Social connectedness and well-being of elderly customers: Do employee-to-customer interactions matter?

References

• Abaeian, V., Khong, K. W., Yeoh, K. K., & McCabe, S. (2019). Motivations of undertaking CSR initiatives by independent hotels: A holistic approach. International Journal of Contemporary Hospitality Management, 31(6), 2468–2487. https://doi.org/10.1108/IJCHM-03-2018-0193
   Web of Science ®Google Scholar
• Agyeiwaah, E., & Dayour, F. (2021). How does employee commitment impact customers’ attitudinal loyalty? Journal of Hospitality and Tourism Insights. https://doi.org/10.1108/JHTI-09-2020-0169
   Google Scholar
• Ahn, J., Back, K. J., & Boger, C. (2019). Effects of integrated resort experience on customers’ hedonic and eudaimonic well-being. Journal of Hospitality & Tourism Research, 43(8), 1225–1255. https://doi.org/10.1177/1096348019861740
   Web of Science ®Google Scholar
• Akaka, M. A., Vargo, S. L., & Lusch, R. F. (2012). An exploration of networks in value cocreation: A service-ecosystems view. In Special issue–Toward a better understanding of the role of value in markets and marketing. Emerald Group Publishing Limited.
   Google Scholar
• Ali, F., Rasoolimanesh, S. M., Sarstedt, M., Ringle, C. M., & Ryu, K. (2018). An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research. International Journal of Contemporary Hospitality Management, 30(1), 514–538. https://doi.org/10.1108/IJCHM-10-2016-0568
   Web of Science ®Google Scholar
• Alrawadieh, Z., & Alrawadieh, Z. (2018). Exploring entrepreneurship in the sharing accommodation sector: Empirical evidence from a developing country. Tourism Management Perspectives, 28, 179–188. https://doi.org/10.1016/j.tmp.2018.09.001
   Web of Science ®Google Scholar
• Altinay, L., Song, H., Madanoglu, M., & Wang, X. L. (2019). The influence of customer-to-customer interactions on elderly consumers’ satisfaction and social well-being. International Journal of Hospitality Management, 78, 223–233. https://doi.org/10.1016/j.ijhm.2018.09.005
   Web of Science ®Google Scholar
• Anderson, S., Nasr, L., & Rayburn, S. W. (2018). Transformative service research and service design: Synergistic effects in healthcare. The Service Industries Journal, 38(1–2), 99–113. https://doi.org/10.1080/02642069.2017.1404579
   Web of Science ®Google Scholar
• Anderson, L., Ostrom, A. L., & Bitner, M. J. (2011). Surrounded by services: A new lens for examining the influence of services as social structures on well-being. Working study. WP Carey School of Business, Arizona State University.
   Google Scholar
• Arici, E. H., Koseoglu, A. M., & Arici, C. N. (2022a). Emotions in service research: Evolutionary analysis and empirical review. The Service Industries Journal, 42(11–12), 919–947. https://doi.org/10.1080/02642069.2022.2101638
   Web of Science ®Google Scholar
• Arici, E. H., Koseoglu, A. M., & Sokmen, A. (2022b). The intellectual structure of customer experience research in service scholarship: A bibliometric analysis. The Service Industries Journal, 42(7–8), 514–550. https://doi.org/10.1080/02642069.2022.2043286
   Web of Science ®Google Scholar
• Ashida, S., & Heaney, C. A. (2008). Differential associations of social support and social connectedness with structural features of social networks and the health status of older adults. Journal of Aging and Health, 20(7), 872–893. https://doi.org/10.1177/0898264308324626
   PubMed Web of Science ®Google Scholar
• Bavik, A., & Kuo, C. F. (2022). A systematic review of creativity in tourism and hospitality. The Service Industries Journal, 42(5–6), 321–359. https://doi.org/10.1080/02642069.2022.2041605
   Web of Science ®Google Scholar
• Beijing Civil Affairs Bureau. (2017). Report on Development of Ageing Services and Elderly Care System in Beijing, available at: http://mzj.beijing.gov.cn/attached/file/20180515/20180515155035_570.pdf ( accessed on 15 November, 2017)
   Google Scholar
• Bhat, C. J., Wagle, A., McProud, L., & Ousey, S. (2016). Culture change: Improving quality of life by enhancing dining experience in a skilled nursing facility. Journal of Foodservice Business Research, 19(3), 287–297. https://doi.org/10.1080/15378020.2016.1175901
   Google Scholar
• Boutelle, K., Eisenberg, M. E., Gregory, M. L., & Neumark-Sztainer, D. (2009). The reciprocal relationship between parent–child connectedness and adolescent emotional functioning over 5 years. Journal of Psychosomatic Research, 66(4), 309–316. https://doi.org/10.1016/j.jpsychores.2008.10.019
   PubMed Web of Science ®Google Scholar
• Cetin G and Dincer F Istanbullu. (2014). Influence of customer experience on loyalty and word-of-mouth in hospitality operations. Anatolia, 25(2), 181–194. 10.1080/13032917.2013.841094
   Google Scholar
• Chaulagain, S., Li, J., & Pizam, A. (2022). What matters, and what matters most? Exploring resident satisfaction in continuing care retirement communities. International Journal of Contemporary Hospitality Management, 34(7), 2472–2495. https://doi.org/10.1108/IJCHM-09-2021-1105
   Web of Science ®Google Scholar
• Chaulagain, S., Pizam, A., Wang, Y., Severt, D., & Oetjen, R. (2021). Factors affecting seniors’ decision to relocate to senior living communities. International Journal of Hospitality Management, 95, 102920. https://doi.org/10.1016/j.ijhm.2021.102920
   Web of Science ®Google Scholar
• Chen, C. C., Han, J. J., & Wang, Y. C. (2022). A hotel stay for a respite from work? Examining recovery experience, rumination and well-being among hotel and bed-and-breakfast guests. International Journal of Contemporary Hospitality Management. Ahead-of-print No. ahead-of-print, 34(4), 1270–1289. https://doi.org/10.1108/IJCHM-08-2021-0975
   Web of Science ®Google Scholar
• Chen, K. H., Liu, H. H., & Chang, F. H. (2013). Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels. International Journal of Hospitality Management, 35, 122–132. https://doi.org/10.1016/j.ijhm.2013.05.013
   Web of Science ®Google Scholar
• Chen, J., Yao, S. J., Wu, J. P., Huang, L. L., & Ren, Z. H. (2018). Study on spatial distribution of residential care facilities in Shanghai. Journal of East China Normal University (Natural Science), 3, 157–169. https://doi.org/10.3969/j.issn.1000-5641.2018.03.017
   Google Scholar
• Chou, C. Y., Huang, S. C., & Mair, J. (2018). A transformative service view on the effects of festivalscapes on local residents’ subjective well-being. Event Management, 22(3), 405–422. https://doi.org/10.3727/152599518X15258072560248
   Google Scholar
• Cook, G., & Brown-Wilson, C. (2010). Care home residents’ experiences of social relationships with staff. Nursing Older People, 22(1), 24–29. https://doi.org/10.7748/nop2010.02.22.1.24.c7492
   PubMedGoogle Scholar
• Cooney, A., Dowling, M., Gannon, M. E., Dempsey, L., & Murphy, K. (2014). Exploration of the meaning of connectedness for older people in long‐term care in context of their quality of life: A review and commentary. International Journal of Older People Nursing, 9(3), 192–199. https://doi.org/10.1111/opn.12017
   PubMedGoogle Scholar
• Creswell, J. W., & Clark, V. L. P. (2017). Designing and conducting mixed methods research. Sage publications.
   Google Scholar
• Diener, E. D., Emmons, R. A., Larsen, R. J., & Griffin, S. (1985). The satisfaction with life scale. Journal of Personality Assessment, 49(1), 71–75. https://doi.org/10.1207/s15327752jpa4901_13
   PubMed Web of Science ®Google Scholar
• Edgar, F., Geare, A., Saunders, D., Beacker, M., & Faanunu, I. (2017). A transformative service research agenda: A study of workers’ well-being. The Service Industries Journal, 37(1), 84–104. https://doi.org/10.1080/02642069.2017.1290797
   Web of Science ®Google Scholar
• Falter, M., & Hadwich, K. (2020). Customer service well-being: Scale development and validation. The Service Industries Journal, 40(1–2), 181–202. https://doi.org/10.1080/02642069.2019.1652599
   Web of Science ®Google Scholar
• Feng, K., Altinay, L., & Olya, H. (2019). Social well-being and transformative service research: Evidence from China. Journal of Services Marketing, 33(6), 735–750. https://doi.org/10.1108/JSM-10-2018-0294
   Web of Science ®Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.1177/002224378101800104
   Web of Science ®Google Scholar
• Galeone, A., & Sebastiani, R. (2021). Transformative service research in hospitality. Tourism Management, 87, 104366. https://doi.org/10.1016/j.tourman.2021.104366
   Web of Science ®Google Scholar
• Gallan, A. S., Kabadayi, S., Ali, F., Helkkula, A., Wu, L., & Zhang, Y. (2021). Transformative hospitality services: A conceptualization and development of organizational dimensions. Journal of Business Research, 134, 171–183. https://doi.org/10.1016/j.jbusres.2021.05.028
   Web of Science ®Google Scholar
• Hair, F. J., Hult, G., Tomas, M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM (2nd) Ed.). Sage.
   Google Scholar
• Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
   Web of Science ®Google Scholar
• Hendrickson, B., Rosen, D., & Aune, R. K. (2011). An analysis of friendship networks, social connectedness, homesickness, and satisfaction levels of international students. International Journal of Intercultural Relations, 35(3), 281–295. https://doi.org/10.1016/j.ijintrel.2010.08.001
   Web of Science ®Google Scholar
• Hepi, M., Foote, J., Finsterwalder, J., Carswell, S., & Baker, V. (2017). An integrative transformative service framework to improve engagement in a social service ecosystem: The case of He Waka Tapu. Journal of Services Marketing, 31(4/5), 423–437. https://doi.org/10.1108/JSM-06-2016-0222
   Web of Science ®Google Scholar
• Hinkin, T. (1995). A review of scale development practices in the study of organizations. Journal of Management, 21(5), 967–988. https://doi.org/10.1177/014920639502100509
   Web of Science ®Google Scholar
• Homburg, C., Wieseke, J., & Bornemann, T. (2009). Implementing the marketing concept at the employee-customer interface: The role of customer need knowledge. Journal of Marketing, 73(4), 64–81. https://doi.org/10.1509/jmkg.73.4.064
   Web of Science ®Google Scholar
• Huang, Y. C., Chen, C. C. B., & Gao, M. J. (2019). Customer experience, well-being, and loyalty in the spa hotel context: Integrating the top-down & bottom-up theories of well-being. Journal of Travel & Tourism Marketing, 36(5), 595–611. https://doi.org/10.1080/10548408.2019.1604293
   Web of Science ®Google Scholar
• Huang, J., & Hsu, C. H. (2010). The impact of customer-to-customer interaction on cruise experience and vacation satisfaction. Journal of Travel Research, 49(1), 79–92. https://doi.org/10.1177/0047287509336466
   Web of Science ®Google Scholar
• Huang, C. H., & Lin, Y. C. (2020). Relationships among employee acting, customer-perceived service quality, emotional well-being and value co-creation: An investigation of the financial services industry. Asia Pacific Journal of Marketing and Logistics, 33(1), 29–52. https://doi.org/10.1108/APJML-04-2019-0245
   Web of Science ®Google Scholar
• Hwang, J., & Lee, J. (2019). A strategy for enhancing senior tourists’ well-being perception: Focusing on the experience economy. Journal of Travel & Tourism Marketing, 36(3), 314–329. https://doi.org/10.1080/10548408.2018.1541776
   Web of Science ®Google Scholar
• Jackson, P., Wall, T., Martin, R., & Davids, K. (1993). New measures of job control, cognitive demand and production responsibility. Journal of Applied Psychology, 78(5), 753–762. https://doi.org/10.1037/0021-9010.78.5.753
   Web of Science ®Google Scholar
• James, I., Pejner, M. N., & Kihlgren, A. (2019). Creating conditions for a sense of security during the evenings and nights among older persons receiving home health care in ordinary housing: A participatory appreciative action and reflection study. BMC Geriatrics, 19(1), 1–12. https://doi.org/10.1186/s12877-019-1372-z
   PubMed Web of Science ®Google Scholar
• Johnson, A. G., & Neuhofer, B. (2017). Airbnb–an exploration of value co-creation experiences in Jamaica. International Journal of Contemporary Hospitality Management, 29(9), 2361–2376. https://doi.org/10.1108/IJCHM-08-2016-0482
   Web of Science ®Google Scholar
• Johs-Artisensi, J. L., Hansen, K. E., Olson, D. M., & Creapeau, L. J. (2021). Leadership perceptions and practices of hospitality in senior care. Journal of Applied Gerontology, 40(6), 598–608. https://doi.org/10.1177/0733464820923903
   PubMed Web of Science ®Google Scholar
• Jonsson, A. S., Öström, Å., & Nyberg, M. (2021). Performance of hospitality within restricting meal frames: An observational study of four hospital wards in Sweden. Hospitality & Society, 11(1), 47–69. https://doi.org/10.1386/hosp_00035_1
   Web of Science ®Google Scholar
• Kazeminia, A., Del Chiappa, G., & Jafari, J. (2015). Seniors’ travel constraints and their coping strategies. Journal of Travel Research, 54(1), 80–93. https://doi.org/10.1177/0047287513506290
   Web of Science ®Google Scholar
• Kelle, U. (2006). Combining qualitative and quantitative methods in research practice: Purposes and advantages. Qualitative Research in Psychology, 3(4), 293–311. https://doi.org/10.1177/1478088706070839
   Google Scholar
• Kim, H., Woo, E., & Uysal, M. (2015). Tourism experience and quality of life among elderly tourists. Tourism Management, 46, 465–476. https://doi.org/10.1016/j.tourman.2014.08.002
   Web of Science ®Google Scholar
• Kline, R. B. (2015). Principles and practice of structural equation modeling. Guilford publications.‏.
   Google Scholar
• Lancee, B., & Radl, J. (2012). Social connectedness and the transition from work to retirement. Journals of Gerontology Series B: Psychological Sciences and Social Sciences, 67(4), 481–490. https://doi.org/10.1093/geronb/gbs049
   PubMed Web of Science ®Google Scholar
• Lee, R. M., & Robbins, S. B. (1995). Measuring belongingness: The social connectedness and the social assurance scales. Journal of Counseling Psychology, 42(2), 232. https://doi.org/10.1037/0022-0167.42.2.232
   Web of Science ®Google Scholar
• Lee, R. M., & Robbins, S. B. (2000). Understanding social connectedness in college women and men. Journal of Counseling & Development, 78(4), 484–491. https://doi.org/10.1002/j.1556-6676.2000.tb01932.x
   Web of Science ®Google Scholar
• Lee, J. E., & Severt, D. (2017). The role of hospitality service quality in third places for the elderly: An exploratory study. Cornell Hospitality Quarterly, 58(2), 214–221. https://doi.org/10.1177/1938965516686110
   Web of Science ®Google Scholar
• Line, N. D., & Runyan, R. C. (2014). Destination marketing and the service-dominant logic: A resource-based operationalization of strategic marketing assets. Tourism Management, 43, 91–102. https://doi.org/10.1016/j.tourman.2014.01.024
   Web of Science ®Google Scholar
• Lin, H., Gursoy, D., & Zhang, M. (2020). Impact of customer-to-customer interactions on overall service experience: A social servicescape perspective. International Journal of Hospitality Management, 87, 102376. https://doi.org/10.1016/j.ijhm.2019.102376
   Web of Science ®Google Scholar
• Lin, H., Zhang, M., & Gursoy, D. (2020). Impact of nonverbal customer-to-customer interactions on customer satisfaction and loyalty intentions. International Journal of Contemporary Hospitality Management, 32(5), 1967–1985. https://doi.org/10.1108/IJCHM-08-2019-0694
   Web of Science ®Google Scholar
• Lloyd, A. E., & Luk, S. T. (2011). Interaction behaviors leading to comfort in the service encounter. Journal of Services Marketing, 25(3), 176–189. https://doi.org/10.1108/08876041111129164
   Web of Science ®Google Scholar
• Magee, R., & Gilmore, A. (2015). Heritage site management: From dark tourism to transformative service experience? The Service Industries Journal, 35(15–16), 898–917. https://doi.org/10.1080/02642069.2015.1090980
   Web of Science ®Google Scholar
• McGilton K S, Boscart V, Fox M, Sidani S, Rochon E and Sorin-Peters R. (2009). A Systematic Review of the Effectiveness of Communication Interventions for Health Care Providers Caring for Patients in Residential Care Settings. Worldviews on Evidence-Based Nursing, 6(3), 149–159. 10.1111/j.1741-6787.2009.00155.x
   PubMed Web of Science ®Google Scholar
• Nolan M R, Davies S, Brown J, Keady J and Nolan J. (2004). Beyond 'person-centred' care: a new vision for gerontological nursing. J Clin Nurs, 13(s1), 45–53. 10.1111/j.1365-2702.2004.00926.x
   PubMed Web of Science ®Google Scholar
• O’Rourke, H. M., Collins, L., & Sidani, S. (2018). Interventions to address social connectedness and loneliness for older adults: A scoping review. BMC Geriatrics, 18(1), 1–13. https://doi.org/10.1186/s12877-018-0897-x
   PubMed Web of Science ®Google Scholar
• Pennington, J., & Knight, T. (2008). Staying connected: The lived experiences of volunteers and older adults. Ageing International, 32(4), 298–311. https://doi.org/10.1007/s12126-008-9020-5
   Google Scholar
• Pizam, A. (2014). Senior living facilities: The new frontier of hospitality management. International Journal of Hospitality Management, 43, 145–146. https://doi.org/10.1016/j.ijhm.2014.10.005
   Web of Science ®Google Scholar
• Prebensen, N. K., & Uysal, M. S. (2021). Value co-creation in tourism eco-systems: Operant and operand resources. In Sharpley, R. (Ed.), Routledge Handbook of the Tourist Experience (1st edn, pp. 564–576). Routledge. https://doi.org/10.4324/9781003219866
   Google Scholar
• Register, M. E., & Herman, J. (2010). Quality of life revisited: The concept of connectedness in older adults. Advances in Nursing Science, 33(1), 53–63. https://doi.org/10.1097/ANS.0b013e3181c9e1aa
   PubMed Web of Science ®Google Scholar
• Rosenbaum M S. (2006). Exploring the Social Supportive Role of Third Places in Consumers' Lives. Journal of Service Research, 9(1), 59–72. 10.1177/1094670506289530
   Web of Science ®Google Scholar
• Russell-Bennett, R., Glavas, C., Previte, J., Härtel, C. E., & Smith, G. (2017). Designing a medicalized wellness service: Balancing hospitality and hospital features. The Service Industries Journal, 37(9–10), 657–680. https://doi.org/10.1080/02642069.2017.1354988
   Web of Science ®Google Scholar
• Saha S and Beach M Catherine. (2011). The impact of patient-centered communication on patients’ decision making and evaluations of physicians: A randomized study using video vignettes. Patient Education and Counseling, 84(3), 386–392. 10.1016/j.pec.2011.04.023
   PubMed Web of Science ®Google Scholar
• Sandstrom, G. M., & Dunn, E. W. (2014). Is efficiency overrated? Minimal social interactions lead to belonging and positive affect. Social Psychological and Personality Science, 5(4), 437–442. https://doi.org/10.1177/1948550613502990
   Web of Science ®Google Scholar
• Sedgley, D., Pritchard, A., & Morgan, N. (2011). Tourism and ageing: A transformative research agenda. Annals of Tourism Research, 38(2), 422–436. https://doi.org/10.1016/j.annals.2010.09.002
   Web of Science ®Google Scholar
• Shenyang Civil Affairs Bureau. (2019). Elderly Care Institution Information List, available at: http://szmz.mzj.shenyang.gov.cn:23563/symz-bh/bh53009Controller.do?list (accessed on 13 May 2019)
   Google Scholar
• Sie, L., Pegg, S., & Phelan, K. V. (2021). Senior tourists’ self-determined motivations, tour preferences, memorable experiences and subjective well-being: An integrative hierarchical model. Journal of Hospitality and Tourism Management, 47, 237–251. https://doi.org/10.1016/j.jhtm.2021.03.006
   Web of Science ®Google Scholar
• Sirgy, J. M. (2019). Promoting quality-of-life and well-being research in hospitality and tourism. Journal of Travel & Tourism Marketing, 36(1), 1–13. https://doi.org/10.1080/10548408.2018.1526757
   Web of Science ®Google Scholar
• Song, H., Altinay, L., Sun, N., & Wang, X. L. (2018). The influence of social interactions on senior customers’ experiences and loneliness. International Journal of Contemporary Hospitality Management, 30(8), 2773–2790. https://doi.org/10.1108/IJCHM-07-2017-0442
   Web of Science ®Google Scholar
• Steger, M. F., & Kashdan, T. B. (2009). Depression and everyday social activity, belonging, and well-being. Journal of Counseling Psychology, 56(2), 289. https://doi.org/10.1037/a0015416
   PubMed Web of Science ®Google Scholar
• Talcott, P. (2005). The social system. Routledge.
   Google Scholar
• Ten Bruggencate, T. I. N. A., Luijkx, K. G., & Sturm, J. (2018). Social needs of older people: A systematic literature review. Ageing and Society, 38(9), 1745–1770. https://doi.org/10.1017/S0144686X17000150
   Web of Science ®Google Scholar
• Terhell, E. L., Van Groenou, M. I. B., & Van Tilburg, T. (2007). Network contact changes in early and later postseparation years. Social Networks, 29(1), 11–24. https://doi.org/10.1016/j.socnet.2005.11.006
   Web of Science ®Google Scholar
• Terry, G., Hayfield, N., Clarke, V., & Braun, V. (2017). Thematic analysis. The SAGE Handbook of Qualitative Research in Psychology, 2, 17–37. https://doi.org/10.4135/9781526405555.n2
   Google Scholar
• Townsend, K. C., & McWhirter, B. T. (2005). Connectedness: A review of the literature with implications for counseling, assessment, and research. Journal of Counseling & Development, 83(2), 191–201. https://doi.org/10.1002/j.1556-6678.2005.tb00596.x
   Web of Science ®Google Scholar
• Tran, Q. X., Van Dang, M., & Tournois, N. (2020). The role of servicescape and social interaction toward customer service experience in coffee stores. The case of Vietnam. International Journal of Culture, Tourism and Hospitality Research, 14(4), 619–637. https://doi.org/10.1108/IJCTHR-11-2019-0194
   Web of Science ®Google Scholar
• Tribe, J. (2006). The truth about tourism. Annals of Tourism Research, 33(2), 360–381. https://doi.org/10.1016/j.annals.2005.11.001
   Web of Science ®Google Scholar
• United Nations Department of Economic and Social Affairs., (2022). World Population Prospects 2022: Summary of Results. UN DESA/POP/2022/TR/NO. 3.
   Google Scholar
• Usakli, A., & Kucukergin, K. G. (2018). Using partial least squares structural equation modeling in hospitality and tourism: Do researchers follow practical guidelines? International Journal of Contemporary Hospitality Management, 30(11), 62–351. https://doi.org/10.1108/IJCHM-11-2017-0753
   Web of Science ®Google Scholar
• Uysal, M., Berbekova, A., & Kim, H. (2020). Designing for quality of life. Annals of Tourism Research, 83, 102944. https://doi.org/10.1016/j.annals.2020.102944
   Web of Science ®Google Scholar
• van der Borg, W. E., Verdonk, P., Dauwerse, L., & Abma, T. A. (2017). Work-related change in residential elderly care: Trust, space and connectedness. Human Relations, 70(7), 805–835. https://doi.org/10.1177/0018726716684199
   PubMed Web of Science ®Google Scholar
• Wen, J., Zheng, D., Hou, H., Phau, I., & Wang, W. (2022). Tourism as a dementia treatment based on positive psychology. Tourism Management, 92, 104556. https://doi.org/10.1016/j.tourman.2022.104556
   Web of Science ®Google Scholar
• Yu, J., Park, J., & Hyun, S. S. (2021). Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification. Journal of Hospitality Marketing & Management, 30(5), 529–548. https://doi.org/10.1080/19368623.2021.1867283
   Web of Science ®Google Scholar
• Zhu, H., & Walker, A. (2022). Why China needs an active social policy on ageing. Asian Population Studies, 18(2), 190–205. https://doi.org/10.1080/17441730.2021.1955444
   Web of Science ®Google Scholar