The use of an automated interactive voice response system to manage medication identification calls to a poison center

Edward P. Krenzelok Pittsburgh Poison Center, University of Pittsburgh Medical Center, Pittsburgh, PA, USA; Schools of Pharmacy and Medicine, University of Pittsburgh, Pittsburgh, PA, USACorrespondence[email protected]

Rita Mrvos Pittsburgh Poison Center, University of Pittsburgh Medical Center, Pittsburgh, PA, USA

References

Watson WA, Litovitz TL, Klein-Schwartz W, Rodgers GC, Youniss J, Reid N, Rouse WG, Rembert RS, Borys D. Annual Report of the American Association of Poison Control Centers Toxic Exposure Surveillance System. Am J Emerg Med 2004; 22:335–404.
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Bronstein AC, Spyker DA, Cantilena LR, Green JL, Rumack BH, Heard SE. Annual Report of the American Association of Poison Control Centers’ National Poison Data System (NPDS): 25th annual report. Clin Toxicol 2008; 46:927–1057.
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Bronstein AC, Creavin MD, Spyker DA, Seroka AM, Wruk KM. Automation of drug identification using interactive voice response technology. Clin Toxicol 2007; 45:607(Abstract).
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