Parental Satisfaction In A Centralized School System: Evidence From Greece And Policy Implications

References

• Adams, K. S., & Christenson, S. L. (2000). Trust and the family–school relationship examination of parent–teacher differences in elementary and secondary grades. Journal of School Psychology, 38(2), 477–497. doi:10.1016/S0022-4405(00)00048-0
   Google Scholar
• Antonopoulou, K., Koutrouba, K., & Babalis, T. (2011). Parental involvement in secondary education schools: The views of parents in Greece. Educational Studies, 37(3), 333–344. doi:10.1080/03055698.2010.506332
   Web of Science ®Google Scholar
• Badri, M. A., Mason, S. E., & Mourad, T. (2010). Determinants of parents’ satisfaction with subjects taught and the effects of school factors, parents’ demographics and schools’ characteristics. Proceedings of the International Academy of Business & Public Administration Discipline, Dallas, USA.
   Google Scholar
• Bejou, A. (2013). An empirical investigation of the correlates of satisfaction in public schools. Journal of Relationship Marketing, 12(4), 243–260. doi:10.1080/15332667.2013.846721
   Google Scholar
• Blatchford, P., Russell, A., Bassett, P., Brown, P., & Martin, C. (2007). The effect of class size on the teaching of pupils aged 7–11 years. School Effectiveness and School Improvement, 18(2), 147–172. doi:10.1080/09243450601058675
   Web of Science ®Google Scholar
• Bond, T. G., & King, J. A. (2003). Measuring client satisfaction with public education III: Group effects in client satisfaction. Journal of Applied Measurement, 4(4), 326–334.
   PubMedGoogle Scholar
• Bonia, E., Brouzos, A., & Kossyvaki, F. (2008). Primary school teachers’ perceptions of and attitude towards the factors that hinder parental involvement in school. In A. Brouzos, P. Misailidi, A. Emvalotis, & A. Efklides (Eds.), Scientific annals of the psychological society of Northern Greece. School and family (pp. 69–96). Athens, Greece: Ellinika Grammata. (in Greek).
   Google Scholar
• Borooah, V. K., & Mangan, J. E. (2011). Floreat scuola: An international analysis of parental satisfaction with schools. Regional and Sectoral Economic Studies, 11(3), 157–174.
   Google Scholar
• Boschee, F. (1987). Public attitudes toward public school: Local vs national, NASSP. Bulletin, 71(503), 115–121.
   Google Scholar
• Brauckmann, S., & Pashiardis, P. (2011). A validation study of the leadership styles of a holistic leadership theoretical framework. International Journal of Educational Management, 25(1), 11–32.
   Google Scholar
• Brinia, V. (2012). Men vs women; educational leadership in primary schools in Greece: An empirical study. International Journal of Educational Management, 26(2), 175–191.
   Google Scholar
• Centre for Education Policy Development. (2016). Annual Education Report 2016 (Centre for Education Policy Development (CEPD) of the Greek General Confederation of Labour). Athens, Greece: CEPD. [in Greek].
   Google Scholar
• Dake, J. A., Price, J. H., & Telljohann, S. K. (2003). The nature and extent of bullying at school. Journal of School Health, 73(5), 173–180. doi:10.1111/j.1746-1561.2003.tb03599.x
   PubMed Web of Science ®Google Scholar
• Deal, T. E., & Peterson, K. D. (2016). Shaping school culture. New York, NY: John Wiley & Sons.
   Google Scholar
• Dimopoulos, K, & Tsami, M. (2018). Greek primary school websites: the construction of institutional identities in a highly centralized system. Leadership and Policy in Schools, 17(4), 397–421.
   Web of Science ®Google Scholar
• Elam, S., & Gallup, A. (1989). The 21st annual Gallup poll of the public attitudes toward the public school. Phi Delta Kappan, 71(1), 41–54.
   Web of Science ®Google Scholar
• Finnigan, K., Adelman, N., Anderson, L., Cotton, L., Donnelly, M. B., & Price, T. (2004). Evaluation of the public schools program: Final report. Washington, DC: US Department of Education, Office of the Deputy Secretary, Policy and Program Studies Services.
   Google Scholar
• Fotopoulos, N., & Therianos, K. (2011, November 5–11). School choice and social classes’ strategies: Theoretical approach and empirical investigation. In S. Koniordos & M. Antonopoulou (Eds.), Proceedings of the 3rd conference of the hellenic sociological society “Greek society 1975–2010: Transformations, rearrangements, challenges” (pp. 101–102). Athens, Greece: Harokopio University. (in Greek).
   Google Scholar
• Friedman, B. A., Bobrowski, P. E., & Geraci, J. (2006). Parents’ school satisfaction: Ethnic similarities and differences. Journal of Educational Administration, 44(5), 471–486. doi:10.1108/09578230610683769
   Google Scholar
• Friedman, B. A., Bobrowski, P. E., & Markow, D. (2007). Predictors of parents' satisfaction with their children's school. Journal of Educational Administration, 45(3), 278–288.
   Google Scholar
• Friedman, B. A., Bobrowski, P. E., & Markow, D. (2007). Predictors of parents’ satisfaction with their children’s school. Journal of Educational Administration, 45(3), 278–288. doi:10.1108/09578230710747811
   Google Scholar
• Friedman, B. A., Friedman, M. A., & Markow, D. (2008). Predictors of principals' satisfaction with their schools. Journal of educational administration, 46(5),598–612.
   Google Scholar
• Gibbons, S., & Silva, O. (2011). School quality, child wellbeing and parents’ satisfaction. Economics of Education Review, 30(2), 312–331. doi:10.1016/j.econedurev.2010.11.001
   Web of Science ®Google Scholar
• Goldring, E. B., & Hausman, C. S. (1999). Reasons for parental choice of urban schools. Journal of Education Policy, 14(5), 469–490. doi:10.1080/026809399286161
   Web of Science ®Google Scholar
• Goldring, E. B., & Shapira, R. (1993). Choice, empowerment, and involvement: What satisfies parents? Education Evaluation and Policy Analysis, 15(4), 396–409. doi:10.3102/01623737015004396
   Web of Science ®Google Scholar
• Griffith, J. (1996). Test of a model of the organizational antecedents of parent involvement and satisfaction with public education. Human Relations, 49(12), 1549–1571. doi:10.1177/001872679604901204
   Web of Science ®Google Scholar
• Groves, R. M., & Couper, M. P. (1998). Nonresponse in household interview surveys. New York, NY: Wiley.
   Google Scholar
• Ham, C. L., Johnson, W., Weinstein, A., Plank, R., & Johnson, P. L. (2003). Gaining competitive advantages: Analyzing the gap between expectations and perceptions of service quality. International Journal of Value-Based Management, 16(2), 197–203. doi:10.1023/A:1024083226628
   Google Scholar
• Hampden-Thompson, G., & Galindo, C. (2017). School–family relationships, school satisfaction and the academic achievement of young people. Educational Review, 69(2), 248–265. doi:10.1080/00131911.2016.1207613
   Web of Science ®Google Scholar
• Harris, A. (2008). Distributed leadership: According to the evidence. Journal of Educational Administration, 46(2), 172–188. doi:10.1108/09578230810863253
   Google Scholar
• Hastings, J., Kane, T., & Staiger, D. (2005). Parental preferences and school competition: Evidence from a public school choice program (Yale Economic Applications and Policy Discussion Paper no. 19). National Bureau of Economic Research.
   Google Scholar
• Hausman, C., & Goldring, E. (2000). Parent involvement, influence, and satisfaction in magnet schools: Do reasons for choice matter? The Urban Review, 32(2), 105–119. doi:10.1023/A:1005121214860
   Google Scholar
• Heck, R. H., & Hallinger, P. (2010). Testing a longitudinal model of distributed leadership effects on school improvement. The Leadership Quarterly, 21(5), 867–885. doi:10.1016/j.leaqua.2010.07.013
   Web of Science ®Google Scholar
• Himelstein, S., Graham, S., & Weiner, B. (1991). An attributional analysis of maternal beliefs about the importance of child-rearing practices. Child Development, 62(2), 301–311. doi:10.2307/1131004
   Web of Science ®Google Scholar
• Houndoumadi, A., & Pateraki, L. (2001). Bullying and bullies in Greek elementary schools: Pupils’ attitudes and teachers’/parents’ awareness. Educational Review, 53(1), 19–26. doi:10.1080/00131910120033619
   Web of Science ®Google Scholar
• Howard, W. C. (2005). Leadership: Four styles. Education, 126(2), 384–392.
   Google Scholar
• Incesu, G., & Asikgil, B. (2012). An evaluation of the relationship between service quality in primary education and parent satisfaction. International Journal of Business and Management, 7(18), 92–98. doi:10.5539/ijbm.v7n18p92
   Google Scholar
• Kaparou, M., & Bush, T. (2007). Invisible barriers: The career progress of women secondary school principals in Greece. Compare, 37(2), 221–237. doi:10.1080/03057920601165587
   Google Scholar
• King, J., & Bond, T. (2000, May 1–5). Rural parents’ and students’ satisfaction with public schools in Queensland. Proceedings of the International Conference (on) Rural Communities & Identities in the Global Millennium (pp. 3–7). Nanaimo, British Columbia.
   Google Scholar
• Koutrouba, K., Antonopoulou, E., Tsitsas, G., & Zenakou, E. (2009). An investigation of Greek teachers’ views on parental involvement in education. School Psychology International, 30(3), 311–328. doi:10.1177/0143034309106497
   Web of Science ®Google Scholar
• Koutsampelas, C., & Tsakloglou, P. (2015). The progressivity of public education in Greece: Empirical findings and policy implications. Education Economics, 23(5), 596–611. doi:10.1080/09645292.2014.884999
   Web of Science ®Google Scholar
• Kuruuzum, A. (2001). A maximization model to satisfy the perceived quality in education. METU Studies in Development, 28(3/4), 383–398.
   Google Scholar
• LaForett, D. R., & Mendez, J. L. (2010). Parent involvement, parental depression, and program satisfaction among low-income parents participating in a two generation early childhood education program. Early Education and Development, 21(4), 517–535. doi:10.1080/10409280902927767
   Web of Science ®Google Scholar
• Lareau, A., & Schumar, W. (1996). The problem of individualism in family–school policies. Sociology of Education, 69, 24–39. doi:10.2307/3108454
   Google Scholar
• Livanos, I., Yalkin, Ç., & Nuñez, I. (2009). Gender employment discrimination: Greece and the United Kingdom. International Journal of Manpower, 30(8), 815–834. doi:10.1108/01437720911004443
   Web of Science ®Google Scholar
• Ma, X. (2002). Bullying in middle school: Individual and school characteristics of victims and offenders. School Effectiveness and School Improvement, 13(1), 63–89. doi:10.1076/sesi.13.1.63.3438
   Web of Science ®Google Scholar
• Manesis, N. (2008). Parents’ social category and the content of their communication with teachers. Parental involvement in children’s education: Investigation of parents’ beliefs. In A. Brouzos, P. Misailidi, A. Emvalotis, & A. Efklides (Eds.), Scientific annals of the psychological society of Northern Greece. School and family (pp. 173–190). Athens, Greece: Ellinika Grammata. (in Greek).
   Google Scholar
• Mather, M., Shafir, E., & Johnson, M. K. (2000). Misremembrance of options past: Source monitoring and choice. Psychological Science, 11(2), 132–138. doi:10.1111/1467-9280.00228
   PubMed Web of Science ®Google Scholar
• Mehan, H., Villanueva, I., Hubbaer, L., & Lintz, A. (1996). Constructing school success. The consequences of untracking low-achieving students. Cambridge, UK: Cambridge University Press.
   Google Scholar
• Mylonakou, I., & Kekes, I. (2007). School, family and the community in cooperation: The model of syneducation. International Journal about Parents in Education, 1, 73–82.
   Google Scholar
• OECD, (2011). Education policy advice for greece. Paris: OECD.
   Google Scholar
• OECD. (2012). PISA 2012: What makes schools successful? Paris, France: Author.
   Google Scholar
• OECD. (2016). Education at a glance: OECD indicators. Paris, France: Author.
   Google Scholar
• OECD. (2017a). School choice and school vouchers: An OECD perspective. Paris, France: Author.
   Google Scholar
• OECD. (2017b). Government at a glance 2017. Paris, France: Author.
   Google Scholar
• OECD. (2017c). Government at a glance 2017. Paris: OECD
   Google Scholar
• Ofsted. (2005). Parents’ satisfaction with schools (Document reference number: HMI 2634). OFSTED, London.
   Google Scholar
• Pashiardi, G. (2000). School climate in elementary and secondary schools: Views of Cypriot principals and teachers. International Journal of Educational Management, 14(5), 224–237.
   Google Scholar
• Pashiardi, G. (2008). Toward a knowledge base for school climate in Cyprus’ schools. International Journal of Educational Management, 22(5), 399–416.
   Google Scholar
• Pashiardis, P. (1994). Teacher participation in decision-making. International Journal of Educational Management, 8(5), 14–17.
   Google Scholar
• Pashiardis, P. (Ed.). (2014). Modeling school leadership across Europe: In search of new frontiers. Dordrecht, Heidelberg: Springer.
   Google Scholar
• Pashiardis, P., & Brauckmann, S. (2018). New public management in education: A call for the edupreneurial leader? Leadership and Policy in Schools. doi:10.1080/15700763.2018.1475575
   Web of Science ®Google Scholar
• Preston, C., Goldring, E., Guthrie, J. E., Ramsey, R., & Huff, J. (2017). Conceptualizing essential components of effective high schools. Leadership and Policy in Schools, 16(4), 525–562. doi:10.1080/15700763.2016.1205198
   Web of Science ®Google Scholar
• Quinn, R. E., & Spreitzer, G. M. (1997). The road to empowerment: Seven questions every leader should consider. Organizational Dynamics, 26(2), 37‐49. doi:10.1016/S0090-2616(97)90004-8
   Web of Science ®Google Scholar
• Räty, H., Jaukka, P., & Kasanen, K. (2004). Parents’ satisfaction with their child’s first year of school. Social Psychology of Education, 7(4), 463–479. doi:10.1007/s11218-004-5764-2
   Google Scholar
• Räty, H., & Kasanen, K. (2007). Parents’ perceptions of their children’s schools: Findings from a five year longitudinal study. Educational Studies, 33(3), 339–351. doi:10.1080/03055690701423275
   Web of Science ®Google Scholar
• Räty, H., Kasanen, K., & Honkalampi, K. (2006). Three years later: A follow-up study of parents’ assessments of their children’s competencies. Journal of Applied Social Psychology, 36(9), 2079–2099. doi:10.1111/j.0021-9029.2006.00095.x
   Web of Science ®Google Scholar
• Reynolds, D., & Teddlie, C. (2002). The international handbook of school effectiveness research. London, UK: Routledge.
   Google Scholar
• Salisbury, D. F., Branson, R. K., Altreche, W. I., Funk, F. F., & Broetzmann, S. M. (1997). Applying customer dissatisfaction measures to schools: You better know what’s wrong before you try to fix it. Educational Policy, 11(3), 286–308. doi:10.1177/0895904897011003002
   Web of Science ®Google Scholar
• Skallerud, K. (2011). School reputation and its relation to parents’ satisfaction and loyalty. International Journal of Educational Management, 25(7), 671–686.
   Google Scholar
• Skolbarometer, N. (2001). Attityder till Skolan ar 2000. Copenhagen, Denmark: Nordisk Ministerradet.
   Google Scholar
• Tuck, K. D. (1995). Parent satisfaction and information: A customer satisfaction survey, district of columbia public schools (ERIC Document Reproduction Service (ED401326)). Washington, DC: Research Branch.
   Google Scholar
• Wolke, D., Woods, S., Stanford, K., & Schulz, H. (2001). Bullying and victimization of primary school children in England and Germany: Prevalence and school factors. British Journal of Psychology, 92(4), 673–696.
   PubMed Web of Science ®Google Scholar