What makes a motorsports event enjoyable? The case of Macau Grand Prix

References

• Allen, J., O'Toole, W., Harris, R., & McDonnell, I. (2010). Festival and special event management, 5th ed. Milton, Qld: John Wiley & Sons Australia.
   Google Scholar
• Asubonteng, P., McCleary, K. J., & Swan, J. E. (1996). SERVQUAL revisited: A critical review of service quality. Journal of Services Marketing, 10(6), 62–81.
   Google Scholar
• Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57–71.
   Google Scholar
• Booms, B. H., & Bitner, M. J. (1981). Marketing strategies and organization structures for service firms. In J. H. Donnelly & W. R. George (Eds.), Marketing of Services, 47–51. Chicago, IL: American Marketing Association.
   Google Scholar
• Chelladurai, P., & Chang, K. (2000). Targets and standards of quality in sport services. Sport Management Review, 3(1), 1–22. doi: http://dx.doi.org/10.1016/S1441-3523(00)70077-5
   Google Scholar
• Chen, S. C. (2011). Residents’ perceptions of the impact of major annual tourism events in Macao: Cluster analysis. Journal of Convention & Event Tourism, 12(2), 106–128.
   Google Scholar
• Couto, U. S. (2015, June). Macau and Macau Grand Prix—A Diamond Jubilee: Probably the town's most enduring couple in a love-hate relationship. Paper presented at the 13th ApacCHRIE Conference in conjunction with 15th APF Conference, Auckland, New Zealand.
   Google Scholar
• Fredline, E., & Faulkner, B. (2002a). Residents reactions to the staging of major motorsport events within their communities: A cluster analysis. Event Management, 7(2), 103–114.
   Google Scholar
• Fredline, E., & Faulkner, B. (2002b). Variations in residents reactions to major motorsport events: Why residents perceive the impacts of events differently. Event Management, 7(2), 115–125.
   Google Scholar
• Getz, D. (2007). Event studies: Theory, research and policy for planned events. Oxford: Elsevier Butterworth-Heinemann.
   Google Scholar
• Getz, D. (2012). Event studies: Discourses and future directions. Event Management, 16(2), 171–187.
   Google Scholar
• Greenwell, T. C., Fink, J. S., & Pastore, D. L. (2002). Assessing the influence of the physical sports facility on customer satisfaction within the context of the service experience. Sport Management Review, 5(2), 129–148. doi: http://dx.doi.org/10.1016/S1441-3523(02)70064-8
   Google Scholar
• Grönroos, C. (1984). A service quality model and its marketing implications. European Journal of Marketing, 18(4), 36–44.
   Google Scholar
• Hair, J. F., Black, B., Babin, B., & Anderson, R. E. (2010). Multivariate data analysis, 7th ed. Upper Saddle River, NJ: Prentice Hall.
   Google Scholar
• Hassan, D., & Connor, S. O. (2009). The socio-economic impact of the FIA world rally championship 2007. Sport in Society, 12(6), 709–724. doi: 10.1080/17430430902944134
   Google Scholar
• Hightower Jr, R., Brady, M. K., & Baker, T. L. (2002). Investigating the role of the physical environment in hedonic service consumption: An exploratory study of sporting events. Journal of Business Research, 55(9), 697–707. doi: http://dx.doi.org/10.1016/S0148-2963(00)00211-3
   Google Scholar
• Hill, B., & Green, C. B. (2000). Repeat attendance as a function of involvement, loyalty, and the sportscape across three football contexts. Sport Management Review, 3(2), 145–162. doi: http://dx.doi.org/10.1016/S1441-3523(00)70083-0
   Google Scholar
• Jones, I. (2008). Sport fans and spectators as sport tourists. Journal of Sport & Tourism, 13(3), 161–164. doi: 10.1080/14775080802327102
   Google Scholar
• Kelley, S. W., & Turley, L. W. (2001). Consumer perceptions of service quality attributes at sporting events. Journal of Business Research, 54(2), 161–166. doi: http://dx.doi.org/10.1016/S0148-2963(99)00084-3
   Google Scholar
• Ko, Y. J., Zhang, J., Cattani, K., & Pastore, D. (2011). Assessment of event quality in major spectator sports. Managing Service Quality, 21(3), 304–322.
   Google Scholar
• Kruger, M., & Saayman, M. (2012). Creating a memorable spectator experience at the Two Oceans Marathon. Journal of Sport & Tourism, 17(1), 63–77. doi: 10.1080/14775085.2012.662391
   Google Scholar
• Martin, D. S., & O'Neill, M. (2010). Scale development and testing: A new measure of cognitive satisfaction in sports tourism. Event Management, 14(1), 1–15. doi: 10.3727/152599510×12724735767471
   Google Scholar
• McCartney, G. (2005). The impact of the 50th Macao grand prix on Macao's destination image. International Journal of Event Management Research, 1(1), 46–65.
   Google Scholar
• McDonald, M. A., & Milne, G. R. (1998, September–October). Measuring service quality in professional sport. Paper presented at the 6th Congress of the European Association for Sport Management, Madeira, Portugal.
   Google Scholar
• McDonald, M. A., Sutton, W. A., & Milne, G. R. (1995). Teamqual™: Measuring service quality in professional team sports. Sport Marketing Quarterly, 4(2), 9–15.
   Google Scholar
• Nguyen, S. N., & Menzies, J. (2010). Event effectiveness: Analysing the perceptions of key stakeholders of the Lexmark Indy 30047; Champ Car Event, Gold Coast. International Journal of Sport Management and Marketing, 8(1–2), 106–130.
   Google Scholar
• O'Brien, D., & Chalip, L. (2007). Sport events and strategic leveraging: Pushing towards the triple bottom line. In A. G. Woodside & D. Martin (Eds.), Tourism management: Analysis, behaviour and strategy, 318. Wallingford, Oxfordshire, England: CAB International.
   Google Scholar
• Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41–50.
   Google Scholar
• Patrício, L., Fisk, R. P., Falcão e Cunha, J., & Constantine, L. (2011). Multilevel service design: From customer value constellation to service experience blueprinting. Journal of Service Research, 14(2), 180–200. doi: 10.1177/1094670511401901
   Google Scholar
• Pennington-Gray, L., & Holdnak, A. (2002). Out of the stands and into the community: Using sports events to promote a destination. Event Management, 7(3), 177–186.
   Google Scholar
• Reimer, A., & Kuehn, R. (2005). The impact of servicescape on quality perception. European Journal of Marketing, 39(7/8), 785–808.
   Google Scholar
• Shonk, D. J., & Chelladurai, P. (2008). Service quality, satisfaction, and intent to return in event sport tourism. Journal of Sport Management, 22(5), 587–602.
   Google Scholar
• Silverman, D. (2013). Doing qualitative research: A practical handbook, 4th ed. London: SAGE Publications Ltd.
   Google Scholar
• Snelgrove, R., Taks, M., Chalip, L., & Green, B. C. (2008). How visitors and locals at a sport event differ in motives and identity. Journal of Sport & Tourism, 13(3), 165–180. doi: 10.1080/14775080802310215
   Google Scholar
• Theodorakis, N., Kambitsis, C., & Laios, A. (2001). Relationship between measures of service quality and satisfaction of spectators in professional sports. Managing Service Quality, 11(6), 431–438.
   Google Scholar
• Theodorakis, N. D., & Alexandris, K. (2008). Can service quality predict spectators' behavioral intentions in professional soccer? Managing Leisure, 13(3–4), 162–178. doi: 10.1080/13606710802200852
   Google Scholar
• Theodorakis, N. D., Alexandris, K., Tsigilis, N., & Karvounis, S. (2013). Predicting spectators’ behavioural intentions in professional football: The role of satisfaction and service quality. Sport Management Review, 16(1), 85–96. doi: http://dx.doi.org/10.1016/j.smr.2012.05.004
   Google Scholar
• Tkaczynski, A., & Rundle-Thiele, S. R. (2011). Event segmentation: A review and research agenda. Tourism Management, 32(2), 426–434. doi: http://dx.doi.org/10.1016/j.tourman.2010.03.010
   Google Scholar
• Uhrich, S., & Koenigstorfer, J. (2009). Effects of atmosphere at major sports events: A perspective from environmental psychology. International Journal of Sports Marketing & Sponsorship, 10(4), 325–344.
   Google Scholar
• Wakefield, K. L., & Blodgett, J. G. (1994). The importance of servicescapes in leisure service settings. Journal of Services Marketing, 8(3), 66–76.
   Google Scholar
• Wakefield, K. L., Blodgett, J. G., & Sloan, H. J. (1996). Measurement and management of the sportscape. Journal of Sport Management, 10(1), 15–31.
   Google Scholar
• Wakefield, K. L., & Sloan, H. J. (1995). The effects of team loyalty and selected stadium factors on spectator attendance. Journal of Sport Management, 9(2), 153–172.
   Google Scholar
• Weed, M. (2008). Exploring the sport spectator experience: Virtual football spectatorship in the pub 1. Soccer & Society, 9(2), 189–197. doi: 10.1080/14660970701811057
   Google Scholar
• Weed, M. (2014). After 20 sources, what are the big questions for sports tourism research? Journal of Sport & Tourism, 19(1), 1–4.
   Google Scholar
• Westerbeek, H. M., & Shilbury, D. (2003). A conceptual model for sport services marketing research: Integrating quality, value and satisfaction. International Journal of Sports Marketing & Sponsorship, 5(1), 11–31.
   Google Scholar
• Xu, Y. Y., Wong, I. K., & Tan, X. C. (2015, June). Examining the relationship among event perceived value, destination image and tourist behavioral intentions. Paper presented at the Tourism Travel and Research Association Conference, Portland, Oregon.
   Google Scholar
• Yoshida, M., & James, J. D. (2011). Service quality at sporting events: Is aesthetic quality a missing dimension? Sport Management Review, 14(1), 13–24. doi: http://dx.doi.org/10.1016/j.smr.2009.06.002
   Google Scholar
• Zhou, Y. (2010). Resident perceptions toward the impacts of the Macao Grand Prix. Journal of Convention & Event Tourism, 11(2), 138–153. doi: 10.1080/15470148.2010.485179
   Google Scholar