855
Views
0
CrossRef citations to date
0
Altmetric
Research Article

Identifying communication difficulty and context-specific communication supports for patient-provider communication in a sub-acute setting: A prospective mixed methods study

ORCID Icon, ORCID Icon, & ORCID Icon

References

  • Aldridge, D., Cahill, L., & Theodoros, D. (2022). Assessment of communication competence in acquired communication disorders: A systematic scoping review. International Journal of Speech-Language Pathology, 25(2), 306–316. doi: 10.1080/17549507.2022.2055142
  • Armat, M., Assarroudi, A., Rad, M., Sharifi, H., & Heydari, A. (2018). Inductive and deductive: Ambiguous labels in qualitative content analysis. The Qualitative Report, 23(1), 219–221. https://doi.org/10.46743/2160-3715/2018.2872
  • Australian Commission on Safety and Quality in Health Care (ACSQHC). (2022). Indicators, measurement and reporting. Retrieved from https://www.safetyandquality.gov.au/our-work/indicators-measurement-and-reporting
  • Bartlett, G., Blais, R., Tamblyn, R., Clermont, R. J., & MacGibbon, B. (2008). Impact of patient communication problems on the risk of preventable adverse events in acute care settings. Canadian Medical Association Journal = Journal de L'association Medicale Canadienne, 178(12), 1555–1562. https://doi.org/10.1503/cmaj.070690
  • Bensing, J., Verhaak, P., van Dulmen, A., & Visser, A. (2000). Communication: The royal pathway to patient-centered medicine. Patient Education and Counseling, 39(1), 1–3. https://doi.org/10.1016/S0738-3991(99)00107-X
  • Bismark, M., Willis, K., Lewis, S., & Smallwood, N. (2022). Experiences of health workers in the COVID-19 pandemic. Routledge.
  • Carragher, M., O’Halloran, R., Johnson, H., Taylor, N., Torabi, T., & Rose, M. (2018). People with aphasia and health professionals report difficulty communicating with one another: can a novel eHealth intervention help? Aphasiology, 32(sup1), 34–36. https://doi.org/10.1080/02687038.2018.1484879
  • Carragher, M., Steel, G., O'Halloran, R., Torabi, T., Johnson, H., Taylor, N. F., & Rose, M. (2021). Aphasia disrupts usual care: The stroke team’s perceptions of delivering healthcare to patients with aphasia. Disability and Rehabilitation, 43(21), 3003–3014. https://doi.org/10.1080/09638288.2020.1722264
  • Chang, H. F., Power, E., O'Halloran, R., & Foster, A. (2018). Stroke communication partner training: A national survey of 122 clinicians on current practice patterns and perceived implementation barriers and facilitators. International Journal of Language & Communication Disorders, 53(6), 1094–1109. https://doi.org/10.1111/1460-6984.12421
  • Clancy, L., Povey, R., & Rodham, K. (2018). Living in a foreign country’: Experiences of staff-patient communication in inpatient stroke settings for people with post-stroke aphasia and those supporting them. Disability and Rehabilitation, 42(3), 324–334. https://doi.org/10.1080/09638288.2018.1497716
  • Cornish, S., Klim, S., & Kelly, A. M. (2021). Is COVID-19 the straw that broke the back of the emergency nursing workforce? Emergency Medicine Australasia: Ema, 33(6), 1095–1099. https://doi.org/10.1111/1742-6723.13843
  • Crotty, M. (1998). Foundations of social research: Meaning and perspective in the research process. Taylor & Francis Group.
  • Elo, S., Kääriäinen, M., Kanste, O., Pölkki, T., Utriainen, K., & Kyngäs, H. (2014). Qualitative content analysis: A focus on trustworthiness. SAGE Open, 4(1). https://doi.org/10.1177/2158244014522633
  • Govasli, L., & Solvoll, B.-A. (2020). Nurses’ experiences of busyness in their daily work. Nursing Inquiry, 27(3), e12350. https://doi.org/10.1111/nin.12350
  • Hemsley, B., Sigafoos, J., Balandin, S., Forbes, R., Taylor, C., Green, V., & Parmenter, T. (2001). Nursing the patient with sever communication impairment. Journal of Advanced Nursing, 35(6), 827–835. https://doi.org/10.1046/j.1365-2648.2001.01920.x
  • Hemsley, B., Werninck, M., & Worrall, L. (2013). That really shouldn’t have happened’: People with aphasia and their spouses narrate adverse events in hospital. Aphasiology, 27(6), 706–722. https://doi.org/10.1080/02687038.2012.748181
  • Hersh, D., Godecke, E., Armstrong, E., Ciccone, N., & Bernhardt, J. (2016). Ward talk’: Nurses’ interaction with people with and without aphasia in the very early period poststroke. Aphasiology, 30(5), 609–628. https://doi.org/10.1080/02687038.2014.933520
  • Hoffman, J., Yorkston, K., Shumway-Cook, A., Ciol, M., Dudgeon, B., & Chan, L. (2005). Effect of communication disability on satisfaction with health care: A survey of Medicare beneficiaries. American Journal of Speech-Language Pathology, 14(3), 221–228. https://doi.org/10.1044/1058-0360(2005/022
  • Homans, N. C., & Vroegop, J. L. (2022). The impact of face masks on the communication of adults with hearing loss during COVID-19 in a clinical setting. International Journal of Audiology, 61(5), 365–370. https://doi.org/10.1080/14992027.2021.1952490
  • Horton, S., Lane, K., & Shiggins, C. (2016). Supporting communication for people with aphasia in stroke rehabilitation: Transfer of training in a multidisciplinary stroke team. Aphasiology, 30(5), 629–656. https://doi.org/10.1080/02687038.2014.1000819
  • Hvidt, L., Hvidt, K., Madsen, K., & Schmidt, T. (2014). Comprehension deficits among older patients in a quick diagnostic unit. Clinical Interventions in Aging, 9, 705–710. https://doi.org/10.2147/CIA.S61850
  • Iacono, T., & Davis, R. (2003). The experiences of people with developmental disability in emergency departments and hospital wards. Research in Developmental Disabilities, 24(4), 247–264. https://doi.org/10.1016/S0891-4222(03)00041-6
  • Iacono, T., Bigby, C., Douglas, J., & Spong, J. (2020). A prospective study of hospital episodes of adults with intellectual disability. Journal of Intellectual Disability Research, 64(5), 357–367. https://doi.org/10.1111/jir.12725
  • Jensen, L. R., Løvholt, A. P., Sørensen, I. R., Blüdnikow, A. M., Iversen, H. K., Hougaard, A., Mathiesen, L. L., & Forchhammer, H. B. (2015). Implementation of supported conversation for communication between nursing staff and in-hospital patients with aphasia. Aphasiology, 29(1), 57–80. https://doi.org/10.1080/02687038.2014.955708
  • Kagan, A. (1998). Supported conversation for adults with aphasia: Methods and resources for training conversation partners. Aphasiology, 12(9), 816–830. https://doi.org/10.1080/02687039808249575
  • Kagan, A., Simmons-Mackie, N., & Victor, J. C. (2018). The impact of exposure with no training: Implications for future partner triaging research. Journal of Speech, Language, and Hearing Research, 61(9), 2347–2352. https://doi.org/10.1044/2018_JSLHR-L-17-0413
  • Krewulak, K. D., Jaworska, N., Spence, K. L., Mizen, S. J., Kupsch, S., Stelfox, H. T., Parsons Leigh, J., & Fiest, K. M. (2022). Impact of restricted visitation policies during the first wave of the COVID-19 pandemic on communication between critically ill patients, families, and clinicians. A qualitative interview study. Annals of the American Thoracic Society, 19(7), 1169–1176. https://doi.org/10.1513/AnnalsATS.202107-877OC
  • Lopez, V., Anderson, J., West, S., & Cleary, M. (2022). Does the COVID-19 pandemic further impact nursing shortages? Issues in Mental Health Nursing, 43(3), 293–295. https://doi.org/10.1080/01612840.2021.1977875
  • McLeod, S. (2018). Communication rights: Fundamental human rights for all. International Journal of Speech-Language Pathology, 20(1), 3–11. https://doi.org/10.1080/17549507.2018.1428687
  • Mencap. (2007). Death by indifference. https://www.mencap.org.uk/sites/default/files/2016-06/DBIreport.pdf
  • O'Halloran, R., Grohn, B., & Worrall, L. (2012a). Environmental factors that influence communication for patients with a communication disability in acute hospital stroke units: A qualitative metasynthesis. Archives of Physical Medicine and Rehabilitation, 93 (Suppl 1), S77–S85. https://doi.org/10.1016/j.apmr.2011.06.039
  • O'Halloran, R., Worrall, L., & Hickson, L. (2012b). Stroke patients communicating their healthcare needs in hospital: A study within the ICF framework. International Journal of Language & Communication Disorders, 47(2), 130–143. https://doi.org/10.1111/j.1460-6984.2011.00077.x
  • O'Halloran, R., Coyle, J., & Lamont, S. (2017). Screening patient for communication difficulty: The diagnostic accuracy of the IFCI staff questionnaire. International Journal of Speech-Language Pathology, 19(4), 430–440. https://doi.org/10.1080/17549507.2016.1209560
  • O’Halloran, R., Worrall, L., Toffolo, D., & Code, C. (2020). Inpatient Functional Communication Interview: Screening, Assessment, and Intervention. Plural Publishing Inc.
  • O'Rourke, A., Power, E., O'Halloran, R., & Rietdijk, R. (2018). Common and distinct components of communication partner training programmes in stroke, traumatic brain injury and dementia. International Journal of Language & Communication Disorders, 53(6), 1150–1168. https://doi.org/10.1111/1460-6984.12428
  • Patton, M. (2002). Qualitative research and evaluation methods. (3rd ed.). Sage Publications.
  • Penney, W., & Wellard, S. (2007). Hearing what older consumers say about participation in their care. International Journal of Nursing Practice, 13(1), 61–68. https://doi.org/10.1111/j.1440-172X.2006.00608.x
  • Rose, T., Worrall, L., Hickson, L., & Hoffmann, T. (2011). Aphasia friendly written health information: Content and design characteristics. International Journal of Speech-Language Pathology, 13(4), 335–347. https://doi.org/10.3109/17549507.2011.560396
  • Rose, T., Worrall, L., Hickson, L., & Hoffmann, T. (2012). Guiding principles for printed education materials: Design preferences of people with aphasia. International Journal of Speech-Language Pathology, 14(1), 11–23. https://doi.org/10.3109/17549507.2011.631583
  • Saunders, G. H., Jackson, I. R., & Visram, A. S. (2021). Impacts of face coverings on communication: An indirect impact of COVID-19. International Journal of Audiology, 60(7), 495–506. https://doi.org/10.1080/14992027.2020.1851401
  • Stans, S. E. A., Dalemans, R. J. P., de Witte, L. P., Smeets, H. W. H., & Beurskens, A. J. (2016). The role of the physical environment in conversations between people who are communication vulnerable and health-care professionals: A scoping review. Disability and Rehabilitation, 39(25), 2594–2605. https://doi.org/10.1080/09638288.2016.1239769
  • Stransky, M., Jensen, K., & Morris, M. (2018). Adults with communication disabilities experience poorer health and healthcare outcomes compared to person without communication disabilities. Journal of General Internal Medicine, 33(12), 2147–2155. https://doi.org/10.1007/s11606-018-4625-1
  • Sundin, K., Jansson, L., & Norberg, A. (2002). Understanding between care providers and patients with stroke and aphasia: A phenomenological hermeneutic inquiry. Nursing Inquiry, 9(2), 93–103. https://doi.org/10.1046/j.1440-1800.2002.00135.x
  • Togher, L., McDonald, S., Tate, R., Rietdijk, R., & Power, E. (2016). The effectiveness of social communication partner training for adults with severe chronic TBI and their families using a measure of perceived communication ability. NeuroRehabilitation, 38(3), 243–255. https://doi.org/10.3233/NRE-151316
  • World Health Organization. (2001). ICF: International Classification of Functioning, Disability and Health. World Health Organisation.
  • World Health Organization. (2002). Towards a common language for functioning, disability and health: The international Classification of Functioning, Disability and Health (ICF). https://cdn.who.int/media/docs/default-source/classification/icf/icfbeginnersguide.pdf?sfvrsn=eead63d3_4&download=true