36
Views
0
CrossRef citations to date
0
Altmetric
Research Article

Impact of telehealth on patient-provider communication in prenatal care for pregnant women from underserved settings

, , &

References

  • Gadson A, Akpovi E, Mehta PK. Exploring the social determinants of racial/ethnic disparities in prenatal care utilization and maternal outcome. Semin Perinatol. 2017;41(5):308–17. doi:10.1053/j.semperi.2017.04.008.
  • Howell EA. Reducing disparities in severe maternal morbidity and mortality. Clin Obstet Gynecol. 2018;61(2):387–99. doi:10.1097/GRF.0000000000000349.
  • Noursi S, Saluja B, Richey L. Using the ecological systems theory to understand Black/White disparities in maternal morbidity and mortality in the United States. J Racial Ethn Health Disparities. 2021;8(3):661–9. doi:10.1007/s40615-020-00825-4.
  • Wong PC, Kitsantas P. A review of maternal mortality and quality of care in the USA. J Matern Fetal Neonatal Med. 2020;33(19):3355–67. doi:10.1080/14767058.2019.1571032.
  • Brigance C, Lucas R, Jones E, et al. Nowhere to go: maternity care deserts across the U.S. March of Dimes; 2022. [cited 2023 Aug 14]. Available from: https://www.marchofdimes.org/maternity-care-deserts-report.
  • Centers for Medicare & Medicaid Services. Improving access to maternal health care in rural communities: Issue brief. U.S. Department of Health and Human Services; 2020. Available from: https://www.cms.gov/About-CMS/Agency-Information/OMH/equity-initiatives/rural-health/09032019-Maternal-Health-Care-in-Rural-Communities.pdf.
  • Thayer Z, Gildner T. Reported information sharing and satisfaction with maternity care providers during the COVID -19 pandemic: associations with socioeconomic status and shifts to telehealth. Birth. 2023;50(2):396–406. doi:10.1111/birt.12660.
  • Nicoloro-SantaBarbara J, Rosenthal L, Auerbach MV, Kocis C, Busso C, Lobel M. Patient-provider communication, maternal anxiety, and self-care in pregnancy. Soc Sci Med. 2017;190:133–40. doi:10.1016/j.socscimed.2017.08.011.
  • Ledford CJW, Canzona MR, Womack JJ, Hodge JA. Influence of provider communication on women’s delivery expectations and birth experience appraisal: A qualitative study. Fam Med. 2016;48(7):523–31.
  • Dahlem CHY, Villarruel AM, Ronis DL. African American women and prenatal care: perceptions of patient–provider interaction. West J Nurs Res. 2015;37(2):217–35. doi:10.1177/0193945914533747.
  • Kozhimannil KB, Attanasio LB, Yang YT, Avery MD, Declercq E. Midwifery care and patient–provider communication in maternity decisions in the United States. Matern Child Health J. 2015;19(7):1608–15. doi:10.1007/s10995-015-1671-8.
  • Florio KL, White D, Gosch K, Patel N, Daming T, Williams EM, et al. Patient-perceived satisfaction and knowledge uptake in a combined cardio-obstetrics clinic. J Cardiovasc Dev Dis. 2022;9(12):433. doi:10.3390/jcdd9120433.
  • Haskard-Zolnierek K, Martin LR, Bueno EH, Kruglikova-Sanchez Y. Physician-Patient communication and satisfaction in spanish-language primary care visits. Health Commun. 2023;38(4):714–20. doi:10.1080/10410236.2021.1973176.
  • Allenbaugh J, Corbelli J, Rack L, Rubio D, Spagnoletti C. A brief communication curriculum improves resident and nurse communication skills and patient satisfaction. J Gen Intern Med. 2019;34(7):1167–73. doi:10.1007/s11606-019-04951-6.
  • Boissy A, Windover AK, Bokar D, Karafa M, Neuendorf K, Frankel RM, et al. Communication skills training for physicians improves patient satisfaction. J Gen Intern Med. 2016;31(7):755–61. doi:10.1007/s11606-016-3597-2.
  • Burgener AM. Enhancing communication to improve patient safety and to increase patient satisfaction. Health Care Manag. 2017;36(3):238–43. doi:10.1097/HCM.0000000000000165.
  • Tinius RA, López JD, Cade WT, Stein RI, Haire-Joshu D, Cahill AG. Patient and obstetric provider communication regarding weight gain management among socioeconomically disadvantaged African American women who are overweight/obese. Women Health. 2020;60(2):156–67. doi:10.1080/03630242.2019.1616044.
  • Lindsay A, Wallington S, Greaney M, Tavares Machado M, De Andrade G. Patient–provider communication and counseling about gestational weight gain and physical activity: A qualitative study of the perceptions and experiences of Latinas pregnant with their first child. Int J Environ Res Public Health. 2017;14(11):1412. doi:10.3390/ijerph14111412.
  • Cole KO, Gudzune KA, Bleich SN, Cheskin LJ, Bennett WL, Cooper LA, et al. Providing prenatal care to pregnant women with overweight or obesity: differences in provider communication and ratings of the patient-provider relationship by patient body weight. Patient Educ Couns. 2017;100(6):1103–10. doi:10.1016/j.pec.2016.12.030.
  • Clowse MEB, Eudy AM, Revels J, Neil L, Sanders GD. Provider perceptions on the management of lupus during pregnancy: barriers to improved care. Lupus. 2019;28(1):86–93. doi:10.1177/0961203318815594.
  • Wagman JA, Park E, Giarratano GP, Buekens PM, Harville EW. Understanding perinatal patient’s health preferences and patient-provider relationships to prevent congenital syphilis in California and Louisiana. BMC Pregnancy Childbirth. 2022;22(1):555. doi:10.1186/s12884-022-04883-w.
  • Dieterich R, Demirci J. Communication practices of healthcare professionals when caring for overweight/obese pregnant women: A scoping review. Patient Educ Couns. 2020;103(10):1902–12. doi:10.1016/j.pec.2020.05.011.
  • Shaver J. The state of telehealth before and after the COVID-19 pandemic. Prim Care Clin Off Pract. 2022;49(4):517–30. doi:10.1016/j.pop.2022.04.002.
  • DeNicola N, Grossman D, Marko K, Sonalkar S, Butler Tobah YS, Ganju N, et al. Telehealth interventions to improve obstetric and gynecologic health outcomes: A systematic review. Obstet Gynecol. 2020;135(2):371–82. doi:10.1097/AOG.0000000000003646.
  • Xie W, Dai P, Qin Y, Wu M, Yang B, Yu X. Effectiveness of telemedicine for pregnant women with gestational diabetes mellitus: an updated meta-analysis of 32 randomized controlled trials with trial sequential analysis. BMC Pregnancy Childbirth. 2020;20(1):198. doi:10.1186/s12884-020-02892-1.
  • Qureshey E, Rochon M, Hesham H, Cohen J, MacFarlan J, Smulian JC, et al. Patient compliance and satisfaction using web-based glucose monitoring for the management of pregnant women with pregestational diabetes. J Matern Fetal Neonatal Med. 2022;35(25):5943–8. doi:10.1080/14767058.2021.1903422.
  • Whittington JR, Ramseyer AM, Taylor CB. Telemedicine in low-risk obstetrics. Obstet Gynecol Clin North Am. 2020;47(2):241–7. doi:10.1016/j.ogc.2020.02.006.
  • Hargis-Villanueva A, Lai K, Van Leeuwen K, Weidler EM, Felts J, Schmidt A, et al. Telehealth multidisciplinary prenatal consultation during the COVID-19 pandemic: enhancing patient care coordination while maintaining high provider satisfaction. J Matern Fetal Neonatal Med. 2022;35(25):9765–9. doi:10.1080/14767058.2022.2053101.
  • Wu KK, Lopez C, Nichols M. Virtual visits in prenatal care: An integrative review. J Midwifery Womens Health. 2022;67(1):39–52. doi:10.1111/jmwh.13284.
  • Liu CH, Goyal D, Mittal L, Erdei C. Patient satisfaction with virtual-based prenatal care: implications after the COVID-19 pandemic. Matern Child Health J. 2021;25(11):1735–43. doi:10.1007/s10995-021-03211-6.
  • Mittone DF, Bailey CP, Eddy EL, Napolitano MA, Vyas A. Women’s satisfaction with telehealth services during the COVID-19 pandemic: cross-sectional survey study. JMIR Pediatr Parent. 2022;5(4):e41356. doi:10.2196/41356.
  • Connect W-HC. Engage: televisits for children with asthma during COVID-19 and after. J Nurse Pract. 2021;17(3):293–8. doi:10.1016/j.nurpra.2020.08.027.
  • Gordon HS, Solanki P, Bokhour BG, Gopal RK. “I’m not feeling like I’m part of the conversation” patients’ perspectives on communicating in clinical video telehealth visits. J Gen Intern Med. 2020;35(6):1751–8. doi:10.1007/s11606-020-05673-w.
  • Duplaga M. A nationwide natural experiment of e-health implementation during the COVID-19 pandemic in Poland: user satisfaction and the ease-of-Use of remote physician’s visits. Int J Environ Res Public Health. 2022;19(14):8338. doi:10.3390/ijerph19148338.
  • Andreadis K, Muellers K, Ancker JS, Horowitz C, Kaushal R, Lin JJ. Telemedicine impact on the patient–provider relationship in primary care during the COVID-19 pandemic. Med Care. 2023;61(Suppl 1):S83–S88. doi:10.1097/MLR.0000000000001808.
  • Anderson J, Walsh J, Anderson M, Burnley R. Patient satisfaction With remote consultations in a primary care setting. Cureus. Published online September 8, 2021. doi:10.7759/cureus.17814
  • Margolin EJ, Pina Martina LA, Miles CH, Wenske S, McKiernan JM, DeCastro GJ, et al. Telemedicine in management of genitourinary malignancies: patient and physician perspectives. Urol Oncol Semin Orig Investig. 2021;39(8):480–6. doi:10.1016/j.urolonc.2021.04.003.
  • Orrange S, Patel A, Mack WJ, Cassetta J. Patient satisfaction and trust in telemedicine during the COVID-19 pandemic: retrospective observational study. JMIR Hum Factors. 2021;8(2):e28589. doi:10.2196/28589.
  • Hurley ET, Haskel JD, Bloom DA, Gonzalez-Lomas G, Jazrawi LM, Bosco JA, et al. The use and acceptance of telemedicine in orthopedic surgery during the COVID-19 pandemic. Telemed E-Health. 2021;27(6):657–62. doi:10.1089/tmj.2020.0255.
  • Weiss EF, Malik R, Santos T, Ceide M, Cohen J, Verghese J, et al. Telehealth for the cognitively impaired older adult and their caregivers: lessons from a coordinated approach. Neurodegener Dis Manag. 2021;11(1):83–9. doi:10.2217/nmt-2020-0041.
  • Turner BJ, Siegel S. Telemedicine and mental health care of young adults during COVID-19: A qualitative study. Pract Innov. 2022;7(1):64–70. doi:10.1037/pri0000170.
  • Isidori V, Diamanti F, Gios L, Malfatti G, Perini F, Nicolini A, et al. Digital technologies and the role of health care professionals: scoping review exploring nurses’ skills in the digital era and in the light of the COVID-19 pandemic. JMIR Nurs. 2022;5(1):e37631. doi:10.2196/37631.
  • Record J, Ziegelstein R, Christmas C, Rand C, Hanyok L. Delivering personalized care at a distance: How telemedicine can foster getting to know the patient as a person. J Pers Med. 2021;11(2):137. doi:10.3390/jpm11020137.
  • Rosellini I, Vianello M, Palmieri A, Guidoni SV, Giopato F, Ghazaryan A, et al. Patient satisfaction with televisit in chronic neurologic disorders during Covid-19 pandemic. Acta Neurol Belg. 2023;123(3):983–91. doi:10.1007/s13760-023-02173-6.
  • Farrell R, Collart C, Craighead C, Pierce M, Chien E, Frankel R, et al. The successes and challenges of implementing telehealth for diverse patient populations requiring prenatal care during COVID-19: qualitative study. JMIR Form Res. 2022;6(3):e32791. doi:10.2196/32791.
  • Elliott T, Tong I, Sheridan A, Lown BA. Beyond convenience: patients’ perceptions of physician interactional skills and compassion via telemedicine. Mayo Clin Proc Innov Qual Outcomes. 2020;4(3):305–14. doi:10.1016/j.mayocpiqo.2020.04.009.
  • Edirippulige S, Armfield N. Education and training to support the use of clinical telehealth: A review of the literature. J Telemed Telecare. 2017;23(2):273–82. doi:10.1177/1357633X16632968.
  • Mulcare M, Naik N, Greenwald P, Schullstrom K, Gogia K, Clark S, et al. Advanced communication and examination skills in telemedicine: A structured simulation-based course for medical students. MedEdPORTAL. Published online December. 2020;17:11047. doi:10.15766/mep_2374-8265.11047.
  • Shawwa L. The use of telemedicine in medical education and patient care. Cureus. Published online April 18, 2023. doi:10.7759/cureus.37766
  • Srinivasan M, Phadke A, Zulman D, Israni ST, Madill ES, Savage TR, et al. Enhancing patient engagement during virtual care: A conceptual model and rapid implementation at an academic medical center. N Engl J Med. Published online 2020. doi:10.1056/CAT.20.0262
  • Teles S, Crudo V, Sangrar R, Langlois S. Enabling patients as partners on virtual teams: A scoping review. J Patient Exp. 2023;10:237437352311772. doi:10.1177/23743735231177205.
  • Gonzalez CM, Walker SA, Rodriguez N, Karp E, Marantz PR. It can be done! A skills-based elective in implicit bias recognition and management for preclinical medical students. Acad Med. 2020;95(12S):S150–S155. doi:10.1097/ACM.0000000000003697.
  • Sherman MD, Ricco J, Nelson SC, Nezhad SJ, Prasad S. Implicit bias training in residency program: aiming for enduring effects. Fam Med. 2019;51(8):677–81. doi:10.22454/FamMed.2019.947255.
  • Crawford C. The EveryONE project unveils implicit bias training guide. Ann Fam Med. 2020;18(2):182.2–183. doi:10.1370/afm.2525.
  • Khatri U, Zeidan A, LaRiviere M, Sanchez S, Weaver L, Lynn J, et al. An evaluation of implicit bias training in graduate medical education. MedEdPublish. 2019;8:109. doi:10.15694/mep.2019.000109.1.
  • Tjia J, Pugnaire M, Calista J, Eisdorfer E, Hale J, Terrien J, et al. Using simulation-based learning with standardized patients (SP) in an implicit bias mitigation clinician training program. J Med Educ Curric Dev. 2023;10:238212052311750. doi:10.1177/23821205231175033.
  • Kruse JA, Collins JL, Vugrin M. Educational strategies used to improve the knowledge, skills, and attitudes of health care students and providers regarding implicit bias: An integrative review of the literature. Int J Nurs Stud Adv. 2022;4:100073. doi:10.1016/j.ijnsa.2022.100073.
  • Scientific Workforce Diversity Seminar Series (SWDSS) seminar proceedings: Is implicit bias training effective? National Institute of Health; 2021. Available from: https://diversity.nih.gov/sites/coswd/files/images/NIH_COSWD_SWDSS_Implicit_Bias_Proceedings_508.pdf
  • Jabson JM, Mitchell JW, Doty B. Associations between non-discrimination and training policies and physicians’ attitudes and knowledge about sexual and gender minority patients: a comparison of physicians from two hospitals. BMC Public Health. 2016;16(1):256. doi:10.1186/s12889-016-2927-y.
  • Sabin JA. Tackling implicit bias in health care. N Engl J Med. 2022;387(2):105–7. doi:10.1056/NEJMp2201180.
  • Dirks LG, Beneteau E, Sabin J, et al. Battling bias in primary care encounters: Informatics designs to support clinicians. Ext Abstr Hum Fact Comp Syst. 2022: 386. doi:10.1145/3491101.3519825.
  • What’s the role of time in shared decision making? AMA J Ethics. 2020;22(5):E416–422. doi:10.1001/amajethics.2020.416.
  • Emanuel EJ, Ubel PA, Kessler JB, Meyer G, Muller RW, Navathe AS, et al. Using behavioral economics to design physician incentives that deliver high-value care. Ann Intern Med. 2016;164(2):114. doi:10.7326/M15-1330.
  • Otte SV. Improved patient experience and outcomes: Is patient–provider concordance the Key? J Patient Exp. 2022;9:237437352211030. doi:10.1177/23743735221103033.
  • Peek ME. Increasing representation of black primary care physicians—A critical strategy to advance racial health equity. JAMA Netw Open. 2023;6(4):e236678. doi:10.1001/jamanetworkopen.2023.6678.
  • Baker O, Horvitz-Lennon M, Yu H. Racial and ethnic concordance between national health service corps clinicians and underserved populations. JAMA Netw Open. 2024;7(3):e242961. doi:10.1001/jamanetworkopen.2024.2961.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.