2,069
Views
42
CrossRef citations to date
0
Altmetric
Original Articles

Relationships Among Burnout, Job Satisfaction, and Turnover of Casino Employees in Macau

, &

REFERENCES

  • Altun, I. (2002). Burnout and nurses’ personal and professional values. Nursing Ethics, 9(3), 269–278.
  • Barcebal, M., Chua, M., Dulay, K. A., & Hechanova, G. (2010). Emotional labor and burnout among Filipino service workers. Retrieved from http://business.inquirer.net/money/topstories/view/20100620-276692/Emotional-labor-and-burnout-among-Filipino-service-workers
  • Barnett, R. C., & Brennan, R. T. (1997). Change in job conditions, change in psychological distress, and gender: A longitudinal study of dual-earner couples. Journal of Organizational Behavior, 18, 253–274.
  • Bennett, L., Michie, P., & Kippax, S. (1991). Quantitative analysis of burnout and its associated factors in AIDS nursing. AIDS Care, 3(2), 181–192.
  • Bothma, L. J., & Thomas, K. (2001).The enforcement of the BCEA and waiters: Will they gain or lose? South African Journal of Economic and Management Sciences, 4(2), 263–273.
  • Brewer, E. W., & Shapard, L. (2004). Employee burnout: A meta-analysis of the relationship between age or years of experience. Human Resource Development Review, 3(2), 102–123.
  • Brotheridge, C. M., & Lee, R. T. (2002). Testing a conservation of resources model of the dynamics of emotional labor. Journal of Occupational Health Psychology, 7(1), 57–67.
  • Bowling, A. (2005). Just one question: If one question works, why ask several. Journal of Epidemiology and Community Health, 59, 342–345.
  • Chan, S. H., Pilkington, P., & Wan, Y. K. P. (2012). Policies on smoking in the casino workplace and their impact on smoking behavior among employees: Case study of casino workers in Macao. International Journal of Hospitality Management, 31, 728–734.
  • Chan, S. H., & Kuok, O. M. (2011). A study of human resources recruitment, selection, and retention issues in the hospitality and tourism industry in Macau. Journal of Human Resources in Hospitality & Tourism, 10(4), 421–441.
  • Chan, V. (2012). Macau labor shortage seen as hurdle for casino expansion. Retrieved from http://www.bloomberg.com/news/2012-05-21/macau-labor-shortage-seen-as-hurdle-for-casino-expansion.html
  • Chuang, N. K., & Lei, S. A. (2011). Job stress among casino hotel chefs in a top-tier tourism city. Journal of Hospitality Marketing and Management, 20, 551–574.
  • Cordes, C. L., & Dougherty, T. W. (1993). A review and integration of research on job burnout. Academy of Management Review, 18(4), 621–656.
  • Dolan, S. L. (1995). Individual, organizational and social determinants of managerial burnout: Theoretical and empirical update. In R. Crandall & P. L. Perrewe (Eds.), Occupational stress: A handbook (pp. 223–238). London, England: Taylor & Francis.
  • Dormann, C., & Zapf, D. (2004). Customer-related social stressors and burnout. Journal of Occupational Health Psychology, 9(1), 61–82.
  • Duquette, A., Kerouac, S., Sandhu, B. K., & Beaudet, L. (1994). Factors relating to nursing burnout: A review of empirical knowledge. Issues in Mental Health Nursing, 15(4), 337–358.
  • Edwards, D., & Burnard, P. (2003). A systematic review of stress and stress management intervention for mental health nurses. Journal of Advanced Nursing, 42(2), 169–200.
  • Field, S. (1997). 100 best careers in casinos and casino hotels. New York, NY: Macmillan General Reference.
  • Finkelstein, M., Kubzansky, L. D., Capitman, J., & Goodman, E. (2007). Socioeconomic differences in adolescent stress: The role of psychological resources. Adolescent Health, 40(2), 127–134.
  • Frey, J. H., & Carns, D. E. (1987). The working environment of gambling casinos, Anthropology of Work Review, 8(4), 38–42.
  • Gallo, L. C., & Matthews, K. A. (2003). Understanding the association between socioeconomic status and physical health: Do negative emotions play a role? Psychological Bulletin, 129(1), 10–51.
  • Gilmour, H., & Patten, S. B. (2007). Depression at work. Perspectives on Labor and Income, 8(11), 19–31.
  • Greenglass, E. R., Fiksenbaum, L., & Burke, R. J. (1995). The relationship between social support and burnout over time in teachers. In R. Crandall & P. L. Perrewe (Eds.), Occupational stress: A handbook (pp. 239–248). London, England: Taylor & Francis.
  • Grimes, M. (2013). Dealer squeeze on the cards. Retrieved from http://macaubusinessdaily.com/Gaming/Dealer-squeeze-cards
  • Gu, Z. (2007). Which way to go? Analysis of gaming revenue enhancement approaches for Macau. Journal of Revenue and Pricing Management, 6(1), 33–39.
  • Heneman, H. G., Judge, T. A., & Kammeyer-Mueller, J. D. (2012). Staffing organizations. New York, NY: McGraw Hill.
  • Hoffman, A. J., & Scott, L. D. (2003). Role stress and career satisfaction among registered nurses by work shift patterns. Journal of Nursing Administration, 33(6), 337–342.
  • Hom, P. W., & Griffeth, R. W. (1995). Employee turnover. Cincinnati, OH: South-Western.
  • Humborstad, S. I. W., Humborstad, B., & Whitfield, R. (2008). Burnout and service employees’ willingness to deliver quality service. Journal of Human Resources in Hospitality and Tourism, 7(1), 45–64.
  • Jackson, S. E., Schwab, R. L., & Schuler, R. S. (1986). Towards an understanding of the burnout phenomenon. Journal of Applied Psychology, 71(4), 630–640.
  • Jamal, M. (2004). Burnout, stress and health of employees on non-standard work schedules: A study of Canadian workers. Stress and Health, 20(3), 113–119.
  • Kahill, S. (1988). Symptoms of professional burnout: A review of the empirical evidence. Canadian Psychology/Psychologie Canadienne, 29, 284–297.
  • Kale, S. H. (2007). Internal marketing: An antidote for Macau’s labor shortage. UNLV Gaming Research & Review Journal, 11(1), 1–11.
  • Kang, B., Twigg, N. W., & Hertzman, J. (2010). An examination of social support and social identity factors and their relationship to certified chefs’ burnout. International Journal of Hospitality Management, 29(1), 168–176.
  • Kaplan, S. (1995). The restorative benefits of nature: Toward an integrative framework. Journal of Environmental Psychology, 15(3), 169–182.
  • Kessler, R. C., McLeod, J. D., & Wethington, E. (1985). The costs of caring: A perspective on sex differences in psychological distress. In I. G. Sarason & B. R. Sarason (Eds.), Social support: Theory, research, and applications (pp. 491–507). Dordrecht, The Netherlands: Martinus Nijhof.
  • Kilfedder, C. J., Power, K. G., & Wells, T. J. (2001). Burnout in psychiatric nursing. Journal of Advanced Nursing, 34(3), 383–396.
  • Kim, B. P., Murrmann, S. K., & Lee, G. (2009). Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees. International Journal of Hospitality Management, 28(4), 612–619.
  • Kim, H. J. (2008). Hotel service providers’ emotional labor: The antecedents and effects on burnout. International Journal of Hospitality Management, 27(2), 151–161.
  • Kim, H. J., Shin, K., & Umbreit, T. (2007). Hotel job burnout: The role of personality characteristics. International Journal of Hospitality Management, 26(2), 421–434.
  • King, W. (1989, February 14). For casino employees, pace takes a personal toll. New York Times. Retrieved from http://www.andersonservices.com/blog/?p=517
  • Lai, S. (2013). Non-residents could have six months to get new jobs. Retrieved from http://macaubusinessdaily.com/Society/Non-residents-could-have-six-months-get-new-job
  • LeCroy, C. W., & Rank, M. R. (1987). Factors associated with burnout in the social services: An exploratory study. Journal of Social Service Research, 10(1), 23–39.
  • Lee, R. T., & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three dimension of job burnout. Journal of Applied Psychology, 81(2), 123–133.
  • Leiter, M. P. (1991). Coping patterns as predictors of burnout: The function of control and escapist coping patterns. Journal of Organizational Behavior, 12, 123–144.
  • Lu, A. C. C., & Gursoy, D. (2013). Impact of job burnout on satisfaction and turnover intention: Do generational differences matter? Journal of Hospitality and Tourism Research. Advance Online Publication. Retrieved July 25, 2014. doi:10.1177/1096348013495696.
  • Lu, J. L. (2007). Multiple interactions of hazard exposures, role stressors and situational factors, and burnout among nurses. International Journal of Occupational Safety and Ergonomics, 13(1), 73–82.
  • Macau Human Resources Office. (2013). Number of non-resident workers by industry and country/region of issuance of identification document—End of September 2013. Retrieved from http://www.grh.gov.mo/en.aspx
  • Macau Human Resources Office. (2014). Statistics of non-resident workers in Macao. Retrieved from http://www.grh.gov.mo/en.aspx
  • Macau Statistics and Census Service. (2012). Survey on job changing of the employed 2008. Retrieved from http://www.dsec.gov.mo/Statistic.aspx?NodeGuid=3432824f-dbc6-4809-a776-17a88cd351e0
  • Maslach, C. (1998). Theories of organizational stress. In C. L. Cooper (Ed.), A multidimensional theory of burnout (pp. 68–85). New York, NY: Oxford University Press.
  • Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Occupational Behavior, 2(2), 99–113.
  • Maslach, C., & Jackson, S. E. (1982). Burnout in health professions: A social psychologists analysis. In G. Saunders & J. Suls (Eds.), Social psychology of health and illness (pp. 227–251), Hillsdale, NJ: Lawrence Erlbaum Association.
  • Maslach, C., & Jackson, S. E. (1985). The role of sex and family variables in burnout. Sex Roles, 12, 837–851.
  • Maslach, C., & Jackson, S. E. (1986). Maslach Burnout Inventory manual (2nd ed.). Palo Alto, CA: Consulting Psychologists Press.
  • Maslach, C., Jackson, S. E., & Leiter, M. P. (1996). Maslach Burnout Inventory manual (3rd ed.). Palo Alto, CA: Consulting Psychologists Press.
  • Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397–422.
  • Michael, G., Anastasios, S., Helen, K., Catherine, K., & Christine, K. (2009). Gender differences in experiencing occupational stress: The role of age, education and marital status. Stress and Health, 25, 397–404.
  • Mobley, W. H., Horner, S. O., & Hollingsworth, A. (1978). An evaluation of precursors of hospital employee turnover. Journal of Applied Psychology, 63, 408–414.
  • Morris, J. A., & Feldman, D. C. (1997). Managing emotions in the workplace. Journal of Managerial Issues, 9(3), 257–274.
  • Muhammad, A. H., & Hamdy, H. I. (2005). Burnout, supervisory support, and work outcomes: A study from an Arabic cultural perspective. International Journal of Commerce and Management, 15(3/4), 230–242.
  • O’Neill, J. W., & Xiao, Q. (2010). Effects of organizational/occupational characteristics and personality traits on hotel manager emotional exhaustion. International Journal of Hospitality Management, 29(4), 652–658.
  • Ozyurt, A., Hayran, O., & Sur, H. (2006). Predictors of burnout and job satisfaction among Turkish physicians. Quarterly Journal of Medicine, 99(3), 161–169.
  • Pizam, A. (2004). Are hospitality employees equipped to hide their feelings? International Journal of Hospitality Management, 23(4), 315–316.
  • Poissonnet, C. M., & Veron, M. (2000). Health effect of work schedules in healthcare professions. Journal of Clinical Nursing, 9(1), 13–23.
  • Raquepaw, J. M., & Miller, R. S. (1989). Psychotherapist burnout: A componential analysis. Professional Psychology: Research and Practice, 20(1), 32–36.
  • Robinson, S. E., Roth, S. L., Keim, J., Levenson, M., Flentje, J. R., & Bashor, K. (1991). Nurse burnout: Work related and demographic factors as culprits. Research in Nursing and Health, 14(3), 223–228.
  • Rogers, J. D., Clow, K. E., & Kash, T. J. (1994). Increasing job satisfaction of service personnel. The Journal of Service Marketing, 8(1), 14–26.
  • Ross, G. F. (1995). Work stress and personality measures among hospitality industry employees. International Journal of Contemporary Hospitality Management, 7(6), 9–14.
  • Sallaz, J. J. (2002). The house rules: Autonomy and interests among service workers in the contemporary casino industry. Work and Occupations, 29(4), 394–427.
  • Sarabakhash, M., Carson, D., & Lindgren, E. (1989). The personal cost of hospitality management. Cornell Hotel and Restaurant Administration Quarterly, 30(1), 72–76.
  • Scanlan, J. N., & Still, M. (2013). Job satisfaction, burnout and turnover intention in occupational therapists working in mental health. Australian Occupational Therapy Journal, 60(5), 310–318.
  • Schaufeli, W. B., & Enzmann, D. (1998). The burnout companion to study and practice: A critical analysis. Boca Raton, FL: CRC Press.
  • Schaufeli, W. B., & Janczur, B. (1994). Burnout among nurses: A Polish-Dutch comparison. Journal of Cross-cultural Psychology, 25(1), 95–113.
  • Shani, A., & Pizam, A. (2009). Work-related depression among hotel employees. Cornell Hospitality Quarterly, 50(4), 446–459.
  • Tabacchi, M., Krone, C., & Farber, F. (1990). A support system to investigate burnout. Cornell Hotel and Restaurant Administration Quarterly, 31(3), 3237
  • Taormina, R. J., & Kuok, A. C. H. (2009). Factors related to casino dealer burnout and turnover intention in Macau: Implications for casino management. International Gambling Studies, 9(3), 257–294.
  • Tate, P. (2001). Casino gaming occupations: A jackpot for job seekers. Occupational Outlook Quarterly, 45(2), 24–29.
  • The Statistics and Census Service. (2009). Employment survey. Retrieved from http://www.dsec.gov.mo/Statistic/LabourAndEmployment/EmploymentSurvey.aspx
  • Wan, Y. K. P. (2010). Exploratory assessment of the Macao casino dealers’ job perception. International Journal of Hospitality Management, 29(1), 62–71.
  • Wan, Y. K. P., & Chan, S. H. (2013). Casino employees’ perceptions of their quality of work life. International Journal of Hospitality Management, 34, 348–358.
  • Wildes, V. J. (2007). Attracting and retaining food servers: How internal service quality moderates occupational stigma. International Journal of Hospitality Management, 26(1), 4–19.
  • Zimmerman, R. D. (2008). Understanding the impact of personality traits on individuals’ turnover decisions: A meta-analytic path model. Personnel Psychology, 61(2), 309–348.
  • Zohar, D. (1994). Analysis of job stress profile in the hotel industry. International Journal of Hospitality Management, 13(3), 219–231.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.