Understanding the Antecedents of Perceived Value of Registered Traveler Biometric Systems

REFERENCES

• Agarwal , R. and Prasad , J. 1998 . A conceptual and operational definition of personal innovativeness in the domain of information technology . Information Systems Research , 9 ( 2 ) : 204 – 215 .
   Web of Science ®Google Scholar
• Alonso-Fernandez , F. , Bigun , J. , Fierrez , J. , Fronthaler , H. , Kollreider , K. and Ortega-Garcia , J. 2009 . “ Fingerprint recognition ” . In Guide to biometric reference systems and performance evaluation , Edited by: Petrovska-Delacrétaz , D. , Chollet , G. and Dorizzi , B. 51 – 88 . London , , England : Springer-Verlag .
   Google Scholar
• Al-Sabbahy , H. Z. , Ekinci , Y. and Riley , M. 2004 . An investigation of perceived value dimensions: Implications for hospitality research . Journal of Travel Research , 42 : 226 – 234 .
   Google Scholar
• Anderson , J. C. and Gerbing , D. W. 1988 . Structural equation modeling in practice: A review and recommended two-step approach . Psychology Bulletin , 103 : 411 – 423 .
   Web of Science ®Google Scholar
• Ary , D. , Jacobs , L. and Razavieh , A. 1996 . Introduction to research in education , 5th , Ft. Worth , TX : Holt, Rinehart, and Winston .
   Google Scholar
• Beldona , S. , Kline , S. F. and Morrison , A. M. 2005 . Differences between broadband and narrowband users . Journal of Travel & Tourism Marketing , 17 ( 2 ) : 63 – 77 .
   Google Scholar
• Bird , G. , Blomberg , S. B. and Hess , G. D. 2008 . International terrorism: Causes, consequences and cures . The World Economy , 31 : 255 – 274 .
   Web of Science ®Google Scholar
• Bishop , W. R. J. 1984 . Competitive Intelligence . Progressive Grocer , 1 : 19 – 20 .
   Google Scholar
• Bolle , R. M. , Connell , J. H. , Pakanti , S. , Ratha , N. K. and Senior , A.W. 2004 . Guide to biometrics , New York , NY : Springer-Verlag .
   Google Scholar
• Bolton , R. N. and Drew , J. H. 1991 . A multistage model of customers' assessments of service quality and value . Journal of Consumer Research , 17 : 375 – 384 .
   Web of Science ®Google Scholar
• Bradach , J. and Eccles , R. G. 1989 . Markets versus hierarchies: From ideal types to plural forms . Annual Review of Sociology , 15 : 97 – 118 .
   Web of Science ®Google Scholar
• Browne , M. W. and Cudeck , R. 1992 . Alternative ways of assessing model fit . Sociological Methods & Research , 21 : 230 – 258 .
   Web of Science ®Google Scholar
• Carmines , E. G. and McIver , J. P. 1981 . “ Analyzing models with unobserved variables: Analysis of covariance structures ” . In Social measurement: Current issues , Edited by: Bohrnstedt , G. W. and Borgatta , E. F. 65 – 115 . Beverly Hills , CA : Sage .
   Google Scholar
• Casalo , L. V. , Flavian , C. and Guinaliu , M. 2007 . The influence of satisfaction, perceived reputation and trust on a consumer's commitment to a Website . Journal of Marketing Communications , 13 ( 1 ) : 1 – 17 .
   Google Scholar
• Chen , J. and Dibb , S. 2010 . Consumer trust in the online retail context: Exploring the antecedents and consequences . Psychology & Marketing , 27 : 323 – 346 .
   Web of Science ®Google Scholar
• Chen , Z. and Dubinsky , A. J. 2003 . A conceptual model of perceived customer value in e-commerce: A preliminary investigation . Psychology & Marketing , 20 : 323 – 337 .
   Web of Science ®Google Scholar
• Chow , S. and Holden , R. 1997 . Toward an understanding of loyalty: The moderating role of trust . Journal of Managerial Issues , 9 : 275 – 298 .
   Google Scholar
• Clausen , S. 2008 . “ A single-line AC capacitive fingerprint swipe sensor ” . In Advances in biometrics. Sensors, algorithms and systems , Edited by: Ratha , N. K. and Govindaraju , V. 49 – 62 . London , , England : Springer-Verlag .
   Google Scholar
• Clear. (2010). Clear acquired out of bankruptcy. http://www.flyclear.com/clear-pr-acquired.html (http://www.flyclear.com/clear-pr-acquired.html)
   Google Scholar
• Connors , J. J. and Elliot , J. 1994 . Teacher perceptions of agriscience and natural resources curriculum . Journal of Agricultural Education , 35 ( 4 ) : 15 – 19 .
   Google Scholar
• Coulter , K. S. and Coulter , R. A. 2002 . Determinants of trust in a service provider: The moderating role of length of relationship . Journal of Services Marketing , 16 ( 1 ) : 35 – 50 .
   Google Scholar
• Cowles , D. and Crosby , L. A. 1990 . Consumer acceptance of interactive media . The Service Industries Journal , 10 : 521 – 540 .
   Google Scholar
• Cronin , J. J. Jr. , Brady , M. K. and Hult , G. T. 2000 . Assessing the effect of quality, value, and customer satisfaction on consumer behavioral intentions in service environments . Journal of Retailing , 76 : 193 – 218 .
   Web of Science ®Google Scholar
• Csikszentmihalyi , M. 2000 . The costs and benefits of consuming . Journal of Consumer Research , 27 : 267 – 272 .
   Web of Science ®Google Scholar
• Customs and Border Protection. (2010). Global entry program overview. http://www.cbp.gov/xp/cgov/travel/trusted_traveler/global_entry/global_entry_discription.xml (http://www.cbp.gov/xp/cgov/travel/trusted_traveler/global_entry/global_entry_discription.xml)
   Google Scholar
• Dabholkar , P. A. and Bagozzi , R. P. 2002 . An attitudinal model of technology-based self-service: Moderating effects of consumer traits and situational factors . Journal of the Academy of Marketing Science , 30 ( 3 ) : 184 – 201 .
   Web of Science ®Google Scholar
• Department of Homeland Security. (2009). Secretary Napolitano announces global entry expansion to 13 additional airports. http://www.dhs.gov/ynews/releases/pr_1250094008914.shtm (http://www.dhs.gov/ynews/releases/pr_1250094008914.shtm)
   Google Scholar
• Duman , T. and Mattila , A. S. 2005 . The role of affective factors on perceived cruise vacation value . Tourism Management , 26 : 311 – 323 .
   Web of Science ®Google Scholar
• Fornell , C. and Larcker , D. 1981 . Structural equation models with unobservable variables and measurement error . Journal of Marketing Research , 18 ( 1 ) : 39 – 50 .
   Web of Science ®Google Scholar
• Forsythe , S. , Liu , C. , Shannon , D. and Gardner , L. C. 2006 . Development of a scale to measure the perceived benefits and risks of online shopping . Journal of Interactive Marketing , 20 ( 2 ) : 55 – 75 .
   Google Scholar
• Gallarza , M. G. and Saura , I. G. 2006 . Value dimensions, perceived value, satisfaction and loyalty: An investigation of university students' travel behavior . Tourism Management , 27 : 437 – 452 .
   Web of Science ®Google Scholar
• Gefen , D. , Karahanna , E. and Straub , D. W. 2003 . Trust and TAM in online shopping: An integrated model . MIS Quarterly , 27 : 51 – 90 .
   Web of Science ®Google Scholar
• Gefen , D. and Straub , D. W. 2004 . Consumer trust in B2C e-commerce and the importance of social presence: Experiments in e-products and e-services . Omega: The International Journal of Management Science , 32 : 407 – 424 .
   Web of Science ®Google Scholar
• Global entry to become a permanent fixture in USA . 2009 . Biometric Technology Today , 11, December--November 2009, 3.
   Google Scholar
• Gwinner , K. , Gremler , D. and Bitner , M. J. 1998 . Relational benefits in services industries: the customers' perspective . Journal of the Academy of Marketing Science , 26 ( 2 ) : 101 – 114 .
   Web of Science ®Google Scholar
• Hair , J. F. , Black , W. C. , Babin , B. B. and Anderson , R. E. 2009 . Multivariate data analysis , 7th , Upper Saddle River , NJ : Prentice Hall .
   Google Scholar
• Halsey, A., III. (2011, March 15). Panel urges TSA to implement ‘trusted travelers’ program. Washington Post. http://www.washingtonpost.com/local/panel-urges-tsa-to-implement-trusted-travelers-program/2011/03/15/ABoOtxa_print.html (http://www.washingtonpost.com/local/panel-urges-tsa-to-implement-trusted-travelers-program/2011/03/15/ABoOtxa_print.html)
   Google Scholar
• He , Y. and Song , H. 2009 . A mediation model of tourists' repurchase intentions for packaged tour services . Journal of Travel Research , 47 : 317 – 331 .
   Web of Science ®Google Scholar
• Jackson , L. A. 2009 . Biometric technology: The future of identity assurance and authentication in the lodging industry . International Journal of Contemporary Hospitality Management , 21 : 574 – 582 .
   Web of Science ®Google Scholar
• Jain , A. K. and Ross , A. A. 2008 . “ Introduction to biometrics ” . In Handbook of biometrics , Edited by: Jain , A. K. , Flynn , P. and Ross , A. A. 1 – 22 . New York , NY : Springer-Verlag .
   Google Scholar
• Jamal , S. A. , Othman , N. and Muhammad , N. M. N. 2011 . Tourist perceived value in a community-based homestay visit: An investigation into the functional and experiential aspect of value . Journal of Vacation Marketing , 17 ( 1 ) : 5 – 15 .
   Google Scholar
• Jarvenpaa , S. L. , Tractinsky , N. and Vitale , M. 2000 . Consumer trust in an Internet store . Information and Technology Management , 1 : 45 – 71 .
   Google Scholar
• Joreskog , K. G. and Sorbom , D. 1993 . LISREL 8 user's reference guide , Chicago , IL : Scientific Software International .
   Google Scholar
• Kim , D. J. , Ferrin , D. L. and Rao , H. R. 2008 . A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents . Decision Support Systems , 44 : 544 – 564 .
   Web of Science ®Google Scholar
• Kim , J. 2009 . A comprehensive structural model of factors influencing customers' intention to use biometrics in the hospitality industry (PhD dissertation). Retrieved from Proquest Dissertations & Theses. (No. AAT 3383980)
   Google Scholar
• Kim , J. , Brewer , P. and Bernhard , B. 2008 . Hotel customers perceptions of biometric door locks . Journal of Hospitality Marketing & Management , 17 : 162 – 183 .
   Google Scholar
• Kim , J. and Forsythe , S. 2008 . Sensory enabling technology acceptance model (SE-TAM): A multiple-group structural model comparison . Psychology & Marketing , 25 : 901 – 922 .
   Web of Science ®Google Scholar
• Koltzsch , G. 2007 . Biometrics—market segments and applications . Journal of Business Economics and Management , 8 ( 2 ) : 119 – 122 .
   Web of Science ®Google Scholar
• Lamb , C. W. , Hair , J. F. and McDaniel , C. 2010 . Marketing , 11th , Mason , OH : Cengage Learning .
   Google Scholar
• Lazarick , R. and Cambier , J. L. 2008 . “ Biometrics in the government sector ” . In Handbook of biometrics , Edited by: Jain , A. K. , Flynn , P. and Ross , A. A. 461 – 478 . New York , NY : Springer-Verlag .
   Google Scholar
• Lee , J. S. , Lee , C. K. and Yoon , Y. 2009 . Investigating differences in antecedents to value between first-time and repeat festival-goers . Journal of Travel & Tourism Marketing , 26 : 688 – 702 .
   Web of Science ®Google Scholar
• Lumsden , S. A. M. and Beldona , S. 2006 . Biometrics technology applications in the lodging industry , Minneapolis , MN, June, 2009 : Proceedings of the 2006 HITA Conference .
   Google Scholar
• Lynch , P. D. , Kent , R. J. and Srinivasan , S. 2001 . The global Internet shopper: Evidence from shopping tasks in twelve countries . Journal of Advertising Research , 41 ( 1 ) : 15 – 23 .
   Google Scholar
• Maio , D. , Maltoni , D. , Capelli , R. , Wayman , J. and Jain , A. 2002 . FVC2000: Fingerprint verification competition . On Pattern Analysis and Machine Intelligence , 24 : 402 – 412 .
   Web of Science ®Google Scholar
• Maltoni , D. , Maio , D. , Jain , A. K. and Prabhakar , S. 2003 . Handbook of fingerprint recognition , New York , NY : Springer-Verlag .
   Google Scholar
• Marohn, D. (2006, April). The U.S. registered traveler program. Biometric Technology Today. www.biometrics-today.com (http://www.biometrics-today.com)
   Google Scholar
• McPhee , S. J. , Papadakis , M. A. and Tierney , L. M. 1997 . Current medical diagnosis and treatment , Stamford , CT : Appleton and Lange .
   Google Scholar
• Meuter , M. L. , Ostrom , A. L. , Bitner , M. J. and Roundree , R. 2003 . The influence of technology anxiety on consumer use and experiences with self-service technologies . Journal of Business Research , 56 : 899 – 906 .
   Web of Science ®Google Scholar
• Mills , J. E. , Meyers , M. and Byun , S. 2010 . Embracing broadscale applications of biometric technologies in hospitality and tourism: Is the business ready? . Journal of Hospitality and Tourism Technology , 1 : 245 – 256 .
   Google Scholar
• Mimouni-Chaabane , A. and Volle , P. 2010 . Perceived benefits of loyalty programs: Scale development and implications for relational strategies . Journal of Business Research , 63 ( 1 ) : 32 – 37 .
   Web of Science ®Google Scholar
• Morgan , R. M. and Hunt , S. D. 1994 . The commitment-trust theory of relationship marketing . Journal of Marketing , 58 ( 3 ) : 20 – 38 .
   Web of Science ®Google Scholar
• Morosan , C. 2010 . A qualitative analysis of guests' perceptions of biometric systems in hotels . International Journal of Global Business and Economics , 3 ( 2 ) : 1 – 11 .
   Google Scholar
• Morosan , C. 2011a . Opportunities and challenges for biometric systems in travel: A review. Proceedings of the 2011 Travel and Tourism Research Association Conference, London, Ontario, Canada, June ,
   Google Scholar
• Morosan , C. 2011b . Customers' adoption of biometric systems in restaurants: An extension of the technology acceptance model . Journal of Hospitality Marketing & Management , 20 : 661 – 690 .
   Google Scholar
• Morosan , C. 2012 . Theoretical and empirical considerations of guests' perceptions of biometric systems in hotels: Extending the technology acceptance model . Journal of Hospitality & Tourism Research , 36 ( 1 ) : 52 – 84 . doi: 10.1177/1096348010380601
   Web of Science ®Google Scholar
• Murphy , P. E. , Pritchard , M. P. and Smith , B. 2000 . The destination product and its impact on traveller perceptions . Tourism Management , 21 : 43 – 52 .
   Web of Science ®Google Scholar
• Novak, T. P., Hoffman, D. L., & Peralta, M. (1998). Building consumer trust in online environments: The case for information privacy. http://ecommerce.vanderbilt.edu/papers/CACM.privacy98/CACM.privacy98.htm (http://ecommerce.vanderbilt.edu/papers/CACM.privacy98/CACM.privacy98.htm)
   Google Scholar
• Oh , H. 2003 . Price fairness and its asymmetric effects on overall price, quality, and value judgments: The case of an upscale hotel . Tourism Management , 24 : 387 – 399 .
   Web of Science ®Google Scholar
• Oh , S. H. , Kim , Y. M. , Lee , C. W. , Shim , G. Y. , Park , M. S. and Jung , H. S. 2009 . Consumer adoption of virtual stores in Korea: Focusing on the role of trust and playfulness . Psychology & Marketing , 26 : 652 – 668 .
   Web of Science ®Google Scholar
• Parasuraman , A. 2000 . Technology readiness index (TRI): A multiple item scale to measure readiness to embrace new technologies . Journal of Service Research , 2 : 307 – 320 .
   Google Scholar
• Parasuraman , A. , Zeithaml , V. A. and Berry , L. L. 1985 . A conceptual model of service quality and its implications for future research . Journal of Marketing , 49 ( 4 ) : 41 – 51 .
   Web of Science ®Google Scholar
• Pawlowski, A. (2011). Panel: Don't treat flyers like terrorists, CNN Travel. http://www.cnn.com/2011/TRAVEL/03/16/air.security.recommendations/index.html?eref=mrss_igoogle_cnn (http://www.cnn.com/2011/TRAVEL/03/16/air.security.recommendations/index.html?eref=mrss_igoogle_cnn)
   Google Scholar
• Pelofsky, J. (2011, March 16). U.S. travel group urges overhaul to aviation screening. Reuters. http://www.reuters.com/assets/print?aid=USLNE72F05P20110316 (http://www.reuters.com/assets/print?aid=USLNE72F05P20110316)
   Google Scholar
• Petrick , J. F. 2004 . First timer's and repeaters' perceived value . Journal of Travel Research , 43 ( 1 ) : 29 – 38 .
   Google Scholar
• Petrick , J. F. and Beckman , S. J. 2002 . An examination of the construct of perceived value for the prediction of golf travelers' intentions to revisit . Journal of Travel Research , 41 ( 1 ) : 38 – 45 .
   Google Scholar
• Rayport , J. F. and Sviokla , J. J. 1995 . Exploiting the virtual value chain . Harvard Business Review , 73 ( 6 ) : 75 – 85 .
   Web of Science ®Google Scholar
• Rowe , R. K. , Nixon , K. A. and Butler , P. W. 2008 . “ Multispectral fingerprint image acquisition ” . In Advances in biometrics: Sensors, algorithms and systems , Edited by: Ratha , N. K. and Govindaraju , V. 3 – 23 . London , , England : Springer-Verlag .
   Google Scholar
• Schneider , J. K. 2008 . “ Ultrasonic fingerprint sensors ” . In Advances in biometrics: Sensors, algorithms and systems , Edited by: Ratha , N. K. and Govindaraju , V. 63 – 74 . London , , England : Springer-Verlag .
   Google Scholar
• Scott , C. R. and Rockwell , S. C. 1997 . The effect of communication, writing, and technology appehension on likelihood to use new communication technologies . Communication Education , 46 : 44 – 62 .
   Web of Science ®Google Scholar
• Sirohi , N. , McLaughlin , E. W. and Wittink , D. R. 1998 . A model of consumer perceptions and store loyalty intentions for a supermarket retailer . Journal of Retailing , 74 : 223 – 245 .
   Web of Science ®Google Scholar
• Sitkin , S. and Roth , N. L. 1993 . Explaining the limited effectiveness of legalistic “remedies” for trust/distrust . Organization Science , 4 : 367 – 392 .
   Web of Science ®Google Scholar
• Sweeney , J. C. , Soutar , G. N. and Johnson , L. N. 1999 . The role of perceived risk in the quality–value relationship: A study in a retail environment . Journal of Retailing , 75 ( 1 ) : 77 – 105 .
   Web of Science ®Google Scholar
• Toh , R. S. , Lee , E. and Hu , M. Y. 2006 . Social desirability bias in diary panels is evident in panelists' behavioral frequency . Psychological Reports , 99 : 322 – 334 .
   PubMed Web of Science ®Google Scholar
• Transportation Security Administration. (2006). TSA announces key elements of registered traveler program. http://www.tsa.gov/press/releases/2006/press_release_0645.shtm (http://www.tsa.gov/press/releases/2006/press_release_0645.shtm)
   Google Scholar
• Transportation Security Administration. (2008). TSA lifts cap and eliminates fee on registered traveler. http://www.tsa.gov/press/releases/2008/0724.shtm (http://www.tsa.gov/press/releases/2008/0724.shtm)
   Google Scholar
• U.S. General Accounting Office. (2002). Aviation security. Registered Traveler Program Policy and Implementation Issues, Report to the Honorable Kay Bailey Hutchison, U.S. Senate, http://www.gao.gov/new.items/d03253.pdf (http://www.gao.gov/new.items/d03253.pdf)
   Google Scholar
• U.S. Travel Association. (2011). A better way: Building a world class system for aviation security. http://www.ustravel.org/sites/default/files/page/2011/03/A_Better_Way_032011.pdf (http://www.ustravel.org/sites/default/files/page/2011/03/A_Better_Way_032011.pdf)
   Google Scholar
• Wang , H. Y. and Wang , S. H. 2010 . Predicting mobile hotel reservation adoption: Insight from a perceived value standpoint . International Journal of Hospitality Management , 29 : 308 – 318 .
   Web of Science ®Google Scholar
• Woodruff , R. B. 1997 . Customer value: The next source for competitive advantage . Journal of the Academy of Marketing Science , 25 ( 2 ) : 139 – 153 .
   Web of Science ®Google Scholar
• Yi , Y. and Jeon , H. 2003 . Effects of loyalty programs on value perception, program loyalty, and brand loyalty . Journal of the Academy of Marketing Science , 31 : 229 – 240 .
   Web of Science ®Google Scholar
• Zach , F. and Racherla , P. 2011 . Assessing the value of collaborations in tourism networks: A case study of Elkhart County, Indiana . Journal of Travel & Tourism Marketing , 28 ( 1 ) : 97 – 110 .
   Web of Science ®Google Scholar
• Zeithaml , V. A. 1988 . Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence . Journal of Marketing , 52 ( 3 ) : 2 – 22 .
   Web of Science ®Google Scholar