References
- Heifetz , Ronald A. 1994 . Leadership Without Easy Answers . Cambridge : The Belknap Press of Harvard University Press .
- Heifetz , Ronald A. and Linsky , Martin . 2003 . Leadership on the Line . Boston : Harvard Business School Press .
- National Commission on Terrorist Attacks . 2004 . The 9/11 Commission Report: Final Report of the National Commission on Terrorist Attacks Upon the United States . New York : W.W. Norton .
- Schall , Ellen . 1995 . “Learning to Love the Swamp.” . Journal of Policy Analysis and Management 14 ( 2 ): 202 – 220 . [CSA]
- Themba , Makini. 1999 . Making Policy, Making Change: How Communities are Taking Law into Their Own Hands . Oakland , California : Chardon Press , p. 3 .