1,457
Views
4
CrossRef citations to date
0
Altmetric
Research Article

Emerging dimensions of blockchain application in tourism and hospitality sector: a systematic literature review

, , &

References

  • Aghaei, H., Naderibeni, N., & Karimi, A. (2021). Designing a tourism business model on the blockchain platform. Tourism Management Perspectives, 39, 100845. https://doi.org/10.1016/j.tmp.2021.100845
  • Ahmad, M. S., & Shah, S. M. (2021). Moving beyond the crypto-currency success of blockchain: A systematic survey. Scalable Computing: Practice and Experience, 22(3), 321–346. https://doi.org/10.12694/scpe.v22i3.1853
  • Ampountolas, A., & Chiffer, E. (2021). Will blockchain shift online travel agencies toward growth or to an end? Tourism Economics, 28(5), 1342–1347. https://doi.org/10.1177/1354816620985371
  • Arif, Y. M., Nurhayati, H., Kurniawan, F., Nugroho, S. M. S., & Hariadi, M. (2020). Blockchain-based data sharing for decentralized tourism destinations recommendation system. International Journal of Intelligent Engineering and Systems, 13(6), 472–486. https://doi.org/10.22266/ijies2020.1231.42
  • Barrutia, I., Urquizo Maggia, J. A., & Acevedo, S. I. (2019). Criptomonedas y blockchain en el turismo como estrategia para reducir la pobreza. Retos, 9(18), 287–302. https://doi.org/10.17163/ret.n18.2019.07
  • Beames, S., Mackenzie, S. H., & Raymond, E. (2022). How can we adventure sustainably? A systematized review of sustainability guidance for adventure tourism operators. Journal of Hospitality and Tourism Management, 50(January), 223–231. https://doi.org/10.1016/j.jhtm.2022.01.002
  • Belur, J., Tompson, L., Thornton, A., & Simon, M. (2021). Interrater reliability in systematic review methodology: Exploring variation in coder decision-making. Sociological Methods & Research, 50(2), 837–865. https://doi.org/10.1177/0049124118799372
  • Bodkhe, U., Tanwar, S., Parekh, K., Khanpara, P., Tyagi, S., Kumar, N., & Alazab, M. (2020). Blockchain for industry 4.0: A comprehensive review. IEEE Access, 8, 79764–79800. https://doi.org/10.1109/ACCESS.2020.2988579
  • Bolici, F., Acciarini, C., Marchegiani, L., & Pirolo, L. (2020). Innovation diffusion in tourism: How information about blockchain is exchanged and characterized on twitter. TQM Journal. https://doi.org/10.1108/TQM-01-2020-0016
  • Buijtendijk, H., van Heiningen, J., & Duineveld, M. (2021). The productive role of innovation in a large tourism organisation (TUI). Tourism Management, 85(February), 104312. https://doi.org/10.1016/j.tourman.2021.104312
  • Bulut, E. (2021). Blockchain-based entrepreneurial finance: Success determinants of tourism initial coin offerings. https://doi.org/10.1080/13683500.2021.1980505
  • Butt, G. Q., Sayed, T. A., Riaz, R., Rizvi, S. S., & Paul, A. (2022). Secure healthcare record sharing mechanism with blockchain. Applied Sciences (Switzerland), 12(5), 1–21. https://doi.org/10.3390/app12052307
  • Chen, Y., Lu, Y., Bulysheva, L., & Kataev, M. Y. (2022). Applications of blockchain in industry 4.0: A review. Information Systems Frontiers, 2022, 1–15. https://doi.org/10.1007/s10796-022-10248-7
  • Choi, Y., Choi, M., Oh, M., & Kim, S. (2019). Service robots in hotels: Understanding the service quality perceptions of human-robot interaction.
  • Dadkhah, M., Rahimnia, F., & Filimonau, V. (2022). Evaluating the opportunities, challenges and risks of applying the blockchain technology in tourism: A Delphi study approach. Journal of Hospitality and Tourism Technology, 13(5), 922–954. https://doi.org/10.1108/JHTT-04-2021-0115
  • Demirel, E., Karagöz Zeren, S., & Hakan, K. (2021). Smart contracts in the tourism industry: A model with blockchain integration for post pandemic economy. Current Issues in Tourism, 25(12), 1895–1909. https://doi.org/10.1080/13683500.2021.1960280
  • Dudin, M. N., Burkaltseva, D. D., Tsohla, S. Y., Voronin, I. N., Yanovskaya, A. A., & Guk, O. A. (2017). Peculiarities of sustainable tourism development in the Russian federation. Journal of Environmental Management and Tourism, 8(8), 1559–1566. https://doi.org/10.14505/jemt.v8.8(24).12
  • Erceg, A., Sekuloska, J. D., & Kelic, I. (2020). Blockchain in the tourism industry - a review of the situation in Croatia and Macedonia. Informatics, 7(1), 1–16. https://doi.org/10.3390/informatics7010005
  • Fan, X., Jiang, X., & Deng, N. (2022). Immersive technology: A meta-analysis of augmented/virtual reality applications and their impact on tourism experience. Tourism Management, 91, 104534. https://doi.org/10.1016/j.tourman.2022.104534
  • Filimonau, V., & Naumova, E. (2020). Blockchain technology and the scope of its application in hospitality operations. International Journal of Hospitality Management, 87(September), 102383. https://doi.org/10.1016/j.ijhm.2019.102383
  • Galbraith, J. (1973). Designing complex organisation. 150. https://openlibrary.org/books/OL5291657M/Designing_complex_organizations.
  • Galeone, A., & Sebastiani, R. (2021). Transformative service research in hospitality. Tourism Management, 87(June). https://doi.org/10.1016/j.tourman.2021.104366
  • Gao, H., Ji, H., Huang, H., Xiao, F., Jian, L., & Han, J. (2022). An immunity passport scheme based on the dual-blockchain architecture for international travel. Wireless Communications and Mobile Computing, 2022(1), 1–11. https://doi.org/10.1155/2022/5721212
  • Gursoy, D., Malodia, S., & Dhir, A. (2022). The metaverse in the hospitality and tourism industry: An overview of current trends and future research directions. Journal of Hospitality Marketing & Management, 31(5), 527–534. https://doi.org/10.1080/19368623.2022.2072504
  • Hackius, N., & Petersen, M. (2017). Blockchain in logistics and supply chain: Trick or treat? Reinforced Plastics, 9783745043(April), 23.
  • Haque, A. B., Naqvi, B., Islam, A. K. M. N., & Hyrynsalmi, S. (2021). Towards a gdpr-compliant blockchain-based covid vaccination passport. Applied Sciences (Switzerland), 11(13). https://doi.org/10.3390/app11136132
  • Hu, M., Li, H., Song, H., Li, X., & Law, R. (2022). Tourism demand forecasting using tourist-generated online review data. Tourism Management, 90, 104490. https://doi.org/10.1016/j.tourman.2022.104490
  • Irannezhad, E., & Mahadevan, R. (2021). Is blockchain tourism’s new hope? Journal of Hospitality and Tourism Technology, 12(1), 85–96. https://doi.org/10.1108/JHTT-02-2019-0039
  • Karger, E., Jagals, M., & Ahlemann, F. (2021). Blockchain for smart mobility—literature review and future research agenda. Sustainability, 13(23), 13268. https://doi.org/10.3390/su132313268
  • Karode, T., Werapun, W., & Arpornthip, T. (2020). Blockchain-based global travel review framework. International Journal of Advanced Computer Science and Applications, 11(8), 90–99. https://doi.org/10.14569/IJACSA.2020.0110813
  • Kizildag, M., Dogru, T., Zhang, T. C., Mody, M. A., Altin, M., Ozturk, A. B., & Ozdemir, O. (2020). Blockchain: A paradigm shift in business practices. International Journal of Contemporary Hospitality Management, 32(3), 953–975. https://doi.org/10.1108/IJCHM-12-2018-0958
  • Kwok, A. O. J., & Koh, S. G. M. (2019). Is blockchain technology a watershed for tourism development? Current Issues in Tourism, 22(20), 2447–2452. https://doi.org/10.1080/13683500.2018.1513460
  • Lange, R. T. (2011). Inter-rater reliability. Encyclopedia of Clinical Neuropsychology, 1348–1348.
  • Leal, F., Malheiro, B., Veloso, B., & Burguillo, J. C. (2020, July). Responsible processing of crowdsourced tourism data. Journal of Sustainable Tourism, 29(5), 1–21. https://doi.org/10.1080/09669582.2020.1778011
  • Line, N. D., Dogru, T., El-Manstrly, D., Buoye, A., Malthouse, E., & Kandampully, J. (2020). Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry. Tourism Management, 80(March), 104106. https://doi.org/10.1016/j.tourman.2020.104106
  • Liu, C. H. S., & Dong, T. P. (2022). Discovering the relationship among knowledge management, sustainability marketing and service improvement: The moderating role of consumer interest. International Journal of Contemporary Hospitality Management, 1–16. https://doi.org/10.1177/109634802211437
  • Liu, C. H., Horng, J. S., Chou, S. F., Yu, T. Y., & Ng, Y. L. (2022). Antecedents and consequences of new technology application behavior on word of mouth: The moderating roles of perceived interactivity. Journal of Hospitality Marketing & Management, 31(7), 872–898. https://doi.org/10.1080/19368623.2022.2087818
  • Liu, Y., Zhang, R., & Yao, Y. (2021). How tourist power in social media affects tourism market regulation after unethical incidents: Evidence from China. Annals of Tourism Research, 91(November), 103296. https://doi.org/10.1016/j.annals.2021.103296
  • Luo, L., & Zhou, J. (2021). BlockTour: A blockchain-based smart tourism platform. Computer Communications, 175(May), 186–192. https://doi.org/10.1016/j.comcom.2021.05.011
  • Lv, H., Shi, S., & Gursoy, D. (2021). A look back and a leap forward: A review and synthesis of big data and artificial intelligence literature in hospitality and tourism. Journal of Hospitality Marketing & Management, 31(2), 145–175. https://doi.org/10.1080/19368623.2021.1937434
  • Melkic, S., & Čavlek, N. (2020). The impact of blockchain technology on tourism intermediation. Tourism, 68(2), 130–143. https://doi.org/10.37741/t.68.2.2
  • Merkx, C., & Nawijn, J. (2021). Virtual reality tourism experiences: Addiction and isolation. Tourism Management, 87(November 2020), 104394. https://doi.org/10.1016/j.tourman.2021.104394
  • Mishra, V. (2022, March). Applications of blockchain for vaccine passport and challenges. Journal of Global Operations and Strategic Sourcing, 15(3), 345–362. https://doi.org/10.1108/JGOSS-07-2021-0054
  • Mishra, R., Singh, R. K., & Koles, B. (2021). Consumer decision-making in omnichannel retailing: Literature review and future research agenda. International Journal of Consumer Studies, 45(2), 147–174. https://doi.org/10.1111/ijcs.12617
  • Mofokeng, N. E. M., & Matima, T. K. (2018a). Future tourism trends: Utilizing non-fungible tokens to aid wildlife conservation. African Journal of Hospitality, Tourism and Leisure, 7(4).
  • Mofokeng, N. E. M., & Matima, T. K. (2018b). Future tourism trends: Virtual Reality based tourism utilizing Distributed Ledger Technologies. African Journal of Hospitality, Tourism and Leisure, 7(3), 1–14.
  • Mukherjee, A. A., Singh, R. K., Mishra, R., & Bag, S. (2021). Application of blockchain technology for sustainability development in agricultural supply chain: Justification framework. Operations Management Research, 15(1–2), 1–16. https://doi.org/10.1007/s12063-021-00180-5
  • Nam, K., Dutt, C. S., Chathoth, P., & Khan, M. S. (2021). Blockchain technology for smart city and smart tourism: Latest trends and challenges. Asia Pacific Journal of Tourism Research, 26(4), 454–468. https://doi.org/10.1080/10941665.2019.1585376
  • Nunkoo, R., Sharma, A., Rana, N. P., Dwivedi, Y. K., & Sunnassee, V. A. (2021). Advancing sustainable development goals through interdisciplinarity in sustainable tourism research. Journal of Sustainable Tourism, 0(0), 1–25.
  • Nuryyev, G., Spyridou, A., Yeh, S., & Lo, C. C. (2021). Factors of digital payment adoption in hospitality businesses: A conceptual approach. European Journal of Tourism Research, 29(2021), 1–9. https://doi.org/10.54055/ejtr.v29i.2416
  • Nuryyev, G., Wang, Y. P., Achyldurdyyeva, J., Jaw, B. S., Yeh, Y. S., Lin, H. T., & Wu, L. F. (2020). Blockchain technology adoption behavior and sustainability of the business in tourism and hospitality SMEs: An empirical study. Sustainability (Switzerland), 12(3), 1256. https://doi.org/10.3390/su12031256
  • Önder, I., & Gunter, U. (2020). Blockchain: Is it the future for the tourism and hospitality industry? Tourism Economics, 28(2), 1–9. https://doi.org/10.1177/1354816620961707
  • Önder, I., & Treiblmaier, H. (2018). Blockchain and tourism: Three research propositions. Annals of Tourism Research, 72(March), 180–182. https://doi.org/10.1016/j.annals.2018.03.005
  • Ozdemir, A. I., Ar, I. M., & Erol, I. (2020). Assessment of blockchain applications in travel and tourism industry. Quality & Quantity, 54(5–6), 1549–1563. https://doi.org/10.1007/s11135-019-00901-w
  • Parekh, J., Jaffer, A., Bhanushali, U., & Shukla, S. (2021). Disintermediation in medical tourism through blockchain technology: An analysis using value-focused thinking approach. Information Technology and Tourism, 23(1), 69–96. https://doi.org/10.1007/s40558-020-00180-4
  • Paul, J., & Criado, A. R. (2020). The art of writing literature review: What do we know and what do we need to know? International Business Review, 29(4), 101717. https://doi.org/10.1016/j.ibusrev.2020.101717
  • Paul, J., & Rosado-Serrano, A. (2019). Gradual Internationalization vs Born-Global/International new venture models: A review and research agenda. International Marketing Review, 36(6), 830–858. https://doi.org/10.1108/IMR-10-2018-0280
  • Peng, L., & Chen, Y. (2021). Tourism safety monitoring information service system based on internet of things and block-chain. Journal of Intelligent & Fuzzy Systems, 1–7. https://doi.org/10.3233/JIFS-219101
  • Pradhan, S., Olfati, M., & Patel, G. (2019). Integrations and applications of Analytic Hierarchy Process with data envelopment analysis - a literature review. International Journal of the Analytic Hierarchy Process, 11(2), 228–268. https://doi.org/10.13033/ijahp.v11i2.632
  • Qin, X. (2022). Information and data analysis based on big data and blockchain technology in promoting the development of cultural tourism industry. Security and Communication Networks, 2022, 1–11. https://doi.org/10.1155/2022/9400077
  • Raluca-Florentina, T. (2022). The utility of blockchain technology in the electronic commerce of tourism services: An exploratory study on romanian consumers. Sustainability (Switzerland), 14(2). https://doi.org/10.3390/su14020943
  • Rashideh, W. (2020). Blockchain technology framework: Current and future perspectives for the tourism industry. Tourism Management, 80(April), 104125. https://doi.org/10.1016/j.tourman.2020.104125
  • Reyes-Menendez, A., Saura, J. R., & Filipe, F. (2019). The importance of behavioral data to identify online fake reviews for tourism businesses: A systematic review. PeerJ Computer Science, 2019(9), 1–21. https://doi.org/10.7717/peerj-cs.219
  • Sharma, M., Sehrawat, R., Daim, T., & Shaygan, A. (2021). Technology assessment: Enabling blockchain in hospitality and tourism sectors. Technological Forecasting and Social Change, 169(May), 120810. https://doi.org/10.1016/j.techfore.2021.120810
  • Shi, S., Leung, W. K. S., & Munelli, F. (2022). Gamification in OTA platforms: A mixed-methods research involving online shopping carnival. Tourism Management, 88(August 2021), 104426. https://doi.org/10.1016/j.tourman.2021.104426
  • Shrestha, R. K., & L’espoir Decosta, P. (2021). We are developing dynamic capabilities for community collaboration and tourism product innovation in response to the crisis: Nepal and COVID-19. Journal of Sustainable Tourism, 31(1), 168–186. https://doi.org/10.1080/09669582.2021.2023164
  • Singh, S., Dhir, S., Singh, S., & Dhir, S. (2019). Structured review using TCCM and bibliometric analysis of the firm’s international cause-related marketing, social marketing, and innovation. International Review on Public and Nonprofit Marketing, 16(2), 335–347. https://doi.org/10.1007/s12208-019-00233-3
  • Singh, R. K., Mishra, R., Gupta, S., & Mukherjee, A. A. (2022). Blockchain applications for secured and resilient supply chains: A systematic literature review and future research agenda. Computers & Industrial Engineering, 175, 108854. https://doi.org/10.1016/j.cie.2022.108854
  • Singh, V. K., Singh, P., Karmakar, M., Leta, J., & Mayr, P. (2021). The journal coverage of web of science, Scopus and dimensions: A comparative analysis. Scientometrics, 126(6), Springer International Publishing. https://doi.org/10.1007/s11192-021-03948-5
  • Strebinger, A., & Treiblmaier, H. (2022). Profiling early adopters of blockchain-based hotel booking applications: Demographic, psychographic, and service-related factors. Information Technology & Tourism, 24(1), 1–30. https://doi.org/10.1007/s40558-021-00219-0
  • Talwar, S., Kaur, P., Nunkoo, R., & Dhir, A. (2022). Digitalization and sustainability: Virtual reality tourism in a post pandemic world. Journal of Sustainable Tourism, 0(0), 1–28. https://doi.org/10.1080/09669582.2022.2029870
  • Tham, A., & Sigala, M. (2020). Road block(chain): Bit(coin)s for tourism sustainable development goals? Journal of Hospitality and Tourism Technology, 11(2), 203–222. https://doi.org/10.1108/JHTT-05-2019-0069
  • Thees, H., Erschbamer, G., & Pechlaner, H. (2020). The application of blockchain in tourism: Use cases in the tourism value system. European Journal of Tourism Research, 26(2020), 1–21. https://doi.org/10.54055/ejtr.v26i.1933
  • Trček, D. (2022). Cultural heritage preservation by using blockchain technologies. Heritage Science, 10(1), 1–11. https://doi.org/10.1186/s40494-021-00643-9
  • Treiblmaier, H. (2021a). Blockchain and tourism: Paradoxes, misconceptions, and a research roadmap. Tourism Economics, 1–5.
  • Treiblmaier, H. (2021b). The token economy as a key driver for tourism: Entering the next phase of blockchain research. Annals of Tourism Research, 91(November), 103177. https://doi.org/10.1016/j.annals.2021.103177
  • Treiblmaier, H., Leung, D., Kwok, A. O. J., & Tham, A. (2021). Cryptocurrency adoption in travel and tourism–an exploratory study of Asia Pacific travellers. Current Issues in Tourism, 24(22), 3165–3181. https://doi.org/10.1080/13683500.2020.1863928
  • Tyan, I., Guevara-Plaza, A., & Yagüe, M. I. (2021). The benefits of blockchain technology for medical tourism. Sustainability (Switzerland), 13(22). https://doi.org/10.3390/su132212448
  • Tyan, I., Yagüe, M. I., & Guevara-Plaza, A. (2020). Blockchain technology for smart tourism destinations. Sustainability (Switzerland), 12(22), 1–11. https://doi.org/10.3390/su12229715
  • Valeri, M., & Baggio, R. (2021). A critical reflection on the adoption of blockchain in tourism. Information Technology and Tourism, 23(2), 121–132. https://doi.org/10.1007/s40558-020-00183-1
  • van Oorschot, S. (2021). Digitalisation and temporary agencies: Impact on the business model and internal organisation. Research in Hospitality Management, 11(3), 241–248. https://doi.org/10.1080/22243534.2021.2006926
  • Verma, S., & Sheel, A. Blockchain for government organizations: Past, present and future. (2022). Journal of Global Operations and Strategic Sourcing, 15(3), 406–430. ahead-of-print. https://doi.org/10.1108/JGOSS-08-2021-0063
  • Volgger, M., Pforr, C., Stawinoga, A. E., Taplin, R., & Matthews, S. (2018). Who adopts the Airbnb innovation? An analysis of international visitors to Western Australia. Tourism Recreation Research, 43(3), 305–320. https://doi.org/10.1080/02508281.2018.1443052
  • Wei, C., Wang, Q., Liu, C., & Cheng, H. (2020). Research on construction of a cloud platform for tourism information intelligent service based on blockchain technology. Wireless Communications and Mobile Computing, 2020, 1–9. https://doi.org/10.1155/2020/8877625
  • Williams, P. (2019). Can the innovation of Blockchain technology influence all sectors of the hospitality and tourism industry? Worldwide Hospitality and Tourism Themes, 11(2), 112–120. https://doi.org/10.1108/WHATT-11-2018-0077
  • Yadav, J. K., Verma, D. C., Jangirala, S., & Srivastava, S. K. (2021). An IAD type framework for Blockchain enabled smart tourism ecosystem. Journal of High Technology Management Research, 32(1), 100404. https://doi.org/10.1016/j.hitech.2021.100404
  • Yang, W. S., & Hwang, S. Y. (2013). Itravel: A recommender system in mobile peer-to-peer environment. The Journal of Systems and Software, 86(1), 12–20. https://doi.org/10.1016/j.jss.2012.06.041

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.