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Volume 32, Issue 4

Journal of Hospitality Marketing & Management

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Cover image for Journal of Hospitality Marketing & Management, Volume 32, Issue 4, 2023

Journal of Hospitality Marketing & Management, Volume 32, Issue 4 (2023)

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Journal of Hospitality Marketing & Management, Volume 32, Issue 4 (2023)

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Vol 33, 2024 Volume 32, 2023 Vol 31, 2022 Vol 30, 2021 Vol 29, 2020 Vol 28, 2019 Vol 27, 2018 Vol 26, 2017 Vol 25, 2016 Vol 24, 2015 Vol 23, 2014 Vol 22, 2013 Vol 21, 2012 Vol 20, 2010-2011 Vol 19, 2009-2010 Vol 18, 2009 Vol 17, 2008 Vol 16, 2008 Vol 15, 2006-2007 Vol 14, 2006 Vol 13, 2005-2006 Vol 12, 2005 Vol 11, 2004 Vol 10, 2003 Vol 9, 2002 Vol 8, 2001 Vol 9, 2002 Vol 8, 2001 Vol 7, 2000-2001 Vol 6, 1999 Vol 5, 1998 Vol 4, 1996-1997 Vol 3, 1995-1996 Vol 2, 1994-1995 Vol 1, 1992-1993

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Research Article

Article

Diversity, equity and inclusion in hospitality: Value centered leadership as a conduit for change

Dogan Gursoy & Thomas Maier

Pages: 445-453

Published online: 29 Mar 2023

AbstractforDiversity, equity and inclusion in hospitality: Value centered leadership as a conduit for change | Full Text | References | PDF (430.7 KB) | EPUB

1515 Views
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Article

Emerging dimensions of blockchain application in tourism and hospitality sector: a systematic literature review

Preeti Jain, Rajesh Kr. Singh, Ruchi Mishra & Nripendra P. Rana

Pages: 454-476

Published online: 27 Feb 2023

AbstractforEmerging dimensions of blockchain application in tourism and hospitality sector: a systematic literature review | Full Text | References | PDF (625.9 KB) | EPUB | Supplemental

1437 Views
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Article

Corporate social responsibility authenticity as an antecedent to customer citizenship behavior: evidence from hospitality industry in Taiwan

Dung Minh Nguyen & Yen-Ting Helena Chiu

Pages: 477-504

Published online: 11 Mar 2023

AbstractforCorporate social responsibility authenticity as an antecedent to customer citizenship behavior: evidence from hospitality industry in Taiwan | Full Text | References | PDF (933.4 KB) | EPUB | Supplemental

957 Views
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Article

Antecedents of proactive customer service performance in hospitality: a meta-analysis

Zhen Yan, Zuraina Dato Mansor & Wei Chong Choo

Pages: 505-529

Published online: 05 Mar 2023

AbstractforAntecedents of proactive customer service performance in hospitality: a meta-analysis | Full Text | References | PDF (1.8 MB) | EPUB

688 Views
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Article

Religious beliefs and food waste prevention practices: mechanisms of divine and environmental awareness

Chih-Ching Teng, Yao-Chin Wang, Ya-Jen Cheng & Shu-Ning Wang

Pages: 530-554

Published online: 17 Mar 2023

AbstractforReligious beliefs and food waste prevention practices: mechanisms of divine and environmental awareness | Full Text | References | PDF (965.4 KB) | EPUB

572 Views
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Article

A social exchange perspective on boosting customer loyalty through culturally competent servers

Aaron Hsiao, Emily (Jintao) Ma, Anita Manfreda, Mandi Baker & Jingjing Xu

Pages: 555-577

Published online: 28 Feb 2023

AbstractforA social exchange perspective on boosting customer loyalty through culturally competent servers | Full Text | References | PDF (844.7 KB) | EPUB

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Corporate good deed and service failure: does being good lead to forgiveness?

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Article | Published online: 21 Jun 2024

Adverse impacts of revealing the presence of “Artificial Intelligence (AI)” technology in product and service descriptions on purchase intentions: the mediating role of emotional trust and the moderating role of perceived risk

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Article | Published online: 19 Jun 2024

Comparative Analysis of Per-Tourist and Total Carbon Emissions Generated in Hospitality and Tourism Sectors: Impact on Climate Change and Implications for Economy, Society, and Environment

Yingwei (Wayne) Xu et al.

Article | Published online: 3 Jun 2024

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