References and Suggested Readings
- Fairhurst , G. T. and Sarr , R. A. 1996 . The art of framing: Managing the language of leadership , San Francisco : Jossey-Bass .
- Mayo , C. 2002 . The binds that tie: Civility and social difference . Educational Theory , 52 : 169 – 196 .
- Page , S. E. 2007 . The difference: How the power of diversity creates better groups, firms, schools, and societies , Princeton, NJ : Princeton University Press .
- Stone , D. , Patton , B. and Heen , S. 1999 . Difficult conversations: How to discuss what matters most , New York, NY : Penguin Group .