668
Views
6
CrossRef citations to date
0
Altmetric
Research Articles

Human resource management (HRM) outsourcing in the Asian public sector – a probe into the achievability and consequences in Hong Kong, Malaysia, and Thailand

Pages 308-345 | Received 28 Apr 2016, Accepted 03 Aug 2016, Published online: 25 Aug 2016

References

  • Abdullah, H.S., 2008. From customer satisfaction to citizen satisfaction: rethinking local government service delivery in Malaysia. Asian Social Science, 4 (11), 87–92.
  • Arshad, N.H., Lin, Y.N., and Mohamed, A., 2007. ICT outsourcing: inherent risks, issues and challenges. WSEAS Transactions on Business and Economics, 4 (8), 117–125.
  • Barthelemy, J., 2003. The seven deadly sins of outsourcing. Academy of Management Executive, 17 (2), 87–98. doi:10.5465/AME.2003.10025203
  • Beckett, J., 2000. The government should run like a Business Mantra. The American Review of Public Administration, 30 (2), 185–204. doi:10.1177/02750740022064623
  • Bensghir, T.K. and Tekneci, A., 2008. An evaluation of the outsourcing IS/ICT activities in Turkish ministerial computer departments. Public Administration and Development, 28 (2), 94–104. doi:10.1002/(ISSN)1099-162X
  • Bing, M.N., et al., 2004. Incremental validity of the frame-of-reference effect in personality scale scores: A replication and extension. Journal of Applied Psychology, 89, 150–157.
  • Bing, L., et al., 2005. The allocation of risk in PPP/PFI construction projects in the UK. International Journal of Project Management, 23 (1), 25–35. doi:10.1016/j.ijproman.2004.04.006
  • Bisman, J.E., 2006. Cost savings from outsourcing in the Australian Public Sector: anecdote or evidence? Faculty of Commerce, Charles Sturt University.
  • Boyne, G., 1998. Public services under new labour: back to bureaucracy? Public Money & Management, 18 (3), 43–50. doi:10.1111/1467-9302.00126
  • Bratby, R., 2009. Flexible Outsourcing, March. Available from: http://www.olswang.com/pdfs/White_Paper_-_Flexible_Outsourcing.PDF
  • Brown, T. and Potoski, M., 2003. Contract-management capacity in municipal and county governments. Public Administration Review, 63 (2), 153–164. doi:10.1111/puar.2003.63.issue-2
  • Burgess, J. and Macdonald, D., 1999. Outsourcing, employment and industrial relations in the public sector. The Economic and Labour Relations Review, 10 (1), 36–55. doi:10.1177/103530469901000103
  • Burnes, B. and Anastasiadis, A., 2003. Outsourcing: a public-private sector comparison. Supply Chain Management: An International Journal, 8 (4), 355–366. doi:10.1108/13598540310490116
  • Business Anti-Corruption Portal., 2015. Business corruption in Malaysia. Available from: http://www.business-anti-corruption.com/country-profiles/east-asia-the-pacific/malaysia/snapshot.aspx
  • Chandarasorn, V. and Pathranarakul, P. 1999. Thailand international PSO: a challenge for public sector reform. In: A paper for the tenth conference on civil service matters, 23–26 November.
  • Cheung, B.L., 2005a. Public service reform in East Asia: reform issues and challenges in Japan, Korea, Singapore and Hong Kong. Hong Kong: Chinese University Press.
  • Cheung, B.L., 2005b. The politics of administrative reforms in Asia: paradigms and legacies, paths and diversities. Governance: An International Journal of Policy, Administration, and Institutions, 18 (2), 257–282. doi:10.1111/gove.2005.18.issue-2
  • Cheung, B.L. and Scott, I., 2007. Governance and public sector reforms in Asia: paradigms, paradoxes and dilemmas. London: Taylor & Francis.
  • Civil Engineering and Development Department., 2013. Annual report 2013. Available from: http://www.cedd.gov.hk/eng/publications/annual_report/ar2013.pdf.
  • Chun, Y.H. and Rainey, H.G., 2005. Goal ambiguity and organizational performance in US federal agencies. Journal of Public Administration Research and Theory, 15 (4), 529–557. doi:10.1093/jopart/mui030
  • Clarke, T., 2004. Theories of corporate governance: the philosophical foundations of corporate governance. New York: Routledge.
  • Clegg, S., 2006. The Sage handbook of organization studies. London: SAGE Publications.
  • Coase, R.H., 1937. The nature of the firm. Economica N.S., 4: 386-405. Reprinted in Oliver E. Williamson and Sidney Winter, eds., 1991. In: O.E. Williamson and S.G. Winter, eds. The nature of the firm: origins, evolution, development. New York: Oxford University Press.
  • Coggburn, J.D., 2007. Outsourcing human resources: the case of the Texas health and human services commission. Review of Public Personnel Administration, 27 (4), 315–335. doi:10.1177/0734371X07301976
  • Cox, M., Roberts, M., and Walton, J., 2012. IT outsourcing in the public sector local government: experiences of the management and selection of IT service providers. The Electronic Journal Information Systems Evaluation, 15 (3), 231–243.
  • DiIulio, J., Jr., 1993. Reinventing the dinosaur? The Brookings Review, 11, 5. doi:10.2307/20080418
  • Efficiency Unit., 2007. Serving the community by using the private sector: a user guide to contract management. Available from: www.eu.gov.hk/attachments/english/psi/psi_guides_ppgpop/cm2007/cm2007.pdf.
  • Efficiency Unit., 2008. A general guide to outsourcing. Available from: http://www.eu.gov.hk/en/reference/publications/guide_to_outsourcing_200803.pdf
  • Efficiency Unit., 2009. About us. Available from: http://www.eu.gov.hk/eindex.html
  • Eigen, P., 1998. Reform of government procurement procedures – principles and objectives. In: Corruption in public procurement: proceedings: programme of action against corruption: reports of the 2nd European Conference of specialised services in the fight against corruption. Tallinn. Journal of Europe.
  • Eisenhardt, K.M., 1988. Agency- and institutional-theory explanations: the case of retail sales compensation. The Academy of Management Journal, 31 (3), 488–511. doi:10.2307/256457
  • Eisenhardt, K.M., 1989. Agency theory: an assessment and review. The Academy of Management Review, 14 (1), 57–74.
  • Fama, E.F. and Jensen, M.C., 1983. Separation of ownership and control. The Journal of Law and Economics, 26 (2), 301–325. doi:10.1086/467037
  • Fernandez, S. and Smith, C.R., 2006. Looking for evidence of public employee opposition to privatization: an empirical study with implications for practice. Review of Public Personnel Administration, 26 (4), 356–381. doi:10.1177/0734371X05281629
  • Financial Times., 2015. The political risks in Malaysia are growing, March 31. Available from: http://www.ft.com/cms/s/0/8ceb5f68-d7ac-11e4-849b-00144feab7de.html#axzz4Ds8bn9VZ
  • Firestone, W.A., 1987. Meaning in method: the rhetoric of quantitative and qualitative research. Educational Researcher, 16 (7), 16–21. doi:10.3102/0013189X016007016
  • Frederick, D., 1994. Why compulsory competitive tendering for local government services is not as good as privatisation. London: Libertarian Alliance.
  • Gerhart, B., Minkoff, H.B., and Olsen, R.N., 1995. Employee compensation: theory, practice, and evidence. CAHRS Working Paper #95-04. Ithaca, NY: Cornell University, School of Industrial and Labor Relations, Center for Advanced Human Resource Studies.
  • Gilley, K.M. and Rasheed, A., 2000. Making more by doing less: an analysis of outsourcing and its effects on firm performance. Journal of Management, 26 (4), 763–790. doi:10.1177/014920630002600408
  • Goel, S., 2009. Crisis management: master the skills to prevent disasters. New Delhi: Global India Publications.
  • Greene, J.C., Caracelli, V.J., and Graham, W.F., 1989. Toward a conceptual framework for mixed method evaluation designs. Educational Evaluation and Policy Analysis, 11 (3), 255–274. doi:10.3102/01623737011003255
  • Halachmi, A., 2000. Information technology and performance measurement: promise or peril? National Productivity Review, 19 (3), 87–92. doi:10.1002/(ISSN)1520-6734
  • Haque, M.S., 2007a. Revisiting the new public management. Public Administration Review, 67 (1), 179–182. doi:10.1111/puar.2007.67.issue-1
  • Haque, M.S., 2007b. Theory and practice of public administration in Southeast Asia: traditions, directions, and impacts. International Journal of Public Administration, 30, 1297–1326. doi:10.1080/01900690701229434
  • Hayllar, M., 2005. Outsourcing: enhancing private sector involvement in public sector services provision in Hong Kong. In: A. Cheung, ed. Public service reform in East Asia: reform issues and challenges in Japan, Korea, Singapore and Hong Kong. Hong Kong: Chinese University Press.
  • Heinrich, F. and Hodess, R., 2011. Measuring corruption. In: A. Graycar and R. Smith, eds. Handbook of global research in corruption. Cheltenham: Edward Elgar.
  • Hѐritier, A. and Schmidt, S.K., 2000. After liberalization: public interest services and employment in the utilities. In: F.W. Scharpf and V.A. Schmidt, eds. Welfare and work in the open economy. Oxford: Oxford University Press.
  • Hood, C., 1995. Contemporary public management: a new global paradigm? Public Policy and Administration, 10 (2), 104–117. doi:10.1177/095207679501000208
  • Hunter, I. and Saunders, J., 2005. Transforming HR: how to get shared services, outsourcing and business partnering to deliver what you want. London: Thorogood.
  • Huque, A.S., 2005. Contracting out and trust in the public sector: cases of management from Hong Kong. Public Organization Review: A Global Journal, 5, 69–84. doi:10.1007/s11115-004-6135-3
  • Jaconelli, A. and Sheffield, J., 2000. Best value: changing roles and activities for human resource managers in Scottish local government. The International Journal of Public Sector Management, 13 (7), 624–644. doi:10.1108/09513550010363595
  • Jones, P.W., 1998. Globalisation and internationalism: democratic prospects for world education. Comparative Education, 34 (2), 143–155. doi:10.1080/03050069828243
  • Jones, P., 2009. Outsourcing: key legal issues and contractual protections, May. Available from: http://www.farrer.co.uk/Global/Briefings/Outsourcing%20-%20key%20legal%20issues%20and%20contractual%20protections.pdf
  • Karkukly, W., 2011. An investigation into outsourcing of PMO functions for improved organizational performance: a quantitative and qualitative study. US: Trafford Publishing.
  • Kemp, K.K., ed., 2008. Encyclopedia of geographic information science. Thousand Oaks, CA: Sage Publications.
  • Khan, S.U., Niazi, M., and Ahmad, R., 2012. Empirical investigation of success factors for offshore software development outsourcing vendors. IET Software, 6 (1), 1–15. doi:10.1049/iet-sen.2010.0038
  • Khanom, N.A., 2010. Conceptual issues in defining public private partnerships. International Review of Business Research Papers, 6 (2), 150–163.
  • Koch, J., Dell, D., and Johnson, L.K., 2004. HR outsourcing in government organizations: emerging trends, early lessons. New York: The Conference Board, Inc.
  • Kuhn, T.S., 1970. The structure of scientific revolutions. Chicago: University of Chicago Press.
  • Lam, J., 2004. Public-private collaboration in public service delivery: Hong Kong’s experience. The Asian Review of Public Administration, 15 (1 – 2), 149–162.
  • Lau, K.H. and Zhang, J., 2006. Drivers and obstacles of outsourcing practices in China. International Journal of Physical Distribution & Logistics Management, 36 (10), 776–792. doi:10.1108/09600030610714599
  • Lavery, K., 1999. Smart contracting for local government services: processes and experience. Westport, CT: Praeger.
  • Lawler, J. and Atmiyanandana, V., 2004. HRM in Thailand: a post-1997 update. In: C. Rowley and J. Benson, eds. The management of human resources in the Asia Pacific Region: convergence reconsidered. London: Frank Cass, 165–185.
  • Likert, R., 1967. The method of constructing an attitude scale. In: M. Fishbein, ed. Readings in attitude theory and measurement. New York: Wiley & Sons, 90–95.
  • Lynch, K., 2006. Neo-liberalism and marketisation: the implications for higher education. European Educational Research Journal, 5 (1), 1–17. doi:10.2304/eerj
  • Madu, C. and Kuei, C.H., 2012. Handbook of sustainability management. Singapore: World Scientific.
  • Malhotra, N., 2004. Marketing research: an applied orientation. 4th ed. Upper Saddle River, NJ: Prentice Hall.
  • Maranto, R., 2001. Thinking the Unthinkable in Public Administration: A case for Spoils in the Federal Bureaucracy. In: S.E. Condrey and R. Maranto, eds. Radical reform of the civil service. Lanham, MD: Lexington Books, 69–86.
  • Miller, D., 1983. The correlates of entrepreneurship in three types of firms. Management Science, 29 (7), 770–791. doi:10.1287/mnsc.29.7.770
  • Mithani, D.M. and Watcharaphun, P., 2000. Privatization in Thailand: an overview. In: B.N. Ghosh, ed. Privatization: the ASEAN connection. Huntington, NY: Nova Science Publishers, 233–251.
  • Morgan, S.J., 2012. The human side of outsourcing: psychological theory and management practice. West Sussex: John Wiley.
  • Office of the Prime Minister, 1999. The regulation of good governance. Bangkok: Office of the Prime Minister.
  • Painter, M., 2006. Thaksinisation or managerialism? Reforming the Thai bureaucracy. Journal of Contemporary Asia, 36 (1), 26–47. doi:10.1080/00472330680000031
  • Painter, M. and Pierre, J., eds., 2005. Challenges to state policy capacity: global trends and comparative perspectives. New York, NY: Palgrave Macmillan.
  • Patel, A., 2005. Outsourcing success – the business imperative. New Delhi: Tata McGraw-Hill Publishing Company Limited.
  • Peters, B.G., 2001. The politics of bureaucracy. London: Routledge.
  • Pollitt, C. and Bouckaert, G., 2000. Public management reform: A comparative analysis. Oxford University Press.
  • Pollitt, C. and Bouckaert, G., 2011. Public management reform: a comparative analysis - new public management, governance, and the Neo-Weberian State. New York: Oxford University Press.
  • Pollitt, C., 2003. The essential public manager. Maidenhead: Open University Press.
  • Przeworski, A. and Teune, H., 1970. The logic of comparative social inquiry. New York: Wiley Interscience.
  • Quinn, J.B., 2000. Outsourcing innovation: the new engine of growth. MIT Sloan Management Review, 41 (4), 13–28.
  • Robertson, C.J., Lamin, A., and Livanis, G., 2010. Stakeholder perceptions of offshoring and outsourcing: the role of embedded issues. Journal of Business Ethics, 95 (2), 167–189. doi:10.1007/s10551-009-0353-0
  • Rothwell, A.T., Herbert, I.P., and Seal, W., 2011. Shared service centers and professional employability. Journal of Vocational Behavior, 79 (1), 241–252. doi:10.1016/j.jvb.2011.01.001
  • Samaratunge, R. and Bennington, L., 2002. New public management: challenge for Sri Lanka. Asian Journal of Public Administration, 24 (1), 87–109. doi:10.1080/02598272.2002.10800395
  • Saunders, C., Gebelt, M., and Hu, Q., 1997. Achieving success in information systems outsourcing. California Management Review, 39 (2), 63–79. doi:10.2307/41165887
  • Sclar, E., 2000. You don’t always get what you pay for: the economics of privatization. Ithaca, NY: Cornell University Press.
  • Sheehan, C. and Cooper, B.K., 2011. HRM outsourcing: the impact of organisational size and HRM strategic involvement. Personnel Review, 40 (6), 742–760. doi:10.1108/00483481111169661
  • Siengthai, S. and Bechter, C., 2004. HRM in Thailand. In: A. Varma and P.S. Budhwar, eds. Managing human resources in Asia-Pacific account. London: Routledge.
  • Sorri, K., 2015. Thailand’s political unrest poses risk for fragile economic recovery, July 19. Available from: http://globalriskinsights.com/2015/07/thailands-political-unrest-poses-risk-for-fragile-economic-recovery/
  • Sparrow, P., 2009. Handbook of international human resource management: integrating people, process, and context. Wiltshire: John Wiley & Sons.
  • StatPac., 2014. Survey sampling methods. Available from: http://www.statpac.com/surveys/sampling.htm
  • Suebvises, P., 2014. Public-private partnerships and governance challenges in Thai municipalities: perspectives of chief administrators (Palat Thesaban). Journal of African & Asian Local Government Studies, 3 (2), 72–79.
  • Taylor, G.R., 2005. Integrating quantitative and qualitative methods in research. Lanham, MD: University Press of America.
  • The Global Economy., 2014. Political stability - country rankings. Available from: http://www.theglobaleconomy.com/rankings/wb_political_stability/
  • Transparency International., 2015. Corruption perceptions index 2015. Available from: http://www.transparency.org/cpi2015/results#results-table
  • Trepte, P., 2005. Transparency and accountability as tools for promoting integrity and preventing corruption in procurement: possibilities and limitations. In: Document prepared for the OECD public governance and territorial development directorate, public governance committee, expert group meeting on integrity in public procurement. OECD Document No: Unclassified - GOV/PGC/ETH (2005)1. Paris: OECD.
  • Van Slyke, D.M. and Hammonds, C.A., 2003. The privatization decision: do public managers make a difference? The American Review of Public Administration, 33 (2), 146–163. doi:10.1177/0275074003251374
  • Warner, M.E., 2008. Reversing privatization, rebalancing government reform: markets, deliberation and planning. Policy and Society, 27 (2), 163–174. doi:10.1016/j.polsoc.2008.09.001
  • Williams, H.M., Rayner, J., and Allinson, C.W., 2012. New public management and organisational commitment in the public sector: testing a mediation model. The International Journal of Human Resource Management, 23 (13), 2615–2629. doi:10.1080/09585192.2011.633275
  • Williamson, O.E., 1975. Markets and hierarchies: analysis and antitrust implications. New York: Free Press.
  • Williamson, O., 1996. Economics and organization: a primer. California Management Review, 38 (2), 131–146. doi:10.2307/41165836
  • Verspaandonk, R., 2001. Outsourcing – for and against. Available from: http://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Parliamentary_Library/Publications_Archive/CIB/cib0001/01CIB18#Arguments.
  • Vibert, C., 2000. Agency theory for online analysts. In: The academy of competitive intelligence conference. Philadelphia, PA: Drexel University.
  • Vilvovsky, S., 2008. Differences between public and private IT outsourcing: common themes in the literature. In: Paper presented at the Proceedings of the 2008 international conference on digital government research, International Conference Proceeding Series. Montreal. Digital Government Society of North America, 337–346.
  • Zhu, Y., Warner, M., and Rowley, C., 2007. Human resource management with ‘Asian’ characteristics: a hybrid people-management system in East Asia. Working Paper Series 02/2007. Cambridge Judge Business School.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.