®Google Scholar
• Melewar, T., & Skinner, H. (2018). Beer consumption and perceptions of utopic authenticity. Paper presented at the Proceedings of the 5th Corfu Symposium on Managing & Marketing Places, Corfu, Greece. Manchester, UK: Manchester Metropolitan University.
   Google Scholar
• Menezes, J. G., Silva, M. E., & Castelo, J. S. F. (2020). The identity constitution of the craft beer consumer in the City of Fortaleza (Brazil). BBR. Brazilian Business Review, 17(4), 381–398. https://doi.org/10.15728/bbr.2020.17.4.2
   Google Scholar
• Meng, B., & Han, H. (2018, April). Working-holiday tourism attributes and satisfaction in forming word-of-mouth and revisit intentions: Impact of quantity and quality of intergroup contact. Journal of Destination Marketing & Management, 9, 347–357. https://doi.org/10.1016/j.jdmm.2018.03.009
   Web of Science ®Google Scholar
• Mesker, A. (2019, November). Through an ale glass, palely: Mermen, Neptune/Poseidon and Tritons as motifs in beer brands and product labels. Coolabah, (27), 106–135.
   Google Scholar
• Miller, J. A. (2020). High Brau: Consumption motives and symbolic boundaries in the American craft beer movement (Doctoral dissertationIndiana University). Ann Arbor, Michigan: ProQuest Headquarters. Retrieved from https://www.proquest.com/docview/2456127949?pqorigsite=gscholar&fromopenview=true
   Google Scholar
• Money, K. (2017). Certifying craft: Preserving authenticity in the craft beer market. U. Louisville L. Rev, 55, 413.
   Google Scholar
• Moslehpour, M., Wong, W.-K., Van Pham, K., & Aulia, C. K. (2017). Repurchase intention of Korean beauty products among Taiwanese consumers. Asia Pacific Journal of Marketing and Logistics, 29(3), 569–588. https://doi.org/10.1108/APJML-06-2016-0106
   Web of Science ®Google Scholar
• Mukerjee, K. (2018). The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: Investigating the mediating effect of loyalty. Journal of Financial Services Marketing, 23(1), 12–24. https://doi.org/10.1057/s41264-018-0039-8
   Web of Science ®Google Scholar
• Muniz, A. M., & O’Guinn, T. C. (2001). Brand community. Journal of Consumer Research, 27(4), 412–432. https://doi.org/10.1086/319618
   Web of Science ®Google Scholar
• Murray, A., & Kline, C. (2015). Rural tourism and the craft beer experience: Factors influencing brand loyalty in rural North Carolina, USA. Journal of Sustainable Tourism, 23(8–9), 1198–1216. https://doi.org/10.1080/09669582.2014.987146
   Web of Science ®Google Scholar
• National Beer Wholesalers Association (2017). America’s Distributors. National Beer Whoelsalers Association. Retrieved April 27, 2017, 2017, from https://www.nbwa.org/.
   Google Scholar
• Nunnally, J. (1978). Psychometric methods. McGraw-Hill.
   Google Scholar
• Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460–469. https://doi.org/10.1177/002224378001700405
   Web of Science ®Google Scholar
• Oliver, R. L. (1997). Satisfaction: A behavioral perspective on the consumer (2nd ed.). McGraw-Hill.
   Google Scholar
• Ong, C. H., Lee, H. W., & Ramayah, T. (2018). Impact of brand experience on loyalty. Journal of Hospitality Marketing & Management, 27(7), 755–774. https://doi.org/10.1080/19368623.2018.1445055
   Web of Science ®Google Scholar
• Ong, C. H., Md. Salleh, S., & Zien Yusoff, R. (2016). The role of emotional and rational trust in explaining attitudinal and behavioral loyalty: An insight into SME brands. Gadjah Mada International Journal of Business, 18(1), 1–19. https://doi.org/10.22146/gamaijb.9285
   Web of Science ®Google Scholar
• Palumbo, F., & Herbig, P. (2000). The multicultural context of brand loyalty. European Journal of Innovation Management, 3(3), 116–125. https://doi.org/10.1108/14601060010334876
   Google Scholar
• Piroth, P., Ritter, M. S., & Rueger-Muck, E. (2020). Online grocery shopping adoption: Do personality traits matter? British Food Journal, 122(3), 957–975. https://doi.org/10.1108/BFJ-08-2019-0631
   Web of Science ®Google Scholar
• Pizam, A., & Ellis, T. (1999). Customer satisfaction and its measurement in hospitality enterprises. International Journal of Contemporary Hospitality Management, 11(7), 326–339. https://doi.org/10.1108/09596119910293231
   Google Scholar
• Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879
   PubMed Web of Science ®Google Scholar
• Reid, N., Mclaughlin, R. B., & Moore, M. S. (2014). From yellow fizz to big biz: American craft beer comes of age. Focus on Geography, 57(3), 114–125. https://doi.org/10.1111/foge.12034
   Google Scholar
• Rosales, A., Talaverano, M. I., Lozano, J., Sánchez-Vicente, C., Santamaría, Ó., García-Latorre, C., & Rodrigo, S. (2021). Craft beer vs industrial beer: Chemical and sensory differences. British Food Journal, Ahead-of-print, 1–15. https://doi.org/10.1108/BFJ-01-2021-0074
   Google Scholar
• Rust, R. T., & Oliver, R. L. (1993). Service quality: New directions in theory and practice. Sage Publications.
   Google Scholar
• Rust, R. T., & Zahorik, A. J. (1993). Customer satisfaction, customer retention, and market share. Journal of Retailing, 69(2), 193–215. https://doi.org/10.1016/0022-4359(93)90003-2
   Web of Science ®Google Scholar
• Shalehah, A., Trisno, I. L. O., Moslehpour, M., & Cor, P.-K. L. (2019). The effect of Korean beauty product characteristics on brand loyalty and customer repurchase intention in Indonesia. Paper presented at the 2019 16th International Conference on Service Systems and Service Management (ICSSSM), Hong Kong, China. Piscataway, NJ: Institute of Electrical and Electronics Engineers, Inc.
   Google Scholar
• Skogland, I., & Siguaw, J. A. (2004). Are your satisfied customers loyal? Cornell Hotel and Restaurant Administration Quarterly, 45(3), 221–234. https://doi.org/10.1177/0010880404265231
   Google Scholar
• Smith, A. K., Bolton, R. N., & Wagner, J. (1999). A model of customer satisfaction with service encounters involving failure and recovery. Journal of Marketing Research, 36(3), 356–372. https://doi.org/10.1177/002224379903600305
   Web of Science ®Google Scholar
• Smith, S., Farrish, J., McCarroll, M., & Huseman, E. (2017). Examining the craft brew industry: Identifying research needs. International Journal of Hospitality Beverage Management, 1(1), 1–15. https://doi.org/10.34051/j/2019.3
   Google Scholar
• Social Issues Research Centre (2018), Social and cultural aspects of drinking [online], Social IssuesResearch Centre available at:www.sirc.org/publik/drinking6.html (accessed 26January 2018).
   Google Scholar
• Sozen, E., & O’Neill, M. (2020). An exploration of quality service in brewing sector. Journal of Quality Assurance in Hospitality & Tourism, 21(1), 105–128. https://doi.org/10.1080/1528008X.2019.1619499
   Google Scholar
• Staples, A. J., Reeling, C. J., Widmar, N. J. O., & Lusk, J. L. (2020). Consumer willingness to pay for sustainability attributes in beer: A choice experiment using eco‐labels. Agribusiness, 36(4), 591-612.
   Web of Science ®Google Scholar
• Steiger, J. H. (1990). Structural model evaluation and modification: An interval estimation approach. Multivariate Behavioral Research, 25(2), 173–180. https://doi.org/10.1207/s15327906mbr2502_4
   PubMed Web of Science ®Google Scholar
• Susilowati, C., & Sugandini, D. (2018). Perceived value, eWord-of-mouth, traditional word-of-mouth, and perceived quality to destination image of vacation tourists. Review of Integrative Business and Economics Research, 7(1), 312–321.
   Google Scholar
• Tanford, S. (2016). Antecedents and outcomes of hospitality loyalty: A meta-analysis. Cornell Hospitality Quarterly, 57(2), 122–137. https://doi.org/10.1177/1938965516640121
   Web of Science ®Google Scholar
• Tanford, S., Shoemaker, S., & Dinca, A. (2016). Back to the future: Progress and trends in hotel loyalty marketing. International Journal of Contemporary Hospitality Management, 28(9), 1937–1967. https://doi.org/10.1108/IJCHM-05-2015-0237
   Web of Science ®Google Scholar
• Tarofder, A. K., Karim, M. F., Adam, M. A., & Khalid, N. D. (2020). Factors affecting consumers’ involvement In store brand selection in Klang Valley. Psychology and Education Journal, 57(9), 2519–2525.
   Google Scholar
• Tarofder, A. K., Nikhashemi, S. R., Azam, S. F., Selvantharan, P., & Haque, A. (2016). The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction. International Journal of Quality and Service Sciences, 8(4), 516–535. https://doi.org/10.1108/IJQSS-04-2015-0044
   Web of Science ®Google Scholar
• Taylor, S., Jr, & DiPietro, R. B. (2017). Segmenting craft beer drinkers: An analysis of motivations, willingness to pay, and repeat patronage intentions. International Journal of Hospitality & Tourism Administration, 20(4), 423–448. https://doi.org/10.1080/15256480.2017.1397585
   Web of Science ®Google Scholar
• Taylor, S., Jr, DiPietro, R. B., So, K. K., Taylor, D. C., & Hudson, S. (2020, January). Building consumer brand loyalty: An assessment of the microbrewery taproom experience. International Journal of Hospitality & Tourism Administration, Ahead-of-print, 1–23. https://doi.org/10.1080/15256480.2019.1708226
   Google Scholar
• Teraji, S. (2009). A model of corporate social performance: Social satisfaction and moral conduct. The Journal of Socio-Economics, 38(6), 926–934. https://doi.org/10.1016/j.socec.2009.06.003
   Google Scholar
• Thome, K., Soares, A. P., & Moura, J. V. (2017). Social interaction and beer consumption. Journal of Food Products Marketing, 23(2), 186–208. https://doi.org/10.1080/10454446.2017.1244797
   Web of Science ®Google Scholar
• Tse, D. K., & Wilton, P. C. (1988). Models of consumer satisfaction formation: An extension. Journal of Marketing Research, 25(2), 204–212. https://doi.org/10.1177/002224378802500209
   Web of Science ®Google Scholar
• Viejo, C. G., Fuentes, S., Howell, K., Torrico, D., & Dunshea, F. R. (2018, October). Robotics and computer vision techniques combined with non-invasive consumer biometrics to assess quality traits from beer foamability using machine learning: A potential for artificial intelligence applications. Food Control, 92, 72–79. https://doi.org/10.1016/j.foodcont.2018.04.037
   Web of Science ®Google Scholar
• Waldrop, M. E. (2017). Economics of organic and sustainable products (Doctoral dissertation, Washington State University). Ann Arbor, Michigan: ProQuest Dissertations Publishing. Retreived from http://ses.wsu.edu/wp-content/uploads/2019/11/WaldropDissertation_Final.pdf
   Google Scholar
• Waldrop, M. E., & McCluskey, J. J. (2019). Does information about organic status affect consumer sensory liking and willingness to pay for beer? Agribusiness, 35(2), 149–167. https://doi.org/10.1002/agr.21567
   Web of Science ®Google Scholar
• Walls, P. (2017). The buffalo, pumpkin, and hops: A history of Bill Owens and craft beer. Unkown: White Mule Press.
   Google Scholar
• White, S. S., & Schneider, B. (2000). Climbing the commitment ladder: The role of expectations disconfirmation on customers’ behavioral intentions. Journal of Service Research, 2(3), 240–253. https://doi.org/10.1177/109467050023002
   Google Scholar
• Wirtz, J., Mattila, A. S., & Tan, R. L. (2000). The moderating role of target-arousal on the impact of affect on satisfaction: An examination in the context of service experiences. Journal of Retailing, 76(3), 347–365. https://doi.org/10.1016/S0022-4359(00)00031-2
   Web of Science ®Google Scholar
• Yi, M. Y., & Davis, F. D. (2003). Developing and validating an observational learning model of computer software training and skill acquisition. Information Systems Research, 14(2), 146–169. https://doi.org/10.1287/isre.14.2.146.16016
   Web of Science ®Google Scholar
• Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996, April). The behavioral consequences of service quality. The Journal of Marketing, 60(2), 31–46. https://doi.org/10.1177/002224299606000203
   Web of Science ®Google Scholar