An analytical approach to customer requirement information processing

References

• Aubert , B. , Leger , P. and Larocque , D. 2012 . Differentiating Weak Ties and Strong Ties among External Sources of Influences for Enterprise Resource Planning (ERP) Adoption . Enterprise Information Systems , 6 ( 2 ) : 215 – 235 .
   Web of Science ®Google Scholar
• Beheshti , H., and Beheshti , C. 2010 . Improving Productivity and Firm Performance with Enterprise Resource Planning . Enterprise Information System , 4 ( 4 ) : 445 – 472 .
   Web of Science ®Google Scholar
• Bi , X. , Su , W. and Wang , L. 2012 . An Analysis on the Macroscopic Growth Process and Stage of Information Systems Development in Chinese Enterprises . Information Technology Management , 13 ( 4 ) : 273 – 280 .
   Web of Science ®Google Scholar
• Bouchereau , V., and Rowlands , H. 1999 . Analytical Approaches to QFD . Manufacturing Engineer , 78 : 249 – 254 .
   Google Scholar
• Chan , L., and Wu , M. 2002 . Quality Function Deployment: A Literature Review . European Journal of Operational Research , 143 : 463 – 497 .
   Web of Science ®Google Scholar
• Che , A. and Yang , M. 2008 . Theory and Application of QFD , Beijing : Publishing House of Electronics Industry .
   Google Scholar
• Chen , F. , Ye , S. Q. , Jiang , Y. and Dan , B. 2007 . Research on Mapping Method of Customer Need Information in Product Family Improvement . Journal of Chongqing University (Natural Science Edition) , 30 ( 9 ) : 144 – 147 .
   Google Scholar
• Chen , X., and Fang , Y. 2012 . Enterprise Systems in Financial Sector – An Application in Precious Metal Trading Forecasting . Enterprise Information Systems , : 1 – 11 . doi: 10.1080/17517575.2012.698022.
   Google Scholar
• Dan , B. , Wang , J. and Liu , Y. 2008 . Taxonomy Model and Representation Approaches of Customer Needs Information for Mass Customization . Computer Integrated Manufacturing Systems , 14 ( 8 ) : 1504 – 1510 .
   Google Scholar
• Duan , L., and Xu , L. 2012 . Business Intelligence for Enterprise Systems: A Survey . IEEE Transactions on Industrial Informatics , 8 ( 3 ) : 679 – 687 .
   Web of Science ®Google Scholar
• Guo , J. , Xu , L. , Xiao , G. and Gong , Z. 2012 . Improving Multilingual Semantic Interoperation in Cross-Organizational Enterprise Systems through Concept Disambiguation . IEEE Transactions on Industrial Informatics , 8 ( 3 ) : 647 – 658 .
   Web of Science ®Google Scholar
• Guo , W., and Hu , M. 2004 . Methodology of Exploring and Analyzing the VOC Based on Extensive Data Source . Computer Integrated Manufacturing Systems , 10 ( 9 ) : 1165 – 1170 .
   Google Scholar
• Hsiao , M. H. 2009 . Shopping Mode Choice: Physical Store Shopping Versus E-Shopping . Transportation Research Part E: Logistics and Transportation Review , 45 ( 1 ) : 86 – 95 .
   Web of Science ®Google Scholar
• Jutla , D. , Bodorik , P. and Dhaliqal , J. 2002 . Supporting the E-business Readiness of Small and Medium-Sized Enterprises: Approaches and Metrics . Internet Research , 12 ( 2 ) : 139 – 164 .
   Web of Science ®Google Scholar
• Kano , N. , Seraku , N. , Takahashi , F. and Tsuji , S. 1984 . Attractive Quality and Must-Be Quality . The Journal of the Japanese Society for Quality Control , 14 ( 2 ) : 39 – 48 .
   Google Scholar
• Langenwalter , G. 2000 . Enterprise Resources Planning and Beyond: Integrating Your Entire Organization , London: St. Lucie Press .
   Google Scholar
• Li , L. 2012 . Effects of Enterprise Technology on Supply Chain Collaboration: Analysis of China-Linked Supply Chain . Enterprise Information Systems , 6 ( 1 ) : 55 – 77 .
   Web of Science ®Google Scholar
• Li , L. , Ge , R. , Zhou , S. and Valerdi , R. 2012 . Guest Editorial Integrated Healthcare Information Systems . IEEE Transactions on Information Technology in Biomedicine , 16 ( 4 ) : 515 – 517 .
   PubMed Web of Science ®Google Scholar
• Lin , Z. H. 2005 . Product Design and Manufacturing Quality Engineering , Beijing : China Machine Press .
   Google Scholar
• Liu , C. H., and Wu , H. H. 2008 . A Fuzzy Group Decision-Making Approach in Quality Function Deployment . Quality and Quantity , 42 ( 4 ) : 527 – 540 .
   Web of Science ®Google Scholar
• McKay , A. , de Pennington , A. and Baxter , J. 2001 . Requirements Management: A Representation Scheme for Product . Computer Aided Design , 33 ( 7 ) : 511 – 520 .
   Web of Science ®Google Scholar
• Olson , D. L. and Staley , J. 2012 . Case Study of Open-Source Enterprise Resource Planning Implementation in a Small Business . Enterprise Information Systems , 6 ( 1 ) : 79 – 94 .
   Web of Science ®Google Scholar
• Rivie’ re , P. , Monrozier , R. , Rogeaux , M. , Pages , J. and Saporta , G. 2006 . Adaptive Preference Target: Contribution of Kano's Model of Satisfaction for an Optimized Preference Analysis Using a Sequential Consumer Test . Food Quality and Preference , 17 : 572 – 581 .
   Web of Science ®Google Scholar
• Sauerwein , E. , Bailom , F. , Matzler , K. and Hinterhuber , H. H. February 19–23 1996 . “ The Kano Model: How to Delight Your Customers ” . In Proceedings of International Working Seminar on Production Economics, Innsbruk, Igls , February 19–23 , 313 – 327 . Innsbruck : University of Innsbruck . 1996
   Google Scholar
• Shahin , A. 2004 . Integration of FMEA and the Kano Model: An Exploratory Examination . International Journal of Quality & Reliability Management , 21 ( 7 ) : 731 – 746 .
   Google Scholar
• Sun , W., Q. Ma, and X. Liu. 2003 . A Method of Product Requirements Acquisition and Processing Based on Design Repository . Computer Integrated Manufacturing Systems , 9 ( 8 ) : 686 – 689 .
   Google Scholar
• Viriyasitavat , W. , Xu , L. and Martin , A. 2012 . SWSpec: The Requirements Specification Language in Service Workflow Environments . IEEE Transactions on Industrial Informatics , 8 ( 3 ) : 631 – 638 .
   Web of Science ®Google Scholar
• Wang , C. , Xu , L. , Liu , X. and Qin , X. 2005 . ERP Research, Development and Implementation in China: An Overview . International Journal of Production Research , 43 ( 18 ) : 3915 – 3932 .
   Web of Science ®Google Scholar
• Wang , J. and Fan , Z. 2004 . Model Framework for Customer Information Captures Based on Web . Systems Engineering and Electronics , 26 ( 2 ) : 230 – 233 .
   Google Scholar
• Wang , L. , Shi , H. , Yu , A. , Li , H. , Liu , L. , Bi , Z. and Fu , L. 2012a . An Application of Enterprise Systems in Quality Management of Products . Information Technology and Management , 13 ( 4 ) : 389 – 402 .
   Web of Science ®Google Scholar
• Wang , S. , Li , L. , Wang , K. and Jones , J. 2012b . E-Business Systems Integration: A Systems Perspective . Information Technology & Management , 13 ( 4 ) : 233 – 249 .
   Web of Science ®Google Scholar
• Wassenaar , H. J. , Chen , W. , Cheng , J. and Sudjianto , A. 2005 . Enhancing Discrete Choice Demand Modeling for Decision-Based Design . ASME Journal of Mechanical Design , 127 : 514 – 523 .
   Web of Science ®Google Scholar
• Wei , S. K. , Li , S. J. and Li , Y. 2005 . Confirming Weight of Voice of the Customer in QFD Using the Method of AHP . Machinery Design & Manufacture , 6 : 170 – 172 .
   Google Scholar
• Wu , S. , Xu , L. and He , W. 2009 . Industry-Oriented Enterprise Resource Planning . Enterprise Information System , 3 ( 4 ) : 409 – 424 .
   Web of Science ®Google Scholar
• Xu , L. 2011a . Enterprise Systems: State-of-the-Art and Future Trends . IEEE Transactions on Industrial Informatics , 7 ( 4 ) : 630 – 640 .
   Web of Science ®Google Scholar
• Xu , L. 2011b . Information Architecture for Supply Chain Quality Management . International Journal of Production Research , 49 ( 1 ) : 183 – 198 . 2011.
   Web of Science ®Google Scholar
• Xu , L. , Viriyasitavat , W. , Ruchikachorn , P. and Martin , A. 2012 . Using Propositional Logic for Requirements Verification of Service Workflow . IEEE Transactions on Industrial Informatics , 8 ( 3 ) : 639 – 646 .
   Web of Science ®Google Scholar
• Xu , L. , Wang , C. , Bi , Z. and Yu , J. 2012 . AutoAssem: An Automated Assembly Planning System for Complex Products . IEEE Transaction on Industrial Information , 8 ( 3 ) : 669 – 678 .
   Web of Science ®Google Scholar
• Xu , Q. L. , Jiao , R. J. , Yang , X. and Helander , M. G. 2009 . An Analytical Kano Model for Customer Need Analysis . Design Studies , 30 : 87 – 110 .
   Web of Science ®Google Scholar
• Yi , H. Y. , Liu , W. and Mao , J. 2008 . Expression and Translation Model of Customers Demand Information for Online Customization . Journal of Chongqing University (Natural Science Edition) , 31 ( 3 ) : 311 – 318 .
   Google Scholar
• Yin , Y. , Fan , Y. and Xu , L. 2012 . EMG & EPP-Integrated Human-Machine Interface between the Paralyzed and Rehabilitation Exoskeleton . IEEE Transactions on Information Technology in Biomedicine , 16 ( 4 ) : 542 – 549 .
   PubMed Web of Science ®Google Scholar
• Yin , Y. , Xie , J. , Xu , L. and Chen , H. 2012 . Imaginal Thinking-Based Human-Machine Design Methodology for the Configuration of Reconfigurable Machine Tools . IEEE Transaction on Industrial Information , 8 ( 3 ) : 659 – 668 .
   Web of Science ®Google Scholar
• Zhou , Z. , Valerdi , R. and Zhou , S. 2012 . Guest Editorial Special Section on Enterprise Systems . IEEE Transactions on Industrial Informatics , 8 ( 3 ) : 630
   Web of Science ®Google Scholar
• Zhu , L. 2008 . Research on the Key Technology of Customer Requirements Processing of Design for Mass Customization , China : Hefei University of Technology .
   Google Scholar