Journal of Hospitality Marketing & Management, Volume 32, Issue 2 (2023)

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Journal of Hospitality Marketing & Management, Volume 32, Issue 2 (2023)

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Research Article

Article
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? The role of wisdom leadership and job embeddedness
Islam Elbayoumi Salem, Haidar Abbas, Mohamed Mousa, Hassan Aideed & Ahmed Mohamed Elbaz
Pages: 150-173
Published online: 04 Nov 2022
AbstractforDoes dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? The role of wisdom leadership and job embeddedness | Full Text | References | PDF (652.9 KB) | EPUB
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Article
Social connectedness and well-being of elderly customers: Do employee-to-customer interactions matter?
Kuo Feng, Levent Altinay & Zaid Alrawadieh
Pages: 174-195
Published online: 09 Nov 2022
AbstractforSocial connectedness and well-being of elderly customers: Do employee-to-customer interactions matter? | Full Text | References | PDF (637.2 KB) | EPUB
  • 4096 Views
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Open Access
Article
Theorizing vloggers’ approaches and practices in travel vlog production through grounded theory
Mohammad Sadegh Gholamhosseinzadeh
Pages: 196-223
Published online: 06 Jan 2023
AbstractforTheorizing vloggers’ approaches and practices in travel vlog production through grounded theory | Full Text | References | PDF (773.9 KB) | EPUB
  • 1639 Views
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Article
Does ethnic affinity affect consumers’ posting behavior? Evidence from face recognition and difference-in-differences design
Chunhong Li, Yiqing Yu, Rob Law & Xianwei Liu
Pages: 224-241
Published online: 07 Jan 2023
AbstractforDoes ethnic affinity affect consumers’ posting behavior? Evidence from face recognition and difference-in-differences design | Full Text | References | PDF (3 MB) | EPUB
  • 469 Views
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Article
Effect of value co-creation on customer satisfaction: the mediating role of brand equity
Oscar Luis González-Mansilla, Antoni Serra-Cantallops & Gloria Berenguer-Contrí
Pages: 242-263
Published online: 06 Jan 2023
AbstractforEffect of value co-creation on customer satisfaction: the mediating role of brand equity | Full Text | References | PDF (561.9 KB) | EPUB
  • 1293 Views
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Article
How does smart technology, artificial intelligence, automation, robotics, and algorithms (STAARA) awareness affect hotel employees’ career perceptions? A disruptive innovation theory perspective
Xingtai Zhang & Hongyan Jin
Pages: 264-283
Published online: 10 Jan 2023
AbstractforHow does smart technology, artificial intelligence, automation, robotics, and algorithms (STAARA) awareness affect hotel employees’ career perceptions? A disruptive innovation theory perspective | Full Text | References | PDF (662.6 KB) | EPUB
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