226
Views
0
CrossRef citations to date
0
Altmetric
Research Article

Exploring Organizational Learning, Risk, and Psychological Safety: Perspectives of Child Welfare Senior Leaders in Canada

ORCID Icon, ORCID Icon, ORCID Icon, , ORCID Icon, ORCID Icon & ORCID Icon show all
Pages 209-233 | Received 28 Oct 2022, Accepted 15 Feb 2023, Published online: 23 Feb 2023

References

  • Antwi-Boasiako, K., B. Fallon, B. King, N. Trocmé and J. Fluke. (2021). Examining decision-making tools and child welfare involvement among Black families in Ontario, Canada. Children and Youth Services Review, 126, 106048. doi:10.1016/j.childyouth.2021.106048
  • Argote, L. (2011). Organizational learning research: Past, present and future. Management Learning, 42(4), 439–446. doi:10.1177/1350507611408217
  • Argyris, C., & Schön, D. A. (1997). Organizational learning: A theory of action perspective. Reis, 3(77/78), 345–348. doi:10.2307/40183951
  • Ashton, V. (2007). The impact of organizational environment on the likelihood that social workers will report child maltreatment. Journal of Aggression, Maltreatment & Trauma, 15(1), 1–18. doi:10.1300/J146v15n01_01
  • Austin, M. J., Dal Santo, T. S., & Lee, C. (2012). Building organizational supports for research-minded practitioners. Journal of Evidence-Based Social Work, 9(1–2), 174–211. doi:10.1080/15433714.2012.636327
  • Basten, D., & Haamann, T. (2018). Approaches for organizational learning: A literature review, 8(3). doi:10.1177/2158244018794224.
  • Baumann, D., Kern, H., & Fluke, J. (1997). Foundations of the decision making ecology and overview. In H.D. Kern, D. J. Baumann & J. D. Fluke (Eds.), Worker improvements to the Decision and Outcome Model (WISDOM): The child welfare decision enhancement project. The Children’s Bureau.
  • Beddoe, L., Ferguson, H., Warwick, L., Disney, T., Leigh, J., & Cooner, T. S. (2022). Supervision in child protection: A space and place for reflection or an excruciating marathon of compliance? European Journal of Social Work, 25(3), 525–537. doi:10.1080/13691457.2021.1964443
  • Charmaz, K. (2006). Constructing grounded theory: A practical guide through qualitative analysis. London, England: Sage Publications.
  • Chiva, R., Ghauri, P., & Alegre, J. (2014). Organizational learning, innovation and internationalization: A complex system model. British Journal of Management, 25, 687–705. doi:10.1111/1467-8551.12026
  • Chun Tie, Y., Birks, M., & Francis, K. (2019). Grounded theory research: A design framework for novice researchers. SAGE Open Medicine, 7, 1–8. doi:10.1177/2050312118822927
  • Collins-Camargo, C., Chuang, E., McBeath, B., & Mak, S. (2019). Staying Afloat Amidst the Tempest: External Pressures Facing Private Child and Family Serving Agencies and Managerial Strategies Employed to Address Them. Human Service Organizations: Management, Leadership & Governance, 43(2), 125–145.
  • Collins-Camargo, C., & Garstka, T. A. (2014). Promoting Outcome Achievement in Child Welfare: Predictors of Evidence-Informed Practice. Journal of Evidence-Based Social Work, 11(5), 423–436. doi:10.1080/15433714.2012.759465
  • Curran, T., Oliver, B., & Benjamin, C. (2014). A critical analysis of workforce development research use in the transformation of children’s services. Journal of Social Work, 14(4), 360–379. doi:10.1177/1468017313477977
  • Davys, A. M., & Beddoe, L. (2010). The reflective learning model: Supervision of social work students. Social Work Education, 28(8), 919–933. doi:10.1080/02615470902748662
  • De Long, D. W., & Fahey, L. (2000). Diagnosing Cultural Barriers to Knowledge Management. Academy of Management Executive, 14, 113–127.
  • Edmondson, A. C. (2011). Strategies for learning from failure. Harvard Business Review, 89(4), 48–55.
  • English, D. J., Bangdiwala, S. I., & Runyan, D. K. (2005). The dimensions of maltreatment: Introduction. Child Abuse & Neglect, 29(5), 441–460. doi:10.1016/j.chiabu.2003.09.023
  • Fallon, B., M. Chabot, J. Fluke, C. Blackstock, B. MacLaurin and L. Tonmyr (2013). Placement decisions and disparities among Aboriginal children: Further analysis of the Canadian incidence study of reported child abuse and neglect part A: Comparisons of the 1998 and 2003 surveys. Child Abuse & Neglect, 37(1), 47–60. doi:10.1016/j.chiabu.2012.10.001
  • Fallon, B., Filippelli, J., Lefebvre, R., Joh-Carnella, N., Trocmé, N., Black, T., and Stoddart, J. (2020). Ontario Incidence Study of Reported Child Abuse and Neglect – 2018. Accessed 2 February 2023. Retrieved from: https://cwrp.ca/sites/default/files/publications/Ontario%20Incidence%20Study%20of%20Reported%20Child%20Abuse%20and%20Neglect%202018.pdf
  • Fallon, B., Trocmé, N., MacLaurin, B., Sinha, V., & Black, T. (2011). Untangling Risk of Maltreatment from Events of Maltreatment: An Analysis of the 2008 Canadian Incidence Study of Reported Child Abuse and Neglect (CIS-2008). International Journal of Mental Health Addiction, 9(5), 460–479. doi:10.1007/s11469-011-9351-4
  • Fiol, C. M., & Lyles, M. A. (1985). Organizational learning. Academy of Management Review, 10(4), 803–813. doi:10.2307/258048
  • Font, S., & Maguire-Jack, K. (2021). The organizational context of substantiation in child protective services cases. Journal of Interpersonal Violence, 36(15–16), 7414–7435. doi:10.1177/0886260519834996
  • Garvin, D. A., Edmondson, A. C., & Gino, F. (2008). Is yours a learning organization? Harvard Business Review, 86, 109–116.
  • Glisson, C., & Green, P. (2006). The effects of organizational culture and climate on the access to mental health care in child welfare and juvenile justice systems. Administration and Policy in Mental Health and Mental Health Services Research, 33(4), 433–448. doi:10.1007/s10488-005-0016-0
  • Glisson, C., & Green, P. (2011). Organizational climate, services, and outcomes in child welfare systems. Child Abuse & Neglect, 35(8), 582–591. doi:10.1016/j.chiabu.2011.04.009
  • Glisson, C., Green, P., & Williams, N. J. (2012). Assessing the Organizational Social Context (OSC) of child welfare systems: Implications for research and practice. Child Abuse & Neglect, 36(9), 621–632. doi:10.1016/j.chiabu.2012.06.002
  • Goering, E. S. (2018). The impact of organizational culture and climate on outcomes in child welfare: A modified systematic review. Human Service Organizations: Management, Leadership & Governance, 42(1), 68–85.
  • Groysberg, B., Lee, J., Price, J., & Cheng, J. (2018). The leader’s guide to corporate culture. Harvard Business Review, 96(1), 44–52.
  • Hemmelgarn, A., & Glisson, C. (2018). Building cultures and climates for effective human services: Understanding and improving organizational social contexts with the ARC model. New York, United States of America: Oxford.
  • Ibarra, H., & Scoular, A. (2019). The leader as coach. Harvard Business Review, 97(6), 110–119.
  • Julien-Chinn, F. J., & Lietz, C. A. (2019). Building learning cultures in the child welfare workforce. Children and Youth Services Review, 99, 360–365. doi:10.1016/j.childyouth.2019.01.023
  • Kahneman, D., Sibony, O., & Sunstein, C. (2021). Noise: A flaw in human judgment. New York, United States of America: Little, Brown Spark.
  • Kahneman, D., & Tversky, A. (1996). On the reality of cognitive illusions. Psychological Review, 103(3), 582–591. doi:10.1037/0033-295X.103.3.582
  • Kerman, B., Freundlich, M., Lee, J. M., & Brenner, E. (2012). Learning while doing in the human services: Becoming a learning organization through organizational change. Administration in Social Work, 36(3), 234–257. doi:10.1080/03643107.2011.573061
  • Kerman, B., M. Freundlich, J. M. Lee, and E. Brenner. (2012). Learning while doing in the human services: Becoming a learning organization through organizational change. Administration in Social Work, 36(3), 234–257.
  • Kostova, T. (1999). Transnational transfer of strategic organizational practices: A contextual perspective. Academy of Management Review, 24(2), 308–324. doi:10.2307/259084
  • Lietz, C. A. (2009). Critical thinking in child welfare supervision. Administration in Social Work, 34(1), 68–78. doi:10.1080/03643100903432966
  • Lwin, K., Fluke, J., Trocmé, N., Fallon, B., & Mishna, F. (2018). Ongoing child welfare services: Understanding the relationship of worker and organizational characteristics to service provision. Child Abuse & Neglect, 80, 324–334. doi:10.1016/j.chiabu.2018.04.001
  • MacRae, R., Smith, M., & Cree, V. E. (2016). The role of practitioner research in developing cultures of learning in children and families social work. Practice, 28(3), 181–197. doi:10.1080/09503153.2015.1074669
  • McBeath, B., & Meezan, W. (2010). Governance in motion: Service provision and child welfare outcomes in a performance-based, managed care contracting environment. Journal of Public Administration Research and Theory, 20(Supplement 1), i101–i123. doi:10.1093/jopart/mup037
  • Miake-Lye, I. M., Delevan, D. M., Ganz, D., Mittman, B., & Finley, E. P. (2020). Unpacking organizational readiness for change: An updated systematic review and content analysis of assessments. BMC Health Services Research, 20(1), 1. doi:10.1186/s12913-020-4926-z
  • Munro, E., & Hubbard, A. (2011). A systems approach to evaluating organisational change in children’s social care. British Journal of Social Work, 41(4), 726–743. doi:10.1093/bjsw/bcr074
  • Oh, S. Y., & Han, H. S. (2020). Facilitating organisational learning activities: Types of organisational culture and their influence on organisational learning and performance. Knowledge Management Research & Practice, 18(1), 1–15. doi:10.1080/14778238.2018.1538668
  • Ontario Association of Children’s Aid Societies (2013). Facts and Figures 2 February 2023. Retrieved from: https://www.oacas.org/childrens-aid-child-protection/facts-and-figures/
  • Perepletchikova, F., & Kaufman, J. (2010). Emotional and behavioral sequelae of childhood maltreatment. Current Opinion in Pediatrics, 22(5), 610–615. doi:10.1097/MOP.0b013e32833e148a
  • Pérez López, S., Peón, M. M., & José Vázquez Ordás, C. (2004). Managing knowledge: The link between culture and organizational learning. Journal of Knowledge Management, 8(6), 93–104. doi:10.1108/13673270410567657
  • Quinn, R. E. (1988). Beyond rational management: Mastering the paradoxes and competing demands of high performance. San Francisco, United States of America: Jossey-Bass.
  • Quinn A., B. Fallon, N. Joh-Carnella and M. Saint-Girons. (2022). The overrepresentation of First Nations children in the Ontario child welfare system: A call for systemic change. Children and Youth Services Review, 139, 106558. doi:10.1016/j.childyouth.2022.106558
  • Rashman, L., Withers, E., & Hartley, J. (2009). Organizational learning and knowledge in public service organizations: A systematic review of the literature. International Journal of Management Reviews, 11(4), 463–494. doi:10.1111/j.1468-2370.2009.00257.x
  • Saadat, V., & Saadat, Z. (2016). Organizational learning as a key role of organizational success. Procedia-Social and Behavioral Sciences, 230, 219–225. doi:10.1016/j.sbspro.2016.09.028
  • Senge, P.M. (2006). The Fifth Discipline: The Art and Practice of the Learning Organization. Doubleday (A Division of Random House).
  • Sinha, V., Ellenbogen, S., & Trocmé, N. (2013). Substantiating neglect of first nations and non-Aboriginal children. Children and Youth Services Review, 35(12), 2080–2090. doi:10.1016/j.childyouth.2013.10.007
  • Sirkin, H. L., Keenan, P., & Jackson, A. (2005). The hard side of change management. Harvard Business Review’s 10 Must Reads on Change, 3, 99.
  • Soelton, M., Noermijati, N., Rohman, F., & Mugiono, M. (2021). Conceptualizing the Role of Organizational Performance in Indonesia. The Journal of Asian Finance, Economics and Business, 8(6), 1151–1160.
  • Spath, R., Strand, V. C., & Bosco-Ruggiero, S. (2013). What child welfare staff say about organizational culture. Child Welfare, 92(1), 9–32.
  • Trocmé, N., Fallon, B., MacLaurin, B., Sinha, V., Black, T., Fast, E., and Holroyd, J. (2010). Canadian Incidence Study of Reported Child Abuse and Neglect - 2008 Major Findings 2 February 2023. Public Health Agency of Canada. Retrieved from: https://cwrp.ca/sites/default/files/publications/CIS-2008-rprt-eng.pdf
  • Trocmé, N., Fallon, B., & Neves, T. (2005). What is driving increasing child welfare caseloads in Ontario? Analysis of the 1993 and 1998 Ontario Incidence Studies. Child Welfare, 84(3), 341–362.
  • Turnell, A., & S. Edwards (1999). Signs of Safety: A Solution and Safety Oriented Approach to Child Protection Casework. WW Norton.
  • Vito, R. (2015). Leadership support of supervision in social work practice: Challenges and enablers to achieving success. Canadian Social Work Review, 32(1&2), 145–160. doi:10.7202/1034148ar
  • Wang, C. L., & Ahmed, P. K. (2003). Organisational learning: A critical review. The Learning Organization, 10(1), 8–17. doi:10.1108/09696470310457469
  • Williams, N. J., & Glisson, C. (2013). Reducing turnover is not enough: The need for proficient organizational cultures to support positive youth outcomes in child welfare. Children and Youth Services Review, 35(11), 1871–1877. doi:10.1016/j.childyouth.2013.09.002
  • Williams, N. J., & Glisson, C. (2014). Testing a theory of organizational culture, climate and youth outcomes in child welfare systems: A United States national study. Child Abuse & Neglect, 38(4), 757–767. doi:10.1016/j.chiabu.2013.09.003
  • Yang, B., Watkins, K., & Marsick, V. (2004). The construct of the learning organization: Dimensions, measurement, and validation. Human Resource Development Quarterly, 15(1), 31–54. doi:10.1002/hrdq.1086

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.