Factors Affecting the Foodservice Satisfaction of Food Contractor Operations—A Case Study of an Employee Cafeteria in a High-Tech Manufacturing Plant in Taiwan

REFERENCES

• Bitner , M. J. , Booms , B. H. and Tetreault , M. S. 1990 . The service encounter: Diagnosing favorable and unfavorable incidents . Journal of Marketing , 54 : 71 – 84 .
   Web of Science ®Google Scholar
• Booth , L. P. , Neale , R. J. and Tilston , C. H. 1990 . Consumer survey of school meals . British Food Journal , 92 : 22 – 31 .
   Google Scholar
• Capra , S. , Wright , O. , Sardie , M. , Bauer , J. and Askew , D. 2005 . The Acute Hospital Foodservice Patient Satisfaction Questionnaire: The development of a valid and reliable tool to measure patient satisfaction with acute care hospitality foodservices . Foodservice Research International , 16 : 1 – 14 .
   Google Scholar
• Cardello , A. , Bell , R. and Kramer , M. 1996 . Attitudes of consumers toward military and other institutional foods . Food Quality and Preference , 7 : 7 – 20 .
   Web of Science ®Google Scholar
• Dube , L. , Renaghan , L. M. and Miller , J. M. 1994 . Measuring customer satisfaction for strategic management . The Cornell Hotel and Restaurant Administration Quarterly , 35 ( 1 ) : 39 – 47 .
   Google Scholar
• Furst , T. , Connors , M. , Bisogni , C. A. , Sobal , J. and Falk , L. W. 1996 . Food choice: A conceptual model of the process . Appetite , 26 : 247 – 265 .
   PubMed Web of Science ®Google Scholar
• Gormley , T. R. and Walshe , T. 1991 . Assessment of school meals and weights/heights of primary children in inner city Dublin schools . Irish Journal of Food Science and Technology , 15 : 1 – 15 .
   Google Scholar
• Harrison-Walker , L. J. 2001 . The measurement of word-of-mouth communication and an investigation of service quality and customer commitment and potential antecedents . Journal of Service Research , 4 : 60 – 75 .
   Google Scholar
• Johns , N. and Howard , A. 1998 . Customer expectations versus perceptions of service performance in the foodservice industry . International Journal of Service Industry Management , 9 : 248
   Google Scholar
• Johns , N. and Pine , R. 2002 . Consumer behavior in the food service industry: A review . International Journal of Hospitality Management , 21 : 119 – 134 .
   Google Scholar
• Johnston , C. M. and Upton , E. M. 1991 . Managers' perceptions of customers' satisfaction with their hospital cafeteria services . Journal of the Canadian Dietetic Association , 52 : 11 – 14 .
   PubMedGoogle Scholar
• Kim , W. G. and Kim , Y. Antecedents and consequences of customer satisfaction in restaurant servicescape . Paper presented at the July 2005 I-CHRIE Annual Conference . Las Vegas, NV.
   Google Scholar
• Knutson , B. J. 2000 . College students and fast food—How students perceive restaurant brands . The Cornell Hotel and Restaurant Administration Quarterly , 41 ( 3 ) : 68 – 74 .
   Google Scholar
• Lee , K. E. , Shanklin , C. W. and Johnson , D. E. 2003 . Development of service quality measurement for foodservice in continuing care retirement communities . Foodservice Research International , 14 : 1 – 21 .
   Google Scholar
• Lo , A. S. , Tan , A. Y. F. and Qu , H. Examination of selection criteria for customers visiting coffee house: A case study of a coffee chain Hong Kong . Paper presented at the July 2005 I-CHRIE Annual Conference . Las Vegas, NV.
   Google Scholar
• Mangold , W. G. , Miller , F. and Brockway , G. R. 1999 . Word-of-mouth communication in the service marketplace . Journal of Service Marketing , 13 : 73 – 89 .
   Google Scholar
• McFarlane , T. and Pliner , P. 1997 . Increasing willingness to taste novel foods: Effects of nutrition and taste information . Appetite , 28 : 227 – 238 .
   PubMed Web of Science ®Google Scholar
• Meyer , M. K. , Conklin , M. T. and Carr , D. H. 1997 . High School Food Survey , Lafayette, MS : National Food Service Management Institute, University of Mississippi .
   Google Scholar
• Middleton , G. 2000 . A preliminary study of chefs' attitudes and knowledge of healthy eating in Edinburgh's restaurants . International Journal of Hospitality Management , 19 : 399 – 412 .
   Google Scholar
• Nettles , M. F. and Gregoire , M. B. 2000 . Analysis of the process used to select a food production system for school foodservice . The Journal of Child Nutrition and Management , 24 : 84 – 91 .
   Google Scholar
• Nicolau , J. L. 2002 . Assessing new hotel openings through an event study . Tourism Management , 23 : 47 – 54 .
   Web of Science ®Google Scholar
• Oh , H. 1999 . Service quality, customer satisfaction, and customer value: A holistic perspective . International Journal of Hospitality Management , 18 : 67 – 82 .
   Google Scholar
• Oliver , R. L. 1981 . Measurement and evaluation of satisfaction processes in retail settings . Journal of Retailing , 57 : 25 – 47 .
   Web of Science ®Google Scholar
• Pagliarini , E. , Gabbiadini , N. and Ratti , S. 2005 . Consumer testing with children on food combinations for school lunch . Food Quality and Preference , 16 : 131 – 138 .
   Web of Science ®Google Scholar