Is the information on green hotel websites aligned with the drivers affecting customers’ intention to visit green hotels? A mixed-methods approach

References

• AbdusSamad, K., & Thilagavathy, S. (2015). A tentative study on consumers perception and image on green hotels-within Trichy District. International Journal of Management, 6(1), 239–244.
   Google Scholar
• Agag, G., Brown, A., Hassanein, A., & Shaalan, A. (2020). Decoding travellers’ willingness to pay more for green travel products: Closing the intention–behaviour gap. Journal of Sustainable Tourism, 28(10), 1551–1575. https://doi.org/10.1080/09669582.2020.1745215
   Web of Science ®Google Scholar
• Agag, G., & Colmekcioglu, N. (2020). Understanding guests’ behavior to visit green hotels: The role of ethical ideology and religiosity. International Journal of Hospitality Management, 91, 102679. https://doi.org/10.1016/j.ijhm.2020.102679
   Web of Science ®Google Scholar
• Akhtar, M. W., Garavan, T., Javed, M., Huo, C., Junaid, M., & Hussain, K. (2023). Responsible leadership, organizational ethical culture, strategic posture, and green innovation. The Service Industries Journal, 43(7–8), 454–474. https://doi.org/10.1080/02642069.2023.2172165
   Web of Science ®Google Scholar
• Arici, H. E., Cakmakoglu, A. N., & Altinay, L. (2022). The use of big data analytics to discover customers’ perceptions of and satisfaction with green hotel service quality. Current Issues in Tourism, 26(2), 270–288. https://doi.org/10.1080/13683500.2022.2029832
   Web of Science ®Google Scholar
• Arici, H. E., & Uysal, M. (2022). Leadership, green innovation, and green creativity: A systematic review. The Service Industries Journal, 42(5–6), 280–320. https://doi.org/10.1080/02642069.2021.1964482
   Web of Science ®Google Scholar
• Arun, A., Arun, K., & Vijayalakshmi, S. (2018). Perception of guest on green practices–a key analysis to promote marketing in hotel sector. Indian Journal of Public Health Research and Development, 9(2), 35–40. https://doi.org/10.5958/0976-5506.2018.00087.6
   Google Scholar
• Asadi, S., Pourhashemi, S. O., Nilashi, M., Abdullah, R., Samad, S., Yadegaridehkordi, E., … Razali, N. S. (2020). Investigating influence of green innovation on sustainability performance: A case on Malaysian hotel industry. Journal of Cleaner Production, 258, 120860. https://doi.org/10.1016/j.jclepro.2020.120860
   Web of Science ®Google Scholar
• Atay, L., & Dilek, S. E. (2013). A survey to determine hotel managers’ perceptions of green marketing. Change in Social and Business Environment, 5(5), 6–12.
   Google Scholar
• Azam, N. R. A. N., Rashid, B., & Zainol, N. A. (2019). The influence of environmental awareness and customer perceived value on tourist revisit intention: A study on green resorts in Malaysia. Revista Turismo: Estudos e Práticas, 8, 1–32. https://doi.org/10.46843/jiecr.v1i2.8
   Web of Science ®Google Scholar
• Baker, M. A., Davis, E. A., & Weaver, P. A. (2014). Eco-friendly attitudes, barriers to participation, and differences in behavior at green hotels. Cornell Hospitality Quarterly, 55(1), 89–99. https://doi.org/10.1177/1938965513504483
   Web of Science ®Google Scholar
• Bamberg, S., & Möser, G. (2007). Twenty years after Hines, Hungerford, and Tomera: A new meta-analysis of psycho-social determinants of pro-environmental behaviour. Journal of Environmental Psychology, 27(1), 14–25. https://doi.org/10.1016/j.jenvp.2006.12.002
   Web of Science ®Google Scholar
• Bani-Melhem, S., Al-Hawari, M. A., & Mohd Shamsudin, F. (2022). Green innovation performance: A multi-level analysis in the hotel sector. Journal of Sustainable Tourism, 30(8), 1878–1896. https://doi.org/10.1080/09669582.2021.1991935
   Web of Science ®Google Scholar
• Becken, S. (2007). Tourists’ perception of international air travel’s impact on the global climate and potential climate change policies. Journal of Sustainable Tourism, 15(4), 351–368. https://doi.org/10.2167/jost710.0
   Google Scholar
• Beerli, A., & Martin, J. D. (2004). Factors influencing destination image. Annals of Tourism Research, 31(3), 657–681. https://doi.org/10.1016/j.annals.2004.01.010
   Web of Science ®Google Scholar
• Bhutto, T. A., Farooq, R., Talwar, S., Awan, U., & Dhir, A. (2021). Green inclusive leadership and green creativity in the tourism and hospitality sector: Serial mediation of green psychological climate and work engagement. Journal of Sustainable Tourism, 29(10), 1716–1737. https://doi.org/10.1080/09669582.2020.1867864
   Web of Science ®Google Scholar
• Bianchi, C., Milberg, S., & Cúneo, A. (2017). Understanding travelers’ intentions to visit a short versus long-haul emerging vacation destination: The case of Chile. Tourism Management, 59(7), 312–324. https://doi.org/10.1016/j.tourman.2016.08.013
   Google Scholar
• Braun, V., Clarke, V., Hayfield, N., & Terry, G. (2019). Thematic Analysis. In P. Liamputtong (Ed.), Handbook of research methods in health social sciences (pp. 843–860). Springer. https://doi.org/10.1007/978-981-10-5251-4_103
   Google Scholar
• Chahal, H., Dangwal, R., & Raina, S. (2014). Conceptualisation, development and validation of green marketing orientation (GMO) of SMEs in India: A case of electric sector. Journal of Global Responsibility, 5(2), 312–337. https://doi.org/10.1108/JGR-02-2014-0005
   Google Scholar
• Chan, E. S. W. (2013a). Gap analysis of green hotel marketing. International Journal of Contemporary Hospitality Management, 25(7), 1017–1048. https://doi.org/10.1108/IJCHM-09-2012-0156
   Web of Science ®Google Scholar
• Chan, E. S. W. (2013b). Managing green marketing: Hong Kong hotel managers’ perspective. International Journal of Hospitality Management, 34, 442–461. https://doi.org/10.1016/j.ijhm.2012.12.007
   Web of Science ®Google Scholar
• Chan, E. S. W. (2014). Green marketing: Hotel customers’ perspective. Journal of Travel & Tourism Marketing, 31(8), 915–936. https://doi.org/10.1080/10548408.2014.892465
   Web of Science ®Google Scholar
• Chand, M., & Garge, S. (2017). Eco friendly practices in Indian hotel industry: An exploratory study. International Journal of Hospitality and Tourism Systems, 10(1), 63–70.
   Google Scholar
• Chang, C. H. (2011). The influence of corporate environmental ethics on competitive advantage: The mediation role of green innovation. Journal of Business Ethics, 104(3), 361–370. https://doi.org/10.1007/s10551-011-0914-x
   Web of Science ®Google Scholar
• Chapman, A. L., Hadfield, M., & Chapman, C. J. (2015). Qualitative research in healthcare: An introduction to grounded theory using thematic analysis. Journal of the Royal College of Physicians of Edinburgh, 45(3), 201–205. https://doi.org/10.4997/jrcpe.2015.305
   PubMed Web of Science ®Google Scholar
• Chaudhary, B., Tripathi, S., & Monga, N. (2011). Green marketing and CSR. International Journal of Research in Finance & Marketing, 1(6), 1–14.
   Google Scholar
• Cheng, Y. H., Chang, K. C., Cheng, Y. S., & Hsiao, C. J. (2022). How green marketing influences customers’ green behavioral intentions in the context of hot-spring hotels. Journal of Tourism and Services, 13(24), 190–208. https://doi.org/10.29036/jots.v13i24.352
   Web of Science ®Google Scholar
• Chen, Y. S., Lai, S. B., & Wen, C. T. (2006). The influence of green innovation performance on corporate advantage in Taiwan. Journal of Business Ethics, 67(4), 331–339. https://doi.org/10.1007/s10551-006-9025-5
   Web of Science ®Google Scholar
• Chew, E. Y. T., & Jahari, S. A. (2014). Destination image as a mediator between perceived risks and revisit intention: A case of post-disaster Japan. Tourism Management, 40, 382–393. https://doi.org/10.1016/j.tourman.2013.07.008
   Web of Science ®Google Scholar
• Choi, H., Jang, J., & Kandampully, J. (2015). Application of the extended VBN theory to understand consumers’ decisions about green hotels. International Journal of Hospitality Management, 51, 87–95. https://doi.org/10.1016/j.ijhm.2015.08.004
   Web of Science ®Google Scholar
• Choudhary, A., & Gokarn, S. (2013). Green marketing: A means for sustainable development. Journal of Arts, Science and Commerce, 4(3), e.3.
   Google Scholar
• Chung, K. C. (2020). Green marketing orientation: Achieving sustainable development in green hotel management. Journal of Hospitality Marketing & Management, 29(6), 722–738. https://doi.org/10.1080/19368623.2020.1693471
   Web of Science ®Google Scholar
• Corral-Verdugo, V., Bonnes, M., Tapia-Fonllem, C., Fraijo-Sing, B., Frías-Armenta, M., & Carrus, G. (2009). Correlates of pro-sustainability orientation: The affinity towards diversity. Journal of Environmental Psychology, 29(1), 34–43. https://doi.org/10.1016/j.jenvp.2008.09.001
   Web of Science ®Google Scholar
• Dang, V. T., & Wang, J. (2022). Building competitive advantage for hospitality companies: The roles of green innovation strategic orientation and green intellectual capital. International Journal of Hospitality Management, 102, 103161. https://doi.org/10.1016/j.ijhm.2022.103161
   Web of Science ®Google Scholar
• Demir, M., Rjoub, H., Yesiltas, M., & Xue, B. (2021). Environmental awareness and guests’ intention to visit green hotels: The mediation role of consumption values. Plos One, 16(5), e0248815. https://doi.org/10.1371/journal.pone.0248815
   PubMed Web of Science ®Google Scholar
• Dhanda, K. K. (2014). The role of carbon offsets in achieving carbon neutrality: An exploratory study of hotels and resorts. International Journal of Contemporary Hospitality Management, 26(8), 1179–1199. https://doi.org/10.1108/IJCHM-03-2013-0115
   Web of Science ®Google Scholar
• Dief, M. E., & Font, X. (2010). The determinants of hotels’ marketing managers’ green marketing behaviour. Journal of Sustainable Tourism, 18(2), 157–174. https://doi.org/10.1080/09669580903464232
   Web of Science ®Google Scholar
• D’Souza, C., Apaolaza, V., Hartmann, P., & Brouwer, A. R. (2016). Marketing for sustainability: Travellers’ intentions to stay in green hotels. Journal of Vacation Marketing, 27(2), 187–202. https://doi.org/10.1177/1356766720975063
   Google Scholar
• Echtner, C. M., & Ritchie, J. B. (1991). The meaning and measurement of destination image. Journal of Tourism Studies, 2(2), 2–12.
   Google Scholar
• Eid, R., Agag, G., & Shehawy, Y. M. (2021). Understanding guests’ intention to visit green hotels. Journal of Hospitality & Tourism Research, 45(3), 494–528. https://doi.org/10.1177/1096348020947800
   Web of Science ®Google Scholar
• Ernawati, E., Sofendi, S., & Silvhiany, S. (2021). English as a Medium of Instruction (EMI): A primary school teachers’ and students’ perceptions. International Journal of Research in Counseling and Education, 5(1), 32–40. https://doi.org/10.24036/00414za0002
   Google Scholar
• Etikan, I., Musa, S. A., & Alkassim, R. S. (2016). Comparison of convenience sampling and purposive sampling. American Journal of Theoretical and Applied Statistics, 5(1), 1. https://doi.org/10.11648/j.ajtas.20160501.11
   Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(3), 39–50. https://doi.org/10.1177/002224378101800104
   Web of Science ®Google Scholar
• Galati, A., Thrassou, A., Christofi, M., Vrontis, D., & Migliore, G. (2021). Exploring travelers’ willingness to pay for green hotels in the digital era. Journal of Sustainable Tourism, 1–18. https://doi.org/10.1080/09669582.2021.2016777
   Web of Science ®Google Scholar
• Gamage, K. G. P. N., Fernando, A. P. S., Dissanayake, S. N., & Wickramasinghe, K. (2016). Adoption of green marketing by the hotels in Sri Lanka: The case of the Colombo District. In M. Aslam, M. J. M. Cooper, N. Othman, & A. A. Lew (Eds.), Sustainable tourism in the Global South: Communities, environments and management (pp. 166–183). Cambridge Scholars Publishing.
   Google Scholar
• Gao, D., Wong, C. W., & Lai, K. H. (2023). Development of ecosystem for corporate green innovation: Resource dependency theory perspective. Sustainability, 15(6), e.5450. https://doi.org/10.3390/su15065450
   Web of Science ®Google Scholar
• Gil-Soto, E., Armas-Cruz, Y., Morini-Marrero, S., & Ramos-Henríquez, J. M. (2019). Hotel guests’ perceptions of environmental friendly practices in social media. International Journal of Hospitality Management, 78, 59–67. https://doi.org/10.1016/j.ijhm.2018.11.016
   Web of Science ®Google Scholar
• Gitobu, J. K., & Njoroge, J. M. (2015). Adoption of green marketing practises by hotels in Mombasa County, Kenya. African Journal of Tourism, Hospitality and Leisure Studies, 1(1), 1–18.
   Google Scholar
• González, M., & León, C. J. (2001). The adoption of environmental innovations in the hotel industry of Gran Canaria. Tourism Economics, 7(2), 177–190. https://doi.org/10.5367/000000001101297801
   Google Scholar
• Gupta, A., Dash, S., & Mishra, A. (2019). All that glitters is not green: Creating trustworthy ecofriendly services at green hotels. Tourism Management, 70, 155–169. https://doi.org/10.1016/j.tourman.2018.08.015
   Web of Science ®Google Scholar
• Gürlek, M., & Koseoglu, M. A. (2021). Green innovation research in the field of hospitality and tourism: The construct, antecedents, consequences, and future outlook. The Service Industries Journal, 41(11–12), 734–766. https://doi.org/10.1080/02642069.2021.1929930
   Web of Science ®Google Scholar
• Gürlek, M., & Tuna, M. (2018). Reinforcing competitive advantage through green organizational culture and green innovation. The Service Industries Journal, 38(7–8), 467–491. https://doi.org/10.1080/02642069.2017.1402889
   Web of Science ®Google Scholar
• Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate data analysis with readings (5th ed.). Prentice Hall.
   Google Scholar
• Han, H. (2020). Theory of green purchase behavior (TGPB): A new theory for sustainable consumption of green hotel and green restaurant products. Business Strategy and the Environment, 29(6), 2815–2828. https://doi.org/10.1002/bse.2545
   Web of Science ®Google Scholar
• Han, X., & Chan, K. (2013). Perception of green hotels among tourists in Hong Kong: An exploratory study. Services Marketing Quarterly, 34(4), 339–352. https://doi.org/10.1080/15332969.2013.827069
   Google Scholar
• Han, H., Moon, H., & Hyun, S. S. (2020). Uncovering the determinants of pro-environmental consumption for green hotels and green restaurants: A mixed-method approach. International Journal of Contemporary Hospitality Management, 32(4), 1581–1603. https://doi.org/10.1108/IJCHM-04-2019-0354
   Web of Science ®Google Scholar
• Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In R. R. Sinkovics & P. N. Ghauri (Eds.), New challenges to international marketing (Vol. 20, pp. 277–319). Emerald Group Publishing Limited.
   Google Scholar
• Hessami, Z. H., & Yousefi, P. (2013). Investigation of major factors influencing green purchasing behavior: Interactive approach. European Online Journal of Natural and Social Sciences, 2(4), e–584.
   Google Scholar
• Homer, P. M., & Kahle, L. R. (1988). A structural equation test of the value-attitude-behavior hierarchy. Journal of Personality and Social Psychology, 54(4), e.638. https://doi.org/10.1037/0022-3514.54.4.638
   Web of Science ®Google Scholar
• Horng, J. S., Liu, C. H., Chou, S. F., Tsai, C. Y., & Chung, Y. C. (2017). From innovation to sustainability: Sustainability innovations of eco-friendly hotels in Taiwan. International Journal of Hospitality Management, 63, 44–52. https://doi.org/10.1016/j.ijhm.2017.02.005
   Web of Science ®Google Scholar
• Horng, J.-S., Liu, C.-H. S., Chou, S.-F., Tsai, C.-Y., & Hu, D.-C. (2018). Developing a sustainable service innovation framework for the hospitality industry. International Journal of Contemporary Hospitality Management, 30(1), 455–474. https://doi.org/10.1108/IJCHM-12-2015-0727
   Web of Science ®Google Scholar
• Ho, C. Y., Tsai, B. H., Chen, C. S., & Lu, M. T. (2021). Exploring green marketing orientations toward sustainability the hospitality industry in the Covid-19 pandemic. Sustainability, 13(8), e.4348. https://doi.org/10.3390/su13084348
   Web of Science ®Google Scholar
• Hou, H., & Wu, H. (2021). Tourists’ perceptions of green building design and their intention of staying in green hotel. Tourism and Hospitality Research, 21(1), 115–128. https://doi.org/10.1177/1467358420963379
   Web of Science ®Google Scholar
• Hsiao, T. Y., & Chuang, C. M. (2016). Creating shared value through implementing green practices for star hotels. Asia Pacific Journal of Tourism Research, 21(6), 678–696. https://doi.org/10.1080/10941665.2015.1068194
   Web of Science ®Google Scholar
• Huang, S. (., Qu, H., & Wang, X. (2023). Impact of green marketing on peer-to-peer accommodation platform users’ repurchase intention and positive word-of-mouth: Mediation of trust and consumer identification. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-10-2022-1300
   Web of Science ®Google Scholar
• Jackson, L. A. (2010). Toward a framework for the components of green lodging. Journal of Retail & Leisure Property, 9(3), 211–230. https://doi.org/10.1057/rlp.2010.6
   Google Scholar
• Jelica, M., Dragica, T., Lukrecija, D., Ivana, M., & Srdjan, M. (2015). Impacts of green marketing strategies on benefits of hotels: The case from Serbia. International Journal for Responsible Tourism, 4(2), 7–21.
   Google Scholar
• Jelveh, Z., Kogut, B., & Naidu, S. (2015). Political language in economics ( SSRN scholarly paper No. ID 2535453). Social Science Research Network.
   Google Scholar
• Jiang, Y., & Gao, Y. (2019). Factors that influence potential green hotel customers’ decision-making process–evidence from China. Journal of China Tourism Research, 15(4), 455–477. https://doi.org/10.1080/19388160.2018.1558139
   Web of Science ®Google Scholar
• Jiang, Y., & Kim, Y. (2015). Developing multi-dimensional green value: Extending social exchange theory to explore customers’ purchase intention in green hotels – evidence from Korea. International Journal of Contemporary Hospitality Management, 27(2), 308–334. https://doi.org/10.1108/IJCHM-08-2013-0383
   Web of Science ®Google Scholar
• Kamboj, S., Matharu, M., Lim, W. M., Ali, F., & Kumar, S. (2022). Consumer adoption of green hotels: Understanding the role of value, innovation, and involvement. Journal of Hospitality Marketing & Management, 31(7), 819–849. https://doi.org/10.1080/19368623.2022.2071370
   Web of Science ®Google Scholar
• Karatepe, O. M., Dahleez, K., Jaffal, T., & Aboramadan, M. (2023). Test of a sequential mediation model of green management innovation. The Service Industries Journal, 43(5–6), 312–335. https://doi.org/10.1080/02642069.2022.2164274
   Web of Science ®Google Scholar
• Kasliwal, N., & Agarwal, S. (2019). Green marketing initiatives and sustainable issues in hotel industry. In Green business: Concepts, methodologies, tools, and applications (pp. 512–529). IGI Global. https://doi.org/10.4018/978-1-5225-7915-1.ch026
   Google Scholar
• Kaur, P., Dhir, A., Rajala, R., & Dwivedi, Y. (2018). Why people use online social media brand communities: A consumption value theory perspective. Online Information Review, 42(2), 205–221. https://doi.org/10.1108/OIR-12-2015-0383
   Web of Science ®Google Scholar
• Khushdip, K., & Ramneek, K. (2016). Green marketing in hotel industry—A paradigm shift in customer perception. International Journal of Research in Social Sciences, 6(8), 245–258.
   Google Scholar
• Kim, Y. J., Palakurthi, R., & Hancer, M. (2012). The environmentally friendly programs in hotels and customers’ intention to stay: An online survey approach. International Journal of Hospitality & Tourism Administration, 13(3), 195–214. https://doi.org/10.1080/15256480.2012.698169
   Google Scholar
• Kumari, P., & Sangeetha, R. (2022). How does electronic word of mouth impact green hotel booking intention? Services Marketing Quarterly, 43(2), 146–165. https://doi.org/10.1080/15332969.2021.1987609
   Google Scholar
• Kumar, D., & Sheoran, M. (2021). Identification of facilitators of sustainability innovation adoption by hoteliers of India. International Journal of Tourism Cities, 7(1), 92–118. https://doi.org/10.1108/IJTC-02-2020-0027
   Web of Science ®Google Scholar
• Laukkanen, P., Sinkkonen, S., & Laukkanen, T. (2008). Consumer resistance to internet banking: Postponers, opponents and rejecters. The International Journal of Bank Marketing, 26(6), 440–455. https://doi.org/10.1108/02652320810902451
   Google Scholar
• Lee, J. S., Hsu, L. T., Han, H., & Kim, Y. (2010). Understanding how consumers view green hotels: How a hotel’s green image can influence behavioural intentions. Journal of Sustainable Tourism, 18(7), 901–914. https://doi.org/10.1080/09669581003777747
   Web of Science ®Google Scholar
• Leonidou, L. C., Leonidou, C. N., Fotiadis, T. A., & Zeriti, A. (2013). Resources and capabilities as drivers of hotel environmental marketing strategy: Implications for competitive advantage and performance. Tourism Management, 35, 94–110. https://doi.org/10.1016/j.tourman.2012.06.003
   Web of Science ®Google Scholar
• Line, N. D., & Hanks, L. (2016). The effects of environmental and luxury beliefs on intention to patronize green hotels: The moderating effect of destination image. Journal of Sustainable Tourism, 24(6), 904–925. https://doi.org/10.1080/09669582.2015.1091467
   Web of Science ®Google Scholar
• Maharum, S. M., Md Isa, N., Salahuddin, N., & Saad, S. (2017). The relationship between dimension of consumption value and intention to purchase of green products. International Journal of Business & Management, 5(10), 215–221.
   Google Scholar
• Mahesh, N. (2013). Consumer’s perceived value, attitude, and purchase intention of green products. Management Insight, 9(1), 37–43.
   Google Scholar
• Majeed, S., & Kim, W. G. (2023). A reflection of greenwashing practices in the hospitality industry: A scoping review. International Journal of Contemporary Hospitality Management, 35(3), 1125–1146. https://doi.org/10.1108/IJCHM-04-2022-0495
   Web of Science ®Google Scholar
• Martínez, P. (2015). Customer loyalty: Exploring its antecedents from a green marketing perspective. International Journal of Contemporary Hospitality Management, 27(5), 896–917. https://doi.org/10.1108/IJCHM-03-2014-0115
   Web of Science ®Google Scholar
• Millar, M., Mayer, K. J., & Baloglu, S. (2012). Importance of green hotel attributes to business and Leisure travelers. Journal of Hospitality Marketing & Management, 21(4), 395–413. https://doi.org/10.1080/19368623.2012.624294
   Google Scholar
• Mishra, A., & Gupta, A. (2019). Effect of hotel green service encounters: Evidence from India. Tourism Analysis, 24(4), 535–541. https://doi.org/10.3727/108354219X15652651367433
   Web of Science ®Google Scholar
• Mishra, A. B., Sahu, T., Ranjan, N., & Varma, A. (2021). Green marketing practices prevailing in hotel industry. Journal of Contemporary Issues in Business and Government, 27(2), 1323–6903.
   Google Scholar
• Mohanty, P. P. (2020). Green marketing towards hotel sustainability: Insight of India, opportunities and challenges. Researches Reviews of the Department of Geography, Tourism and Hotel Management, 49(2), 181–194. https://doi.org/10.5937/ZbDght2002181P
   Google Scholar
• Mouton, J. (2002). Understanding Social Research. van Schaiks Publishers.
   Google Scholar
• Munawar, S., Yousaf, H. Q., Ahmed, M., & Rehman, S. (2022). Effects of green human resource management on green innovation through green human capital, environmental knowledge, and managerial environmental concern. Journal of Hospitality & Tourism Management, 52, 141–150. https://doi.org/10.1016/j.jhtm.2022.06.009
   Web of Science ®Google Scholar
• Nadanyiová, M., & Gajanová, L. (2018). Consumersʼ perception of green marketing as a source of competitive advantage in the hotel industry. Littera Scripta, 11(1), 102–115.
   Google Scholar
• Nilashi, M., Mardani, A., Liao, H., Ahmadi, H., Manaf, A. A., & Almukadi, W. (2019). A hybrid method with TOPSIS and machine learning techniques for sustainable development of green hotels considering online reviews. Sustainability, 11(21), 6013. https://doi.org/10.3390/su11216013
   Web of Science ®Google Scholar
• Nimri, R., Patiar, A., & Jin, X. (2020). The determinants of consumers’ intention of purchasing green hotel accommodation: Extending the theory of planned behaviour. Journal of Hospitality & Tourism Management, 45, 535–543. https://doi.org/10.1016/j.jhtm.2020.10.013
   Web of Science ®Google Scholar
• Nimri, R., Patiar, A., & Kensbock, S. (2017). A green step forward: Eliciting consumers’ purchasing decisions regarding green hotel accommodation in Australia. Journal of Hospitality & Tourism Management, 33, 43–50. https://doi.org/10.1016/j.jhtm.2017.09.006
   Web of Science ®Google Scholar
• Parwati, A. A. P., Sagitarini, L. L., & Aryana, I. N. R. (2022). The implementation of green practices to green consumer behavior in Food & Beverage Department at the ONE Legian. Journal of Applied Sciences in Travel and Hospitality, 5(2), 98–109. https://doi.org/10.31940/jasth.v5i2.98-109
   Google Scholar
• Perera, H. L. N., & Pushpanathan, A. (2015). Green marketing practices and customer satisfaction: A study of hotels industry in wennappuwa divisional secretariat. Tourism, Leisure and Global Change, 2, 13–29.
   Google Scholar
• Qu, X., Khan, A., Yahya, S., Zafar, A. U., & Shahzad, M. (2022). Green core competencies to prompt green absorptive capacity and bolster green innovation: The moderating role of organization’s green culture. Journal of Environmental Planning and Management, 65(3), 536–561. https://doi.org/10.1080/09640568.2021.1891029
   Web of Science ®Google Scholar
• Rahim, N. B., & Siti-Rohaida, M. Z. (2015). Protean career orientation and career goal development: Do they predict engineer’s psychological well-being? Procedia - Social & Behavioral Sciences, 172, 270–277. https://doi.org/10.1016/j.sbspro.2015.01.364
   Google Scholar
• Ram, S., & Sheth, J. N. (1989). Consumer resistance to innovations: The marketing problem and its solutions. Journal of Consumer Marketing, 6(2), 5–14. https://doi.org/10.1108/EUM0000000002542
   Google Scholar
• Ravi, P. K. (2013). The encyclopedia of cross-cultural psychology (1st ed.). John Wiley and Sons, Inc.
   Google Scholar
• Ray, A., Bala, P. K., & Dwivedi, Y. K. (2020). Exploring barriers affecting eLearning usage intentions: An NLP-based multi-method approach. Behaviour and Information Technology, 41(5), 1002–1018. https://doi.org/10.1080/0144929X.2020.1849403
   Web of Science ®Google Scholar
• Ray, A., Bala, P. K., & Dwivedi, Y. K. (2021). Exploring values affecting e-Learning adoption from the user-generated-content: A consumption-value-theory perspective. Journal of Strategic Marketing, 29(5), 430–452. https://doi.org/10.1080/0965254X.2020.1749875
   Web of Science ®Google Scholar
• Ray, A., Ray, A., Bala, P. K., & Rana, N. P. (2023). What affects the use of green technology in hotels? Assessing hotel management viewpoint using natural language processing based qualitative study. Journal of Hospitality Marketing & Management, 1–30. https://doi.org/10.1080/19368623.2023.2221256
   Web of Science ®Google Scholar
• Reinhardt, R., Hietschold, N., & Gurtner, S. (2017). Overcoming consumer resistance to innovations - an analysis of adoption triggers. R&D Management, 49(2), 139–154. https://doi.org/10.1111/radm.12259
   Web of Science ®Google Scholar
• Ringle, C. M., Wende, S., & Becker, J.-M. (2015). SmartPLS 3. SmartPLS GmbH. http://www.smartpls.com
   Google Scholar
• Rosenbaum, M. S., & Wong, I. A. (2015). Green marketing programs as strategic initiatives in hospitality. Journal of Services Marketing, 29(2), 81–92. https://doi.org/10.1108/JSM-07-2013-0167
   Web of Science ®Google Scholar
• Sadiq, M., Adil, M., & Paul, J. (2021). An innovation resistance theory perspective on purchase of eco-friendly cosmetics. Journal of Retailing and Consumer Services, 59, 102369. https://doi.org/10.1016/j.jretconser.2020.102369
   Web of Science ®Google Scholar
• Sari, K. P., & Kanegae, H. (2020). Modeling the factors influencing the adoption of a map-based disaster application in Indonesia: A case of SIKK magelang. International Journal of Disaster Management, 3(2), 16–33. https://doi.org/10.24815/ijdm.v3i2.17897
   Google Scholar
• Scott, M. L., Nowlis, S. M., Mandel, N., & Morales, A. C. (2008). The effects of reduced food size and package size on the consumption behavior of restrained and unrestrained eaters. Journal of Consumer Research, 35(3), 391–405. https://doi.org/10.1086/591103
   Web of Science ®Google Scholar
• Seth, H., Talwar, S., Bhatia, A., Saxena, A., & Dhir, A. (2020). Consumer resistance and inertia of retail investors: Development of the resistance adoption inertia continuance (RAIC) framework. Journal of Retailing and Consumer Services, 55, 102071. https://doi.org/10.1016/j.jretconser.2020.102071
   Web of Science ®Google Scholar
• Shamah, R. A., & Singh, R. (2012). Innovation within green service supply chains for a value creation. Journal of Modelling in Management, 7(3), 357–374. https://doi.org/10.1108/17465661211283313
   Google Scholar
• ShareAmerica. (2016). In the Hotel Industry, Going Green Means Growing Revenues. Retrieved February 1, 2023 https://share.america.gov/for-hotels-going-green-means-growing-revenues/
   Google Scholar
• Sheth, J. N., Newman, B. I., & Gross, B. L. (1991). Why we buy what we buy: A theory of consumption values. Journal of Business Research, 22(2), 159–170. https://doi.org/10.1016/0148-29639190050-8
   Web of Science ®Google Scholar
• Shugan, S. M. (1980). The cost of thinking. Journal of Consumer Research, 7(2), 99–111. https://doi.org/10.1086/208799
   Web of Science ®Google Scholar
• Singh, T. P., Khandelwal, U., & Yadav, S. K. (2019). Assessing the spending tendency of consumers on green products: An Indian perspective. International Journal of Green Economics, 13(3–4), 218–234. https://doi.org/10.1504/IJGE.2019.104509
   Google Scholar
• Smerecnik, K. R., & Andersen, P. A. (2011). The diffusion of environmental sustainability innovations in North American hotels and ski resorts. Journal of Sustainable Tourism, 19(2), 171–196. https://doi.org/10.1080/09669582.2010.517316
   Web of Science ®Google Scholar
• Sreen, N., Mukherjee, S., Jebarajakirthy, C., Kumar, S., & Sharma, H. (2022). Role of personal values on revisiting green hotels: A hierarchical value map approach. Tourism Recreation Research, 1–21. https://doi.org/10.1080/02508281.2022.2076190
   Web of Science ®Google Scholar
• Statista. (2020). Willingness to Pay (WTP) More for Eco-Friendly and Sustainable Practices in Hotels as of May 2020. Retrieved May 1, 2022 https://www.statista.com/statistics/1166112/india-wtp-for-eco-friendly-and-sustainable-hotels/
   Google Scholar
• Steg, L., & Vlek, C. (2009). Encouraging pro-environmental behaviour: An integrative review and research agenda. Journal of Environmental Psychology, 29(3), 309–317. https://doi.org/10.1016/j.jenvp.2008.10.004
   Web of Science ®Google Scholar
• Stern, P. C., Dietz, T., & Kalof, L. (1993). Value orientations, gender, and environmental concern. Environment and Behavior, 25(5), 322–348. https://doi.org/10.1177/0013916593255002
   Web of Science ®Google Scholar
• Sukhu, A., & Scharff, R. (2018). Will ‘doing right’ lead to ‘doing well’? An examination of green behavior. Journal of Consumer Marketing, 35(2), 169–182. https://doi.org/10.1108/JCM-04-2016-1778
   Web of Science ®Google Scholar
• Sultana, N., Amin, S., & Islam, A. (2022). Influence of perceived environmental knowledge and environmental concern on customers’ green hotel visit intention: Mediating role of green trust. Asia-Pacific Journal of Business Administration, 14(2), 223–243. https://doi.org/10.1108/APJBA-08-2021-0421
   Web of Science ®Google Scholar
• Susanti, C. S. (2016). Influence of green marketing strategy through attitude and hotel image to intention to stay at green hotel in East Java, Indonesia. Proceeding: The 2nd International Conference on Business Management (ICBM 2016), 1(2), 81–90.
   Google Scholar
• Sustainability. (2021). 85.6% of travelers say they would pay more for an eco-friendly choice of hotels. Retrieved February 1, 2023 https://operto.com/green-hotels-consumer-report/
   Google Scholar
• Sweeney, J. C., & Soutar, G. N. (2001). Consumer perceived value: The development of a multiple item scale. Journal of Retailing, 77(2), 203–220. https://doi.org/10.1016/S0022-43590100041-0
   Web of Science ®Google Scholar
• Tan, L. L. A stimulus-organism-response perspective to examine green hotel patronage intention. (2022). Asia Pacific Journal of Marketing & Logistics, 35(6), 1552–1568. Vol. ahead. Vol. aheadofprint. https://doi.org/10.1108/APJML-03-2022-0176
   Web of Science ®Google Scholar
• Tansuhaj, P., Gentry, J. W., John, J., Lee Manzer, L., & Jin Cho, B. (1991). A Cross‐national Examination of Innovation Resistance. International Marketing Review, 8(3). https://doi.org/10.1108/02651339110000135
   Google Scholar
• Teng, C.-C., Lu, A. C. C., & Huang, T.-T. (2018). Drivers of consumers’ behavioral intention toward green hotels. International Journal of Contemporary Hospitality Management, 30(2), 134–1151. https://doi.org/10.1108/IJCHM-04-2017-0203
   Web of Science ®Google Scholar
• Tjahjadi, B., Soewarno, N., Hariyati, H., Nafidah, L. N., Kustiningsih, N., & Nadyaningrum, V. (2020). The role of green innovation between green market orientation and business performance: Its implication for open innovation. Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 1–18. https://doi.org/10.3390/joitmc6040173
   Google Scholar
• TM, A., Kaur, P., Bresciani, S., & Dhir, A. (2021). What drives the adoption and consumption of green hotel products and services? A systematic literature review of past achievement and future promises. Business Strategy and the Environment, 30(5), 2637–2655. https://doi.org/10.1002/bse.2768
   Web of Science ®Google Scholar
• Torres-Moraga, E. I., Alonso-Dos-Santos, M., & Carvajal-Trujillo, E. (2021). Green hotel patronage intention through biospheric values. Sustainable Production and Consumption, 27, 602–612. https://doi.org/10.1016/j.spc.2021.01.028
   Web of Science ®Google Scholar
• Trang, H. L. T., Lee, J. S., & Han, H. (2019). How do green attributes elicit pro-environmental behaviors in guests? The case of green hotels in Vietnam. Journal of Travel & Tourism Marketing, 36(1), 14–28. https://doi.org/10.1080/10548408.2018.1486782
   Web of Science ®Google Scholar
• Tseng, M.-L. (2013). Modeling sustainable production indicators in linguistic preferences. Journal of Cleaner Production, 40, 46–56. https://doi.org/10.1016/j.jclepro.2010.11.019
   Web of Science ®Google Scholar
• Vaismoradi, M., Turunen, H., & Bondas, T. (2013). Content analysis and thematic analysis: Implications for conducting a qualitative descriptive study. Nursing and Health Sciences, 15(3), 398–405. https://doi.org/10.1111/nhs.12048
   PubMed Web of Science ®Google Scholar
• Van der Werff, E., Steg, L., & Keizer, K. (2014). I am what I am, by looking past the present: The influence of biospheric values and past behavior on environmental self-identity. Environment and Behavior, 46(5), 626–657. https://doi.org/10.1177/0013916512475209
   Web of Science ®Google Scholar
• Verma, A. K. (2012). Hotels in India Going Green. Retrieved May 1, 2022 https://www.livemint.com/Opinion/pLqx0BK50LY8SVw6CjA2rK/Hotels-in-India-going-green.html
   Google Scholar
• Wang, H.-J. (2017). Determinants of consumers’ purchase behaviour towards green brands. The Service Industries Journal, 37(13–14), 896–918. https://doi.org/10.1080/02642069.2017.1365140
   Web of Science ®Google Scholar
• Wang, Z. Y. (2017). The study of green hotel chains use green power in heating or boiling system by environmentally friendly technology. DEStech Transactions on Engineering and Technology Research, (apetc). https://doi.org/10.12783/dtetr/apetc2017/11102
   Google Scholar
• Wang, K. L., Sun, T. T., Xu, R. Y., Miao, Z., & Cheng, Y. H. (2022). How does internet development promote urban green innovation efficiency? Evidence from China. Technological Forecasting and Social Change, 184, 122017. https://doi.org/10.1016/j.techfore.2022.122017
   Web of Science ®Google Scholar
• Warrens, M. J. (2015). Five ways to look at Cohen’s kappa. Journal of Psychology & Psychotherapy, 5(4), e.1. https://doi.org/10.4172/2161-0487.1000197
   Google Scholar
• Yadav, R., Balaji, M. S., & Jebarajakirthy, C. (2019). How psychological and contextual factors contribute to travelers’ propensity to choose green hotels? International Journal of Hospitality Management, 77, 385–395. https://doi.org/10.1016/j.ijhm.2018.08.002
   Web of Science ®Google Scholar
• Yadegaridehkordi, E., Nilashi, M., Nasir, M. H. N. B. M., Momtazi, S., Samad, S., Supriyanto, E., & Ghabban, F. (2021). Customers segmentation in eco-friendly hotels using multi-criteria and machine learning techniques. Technology in Society, 65, 101528. https://doi.org/10.1016/j.techsoc.2021.101528
   Web of Science ®Google Scholar
• Yang, W., & Mattila, A. S. (2016). Why do we buy luxury experiences? Measuring value perceptions of luxury hospitality services. International Journal of Contemporary Hospitality Management, 28(9), 1848–1867. https://doi.org/10.1108/IJCHM-11-2014-0579
   Web of Science ®Google Scholar
• Yarimoglu, E., & Gunay, T. (2020). The extended theory of planned behavior in Turkish customers’ intentions to visit green hotels. Business Strategy and the Environment, 29(3), 1097–1108. https://doi.org/10.1002/bse.2419
   Web of Science ®Google Scholar
• Yeo, B. L., Mohamed, R. H. N., & Muda, M. (2016). A study of Malaysian customers purchase motivation of halal cosmetics retail products: Examining theory of consumption value and customer satisfaction. Procedia Economics and Finance, 37, 176–182. https://doi.org/10.1016/S2212-5671(16)30110-1
   Google Scholar
• Yilmaz, N. (2014). The influence of hotel managers’ intentions for green marketing practices: An application of the theory of planned behavior in Turkey. Texas A&M University Libraries. https://oaktrust.library.tamu.edu/handle/1969.1/153609
   Google Scholar
• Yoon, D., & Chen, R. J. C. (2017). A green shadow: The influence of hotel customers’ environmental knowledge and concern on green marketing skepticism and behavioral intentions. Tourism Analysis, 22(3), 281–293. https://doi.org/10.3727/108354217X14955605216032
   Web of Science ®Google Scholar
• Yu, Y., Li, X., & Jai, T. M. (2017). The impact of green experience on customer satisfaction: Evidence from TripAdvisor. International Journal of Contemporary Hospitality Management, 29(5), 1340–1361. https://doi.org/10.1108/IJCHM-07-2015-0371
   Web of Science ®Google Scholar
• Zaki, N. M. (2016). Green Marketing activities of four and five star hotels in Alexandria, Egypt. Journal of Association of Arab Universities for Tourism and Hospitality, 13(4), 63–74. https://doi.org/10.21608/jaauth.2016.53837
   Google Scholar