Exploring the Perceptual and Behavioral Outcomes of Public Engagement on Mobile Phones and Social Media

References

• Aaker, D. A. (1991). Managing brand equity. New York, NY: Free Press.
   Google Scholar
• Avidar, R., Ariel, Y., Malka, V., & Levy, E. C. (2013). Smartphones and young publics: A new challenge for public relations practice and relationship building. Public Relations Review, 39, 603–605. doi:10.1016/j.pubrev.2013.09.010
   Web of Science ®Google Scholar
• Bendell, J. (Ed.). (2000). Terms for endearment: Business, NGOs and sustainable development. Sheffield, UK: Greenleaf.
   Google Scholar
• Bennett, W. L., Wells, C., & Freelon, D. (2011). Communicating civic engagement: Contrasting models of citizenship in the youth web sphere. Journal of Communication, 61, 835–856. doi:10.1111/j.1460-2466.2011.01588.x
   Web of Science ®Google Scholar
• Bortree, D. S. (2011). Mediating the power of antecedents in public relationships: A pilot study. Public Relations Review, 37, 44–49. doi:10.1016/j.pubrev.2010.11.002
   Web of Science ®Google Scholar
• Bortree, D. S., & Seltzer, T. (2009). Dialogic strategies and outcomes: An analysis of environmental advocacy groups’ Facebook profiles. Public Relations Review, 35, 317–319. doi:10.1016/j.pubrev.2009.05.002
   Web of Science ®Google Scholar
• Bowen, F., Newenham-Kahindi, A., & Herremans, I. (2010). When suits meet roots: The antecedents and consequences of community engagement strategy. Journal of Business Ethics, 95, 297–318. doi:10.1007/s10551-009-0360-1
   Web of Science ®Google Scholar
• Breakenridge, D. (2008). PR 2.0: New media, new tools, new audiences. Upper Saddle River, NJ: Pearson Education.
   Google Scholar
• Brown, T. J., Barry, T. E., Dacin, P. A., & Gunst, R. F. (2005). Spreading the word: Investigating antecedents of consumers’ positive word-of-mouth intentions and behaviors in a retailing context. Journal of the Academy of Marketing Science, 33, 123–138. doi:10.1177/0092070304268417
   Web of Science ®Google Scholar
• Campbell, S. W., & Kwak, N. (2010). Mobile communication and civic life: Linking patterns of use to civic and political engagement. Journal of Communication, 60, 555–563. doi:10.1111/j.1460-2466.2010.01496.x
   Web of Science ®Google Scholar
• Campbell, S. W., & Kwak, N. (2011a). Mobile communication and civil society: Linking patterns and places of use to engagement with others in public. Human Communication Research, 37, 207–222. doi:10.1111/hcre.2011.37.issue-2
   Web of Science ®Google Scholar
• Campbell, S. W., & Kwak, N. (2011b). Political involvement in “mobilized” society: The interactive relationships among mobile communication, network characteristics, and political participation. Journal of Communication, 61, 1005–1024. doi:10.1111/j.1460-2466.2011.01601.x
   Web of Science ®Google Scholar
• Campbell, S. W., & Park, Y. J. (2008). Social implications of mobile telephony: The rise of personal communication society. Sociology Compass, 2, 371–387. doi:10.1111/j.1751-9020.2007.00080.x
   Google Scholar
• Chu, S. C., & Kim, Y. (2011). Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites. International Journal of Advertising, 30, 47–75. doi:10.2501/IJA-30-1-047-075
   Web of Science ®Google Scholar
• Cramer, J. (2002). From financial to sustainable profit. Corporate Social Responsibility and Environmental Management, 9, 99–106. doi:10.1002/(ISSN)1099-0925
   Google Scholar
• Crane, A., & Livesey, S. (2003). Are you talking to me? Stakeholder communication and the risks and rewards of dialogue. In J. Andriof, S. Waddock, S. Rahman, & B. Husted (Eds.), Unfolding Stakeholder Thinking vol II: Relationships, communication, reporting and performance (pp. 39–52). Sheffield, UK: Greenleaf.
   Google Scholar
• Dahlgren, P. (Ed.). (2007). Young citizens and new media. London, UK: Routledge.
   Google Scholar
• Day, G. S. (1971). Attitude change, media, and word of mouth. Journal of Advertising Research, 11(6), 31–40.
   Web of Science ®Google Scholar
• Devin, B. L., & Lane, A. B. (2014). Communicating engagement in corporate social responsibility: A meta-level construal of engagement. Journal of Public Relations Research, 26, 436–454. doi:10.1080/1062726X.2014.956104
   Web of Science ®Google Scholar
• Devine-Wright, P. (2009). Rethinking NIMBYism: The role of place attachment and place identity in explaining place-protective action. Journal of Community & Applied Social Psychology, 19, 426–441. doi:10.1002/casp.1004
   Web of Science ®Google Scholar
• Dutton, J. E., Dukerich, J. M., & Harquail, C. V. (1994). Organizational images and member identification. Administrative Science Quarterly, 39, 239–263. doi:10.2307/2393235
   Web of Science ®Google Scholar
• Edelman, R. (2008, October). Public engagement: The evolution of public relations. Paper presented at the First Annual Grunig Lecture, University of Maryland, College Park, MD.
   Google Scholar
• Elsbach, K. D. (1999). An expanded model of organizational identification. Research in Organizational Behavior, 21, 163–200.
   Web of Science ®Google Scholar
• eMarketer. (2014, January 16). Smartphone users worldwide will total 1.75 billion in 2014. Retrieved from http://www.emarketer.com/Article/Smartphone-Users-Worldwide-Will-Total-175-Billion-2014/1010536
   Google Scholar
• Fombrun, C. J. (1996). Reputation: Realizing value from the corporate image. Boston, MA: Harvard Business School Press.
   Google Scholar
• Fombrun, C. J., & van Riel, C. B. M. (2003). Fame & fortune: How successful companies build winning reputations. Upper Saddle River, NJ: Prentice Hall.
   Google Scholar
• Fonner, K. L., & Roloff, M. E. (2012). Testing the connectivity paradox: Linking teleworkers’ communication media use to social presence, stress from interruptions, and organizational identification. Communication Monographs, 79, 205–231. doi:10.1080/03637751.2012.673000
   Web of Science ®Google Scholar
• Foster, D., & Jonker, J. (2005). Stakeholder relationships: The dialogue of engagement. Corporate Governance: The International Journal of Business in Society, 5(5), 51–57. doi:10.1108/14720700510630059
   Google Scholar
• Godes, D., & Mayzlin, D. (2004). Using online conversations to study word-of-mouth communication. Marketing Science, 23, 545–560. doi:10.1287/mksc.1040.0071
   Web of Science ®Google Scholar
• Gremler, D. D., Gwinner, K. P., & Brown, S. W. (2001). Generating positive word-of-mouth communication through customer-employee relationships. International Journal of Service Industry Management, 12, 44–59. doi:10.1108/09564230110382763
   Google Scholar
• Harrison-Walker, L. J. (2001). The measurement of word-of-mouth communication and an investigation of service quality and customer commitment as potential antecedents. Journal of Service Research, 4, 60–75. doi:10.1177/109467050141006
   Google Scholar
• Hartmann, M., Carpenter, N., & Cammaerts, B. (2007). Democratic familyship and negotiated practices of ICT users. In P. Dahlgren (Ed.), Young citizens and new media (pp. 167–186). London, UK: Routledge.
   Google Scholar
• Heath, R. L. (2011). External organizational rhetoric: Bridging management and sociopolitical discourse. Management Communication Quarterly, 25, 415–435. doi:10.1177/0893318911409532
   Web of Science ®Google Scholar
• Heath, R. L., & Abel, D. D. (1996). Proactive response to citizen risk concerns: Increasing citizens’ knowledge of emergency response practices. Journal of Public Relations Research, 8, 151–171. doi:10.1207/s1532754xjprr0803_02
   Google Scholar
• Heath, R. L., Bradshaw, J., & Lee, J. (2002). Community relationship building: Local leadership in the risk communication infrastructure. Journal of Public Relations Research, 14, 317–353. doi:10.1207/S1532754XJPRR1404_2
   Google Scholar
• Herr, P. M., Kardes, F. R., & Kim, J. (1991). Effects of word-of-mouth and product-attribute information on persuasion: An accessibility-diagnosticity perspective. Journal of Consumer Research, 17, 454–462. doi:10.1086/jcr.1991.17.issue-4
   Web of Science ®Google Scholar
• Hollebeek, L. D., Glynn, M. S., & Brodie, R. J. (2014). Consumer brand engagement in social media: Conceptualization, scale development and validation. Journal of Interactive Marketing, 28(2), 149–165. doi:10.1016/j.intmar.2013.12.002
   Web of Science ®Google Scholar
• Hong, S. Y., & Yang, S. U. (2009). Effects of reputation, relational satisfaction, and customer-company identification on positive word-of-mouth intentions. Journal of Public Relations Research, 21, 381–403. doi:10.1080/10627260902966433
   Web of Science ®Google Scholar
• Hong, S. Y., & Yang, S. U. (2011). Public engagement in supportive communication behaviors toward an organization: Effects of relational satisfaction and organizational reputation in public relations management. Journal of Public Relations Research, 23, 191–217. doi:10.1080/1062726X.2011.555646
   Web of Science ®Google Scholar
• Johnston, K. A. (2010). Community engagement: Exploring a relational approach to consultation and collaborative practice in Australia. Journal of Promotion Management, 16, 217–234. doi:10.1080/10496490903578550
   Google Scholar
• Kang, M. (2014). Understanding public engagement: Conceptualizing and measuring its influence on supportive behavioral intentions. Journal of Public Relations Research, 26, 399–416. doi:10.1080/1062726X.2014.956107
   Web of Science ®Google Scholar
• Katz, E., & Lazarfeld, P. F. (1955). Personal influence. Glencoe, IL: Free Press.
   Google Scholar
• Kelleher, T. (2009). Conversational voice, communicated commitment, and public relations outcomes in interactive online communication. Journal of Communication, 59, 172–188. doi:10.1111/jcom.2009.59.issue-1
   Web of Science ®Google Scholar
• Ki, E.-J., & Hon, L. C. (2007). Testing the linkages among the organization-public relationship and attitude and behavioral intentions. Journal of Public Relations Research, 19, 1–23.
   Google Scholar
• Lee, D., Kim, H. S., & Kim, J. K. (2011). The impact of online brand community type on consumer’s community engagement behaviors: Consumer-created vs. marketer-created online brand community in online social-networking web sites. Cyberpsychology, Behavior, and Social Networking, 14, 59–63. doi:10.1089/cyber.2009.0397
   PubMed Web of Science ®Google Scholar
• Leung, L., & Wei, R. (1999). Who are the mobile phone have-nots? Influences and consequences. New Media & Society, 1, 209–226.
   Google Scholar
• Ling, R. (2004). The mobile connection: The cell phone’s impact on society. San Francisco, CA: Morgan Kaufman.
   Google Scholar
• Ling, R. (2008). New tech, new ties: How mobile communication is reshaping social cohesion. Cambridge, MA: MIT Press.
   Google Scholar
• Lovejoy, K., & Saxton, G. D. (2012). Information, community, and action: How nonprofit organizations use social media. Journal of Computer-Mediated Communication, 17, 337–353. doi:10.1111/j.1083-6101.2012.01576.x
   Web of Science ®Google Scholar
• Lovejoy, K., Waters, R. D., & Saxton, G. D. (2012). Engaging stakeholders through Twitter: How nonprofit organizations are getting more out of 140 characters or less. Public Relations Review, 38, 313–318. doi:10.1016/j.pubrev.2012.01.005
   Web of Science ®Google Scholar
• Mael, F., & Ashforth, B. E. (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13, 103–123. doi:10.1002/(ISSN)1099-1379
   Web of Science ®Google Scholar
• Men, L. R., & Tsai, W. H. S. (2013). Toward an integrated model of public engagement on corporate social networking sites: Antecedents, the process, and relational outcomes. International Journal of Strategic Communication, 7, 257–273. doi:10.1080/1553118X.2013.822373
   Google Scholar
• Men, L. R., & Tsai, W. H. S. (2014). Perceptual, attitudinal, and behavioral outcomes of organization-public engagement on corporate social networking sites. Journal of Public Relations Research, 26, 417–435. doi:10.1080/1062726X.2014.951047
   Web of Science ®Google Scholar
• Mihailidis, P. (2014). The civic-social media disconnect: Exploring perceptions of social media for engagement in the daily life of college students. Information, Communication & Society, 17, 1059–1071. doi:10.1080/1369118X.2013.877054
   Web of Science ®Google Scholar
• Morsing, M., & Schultz, M. (2006). Corporate social responsibility communication: Stakeholder information, response and involvement strategies. Business Ethics: A European Review, 15, 323–338. doi:10.1111/beer.2006.15.issue-4
   Google Scholar
• Muntinga, D. G., Moorman, M., & Smit, E. G. (2011). Introducing COBRAs: Exploring motivations of brand-related social media use. International Journal of Advertising, 30, 13–46. doi:10.2501/IJA-30-1-013-046
   Web of Science ®Google Scholar
• Murray, K. B. (1991). A test of services marketing theory: Consumer information acquisition activities. Journal of Marketing, 55, 10–25. doi:10.2307/1252200
   Web of Science ®Google Scholar
• Paine, K. D. (2011). Measure what matters: Online tools for understanding customers, social media, engagement, and key relationships. Hoboken, NJ: John Wiley & Sons.
   Google Scholar
• Pavlik, J. V. (2007). Mapping the consequences of technology on public relations. Gainesville, FL: Institute for Public Relations.
   Google Scholar
• Pelled, L. H., & Xin, K. R. (1998). Birds of a feather: Leader-member demographic similarity and organizational attachment in Mexico. The Leadership Quarterly, 8, 433–450. doi:10.1016/S1048-9843(97)90023-0
   Web of Science ®Google Scholar
• Perrin, A. (2015). Social media usage: 2005–2015. Pew Research Center. Retrieved from http://www.pewinternet.org/2015/10/08/social-networking-usage-2005-2015/
   Google Scholar
• Price, L. L., & Feick, F. (1984). The role of interpersonal sources in external search: An informational perspective. Advances in Consumer Research, 10, 250–255.
   Google Scholar
• Rasche, A., & Esser, D. E. (2006). From stakeholder management to stakeholder accountability. Journal of Business Ethics, 65, 251–267. doi:10.1007/s10551-005-5355-y
   Web of Science ®Google Scholar
• Saffer, A. J., Sommerfeldt, E. J., & Taylor, M. (2013). The effects of organizational Twitter interactivity on organization-public relationships. Public Relations Review, 39, 213–215. doi:10.1016/j.pubrev.2013.02.005
   Web of Science ®Google Scholar
• Sashi, C. M. (2012). Customer engagement, buyer-seller relationships, and social media. Management Decision, 50, 253–272. doi:10.1108/00251741211203551
   Web of Science ®Google Scholar
• Silverstone, R. (2005). The sociology of mediation and communication. In C. Calhoun, C. Rojek, & B. Turner (Eds.), The Sage handbook of sociology (pp. 188–207). London, UK: Sage.
   Google Scholar
• Slater, M. D., Chipman, H., Auld, G., Keefe, T., & Kendall, P. (1992). Information processing and situational theory: A cognitive response analysis. Journal of Public Relations Research, 4, 189–203. doi:10.1207/s1532754xjprr0404_1
   Google Scholar
• Sloan, P. (2009). Redefining stakeholder engagement. Journal of Corporate Citizenship, 2009(36), 25–40. doi:10.9774/GLEAF.4700.2009.wi.00005
   Google Scholar
• Smitko, K. (2012). Donor engagement through Twitter. Public Relations Review, 38, 633–635. doi:10.1016/j.pubrev.2012.05.012
   Web of Science ®Google Scholar
• Sommerfeldt, E. J., & Taylor, M. (2011). A social capital approach to improving public relations’ efficacy: Diagnosing internal constraints on external communication. Public Relations Review, 37, 197–206. doi:10.1016/j.pubrev.2011.03.007
   Web of Science ®Google Scholar
• Stoker, K. L., & Tusinski, K. A. (2006). Reconsidering public relations’ infatuation with dialogue: Why engagement and reconciliation can be more ethical than symmetry and reciprocity. Journal of Mass Media Ethics, 21, 156–176. doi:10.1080/08900523.2006.9679731
   Google Scholar
• Sweetser, K. D., & Metzgar, E. (2007). Communicating during crisis: Use of blogs as a relationship management tool. Public Relations Review, 33, 340–342. doi:10.1016/j.pubrev.2007.05.016
   Web of Science ®Google Scholar
• Tajfel, H., & Turner, J. C. (1985). The social identity theory of intergroup behavior. In S. Worchel, & W. G. Austin (Eds.), Psychology of intergroup relations (2th ed., pp. 65–93). Chicago, IL: Nelson-Hall.
   Google Scholar
• Taylor, M., Kent, M. L., & White, W. J. (2001). How activist organizations are using the Internet to build relationships. Public Relations Review, 27, 263–284. doi:10.1016/S0363-8111(01)00086-8
   Web of Science ®Google Scholar
• Taylor, M., Vasquez, G. M., & Doorley, J. (2003). Merck and AIDS activists: Engagement as a framework for extending issues management. Public Relations Review, 29, 257–270. doi:10.1016/S0363-8111(03)00046-8
   Web of Science ®Google Scholar
• Tsui, A. S., Egan, T. D., & O’Reilly, C. A., III. (1992). Being different: Relational demography and organizational attachment. Administrative Science Quarterly, 37, 549–579. doi:10.2307/2393472
   Web of Science ®Google Scholar
• Tufte, B. (2003). Children, media and consumption. Young Consumers, 5(1), 69–76. doi:10.1108/17473610410814085
   Google Scholar
• Tuškej, U., Golob, U., & Podnar, K. (2013). The role of consumer–brand identification in building brand relationships. Journal of Business Research, 66, 53–59. doi:10.1016/j.jbusres.2011.07.022
   Web of Science ®Google Scholar
• Underwood, R., Bond, E., & Baer, R. (2001). Building service brands via social identity: Lessons from the sports marketplace. Journal of Marketing Theory and Practice, 9, 1–13. doi:10.1080/10696679.2001.11501881
   Google Scholar
• van Huijstee, M., & Glasbergen, P. (2008). The practice of stakeholder dialogue between multinationals and NGOs. Corporate Social Responsibility and Environmental Management, 15, 298–310. doi:10.1002/csr.v15:5
   Web of Science ®Google Scholar
• Waters, R. D., Burnett, E., Lamm, A., & Lucas, J. (2009). Engaging stakeholders through social networking: How nonprofit organizations are using Facebook. Public Relations Review, 35, 102–106. doi:10.1016/j.pubrev.2009.01.006
   Web of Science ®Google Scholar
• Wei, R. (2008). Motivations for using the mobile phone for mass communications and entertainment. Telematics and Informatics, 25, 36–46. doi:10.1016/j.tele.2006.03.001
   Google Scholar
• Wei, R., & Lo, V. H. (2006). Staying connected while on the move Cell phone use and social connectedness. New Media & Society, 8, 53–72. doi:10.1177/1461444806059870
   Web of Science ®Google Scholar
• Welch, M. (2011). The evolution of the employee engagement concept: Communication implications. Corporate Communications: An International Journal, 16, 328–346. doi:10.1108/13563281111186968
   Google Scholar
• Woodward, W. D. (2000). Transactional philosophy as a basis for dialogue in public relations. Journal of Public Relations Research, 12, 255–275. doi:10.1207/S1532754XJPRR1203_3
   Google Scholar