100
Views
4
CrossRef citations to date
0
Altmetric
Original Articles

The impact of customer returns on competing chains

&
Pages 58-70 | Received 18 Jul 2010, Accepted 07 Oct 2010, Published online: 16 May 2013

References

  • Ai , X. and Chen , J. 2010 . Competition among supply chains: Implications of a full returns policy Working paper
  • Atkins , D. and Zhao , X. 2003 . Supply chain structure under price and service competition , Sauder School of Business, The University of British Columbia . Working Paper
  • Bitran , G. and Caldentey , R. 2003 . An overview of pricing models for revenue management . Manufacturing & Service Operations Management , 5 ( 3 ) : 203 – 229 .
  • Cassill , N. 1998 . Do customer returns enhance product and shopping experience satisfaction? . The International Review of Retail, Distribution and Consumer Research , 8 ( 1 ) : 1 – 13 .
  • Chen , J. and Bell , P. 2009 . The impact of customer returns on pricing and order decisions . European Journal of Operational Research , 195 ( 1 ) : 280 – 295 .
  • Cho , D. , Kim , D. and Rhee , D. 1998 . Late comer strategies: Evidence from the semiconductor industry in Japan and Korea . Organization Science , 9 : 489 – 505 .
  • Choi , S. 1991 . Price competition in a channel structure with a common retailer . Marketing Science , 10 ( 4 ) : 271 – 296 .
  • DeMiguel , V. and Xu , H. 2009 . A stochastic multiple leader stackelberg model: Analysis, computation and application . Operations Research , 57 ( 5 ) : 1220 – 1235 .
  • Huang , Y. and Huang , G. 2010 . Price coordination in a three-level supply chain with different channel structures using game-theoretic approach . International Journal of Management Science and Engineering Management , 5 ( 2 ) : 83 – 94 .
  • McGuire , T. and Staelin , R. 1983 . An industry equilibrium analysis of downstream vertical integration . Marketing Science , 2 : 161 – 191 .
  • Pralle , A. and Stalk , G. Jr. 2006 . Returns: the Ugly Ducklings of Retail , The Boston Consulting Group’s report
  • Strauss , M. 2006 . Returns a $10-billion pain . The Globe and Mail , : B1 – B7 .
  • Wu , Q. and Chen , H. 2003 . Chain-to-chain competition under demand uncertainty Working paper

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.