Café attachment, experiential relationship quality and experiential outcomes

References

• Anderson, D. H., Nickerson, R. G., Stein, T. V., & Lee, M. E. (2000). Planning to provide community and visitor benefits. In W. C. Gartner & D. W. Lime (Eds.), Trends in outdoor recreation, leisure, and tourism (pp. 197–211). CABI Publishing.
   Google Scholar
• Anton, C. E., & Lawrence, C. (2014). Home is where the heart is: The effect of place of residence on place attachment and community participation. Journal of Environmental Psychology, 40, 451–461. https://doi.org/10.1016/j.jenvp.2014.10.007
   Web of Science ®Google Scholar
• Antonsich, M. (2010). Searching for belonging–an analytical framework. Geography Compass, 4(6), 644–659. https://doi.org/10.1111/j.1749-8198.2009.00317.x
   Google Scholar
• Bigné, J. E., Andreu, L., & Gnoth, J. (2005). The theme park experience: An analysis of pleasure, arousal and satisfaction. Tourism Management, 26(6), 833–844. https://doi.org/10.1016/j.tourman.2004.05.006
   Web of Science ®Google Scholar
• Bricci, L., Fragata, A., & Antunes, J. (2016). The effects of trust, commitment and satisfaction on customer loyalty in the distribution sector. Journal of Economics, Business and Management, 4(2), 173–177. https://doi.org/10.7763/JOEBM.2016.V4.386
   Google Scholar
• Buta, N., Holland, S. M., & Kaplanidou, K. (2014). Local communities and protected areas: The mediating role of place attachment for pro-environmental civic engagement. Journal of Outdoor Recreation and Tourism, 5-6(6), 1–10. https://doi.org/10.1016/j.jort.2014.01.001
   Google Scholar
• Clark, M. S., & Grote, N. K. (2003). Close relationships. In I. B. Weiner, T. Millon, & M. J. Lerner (Eds.), Handbook of psychology, Volume 5: Personality and social psychology (pp. 447–461). John Wiley & Sons.
   Google Scholar
• de Figueiredo Marcos, A. M. B., & de Matos Coelho, A. F. (2018). Communication relational outcomes in the insurance industry. Asia Pacific Journal of Marketing and Logistics, 30(5), 1294–1318. https://doi.org/10.1108/APJML-10-2017-0235
   Web of Science ®Google Scholar
• Delgado‐Ballester, E., & Munuera‐Alemán, J. L. (2001). Brand trust in the context of consumer loyalty. European Journal of Marketing, 35(11/12), 1238–1258. https://doi.org/10.1108/EUM0000000006475
   Google Scholar
• Evanschitzky, H., Iyer, G. R., Plassmann, H., Niessing, J., & Meffert, H. (2006). The relative strength of affective commitment in securing loyalty in service relationships. Journal of Business Research, 59(12), 1207–1213. https://doi.org/10.1016/j.jbusres.2006.08.005
   Web of Science ®Google Scholar
• Farnham, S. D., McCarthy, J. F., Patel, Y., Ahuja, S., Norman, D., Hazlewood, W. R., & Lind, J. (2009). Measuring the impact of third place attachment on the adoption of a place-based community technology. Paper presented at the SIGCHI Conference on Human Factors in Computing Systems, Boston, MA.
   Google Scholar
• Fassnacht, M., & Koese, I. (2006). Quality of electronic services: Conceptualising and testing a hierarchical model. Journal of Service Research, 9(1), 19–37. https://doi.org/10.1177/1094670506289531
   Web of Science ®Google Scholar
• Felton, E. (2012). Eat, drink and be civil: Sociability and the cafe. Media/Culture, 15(2), 1–2. https://doi.org/10.5204/mcj.463
   Google Scholar
• Fernandes, T., & Cruz, M. (2016). Dimensions and outcomes of experience quality in tourism: The case of Port wine cellars. Journal of Retailing and Consumer Services, 31, 371–379. https://doi.org/10.1016/j.jretconser.2016.05.002
   Web of Science ®Google Scholar
• Fing. (2020). About Korea telecom. Retrieved https://app.fing.com/internet/provider/Korea%20Telecom/South%20Korea
   Google Scholar
• Fresque‐Baxter, J. A., & Armitage, D. (2012). Place identity and climate change adaptation: A synthesis and framework for understanding. Wiley Interdisciplinary Reviews. Climate Change, 3(3), 251–266. https://doi.org/10.1002/wcc.164.
   Web of Science ®Google Scholar
• Hair, J. F. J., Black, W. C., Babin, B. J., & Anderson, R. F. (2010). Multivariate data analysis: A global perspective (7th ed.). Pearson Education.
   Google Scholar
• Halpenny, E. A. (2010). Pro-environmental behaviours and park visitors: The effect of place attachment. Journal of Environmental Psychology, 30(4), 409–421. https://doi.org/10.1016/j.jenvp.2010.04.006
   Web of Science ®Google Scholar
• Hammitt, W. E., Backlund, E. A., & Bixler, R. D. (2006). Place bonding for recreation places: Conceptual and empirical development. Leisure Studies, 25(1), 17–41. https://doi.org/10.1080/02614360500098100
   Google Scholar
• Hammitt, W. E., Kyle, G. T., & Oh, C. O. (2009). Comparison of place bonding models in recreation resource management. Journal of Leisure Research, 41(1), 57–72. https://doi.org/10.1080/00222216.2009.11950159
   Web of Science ®Google Scholar
• Han, H., & Hyun, S. S. (2015). Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness. Tourism Management, 46, 20–29. https://doi.org/10.1016/j.tourman.2014.06.003
   Web of Science ®Google Scholar
• Han, H., Nguyen, H. N., Song, H., Chua, B.-L., Lee, S., & Kim, W. (2018). Drivers of brand loyalty in the chain coffee shop industry. International Journal of Hospitality Management, 72, 86–97. https://doi.org/10.1016/j.ijhm.2017.12.011
   Web of Science ®Google Scholar
• Han, H., & Ryu, K. (2012). Key factors driving customers’ word-of-mouth intentions in full-service restaurants: The moderating role of switching costs. Cornell Hospitality Quarterly, 53(2), 96–109. https://doi.org/10.1177/1938965511433599
   Web of Science ®Google Scholar
• Hess, J., & Story, J. (2005). Trust-based commitment: Multidimensional consumer-brand relationships. Journal of Consumer Marketing, 22(6), 313–322. https://doi.org/10.1108/07363760510623902
   Google Scholar
• Hidalgo, M. C., & Hernandez, B. (2001). Place attachment: Conceptual and empirical questions. Journal of Environmental Psychology, 21(3), 273–281. https://doi.org/10.1006/jevp.2001.0221
   Web of Science ®Google Scholar
• Hong, J. J., & Kim, N. J. (2019). An investigation of the relationship between place attachment (PA) and pro-environmental behavioural intentions (PEBI) and its implications towards over-tourism. Paper presented at the Travel and Tourism Research Association International Conference, Melbourne, Australia.
   Google Scholar
• Hu, H. H., Kandampully, J., & Juwaheer, T. D. (2009). Relationships and impacts of service quality, perceived value, customer satisfaction, and image: An empirical study. The Service Industries Journal, 29(2), 111–125. https://doi.org/10.1080/02642060802292932
   Web of Science ®Google Scholar
• Jiang, Y., Ramkissoon, H., Mavondo, F. T., & Feng, S. (2017). Authenticity: The link between destination image and place attachment. Journal of Hospitality Marketing & Management, 26(2), 105–124. https://doi.org/10.1080/19368623.2016.1185988
   Web of Science ®Google Scholar
• Kantsperger, R., & Kunz, W. H. (2010). Consumer trust in service companies: A multiple mediating analysis. Journal of Service Theory and Practice, 20(1), 4–25. https://doi.org/10.1108/09604521011011603.
   Google Scholar
• Kim, G. J. (2014). Applying service profit chain model to the Korean restaurant industry. International Journal of Hospitality Management, 36, 1–13. https://doi.org/10.1016/j.ijhm.2013.07.008
   Web of Science ®Google Scholar
• Kim, H.-S., & Shim, J.-H. (2017). The effects of service qualities on customer satisfaction and behavioral intention in coffee shops. International Journal of Industrial Distribution & Business, 8(5), 95–109. https://doi.org/10.13106/ijidb.2017.vol8.no5.95.
   Google Scholar
• Kyle, G., Graefe, A., & Manning, R. (2005). Testing the dimensionality of place attachment in recreational settings. Environment and Behavior, 37(2), 153–177. https://doi.org/10.1177/0013916504269654
   Web of Science ®Google Scholar
• Lieblein, V. S. D., Warne, M., Huot, S., Laliberte Rudman, D., & Raanaas, R. K. (2018). A photovoice study of school belongingness among high school students in Norway. International Journal of Circumpolar Health, 77(1), 1–11. https://doi.org/10.1080/22423982.2017.1421369
   Google Scholar
• Lin, K. M., Chang, C. M., Lin, Z. P., Tseng, M. L., & Lan, L. W. (2009). Application of experiential marketing strategy to identify factors affecting guests’ leisure behaviour in Taiwan hot-spring hotel. WSEAS Transactions on Business and Economics, 6(5), 229–240.
   Google Scholar
• Liu, C. T., Guo, Y. M., & Lee, C. H. (2011). The effects of relationship quality and switching barriers on customer loyalty. International Journal of Information Management, 31(1), 71–79. https://doi.org/10.1016/j.ijinfomgt.2010.05.008
   Web of Science ®Google Scholar
• Loer, R. (2017). The service quality – loyalty relationship in sports clubs: Does the social context matter? [ Unpublished master’s thesis]. The Open University of the Netherlands.
   Google Scholar
• Manturuk, K. R., Lindblad, M. R., & Quercia, R. G. (2017). A place called home: The social dimensions of homeownership. Oxford University Press.
   Google Scholar
• Milligan, M. J. (1998). Interactional past and potential: The social construction of place attachment. Symbolic Interaction, 21(1), 1–33. https://doi.org/10.1525/si.1998.21.1.1
   Web of Science ®Google Scholar
• Nadiri, H., & Gunay, G. N. (2013). An empirical study to diagnose the outcomes of customers’ experiences in trendy coffee shops. Journal of Business Economics and Management, 14(1), 22–53. https://doi.org/10.3846/16111699.2011.631742
   Web of Science ®Google Scholar
• Naylor, G., Kleiser, S. B., Baker, J., & Yorkston, E. (2008). Using transformational appeals to enhance the retail experience. Journal of Retailing, 84(1), 49–57. https://doi.org/10.1016/j.jretai.2008.01.001
   Web of Science ®Google Scholar
• Nieters, J., & Gabriel-Petit, P. (2015). Envisioning experience outcomes. Retrieved https://www.uxmatters.com/mt/archives/2015/04/envisioning-experience-outcomes.php
   Google Scholar
• Proshansky, H. M., Fabian, A. K., & Kaminoff, R. (1983). Place-identity: Physical world socialization of the self. Journal of Environmental Psychology, 3(1), 57–83. https://doi.org/10.1016/S0272-4944(83)80021-8
   Google Scholar
• Ramkissoon, H., Smith, L. D. G., & Weiler, B. (2013a). Testing the dimensionality of place attachment and its relationships with place satisfaction and pro-environmental behaviours: A structural equation modelling approach. Tourism Management, 36, 552–566. https://doi.org/10.1016/j.tourman.2012.09.003
   Web of Science ®Google Scholar
• Ramkissoon, H., Weiler, B., & Smith, L. D. G. (2013b). Place attachment, place satisfaction and pro-environmental behaviour: A comparative assessment of multiple regression and structural equation modelling. Journal of Policy Research in Tourism, Leisure and Events, 5(3), 215–232. https://doi.org/10.1080/19407963.2013.776371
   Google Scholar
• Rastbod, S., & Aflatounian, Z. (2018). The relationship between place attachment and the satisfaction of visitors in cinema multiplex (case study: Pardis Melat and koorosh, Tehran, Iran). Space Ontology International Journal, 7(2), 15–21.
   Google Scholar
• Reichheld, F. F., & Schefter, P. (2000). E-loyalty: Your secret weapon on the web. Harvard Business Review, 78(4), 105–113.
   Web of Science ®Google Scholar
• Sathish, A. S., & Venkatesakumar, R. (2011). Coffee experience and drivers of satisfaction, loyalty in a coffee outlet-with special reference to “café coffee day”. Journal of Contemporary Management Research, 5(2), 1–13.
   Google Scholar
• Semken, S., & Freeman, C. B. (2008). Sense of place in the practice and assessment of place‐based science teaching. Science Education, 92(6), 1042–1057. https://doi.org/10.1002/sce.20279
   Web of Science ®Google Scholar
• Setiati, G., Santosa, I., & Syarief, A. (2015). Gender dan place attachment pada coffee shop di Bandung (Studi kasus roemah kopi). Jurnal Sosioteknologi, 14(3), 298–310. https://doi.org/10.5614/sostek.itbj.2015.14.3.8
   Google Scholar
• Shpetim, C. (2012). Exploring the relationships among service quality, satisfaction, trust and store loyalty among retail customers. Journal of Competitiveness, 4(4), 16–35. https://doi.org/10.7441/joc.2012.04.02
   Google Scholar
• Shumaker, S. A., & Taylor, R. B. (1983). Toward a clarification of people-place relationships: A model of attachment to place. In N. R. Feimer & E. S. Geller (Eds.), Environmental Psychology: Directions and perspectives (pp. 219–251). Praeger.
   Google Scholar
• Song, H., Wang, J., & Han, H. (2019). Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops. International Journal of Hospitality Management, 79, 50–59. https://doi.org/10.1016/j.ijhm.2018.12.011
   Web of Science ®Google Scholar
• Tan, W.-K., & Chang, Y.-G. (2016). Place familiarity and attachment: Moderators of the relationship between readers’ credibility assessment of a travel blog and review acceptance. Journal of Travel & Tourism Marketing, 33(4), 453–470. https://doi.org/10.1080/10548408.2015.1064059
   Web of Science ®Google Scholar
• The Korea Times. (2020). First 5G barista robot cafe opens in Gangnam. Retrieved https://www.koreatimes.co.kr/www/tech/2018/12/133_260950.html
   Google Scholar
• Tumanan, M. A. R., & Lansangan, J. R. G. (2012). More than just a cuppa coffee: A multi-dimensional approach towards analyzing the factors that define place attachment. International Journal of Hospitality Management, 31(2), 529–534. https://doi.org/10.1016/j.ijhm.2011.07.012
   Web of Science ®Google Scholar
• Van Der Aa, Z., Bloemer, J., & Henseler, J. (2015). Using customer contact centres as relationship marketing instruments. Service Business, 9(2), 185–208. https://doi.org/10.1007/s11628-013-0223-9
   Web of Science ®Google Scholar
• Van Tonder, E., & Roberts-Lombard, M. (2015). Relationship marketing dimensions predicting customer loyalty towards independent financial advisors. Journal of Contemporary Management, 12(1), 184–207. https://doi.org/10.4102/ac.v16i1.337.
   Google Scholar
• Walter, A., Mueller, T. A., & Helfert, G. (2000). The impact of satisfaction, trust, and relationship value on commitment: Theoretical considerations and empirical results. Paper presented at the 16th Annual IMP Conference, Bath, UK.
   Google Scholar
• Waxman, L. (2006). The coffee shop: Social and physical factors influencing place attachment. Journal of Interior Design, 31(3), 35–53. https://doi.org/10.1111/j.1939-1668.2006.tb00530.x
   Google Scholar
• Weijs-Perrée, M., Van Den Berg, P., Arentze, T., & Kemperman, A. (2017). Social networks, social satisfaction and place attachment in the neighborhood. Region, 4(3), 133–151. https://doi.org/10.18335/region.v4i3.194
   Google Scholar
• Williams, D. R., Patterson, M. E., Roggenbuck, J. W., & Watson, A. E. (1992). Beyond the commodity metaphor: Examining emotional and symbolic attachment to place. Leisure Sciences, 14(1), 29–46. https://doi.org/10.1080/01490409209513155
   Web of Science ®Google Scholar
• Williams, D. R., & Vaske, J. J. (2003). The measurement of place attachment: Validity and generalizability of a psychometric approach. Forest Science, 49(6), 830–840.
   Web of Science ®Google Scholar
• Wimberley, R. C. (1978). Dimensions of commitment: Generalizing from religion to politics. Journal for the Scientific Study of Religion, 17(3), 225–240. https://doi.org/10.2307/1386318
   Web of Science ®Google Scholar
• Wu, H. C. (2017). What drives experiential loyalty? A case study of Starbucks coffee chain in Taiwan. British Food Journal, 119(3), 468–496. https://doi.org/10.1108/BFJ-08-2016-0349
   Web of Science ®Google Scholar
• Wu, H. C., Ai, C. H., & Cheng, C. C. (2019a). Experiential quality, experiential psychological states and experiential outcomes in an unmanned convenience store. Journal of Retailing and Consumer Services, 51, 409–420. https://doi.org/10.1016/j.jretconser.2019.07.003
   Web of Science ®Google Scholar
• Wu, H. C., Chen, X., & Cheng, C. C. (2019c). Relationships between experiential cultural distance, experiential relationship quality and experiential future intentions: The case of Mainland Chinese tourists. Journal of Tourism and Cultural Change, 19(2), 250–273. https://doi.org/10.1080/14766825.2019.1679160
   Web of Science ®Google Scholar
• Wu, H. C., & Cheng, C. C. (2018). What drives spectators’ experiential loyalty? A case study of the Olympic Football Tournament Rio 2016. Asia Pacific Journal of Marketing and Logistics, 30(4), 837–866
   Web of Science ®Google Scholar
• Wu, H.-C., Chang, -Y.-Y., & Wu, T.-P. (2019b). Pilgrimage: What drives pilgrim experiential supportive intentions? Journal of Hospitality and Tourism Management, 38, 66–81. https://doi.org/10.1016/j.jhtm.2018.11.001
   Web of Science ®Google Scholar
• Wu, H.-C., Cheng, C.-C., Ai, C.-H., & Chen, G. (2019d). Relationships between restaurant attachment, experiential relationship quality and experiential relationship intentions: The case of single friendly restaurants in Taiwan. Journal of Hospitality and Tourism Management, 40, 50–66. https://doi.org/10.1016/j.jhtm.2019.06.002
   Web of Science ®Google Scholar
• Yi, X. L., Fu, X. X., Jin, W. M., & Okumus, F. (2018). Constructing a model of exhibition attachment: Motivation, attachment, and loyalty. Tourism Management, 65, 224–236. https://doi.org/10.1016/j.tourman.2017.10.006
   Web of Science ®Google Scholar
• Zhang, M., Kim, P. B., & Goodsir, W. (2019). Effects of service experience attributes on customer attitudes and behaviours: The case of New Zealand café industry. Journal of Hospitality Marketing & Management, 28(1), 28–50. https://doi.org/10.1080/19368623.2018.1493711
   Web of Science ®Google Scholar