Research Note: How Routinization Affects Power Dynamics at a Family Restaurant Chain

REFERENCES

• Benson , S. P. 1986 . Counter cultures: Saleswomen, managers, and customers in American department stores, 1890–1940 , Urbana : University of Illinois Press .
   Google Scholar
• Bowen , D. E. and Lawler , E. E. 1995 . Empowering service employees . Sloan Management Review , 36 ( 4 ) : 73 – 84 .
   Google Scholar
• Braverman , H. 1974 . Labor and monopoly capital: The degradation of work in the twentieth-century , New York : Monthly Review Press .
   Google Scholar
• Burawoy , M. 1979 . Manufacturing consent: Changes in the labor process under monopoly capitalism , Chicago : University of Chicago Press .
   Google Scholar
• Fine , G. A. 1996 . Kitchens: The culture of restaurant work , Berkeley : University of California Press .
   Google Scholar
• Fox , A. 1974 . Beyond contract: Work, power, and trust relations , London : Faber and Faber .
   Google Scholar
• Friedman , A. 1977 . Industry and labor , London : Macmillan .
   Google Scholar
• Fuller , L. and Smith , V. 1996 . “ Consumers' reports: Management by customers in a changing economy ” . In Working in the service society , Edited by: MacDonald , C. L. and Sirianni , C. 74 – 90 . Philadelphia : Temple University Press .
   Google Scholar
• Leidner , R. 1993 . Fast food, fast talk: Service work and the routinization of everyday life , Berkeley : University of California Press .
   Google Scholar
• Leidner , R. 1996 . “ Rethinking questions of control: Lessons from McDonald's ” . In Working in the service society , Edited by: MacDonald , C. L. and Sirianni , C. 29 – 49 . Philadelphia : Temple University Press .
   Google Scholar
• Loe , M. 1996 . Working for men—At the intersection of power, gender, and sexuality . Sociological Inquiry , 66 : 399 – 421 .
   Web of Science ®Google Scholar
• Newman , K. 1999 . No shame in my game: The working poor in the inner city , New York : Vintage Books .
   Google Scholar
• Paules , G. 1991 . Dishing it out: Power and resistance among waitresses in a New Jersey restaurant , Philadelphia : Temple University Press .
   Google Scholar
• Smith , V. 1990 . Managing in the corporate interest: Control and resistance in an American bank , Berkeley : University of California Press .
   Google Scholar
• Wharton , A. 1996 . “ Service with a smile: Understanding the consequences of emotional labor ” . In Working in the service society , Edited by: MacDonald , C. L. and Sirianni , C. 91 – 112 . Philadelphia : Temple University Press .
   Google Scholar
• Zimbalist , A. 1979 . Case studies on the labor process , New York : Monthly Review Press .
   Google Scholar