397
Views
3
CrossRef citations to date
0
Altmetric
Articles

Somebody’s Gotta Be There for These Kids: Importance of Service Orientation for Sustaining Public Child Welfare Workers

, &
Pages 339-359 | Received 23 Sep 2016, Accepted 03 Jan 2017, Published online: 16 Feb 2017

References

  • Abu-Bader, S.H. (2011). Using statistical methods in social science research (2nd ed.). Chicago, IL: Lyceum.
  • Andersen, L., & Kjeldsen, A. (2013). Public service motivation, user orientation, and job satisfaction: A question of employment sector? International Public Management Journal, 16(2), 252–274.
  • Ausbrooks, A. (2011). Why child welfare supervisors stay. Journal of Religion & Spirituality in Social Work: Social Thought, 30(4), 358–384.
  • Barbee, A., Antle, B., Sullivan, D., Huebner, R., Fox, S., & Hall, J. (2009). Recruiting and retaining child welfare workers: Is preparing social work students enough for sustained commitment to the field? Child Welfare, 88(5), 69–86.
  • Benton, A. (2010). Why do they stay? Building a conceptual model to understand worker retention and turnover in public child welfare. Unpublished doctoral dissertation. Berkeley CA: University of California at Berkeley.
  • Benton, A. (2016). Understanding the diverging paths of stayers and leavers: An examination of factors predicting worker retention. Children & Youth Services Review, 65, 70–77.
  • Berrick, J., Young, E., Cohen, E., & Anthony, E. (2011). “I am the face of success”: Peer mentors in child welfare. Child & Family Social Work, 16, 179–191.
  • Bright, L. (2008). Does public service motivation really make a difference on the job satisfaction and turnover intentions of public employees? The American Review of Public Administration, 38(2), 149–166.
  • Cahalane, H., & Sites, E. (2008). The climate of child welfare employee retention Child Welfare, 87(1), 91–114.
  • Chenot, D. (2012). The vicious cycle: Policy, the media, and secondary traumatic stress. CW360, 10. Retrieved from http://cascw.umn.edu/portfolio-items/spring-2012-cw360/
  • Chenot, D., Benton, A., & Kim, H. (2009). The influence of supervisor support, peer support and organizational culture among early career social workers in public child welfare services. Child Welfare, 88(5), 129–147.
  • Chenot, D., Boutakidis, I., & Benton, A. (2014). Equity and fairness perceptions in the child welfare workforce. Children & Youth Services Review, 44,400–406.
  • Cicchetti, D. V., & Sparrow, S. S. (1981). Developing criteria for establishing inter-rater reliability of specific items in a given inventory. American Journal of Mental Deficiency, 86, 127–137.
  • Cohen, J. (1960). A coefficient of agreement for nominal scales. Educational and Psychological Measurement, 20, 37–46.
  • Collins, S. (2016). The commitment of social workers in the UK: Committed to the profession, the organization and service users? Practice: Social Work in Action, 28(3), 159–179.
  • Ellett, A.J., Ellis, J.I., Westbrook, T.M., & Dews, D. (2007). A qualitative study of 369 child welfare professionals’ perspectives about factors contributing to employee retention and turnover. Children and Youth Services Review, 29, 264–281.
  • Faller, K., Grabarek, M., & Ortega, R. (2010). Commitment to child welfare work: What predicts leaving and staying? Children and Youth Services Review, 32, 840–846.
  • Flower, C., McDonald, J., & Sumski, M. (2005). Review of turnover in Milwaukee County private agency child welfare ongoing case management staff. Urbana–Champaign, IL: Children and Family Research Center, University of Illinois.
  • Giffords, E. (2009). An examination of organizational commitment and professional commitment and the relationship to work environment, demographic, and organizational factors. Journal of Social Work, 9(4), 386–404.
  • Glaser, B. G. (1998). Doing grounded theory: Issues and discussions. Mill Valley, CA: Sociology Press.
  • Gustafson, J. (1982). Professions as “Callings.” Social Service Review, 56(4), 501–515.
  • Hegeman, C. (2003). Peer mentoring of nursing home CNAs: A way to create a culture of caring. Journal of Social Work in Long-term Care, 2(1/2), 183–196.
  • Hopkins, K., Cohen-Callow, A., Kim, H., & Hwang, J. (2010). Beyond intent to leave: Using multiple outcome measures for assessing turnover in child welfare. Children & Youth Services Review, 32(10), 1380–1387.
  • IBM Corp. (2011). IBM SPSS Statistics for Windows, Version 20.0. Armonk, NY: IBM Corp.
  • Jacobson, W. (2011). Creating a motivated workforce: How organizations can enhance and develop public service motivation (PSM). Public Personnel Management, 40(3), 215–238.
  • Kim, H. (2011). Job conditions, unmet expectations, and burnout in public child welfare workers: How different from other social workers? Children & Youth Services Review, 33(2), 358–367.
  • Kim, H. & Kao, D. (2014). A meta-analysis of turnover intention predictors among US child welfare workers. Children & Youth Services Review, 47, 214–233
  • Landis, J.R., & Koch, G.G. (1977). The measurement of observer agreement for categorical data. Biometrics, 33(1), 159–174.
  • Landsman, M. (2000). Organizational and occupational commitment in public child welfare. Doctoral dissertation. Retrieved from ProQuest, Dissertations & Theses (UMI # 997583).
  • Landsman, M. (2001). Commitment in public child welfare. Social Service Review, 75(3), 386–419.
  • Landsman, M. (2008). Pathways to organizational commitment. Administration in Social Work, 32(2), 105–132.
  • Lee, J., Rehner, T., & Forster, M. (2010). Employees’ intentions to remain employed in child welfare: Testing a conceptual model. Journal of Public Child Welfare, 4,174–197.
  • Madden, E., Scannapieco, M., & Painter, K. (2014). An examination of retention and length of employment among public child welfare workers. Children & Youth Services Review, 41, 37–44.
  • Mann, G. (2006). A motive to serve: Public service motivation in human resource management and the role of PSM in the nonprofit sector. Public Personnel Management, 35(1), 33–48.
  • McDuff, E. M. (1998). Job satisfaction and attachment in the local church: A study of Protestant clergy. (Doctoral dissertation). Retrieved from ProQuest, Dissertations & Theses (UMI # 9834488).
  • McFadden, P., Campbell, A., & Taylor, B. (2015). Resilience and burnout in child protection social work: Individual and organizational themes from a systematic literature review. British Journal of Social Work, 45(5), 1546–1563.
  • Morazes, J., Benton, A., Clark, S., & Jacquet, S. (2010). Views of specially-trained child welfare social workers: A qualitative study of their motivations, perceptions, and retention. Qualitative Social Work, 9(2), 227–247.
  • Mor Barak, M. E., Levin, A., Nissly, J. A., & Lane, C. J. (2006). Why do they leave? Modeling child welfare workers’ turnover intentions. Children & Youth Services Review, 28, 548–577.
  • Naff, K., & Crum, J. (1999). Working for America: Does public service motivation make a difference? Review of Public Personnel Administration, 19(4), 5–16.
  • Norman, K. (2015). How mentors can influence the values, behaviours and attitudes of nursing staff through positive professional socialization. Nursing Management, 22(8), 33–38.
  • Perry, J. (1996). Measuring public service motivation: An assessment of construct reliability and validity. Journal of Public Administration Research and Theory, 6(1), 5–22.
  • Perry, J., & Wise, L. (1990). The motivational bases of public service. Public Administration Review, 50, 367–373.
  • Rycraft, J. (1994). The party isn’t over: The agency role in the retention of public child welfare caseworkers. Social Work, 39(1), 75–80.
  • Schudrich, W., Auerbach, C., Liu, J., Fernandes, G., McGowan, B., & Claiborne, N. (2012). Children & Youth Services Review, 34, 84–90.
  • SocioCultural Research Consultants. (2013). Dedoose, Version 4.5, web application for managing, analyzing, and presenting qualitative and mixed method data. Los Angeles, CA: SocioCultural Research Consultants, LLC.
  • Steele, R., & Ovalle, N. (1984). A review and meta-analysis of research on the relationship between behavioral intentions and employee turnover. Journal of Applied Psychology, 69, 673–686.
  • Strand, V., & Dore, M. (2009). Job satisfaction in a stable state child welfare workforce: Implications for staff retention. Children & Youth Services Review, 31(3), 391–397.
  • Summers, A., Wood, S., Russell, J., & Macgill, S. (2012). An evaluation of the effectiveness of a parent-to-parent program in changing attitudes and increasing parental engagement in the juvenile dependency system. Children and Youth Services Review, 34, 2036–2041.
  • Taylor, J. (2008). Organizational influences, public service motivation and work outcomes: An Australian study. International Public Management Journal, 11(1), 67–88.
  • Trybou, J., Pourcq, K., Paeshuyse, M., & Gemmel, P. (2014). The importance of social exchange to nurses and nurse assistants: Impact on retention factors. Journal of Nursing Management, 22(5), 563–571.
  • Westbrook, T., Ellis, J., & Ellett, A. (2006). Improving retention among public child welfare workers: What can we learn from the insights and experiences of committed survivors? Administration in Social Work, 30(4), 37–62.
  • Wright, B., & Christensen, R. (2010). Public service motivation: A test of the job attraction-selection-attrition model. International Public Management Journal, 13(2), 155–176.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.