Service users’ perspectives of child welfare services: a systematic review using the practice model as a guide

References

• * = Included in systematic review
   Google Scholar
• *Altman, J. (2008a). A study of engagement in neighborhood-based child welfare services. Research on Social Work Practice, 18(6), 555–564. doi:10.1177/1049731507309825
   Web of Science ®Google Scholar
• *Altman, J. (2008b). Engaging families in child welfare services: Worker versus client perspectives. Child Welfare, 87(3), 41–61.
   PubMed Web of Science ®Google Scholar
• Annie E. Casey Foundation. (2015). 10 practices—A child welfare leader’s desk guide to building a high performing agency. Baltimore, MD: Author. Retrieved from http://www.aecf.org/m/resourcedoc/aecf-10Pracrticespart1-2015.pdf#page=20
   Google Scholar
• Barbee, A. P., Christensen, D., Antle, B., Wandersman, A., & Cahn, K. (2011). Successful adoption and implementation of a comprehensive casework practice model in a public child welfare agency: Application of the Getting to Outcomes (GTO) model. Children & Youth Services Review, 33(5), 622–633. doi:10.1016/j.childyouth.2010.11.008
   Web of Science ®Google Scholar
• Barnhart, S., & Maguire-Jack, K. (2016). Single mothers in their communities: The mediating role of parenting stress and depression between social cohesion, social control and child maltreatment. Children and Youth Services Review, 70, 37–45. doi:10.1016/j.childyouth.2016.09.003
   Web of Science ®Google Scholar
• Bordin, E. S. (1979). The generalizability of the psychoanalytic concept of the working alliance. Psychotherapy: Theory, Research & Practice, 16(3), 252–260.
   Google Scholar
• *Buckley, H., Carr, N., & Whelan, S. (2011). ‘Like walking on eggshells’: Service user views and expectations of the child protection system. Child & Family Social Work, 16(1), 101–110. doi:10.1111/j.1365-2206.2010.00718.x
   Web of Science ®Google Scholar
• *Bundy-Fazioli, K., Briar-Lawson, K., & Hardiman, E. R. (2009). A qualitative examination of power between child welfare workers and parents. British Journal of Social Work, 39(8), 1447–1464. doi:10.1093/bjsw/bcn038
   Web of Science ®Google Scholar
• *Chapman, M. V., Gibbons, C. B., Barth, R. P., & McCrae, J. S. (2003). Parental views of in-home services: What predicts satisfaction with child welfare workers? Child Welfare: Journal of Policy, Practice, and Program, 82(5), 571–596.
   PubMed Web of Science ®Google Scholar
• Child Welfare Policy and Practice Group. (n.d.). Adopting a Child Welfare Practice Framework. Retrieved October 31, 2018, from http://www.childwelfaregroup.org/resources.html
   Google Scholar
• *Coady, N., Hoy, S. L., & Cameron, G. (2013). Fathers’ experiences with child welfare services. Child & Family Social Work, 18(3), 275–284. doi:10.1111/j.1365-2206.2012.00842.x
   Web of Science ®Google Scholar
• *Coakley, T. M. (2013). An appraisal of fathers’ perspectives on fatherhood and barriers to their child welfare involvement. Journal of Human Behavior in the Social Environment, 23(5), 627–639. doi:10.1080/10911359.2013.775935
   Google Scholar
• *Colton, M., Drakeford, M. M., Roberts, S. S., Scholte, E. E., Casas, F. F., & Williams, M. M. (1997). Social workers, parents and stigma. Child & Family Social Work, 2(4), 247–257. doi:10.1046/j.1365-2206.1997.00054.x
   Google Scholar
• Connelly, M., & Tsujii, E. (2010). Child welfare practice models: Literature review and implementation considerations. Berkeley, CA: California Social Work Education Center (CalSWEC).
   Google Scholar
• *Costa El-Hage, M. (2008). Participation rights in the child protection system: The knowledge, attitudes and experiences of youth participation for youth in care and child protection workers. Dissertation Abstracts International, 69, 3873.
   Google Scholar
• Damiani-Taraba, G., Dumbrill, G., Gladstone, J., Koster, A., Leslie, B., & Charles, M. (2017). The evolving relationship between casework skills, engagement, and positive case outcomes in child protection: A structural equation model. Children and Youth Services Review, 79, 456–462. doi:10.1016/j.childyouth.2017.05.033
   Web of Science ®Google Scholar
• *de Boer, C., & Coady, N. (2007). Good helping relationships in child welfare: Learning from stories of success. Child & Family Social Work, 12(1), 32–42. doi:10.1111/j.1365-2206.2006.00438.x
   Web of Science ®Google Scholar
• *Dominelli, L., Strega, S., Walmsley, C., Callahan, M., & Brown, L. (2011). ‘Here’s my story’: Fathers of ‘looked after’ children recount their experiences in the Canadian child welfare system. British Journal of Social Work, 41(2), 351–367. doi:10.1093/bjsw/bcq099
   Web of Science ®Google Scholar
• *Drake, B. (1994). Relationship competencies in child welfare services. Social Work, 39(5), 595–602.
   PubMed Web of Science ®Google Scholar
• Duncan, B. L., Miller, S. D., Wampold, B. E., & Hubble, M. A. (2010). The heart and soul of change, second edition: Delivering what works in therapy (2nd ed.) Washington, DC: American Psychological Association.
   Google Scholar
• *Flores, B. M. (2012). The experience of undocumented immigrant children in the child welfare system. Dissertation Abstracts International Section A, 73, 353.
   Google Scholar
• *Gladstone, J. W., & Brown, R. A. (2007). Grandparents’ and social workers’ experiences with the child welfare system: A case for mutual resources. Children & Youth Services Review, 29(11), 1439–1453. doi:10.1016/j.childyouth.2007.07.002
   Web of Science ®Google Scholar
• *Gladstone, J., Dumbrill, G., Leslie, B., Koster, A., Young, M., & Ismaila, A. (2012). Looking at engagement and outcome from the perspectives of child protection workers and parents. Children and Youth Services Review, 34(1), 112–118. doi:10.1016/j.childyouth.2011.09.003
   Web of Science ®Google Scholar
• Gladstone, J., Dumbrill, G., Leslie, B., Koster, A., Young, M., & Ismaila, A. (2014). Understanding worker–Parent engagement in child protection casework. Children and Youth Services Review, 44, 56–64. doi:10.1016/j.childyouth.2014.06.002
   Web of Science ®Google Scholar
• *Gockel, A., Russell, M., & Harris, B. (2008). Recreating family: Parents identify worker-client relationships as paramount in family preservation programs. Child Welfare, 87(6), 91–113.
   Web of Science ®Google Scholar
• *Haight, W. L., Black, J. E., Mangelsdorf, S., Giorgio, G., Tata, L., Schoppe, S. J., & Szewczyk, M. (2002). Making visits better: The perspectives of parents, foster parents, and child welfare workers. Child Welfare: Journal of Policy, Practice, and Program, 81(2), 173–202.
   PubMed Web of Science ®Google Scholar
• Hollinshead, D. M., Kim, S., Fluke, J. D., & Merkel-Holguin, L. (2017). Factors associated with service utilization in child welfare: A structural equation model. Children and Youth Services Review, 79, 506–516. doi:10.1016/j.childyouth.2017.07.005
   Web of Science ®Google Scholar
• Horvath, A. O., & Luborsky, L. (1993). The role of the therapeutic alliance in psychotherapy. Journal of Consulting and Clinical Psychology, 61(4), 561–573.
   PubMed Web of Science ®Google Scholar
• *Huebner, R. A., Werner, M., Hartwig, S., White, S., & Shewa, D. (2008). Engaging fathers: Needs and satisfaction in child protective services. Administration in Social Work, 32(2), 87–103. doi:10.1300/J147v32n02_06
   Google Scholar
• Hurtz, G. M., & Donovan, J. J. (2000). Personality and job performance: The big five revisited. Journal of Applied Psychology, 85, 869–879.
   PubMed Web of Science ®Google Scholar
• *Johnson, S. P., & Sullivan, C. M. (2008). How child protection workers support or further victimize battered mothers. Affilia: Journal of Women & Social Work, 23(3), 242–258. doi:10.1177/0886109908319113
   Web of Science ®Google Scholar
• *Johnson, P., Yoken, C., & Voss, R. (1995). Family foster care placement: The child’s perspective. Child Welfare: Journal of Policy, Practice, and Program, 74(5), 959–974.
   Web of Science ®Google Scholar
• *Jones, L., & Kruk, E. (2005). Life in government care: The connection of youth to family. Child & Youth Care Forum, 34(6), 405–421. doi:10.1007/s10566-005-7754-8
   Google Scholar
• Judge, T. A., Heller, D., & Mount, M. K. (2002). Five-factor model of personality and job satisfaction: A meta-analysis. Journal of Applied Psychology, 87, 530–541.
   PubMed Web of Science ®Google Scholar
• Lambert, M. J., & Barley, D. E. (2002). Research summary on the therapeutic relationship and psychotherapy outcome. In J. C. Norcross & J. C. Norcross (Eds.), Psychotherapy relationships that work: Therapist contributions and responsiveness to patients (pp. 17–32). New York, NY: Oxford University Press.
   Google Scholar
• *Lee, C. D., & Ayon, C. (2004). Is the client-worker relationship associated with better outcomes in mandated child abuse cases? Research on Social Work Practice, 14(5), 351–357. doi:10.1177/1049731504265833
   Web of Science ®Google Scholar
• *Leigh, S., & Miller, C. (2004). Is the third way the best way? Social work intervention with children and families. Journal of Social Work, 4(3), 245–267. doi:10.1177/1468017304047744
   Google Scholar
• Magill, M., Gaume, J., Apodaca, T. R., Walthers, J., Mastroleo, N. R., Borsari, B., & Longabaugh, R. (2014). The technical hypothesis of motivational interviewing: A meta-analysis of MI’s key causal model. Journal of Consulting and Clinical Psychology, 82(6), 973–983. doi:10.1037/a0036833
   PubMed Web of Science ®Google Scholar
• *Maiter, S., Palmer, S., & Manji, S. (2006). Strengthening social worker-client relationships in child protective services: Addressing power imbalances and ‘Ruptured’ relationships. Qualitative Social Work, 5(2), 167–186. doi:10.1177/1473325006064255
   Google Scholar
• *Mason, C. (2012). Social work the ‘art of relationship’: Parents’ perspectives on an intensive family support project. Child & Family Social Work, 17(3), 368–377. doi:10.1111/j.1365-2206.2011.00791.x
   Web of Science ®Google Scholar
• McCarthy, J. (2012). Guide for developing and implementing child welfare practice models. National Child Welfare Resource Center for Organizational Improvement. Retrieved from http://muskie.usm.maine.edu/helpkids/practicemodel/PMguide.pdf
   Google Scholar
• *Mendell, J. (2013). Experiences of mothers of children in foster care; a qualitative study. Dissertation Abstracts International Section A, 74.
   Google Scholar
• Mirick, R. G. (2014). The relationship between reactance and engagement in a child welfare sample. Child & Family Social Work, 19(3), 333–342. doi:10.1111/cfs.12022
   Web of Science ®Google Scholar
• *Mitchell, M., Kuczynski, L., Tubbs, C., & Ross, C. (2010). We care about care: Advice by children in care for children in care, foster parents and child welfare workers about the transition into foster care. Child & Family Social Work, 15(2), 176–185. doi:10.1111/j.1365-2206.2009.00657.x
   Web of Science ®Google Scholar
• Myslewicz, M. (2008). Practice model framework: A brief overview. Casey Family Programs, July 2008. Retrieved October 31, 2018, from http://library.childwelfare.gov/cwig/ws/library/docs/gateway/Blob/67832.pdf;jsessionid=7BBD8003ED8EC9A818DFC22CC8EDAB43?w=+NATIVE%28%27recno%3D67832%27%29&upp=0&rpp=10&r=1&m=1
   Google Scholar
• Neuendorf, K. A. (2001). The content analysis guidebook. Thousand Oaks, CA: Sage Publications.
   Google Scholar
• *Palmer, S., Maiter, S., & Manji, S. (2006). Effective intervention in child protective services: Learning from parents. Children and Youth Services Review, 28(7), 812–824. doi:10.1016/j.childyouth.2005.08.010
   Web of Science ®Google Scholar
• *Pecora, P. J., Whittaker, J. K., Maluccio, A. N., Barth, R. P., DePanfilis, D., & Plotnick, R. D. (2017). The child welfare challenge: Policy, practice, and research (3rd ed.). New York, NY: Routledge.
   Google Scholar
• *Peters, C. (2011). Mother-led families with multiple stressors: A qualitative study about mothers’ and their social workers’ perspectives of the social service experience. Dissertation Abstracts International Section A, 71, 3042.
   Google Scholar
• *Polkki, P., Vornanen, R., Pursiainen, M., & Riikonen, M. (2012). Children’s participation in child-protection processes as experienced by foster children and social workers. Child Care in Practice, 18(2), 107–125. doi:10.1080/13575279.2011.646954
   Google Scholar
• Poole, M. K., Seal, D. W., & Taylor, C. A. (2014). A systematic review of universal campaigns targeting child physical abuse prevention. Health Education Research, 29(3), 388–432. doi:10.1093/her/cyu012
   PubMed Web of Science ®Google Scholar
• Potter, W. J., & Levine-Donnerstein, D. (1999). Rethinking validity and reliability in content analysis. Journal of Applied Communication Research, 27, 258–284. doi:10.1080/00909889909365539
   Google Scholar
• *Reimer, E. (2013). Relationship-based practice with families where child neglect is an issue: Putting relationship development under the microscope. Australian Social Work, 66(3), 455–470. doi:10.1080/0312407X.2013.814694
   Web of Science ®Google Scholar
• *Rogers, R. (2011). ‘I remember thinking, why isn’t there someone to help me? Why isn’t there someone who can help me make sense of what I’m going through?’: ‘Instant adulthood’ and the transition of young people out of state care. Journal of Sociology, 47(4), 411–426. doi:10.1177/1440783311420793
   Web of Science ®Google Scholar
• *Sarkisian, G. (2002, May). Social regularity of the client-worker relationship in a public child protection setting: A mixed-method approach. Dissertation Abstracts International Section A, 62, 3937.
   Google Scholar
• *Schreiber, J. C., Fuller, T., & Paceley, M. S. (2013). Engagement in child protective services: Parent perceptions of worker skills. Children and Youth Services Review, 35(4), 707–715. doi:10.1016/j.childyouth.2013.01.018
   Web of Science ®Google Scholar
• *Smith, N. (2002). Reunifying families affected by maternal substance abuse: Consumer and service provider perspectives on the obstacles and the need for change. Journal of Social Work Practice in the Addictions, 2(1), 33–53. doi:10.1300/J160v02n01_03
   Google Scholar
• *Strolin-Goltzman, J., Kollar, S., & Trinkle, J. (2010). Listening to the voices of children in foster care: Youths speak out about child welfare workforce turnover and selection. Social Work, 55(1), 47–53.
   PubMed Web of Science ®Google Scholar
• *Thoburn, J., Lewis, A., & Shemmings, D. (1995). Family participation in child protection. Child Abuse Review, 4(3), 161–171. doi:10.1002/(ISSN)1099-0852
   Google Scholar
• *Tregeagle, S., & Mason, J. (2008). Service user experience of participation in child welfare case management. Child & Family Social Work, 13(4), 391–401. doi:10.1111/j.1365-2206.2008.00564.x
   Web of Science ®Google Scholar
• *Trotter, C. (2008). What does client satisfaction tell us about effectiveness? Child Abuse Review, 17(4), 262–274. doi:10.1002/car.v17:4
   Web of Science ®Google Scholar
• *Tuttle, A. R. (2006). Parents’ experiences in child protective services: Analysis of a dialogical group process. Dissertation Abstracts International, 66, 5697.
   Google Scholar
• *Tuttle, A., Knudson-Martin, C., Levin, S., Taylor, B., & Andrews, J. (2007). Parents’ experiences in child protective services: Analysis of a dialogical group process. Family Process, 46(3), 367–380. doi:10.1111/j.1545-5300.2007.00217.x
   PubMed Web of Science ®Google Scholar
• *Winefield, H. R., & Barlow, J. A. (1995). Client and worker satisfaction in a child protection agency. Child Abuse & Neglect, 19(8), 897–905. doi:10.1016/0145-2134(95)00052-A
   PubMed Web of Science ®Google Scholar
• Zimmerman, R. D. (2008). Understanding the impact of personality traits on individuals’ turnover decisions: A meta-analytic path model. Personnel Psychology, 61, 309–348. doi:10.1111/j.1744-6570.2008.00115.x
   Web of Science ®Google Scholar