3,217
Views
2
CrossRef citations to date
0
Altmetric
Research Article

The better work, better care framework: 7 strategies for sustainable healthcare system process improvement

ORCID Icon & ORCID Icon
Pages 429-445 | Received 27 Sep 2021, Accepted 23 Mar 2023, Published online: 27 Apr 2023

References

  • Abdullah, A., Deborah, M. R., Barbara, M. S., & Jana, R. (2016). The impact of middle management commitment on improvement initiatives in public organisations. Business Process Management Journal, 22(5), 924–938. https://doi.org/10.1108/BPMJ-01-2016-0018
  • Aiken, L. H., Clarke, S. P., Sloane, D. M., Lake, E. T., & Cheney, T. (2008). Effects of hospital care environment on patient mortality and nurse outcomes. The Journal of Nursing Administration, 38(5), 223. https://doi.org/10.1097/01.NNA.0000312773.42352.d7
  • Andersen, S. N., & Broberg, O. (2015). Participatory ergonomics simulation of hospital work systems: The influence of simulation media on simulation outcome. Applied Ergonomics, 51, 331–342. https://doi.org/10.1016/j.apergo.2015.06.003
  • Anderson, S. N., & Broberg, O. (2016). A framework of knowledge creation processes in participatory simulation of hospital work systems. Ergonomics, 51, 1–17.
  • Argyris, C. (1993). Knowledge for action. A guide to overcoming barriers to organisational change. Jossey-Bass.
  • Arsenault Knudsen, É. N., Brzozowski, S. L., & Steege, L. M. (2018). Measuring work demands in hospital nursing: A feasibility study. IISE Transactions on Occupational Ergonomics and Human Factors, 6, 143–156. https://doi.org/10.1080/24725838.2018.1509910
  • Autralian Nursing Federation. (2009). Ensuring quality, safety and positive patient outcomes. Autralian Nursing Federation. ISBN: 978-0-909599-56-0. https://anmf.org.au/documents/reports/Issues_Ensuring_quality.pdf
  • Badham, R. J. (2006). Mudanças not removalists: rethinking the management of organizational change. Human Factors and Ergonomics in Manufacturing & Service Industries, 16, 229–245. https://doi.org/10.1002/hfm.20050
  • Balbale, S. N., Locatelli, S. M., & LaVela, S. L. (2016). Through their eyes: Lessons learned using participatory methods in health care quality improvement projects. Qualitative Health Research, 26(10), 1382–1392. https://doi.org/10.1177/1049732315618386
  • Berry, L., & St. Pierre, I. (2012). Nursing workload and patient care: Understanding the value of nurses, the effects of excessive workload, and how nurse-patient ratios and dynamic staffing models can help. The Canadian Federation of Nurses.
  • Bodenheimer, T., & Sinsky, C. (2014). From triple to quadruple aim: Care of the patient requires care of the provider. Annals of Family Medicine, 12, 573–576. https://doi.org/10.1370/afm.1713
  • Braedley, S., Owusu, P., Przednowek, A., & Armstrong, P. (2018). We’re told, ‘Suck it up’: Long-term care workers’ psychological health and safety. Psychological Health and Safety: Ageing International, 43(1), 91–109. https://doi.org/10.1007/s12126-017-9288-4
  • Braithwaite, J., Wears, R., & Hollnagel, E. (2016). Resilient health care, volume 3: Reconciling work-as-imagined and work-as-done. CRC Press.
  • Brennan, C. W., Daly, B. J., & Jones, K. R. (2013). State of the science: The relationship between nurse staffing and patient outcomes. Western Journal of Nursing Research, 35, 760–794. https://doi.org/10.1177/0193945913476577
  • Broberg, O. (1997). Integrating ergonomics into the product development process. International Journal of Industrial Ergonomics, 19, 317–327. https://doi.org/10.1016/S0169-8141(96)00041-8
  • Broberg, O. (2010). Workspace design: A case study applying participatory design principles of healthy workplaces in an industrial setting. International Journal of Technology Management, 51, 39–56. https://doi.org/10.1504/IJTM.2010.033127
  • Broberg, O., & Hermund, I. (2004). The OHS consultant as a ‘political reflective navigator’ in technological change processes. International Journal of Industrial Ergonomics, 33, 315–326. https://doi.org/10.1016/j.ergon.2003.10.005
  • Brocke, J. V., Schmiedel, T., Recker, J., Trkman, P., Mertens, W., & Viaene, S. (2014). Ten Principles of good business process management. Business Process Management Journal, 20(4), 530–548. https://doi.org/10.1108/BPMJ-06-2013-0074
  • Buckle, P. (2010). ‘The perfect is the enemy of the good’ – Ergonomics research and practice. Institute of ergonomics and human factors annual lecture 2010. Ergonomics, 54(1), 1–11. https://doi.org/10.1080/00140139.2010.542251
  • Bureau of Labor, S. (2011). U.S. department of labor, occupational outlook handbook: A review of 50 years of change. Monthly Labor Review.
  • Canadian Federation of Nurses, U., (2017). Quick facts 2017. 1–6.
  • Carayon, P. (2006). Human factors of complex sociotechnical systems. Applied Ergonomics, 37, 525–535. https://doi.org/10.1016/j.apergo.2006.04.011
  • Carayon, P. (2009). The balance theory and the work system model … Twenty years later. International Journal of Human-Computer Interaction, 25(5), 313–327. https://doi.org/10.1080/10447310902864928
  • Carayon, P. (2011). Handbook of human factors and ergonomics in health care and patient safety. CRC Press.
  • Carayon, P., & Gürses, A. P. (2005). A human factors engineering conceptual framework of nursing workload and patient safety in intensive care units. Intensive & Critical Care Nursing: The Official Journal of the British Association of Critical Care Nurses, 21, 284–301. https://doi.org/10.1016/j.iccn.2004.12.003
  • Carayon, P., Hancock, P., Leveson, N., Noy, I., Sznelwar, L., & van Hootegem, G. (2015). Advancing a sociotechnical systems approach to workplace safety – developing the conceptual framework. Ergonomics, 58, 548–564. https://doi.org/10.1080/00140139.2015.1015623
  • Carayon, P., Hundt, A. S., Karsh, B., Gurses, A., Alvarado, C., Smith, M., & Brennan, P. F. (2006). Work system design for patient safety: the seips model. Quality & Safety in Health Care, 15(suppl 1), i50–58. https://doi.org/10.1136/qshc.2005.015842
  • Carayon, P., Wooldridge, A., Hoonakker, P., Hundt, A. S., & Kelly, M. M. (2020). Seips 3.0: human-centered design of the patient journey for patient safety. Applied Ergonomics, 84, 103033. https://doi.org/10.1016/j.apergo.2019.103033
  • Charlton, S. G., & O’brien, T. G. (2002). Handbook of human factors testing and evaluation. Lawrence Erlbaum Assoc.
  • Chassin, R. (2008). The six sigma initiative at mount sinai medical center. Mount Sinai Journal of Medicine: A Journal of Translational and Personalized Medicine, 75, 45–52. https://doi.org/10.1002/msj.20011
  • Chênevert, D., Kilroy, S., Johnson, K., & Fournier, P. -L. (2021). The determinants of burnout and professional turnover intentions among Canadian physicians: application of the job demands-resources model. BMC Health Services Research, 21, 993. https://doi.org/10.1186/s12913-021-06981-5
  • Cherns, A. (1976). The principles of sociotechnical design. Human Relations, 29, 783–792. https://doi.org/10.1177/001872677602900806
  • Cho, H., Sagherian, K., Scott, L. D., & Steege, L. M. (2022). Occupational fatigue, individualized nursing care, and quality of nursing care among hospital nurses. Journal of Nursing Scholarship, 54(5), 648–657. https://doi.org/10.1111/jnu.12768
  • Cho, H., & Steege, L. M. (2021). Nurse fatigue and nurse, patient safety, and organizational outcomes: A systematic review. Western Journal of Nursing Research, 43, 1157–1168. https://doi.org/10.1177/0193945921990892
  • CIHR. 2021. Strategic plan 2021–2026 accelerate health system transformation through research to achieve the quadruple aim and health equity for all. In Research, I. O. H. S. A. P. Ed. Canadian institutes of health research. www.cihr-irsc.gc.ca
  • Clegg, C. W. (2000). Sociotechnical principles for system design. Applied Ergonomics, 31, 463–477. https://doi.org/10.1016/S0003-6870(00)00009-0
  • Coghlan, D., & Brydon-Miller, M. (2014). The SAGE encyclopedia of action research. SAGE Publications Ltd.
  • Collins, D. (1998). Organizational change: Sociological perspectives. Routledge.
  • Costa, L. B. M., & Godinho Filho, M. (2016). Lean healthcare: Review, classification and analysis of literature. Production Planning & Control, 27, 823–836. https://doi.org/10.1080/09537287.2016.1143131
  • Cummings, T. (2008). Organization Development and Change Dynamics of Organizational Change and Learning. United Kingdom: John Wiley & Sons Ltd. 25–42. https://doi.org/10.1002/9780470753408.ch2
  • Daly, B. J., & Brennan, C. W. (2009). Patient acuity: A concept analysis. Journal of Advanced Nursing, 65(5), 1114–1126. https://doi.org/10.1111/j.1365-2648.2008.04920.x
  • Davis, C. H., & Schaefer, N. V. (2003). Development dynamics of a startup innovation cluster: The ICT sector in new brunswick. Clusters Old and New: The Transition to a Knowledge Economy in Canada’s Regions, 3(3) , 121–160.
  • Dawson, D., & Reid, K. (1997). Fatigue, alcohol and performance impairment. Nature, 388, 235. https://doi.org/10.1038/40775
  • Deming, W. E. (2000). Out of the Crisis. MIT Press.
  • Den Hartog, D. N., & Verburg, R. M. (2004). High performance work systems, organisational culture and firm effectiveness. Human Resource Management Journal, 14, 55–79. https://doi.org/10.1111/j.1748-8583.2004.tb00112.x
  • Docherty, P., Forslin, J., & (Rami) Shani, A. B. (2002). Creating Sustainable Work Systems. Routledge.
  • Dul, J. (2015). Necessary condition analysis (NCA): Logic and methodology of “necessary but not sufficient” causality. Organizational Research Methods, 19(1), 10–52. https://doi.org/10.1177/1094428115584005
  • Dul, J., & Neumann, W. P. (2009). Ergonomics contributions to company strategies. Applied Ergonomics, 40, 745–752. https://doi.org/10.1016/j.apergo.2008.07.001
  • Easterby-Smith, M., & Lyles, M. A. (2011). Handbook of organizational learning and knowledge management. Wiley.
  • Eijnatten, F. M. V., Sitter, U. D., Gustavsen, B., Emery, F., & Beinum, H. V. (1993). The paradigm that changed the work place. Van Gorcum; Arbetslivscentrum.
  • Elliott, D. J., Young, R. S., Brice, J., Aguiar, R., & Kolm, P. (2014). Effect of hospitalist workload on the quality and efficiency of care. JAMA Internal Medicine, 174(5), 786–793. https://doi.org/10.1001/jamainternmed.2014.300
  • Farid, M., Purdy, N., & Neumann, W. P. (2020). Using system dynamics modelling to show the effect of nurse workload on nurses’ health and quality of care. Health and Quality of Care: Ergonomics, 63(8), 952–964. https://doi.org/10.1080/00140139.2019.1690674
  • Ghoshal, S., & Nohria, N. (1993). Horses for courses: Organizational forms for multinational corporations. Sloan Management Review, 34(2), 23.
  • Giacomin, J. (2014). What is human centred design? Design Journal, 17, 606–623. https://doi.org/10.2752/175630614X14056185480186
  • Goodman, L., Khemani, E., Cacao, F., Yoon, J., Burkoski, V., Jarrett, S., Collins, B., & Hall, T. N. T. (2018). A comparison of hospital-acquired pressure injuries in intensive care and non-intensive care units: A multifaceted quality improvement initiative. BMJ Open Quality, 7, e000425. https://doi.org/10.1136/bmjoq-2018-000425
  • Gormanns, N., Lasota, M., McCracken, M., & Zitikyte, D., (2011). Quick facts: Absenteeism and Overtime. adapted from: trends in own illness or disability-related absenteeism and overtime among publicly-employed registered nurses — summary of key findings. Report Prepared by Informetrica Limited for Canadian Federation.
  • Greenwood, D. (2002). Action research: Unfulfilled promises and unmet challenges. Concepts and Transformation, 7, 117–139. https://doi.org/10.1075/cat.7.2.02gre
  • Greig, M. A., Village, J., Salustri, F. A., & Neumann, W. P. (2023). Examining human factors and ergonomics aspects in a manufacturing organisation’s metrics system: Measuring up to stakeholder needs. Ergonomics, 1–22. https://doi.org/10.1080/00140139.2023.2168065
  • Griffiths, P., Dall’ora, C., Simon, M., Ball, J., Lindqvist, R., Rafferty, A. -M., Schoonhoven, L., Tishelman, C., Aiken, L. H., & Consortium, R. C. (2014). Nurses’ shift length and overtime working in 12 European countries: the association with perceived quality of care and patient safety. Medical Care, 52(11), 975–981. https://doi.org/10.1097/MLR.0000000000000233
  • Grosse, E. H., Glock, C. H., & Neumann, W. P. (2017). Human factors in order picking: a content analysis of the literature. International Journal of Production Research, 55, 1260–1276. https://doi.org/10.1080/00207543.2016.1186296
  • Gustavsen, B. (2003a). Action research and the problem of the single case. Concepts & Transformation, 8, 93. https://doi.org/10.1075/cat.8.1.07gus
  • Gustavsen, B. (2008). Action Research, Practical Challenges and the Formation of Theory. Action Research, 6, 421–437. https://doi.org/10.1177/1476750308094130
  • Gustavsen, B., Ekman Philips, M., Wikman, A., & Hofmaier, B. (1996). Concept-driven development and the organization of the process of change : An evaluation of the Swedish working life fund. John Benjamins Publishing Company.
  • Gustavsen, B., Nyhan, B., & Ennals, R. (2007). Learning together for local innovation: promoting learning regions. In B. Nyhan (Ed.), Cedefop reference series (p. 68). Office for Official Publications of the European Communities.
  • Haimes, M. C., & Carayon, P. (1998). Theory and practice for the implementation of ‘in-house’, continuous improvement participatory ergonomic programs. Applied Ergonomics, 29(6), 461–472. https://doi.org/10.1016/S0003-6870(98)00012-X
  • Hall-Andersen, L. B., & Broberg, O. (2014). Integrating ergonomics into engineering design: The role of objects. Applied Ergonomics, 45, 647–654. https://doi.org/10.1016/j.apergo.2013.09.002
  • Harmon, J., Scotti, D. J., Behson, S., Farias, G., Petzel, R., Neuman, J. H., & Keashly, L. (2003). Effects of high-involvement work systems on employee satisfaction and service costs in veterans healthcare. Journal of Healthcare Management, 48(6), 393–405. https://doi.org/10.1097/00115514-200311000-00009
  • Harry, M. J., & Schroeder, R. (2005). Six sigma: The breakthrough management strategy revolutionizing the world’s top corporations. Currency/Random House.
  • Hasle, P., & Jensen, P. L. (2006). Changing the internal health and safety organization through organizational learning and change management. Human Factors and Ergonomics in Manufacturing, 16, 269–284. https://doi.org/10.1002/hfm.20053
  • Health Quality Council of Alberta. (2016). Simulation-based mock-up evaluation framework, calgary. https://hqca.ca/resources-for-improvement/human-factors/healthcare-facility-mock-up-evaluation-framework-guidelines/
  • Health_Quality_Ontario. 2017. Quality Matters: Realizing excellent care for all. Committee, H. Q. O. S. S. Q. A. . Ed. Queen’s Printer for Ontario, Toronto.https://www.hqontario.ca/Portals/0/documents/health-quality/realizing-excellent-care-for-all-1704-en.pdf
  • Helbin, T., & Van Looy, A. (2021). Is business process management (Bpm) ready for ambidexterity? Conceptualization, implementation guidelines and research agenda. Sustainability, 13(4), 1906. https://doi.org/10.3390/su13041906
  • Hendrick, H. W., & Kleiner, B. M. (2001). Macroergonomics - an introduction to work system design. Human Factors and Ergonomics Society.
  • Hignett, S., Wilson, J. R., & Morris, W. (2005). Finding ergonomic solutions—participatory approaches. Occupational Medicine-Oxford, 55(3), 200–207. https://doi.org/10.1093/occmed/kqi084
  • Holden, R. J. (2011). Lean thinking in emergency departments: a critical review. Annals of Emergency Medicine, 57, 265–278. https://doi.org/10.1016/j.annemergmed.2010.08.001
  • Holden, R. J., & Carayon, P. (2021). Seips 101 and seven simple seips tools. BMJ Quality & Safety, 30, 901. https://doi.org/10.1136/bmjqs-2020-012538
  • Holden, R. J., Carayon, P., Gurses, A. P., Hoonakker, P., Hundt, A. S., Ozok, A. A., & Rivera-Rodriguez, A. J. (2013). Seips 2.0: A human factors framework for studying and improving the work of healthcare professionals and patients. Ergonomics, 56, 1669–1686. https://doi.org/10.1080/00140139.2013.838643
  • Holden, R. J., & Karsh, B. -T. (2010). The technology acceptance model: Its past and its future in health care. Journal of Biomedical Informatics, 43, 159–172. https://doi.org/10.1016/j.jbi.2009.07.002
  • Holden, J. H., Or, C. K. L., Alper, S. J., Rivera, S. J., & Karsh, B. T. (2008). a change management framework for macroergonomics field research. Applied Ergonomics, 39(4), 459–474. https://doi.org/10.1016/j.apergo.2008.02.016
  • Holden, R. J., Rivera, A. J., & Carayon, P. (2015). Occupational macroergonomics: Principles, scope, value, and methods. IIE Transactions on Occupational Ergonomics and Human Factors, 3, 1–8. https://doi.org/10.1080/21577323.2015.1027638
  • Holden, R. J., Scanlon, M. C., Patel, N. R., Kaushal, R., Escoto, K. H., Brown, R. L., Alper, S. J., Arnold, J. M., Shalaby, T. M., & Murkowski, K. (2011). A human factors framework and study of the effect of nursing workload on patient safety and employee quality of working life. BMJ Quality & Safety, 20(1), 15–24. https://doi.org/10.1136/bmjqs.2008.028381
  • Hollnagel, E., & Clay-Williams, R. (2022). Work-as-imagined and work-as-done, implementation science. Routledge.
  • Ibrahim Shire, M., Jun, G. T., Moon, S., & Robinson, S. (2018). A system dynamics approach to workload management of hospital pharmacy staff: Modeling the tradeoff between dispensing backlog and dispensing errors. IISE Transactions on Occupational Ergonomics and Human Factors, 6, 209–224. https://doi.org/10.1080/24725838.2018.1555563
  • International_Council_of_Nurses, (2007). Fact Sheet: Positive practice environments. International Centre for Human Resources in Nursing, https://neltoolkit.rnao.ca/sites/default/files/International%20Centre%20for%20Human%20Resources%20in%20Nursing_Positive%20Practice%20Environments.pdf
  • International_Council_of_Nurses. (2020). The global nursing shortage and nurse retention, international council of nurses policy breif. https://www.icn.ch/system/files/2021-07/ICN%20Policy%20Brief_Nurse%20Shortage%20and%20Retention.pdf
  • Jang, R., Karwowski, W., Quesada, P. M., Rodrick, D., Sherehiy, B., Cronin, S. N., & Layer, J. K. (2007). Biomechanical evaluation of nursing tasks in a hospital setting. Ergonomics, 50(11), 1835–1855. https://doi.org/10.1080/00140130701674661
  • Kaghan, W. N., & Bowker, G. C. (2001). Out of machine age? Complexity, sociotechnical systems, and actor network theory. Journal of Engineering and Technology Management, 18(3–4), 253–269. https://doi.org/10.1016/S0923-4748(01)00037-6
  • Kalisch, B. J., & Williams, R. A. (2009). Development and psychometric testing of a tool to measure missed nursing care. The Journal of Nursing Administration, 39(5), 211–219. https://doi.org/10.1097/NNA.0b013e3181a23cf5
  • Karwowski, W. (2001). International encyclopedia of ergonomics and human factors. Taylor & Francis US.
  • Kleiner, B. M. (2006). Macroergonomics: Analysis and design of work systems. Applied Ergonomics, 37, 81–89. https://doi.org/10.1016/j.apergo.2005.07.006
  • Koukoulaki, T. (2014). The impact of lean production on musculoskeletal and psychosocial risks: An examination of sociotechnical trends over 20 years. Applied Ergonomics, 45, 198–212. https://doi.org/10.1016/j.apergo.2013.07.018
  • Kuorinka, I. (1997). Tools and means of implementing participatory ergonomics. International Journal of Industrial Ergonomics, 19, 267–270. https://doi.org/10.1016/S0169-8141(96)00035-2
  • Landsbergis, A. P., Cahill, J., & Schnall, P. (1999). The impact of lean production and related new systems of work organization on worker health. Journal of Occupational Health Psychology, 4(2), 108. https://doi.org/10.1037/1076-8998.4.2.108
  • Linzer, M., Manwell, L. B., Williams, E. S., Bobula, J. A., Brown, R. L., Varkey, A. B., Man, B., McMurray, J. E., Maguire, A., Horner-Ibler, B., & Schwartz, M. D., (2009). Working conditions in primary care: physician reactions and care quality. Ann Intern Med 151: 28–36, w26-29.
  • MacPhee, M., Dahinten, V. S., & Havaei, F. (2017). The impact of heavy perceived nurse workloads on patient and nurse outcomes. Administrative Sciences, 7(1), 7. https://doi.org/10.3390/admsci7010007
  • Maunder, R. G., Heeney, N. D., Strudwick, G., Shin, H. D., O’neill, B., Young, N., Jeffs, L. P., Barrett, K., Bodmer, N. S., Born, K. B., Hopkins, J., Jüni, P., Perkhun, A., Price, D. J., Razak, F., Christopher, J., Mushquash, C. J., & Linda Mah, L. (2021). on behalf of the Ontario COVID-19 science advisory table and mental health working group, (2021), burnout in hospital-based healthcare workers during COVID-19. Science Briefs of the Ontario COVID-19 Science Advisory Table, 2(46). https://doi.org/10.47326/ocsat.2021.02.46.1.0
  • McCarthy, C., Boniol, M., Daniels, K., Cometto, G., Diallo, K., Lawani, A., & Campbell, J. (2020). State of the world’s nursing 2020: Investing in education, jobs and leadership. World Health Organization.
  • McGillis Hall, L., Doran, D., Tregunno, D., McCutcheon, A., O’brien-Pallas, L., Tranmer, J., Rukholm, E., Patrick, A., White, P., & Thomson, D. (2005). Quality work environments for nurse and patient safety. Jones and Barlett Publishers, Inc.
  • McGillis Hall, L., & Visekruna, S. (2020). The outlook on nursing: A snapshot from Canadian nurses on work environments pre-Covid-19. Canadian Federation of Nurses Unions.
  • Melnyk, B. M., Kelly, S. A., Stephens, J., Dhakal, K., McGovern, C., Tucker, S., Hoying, J., McRae, K., Ault, S., Spurlock, E., & Bird, S. B. (2020). Interventions to improve mental health, well-being, physical health, and lifestyle behaviors in physicians and nurses: A systematic review. American Journal of Health Promotion, 34, 929–941. https://doi.org/10.1177/0890117120920451
  • Meng, H. -C. (2005). Innovation cluster as the national competitiveness tool in the innovation driven economy. International Journal of Foresight and Innovation Policy, 2(1), 104–116. https://doi.org/10.1504/IJFIP.2005.007598
  • Michalsksi, W. J., & King, D. G. (2003). Six sigma tool navigator: The master guide for teams. Productivity Press.
  • Mishra, B. (2018). The organizational learning inventory: An assessment guide for understanding your institution’s learning capabilities. The Learning Organization, 25, 455–456. https://doi.org/10.1108/TLO-09-2018-128
  • Nat Natarajan, R. (2006). Transferring best practices to healthcare: Opportunities and challenges. The TQM Magazine, 18(6), 572–582. https://doi.org/10.1108/09544780610707084
  • Needleman, J., Buerhaus, P. I., Stewart, M., Zelevinsky, K., & Mattke, S. (2006). Nurse staffing in hospitals: Is there a business case for quality? Health Affairs, 25, 204–211. https://doi.org/10.1377/hlthaff.25.1.204
  • Needleman, C., & Needleman, M. L. (1996). Qualitative methods for intervention research. American Journal of Industrial Medicine, 29(4), 329–337. https://doi.org/10.1002/(SICI)1097-0274(199604)29:4<329:AID-AJIM10>3.0.CO;2-3
  • Neumann, W. P., (2007). Inventory of human factors tools and methods – a work-system design perspective, in: W. P. Neumann (Ed.), Human Factors Engineering Lab – Technical Report. Ryerson University, www.ryerson.ca/hfe
  • Neumann, W. P. (2017). The obliquity strategy as a means of overcoming the “Drift to Unsafe States” effect. Joint Proceedings of the 48th Annual Conference of the Association of Canadian Ergonomists & 12th International Symposium on Human Factors in Organizational Design and Management, Banff: Canada. ( July 31 – August 3, 2017)
  • Neumann, W. P., Dixon, S. M., & Ekman, M. (2012). Ergonomics action research I: Shifting from hypothesis testing to experiential learning. Ergonomics, 55, 1127–1139. https://doi.org/10.1080/00140139.2012.700327
  • Neumann, W. P., Dixon, S. M., & Nordvall, A. -C. (2014). Consumer demand as a driver of improved working conditions: The ‘Ergo-Brand’ proposition. Ergonomics, 57, 1113–1126. https://doi.org/10.1080/00140139.2014.917203
  • Neumann, W. P., & Dul, J. (2010). Human factors: Spanning the Gap between OM & HRM. International Journal of Operations & Production Management, 30, 923–950. https://doi.org/10.1108/01443571011075056
  • Neumann, W. P., Ekman, M., & Winkel, J. (2009). Integrating ergonomics into production system development – the Volvo Powertrain case. Applied Ergonomics, 40(3), 527–537. https://doi.org/10.1016/j.apergo.2008.09.010
  • Neumann, W. P., & Purdy, N. 2019. Designing smarter healthcare: Turning nurses’ ideas into process improvements. E. Ontario. Ed., https://www.ecampusontario.ca/designing-smarter-healthcare-turning-nurses-ideas-into-process-improvements/
  • Neumann, W. P., Steege, L. M., Jun, G. T., & Wiklund, M. (2018). Ergonomics and human factors in healthcare system design – an introduction to this special issue. IISE Transactions on Occupational Ergonomics and Human Factors, 6, 109–115. https://doi.org/10.1080/24725838.2018.1560927
  • Neumann, W. P., & Village, J. (2012). Ergonomics action research Ii: A framework for integrating hf into work system design. Ergonomics, 55, 1140–1156. https://doi.org/10.1080/00140139.2012.706714
  • Neumann, W. P., Winkelhaus, S., Grosse, E. H., & Glock, C. H. (2021). Industry 4.0 and the human factor – a systems framework and analysis methodology for successful development. International Journal of Production Economics, 233, 107992. https://doi.org/10.1016/j.ijpe.2020.107992
  • Neumann, W. P., Winkel, J., Palmerud, G., & Forsman, M. (2018). Innovation and employee injury risk in automotive disassembly operations. International Journal of Production Research, 56, 3188–3203. https://doi.org/10.1080/00207543.2018.1432910
  • Nicosia, F. M., Park, L. G., Gray, C. P., Yakir, M. J., & Hung, D. Y. (2018). Nurses’ perspectives on lean redesigns to patient flow and inpatient discharge process efficiency. Global Qualitative Nursing Research, 5, 2333393618810658. https://doi.org/10.1177/2333393618810658
  • Noro, K., & Imada, A. S. (1991). Participatory Ergonomics. Taylor & Francis.
  • Nurses, I.C.o. (2015). International classification for nursing practice (Icnp®).
  • Nursing Task Force. (1999). Good nursing, good health: An investment for the 21st century – Report of the nursing task force. Ontario Ministry of Health.
  • OECD. (2017). OECD guidelines on measuring the quality of the working environment. OECD Publishing. https://doi.org/10.1787/9789264278240-en.
  • Ogbeiwi, O. (2017). Why written objectives need to be really smart. British Journal of Healthcare Management, 23, 324–336. https://doi.org/10.12968/bjhc.2017.23.7.324
  • Ontario_Medical_Association, (2017). A healthy Ontario: building a sustainable health care system. 2nd report from the premier’s council on improving healthcare and ending hallway medicine. https://content.oma.org//wp-content/uploads/private/Devlin_Summary.pdf
  • Oxtoby, B., McGuiness, T., & Morgan, R. (2002). Developing organisational change capability. European Management Journal, 20, 310–320. https://doi.org/10.1016/S0263-2373(02)00047-6
  • Paguio, J. T., & Yu, D. S. F. (2020). A mixed methods study to evaluate the effects of a teamwork enhancement and quality improvement initiative on nurses’ work environment. Journal of Advanced Nursing, 76, 664–675. https://doi.org/10.1111/jan.14270
  • Patton, M. Q. (2011). Developmental evaluation - applying complexity concepts to enhance innovation and use. The Guilford Press.
  • Pawson, R., & Tilley, N. (1997). Realistic Evaluation. Sage.
  • PCAST, (2014). Report to the president better health care and lower costs: Accelerating improvement through systems engineering executive office of the president, President’s Council of Advisors on Science and Technology p. 66. www.whitehouse.gov/ostp/pcast
  • Perlo, J., Balik, B., Swensen, S., Kabcenell, A., Landsman, J., & Feeley, D., (2017). Framework for improving joy in work. Ihi white paper. http://www.ihi.org/resources/Pages/IHIWhitePapers/Framework-Improving-Joy-in-Work.aspx
  • Pettigrew, A. M., Woodman, R. W., & Cameron, K. S. (2001). Studying organizational change and development: Challenges for future research. Academy of Management Journal, 44(4), 697–713. https://doi.org/10.2307/3069411
  • Poggi, I. (2005). The goals of persuasion. Pragmatics & Cognition, 13, 297–335. https://doi.org/10.1075/pc.13.2.04pog
  • Privitera, M. R. (2018). Addressing human factors in burnout and the delivery of healthcare: quality & safety imperative of the quadruple aim. Health, 10(05), 629–644. https://doi.org/10.4236/health.2018.105049
  • Purdy, N., Neumann, W. P., Searcy, C., Sears, K., English, K., Davies, M. -A., Nkain, B., Innis, J., Mastrilli, P., & Hanna, D. (2017). QI methods and tools for nurses. https://de.ryerson.ca/games/patient-safety/index.html.
  • Purdy, N., Spence Laschinger, H. K., Finegan, J., Kerr, M., & Olivera, F. (2010). Effects of Work Environments on Nurse and Patient Outcomes. Journal of nursing management, 18, 901–913. https://doi.org/10.1111/j.1365-2834.2010.01172.x
  • Qureshi, S. M., Purdy, N., Mohani, A., & Neumann, W. P. (2019). Predicting the Effect of Nurse–Patient Ratio on Nurse Workload and Care Quality Using Discrete Event Simulation. Journal of nursing management, 27, 971–980. https://doi.org/10.1111/jonm.12757
  • Qureshi, S. M., Purdy, N., & Neumann, W. P. (2020). Development of a Methodology for Healthcare System Simulations to Quantify Nurse Workload and Quality of Care. IISE Transactions on Occupational Ergonomics and Human Factors, 8, 27–41. https://doi.org/10.1080/24725838.2020.1736692
  • Qureshi, S. M., Purdy, N., & Neumann, W. P. (2021). A Computerized Model Quantifying the Impact of Geographical Patient- Bed Assignment on Nurse Workload and Quality Care. Nursing Economics, 39(1), 23–34.
  • Rasmussen, J. (1997). Risk Management in a Dynamic Society: A Modelling Problem. Safety science, 27, 183–213. https://doi.org/10.1016/S0925-7535(97)00052-0
  • Rasmussen, J. (2000). Human Factors in a Dynamic Information Society: Where Are We Heading?. Ergonomics, 43, 869–879. https://doi.org/10.1080/001401300409071
  • Ratnapalan, S., & Uleryk, E. (2014). Organizational Learning in Health Care Organizations. Systems, 2(1), 24–33. https://doi.org/10.3390/systems2010024
  • Razzouk, R., & Shute, V. (2012). What Is Design Thinking and Why Is It Important?. Review of educational research, 82, 330–348. https://doi.org/10.3102/0034654312457429
  • Reason, P., & Bradbury, H. (2001). Handbook of Action Research. Sage.
  • RNAO. (2022). Nursing through Crisis - a Comparative Perspective. Registered Nurses’ Association of Ontario, 140. https://rnao.ca/sites/default/files/202205/NursingThroughCrisis-AComparativeAnalysis2022.pdf
  • Roberts, J. P., Fisher, T. R., Trowbridge, M. J., & Bent, C. (2016). A Design Thinking Framework for Healthcare Management and Innovation. Healthcare, 4, 11–14. https://doi.org/10.1016/j.hjdsi.2015.12.002
  • Rogers, A. E., Hwang, W. T., Scott, L. D., Aiken, L. H., & Dinges, D. F. (2004). The Working Hours of Hospital Staff Nurses and Patient Safety. Health affairs, 23(4), 202–212. https://doi.org/10.1377/hlthaff.23.4.202
  • Rose, L. M., Orrenius, U. E., & Neumann, W. P. (2013). Work Environment and the Bottom Line: Survey of Tools Relating Work Environment to Business Results. Human Factors and Ergonomics in Manufacturing & Service Industries, 23, 368–381. https://doi.org/10.1002/hfm.20324
  • Rosted, E., Thomsen, T. G., Krogsgaard, M., Busk, H., Geisler, A., Thestrup Hansen, S., Kjerholt, M., Mortensen, C. B., Thomsen, T. H., Beck, M., & Petersen, M. (2021). On the Frontline Treating Covid-19: A Pendulum Experience—from Meaningful to Overwhelming—for Danish Healthcare Professionals. Journal of clinical nursing, 30, 3448–3455. https://doi.org/10.1111/jocn.15821
  • Salter, K., & Kothari, A. (2014). Using Realist Evaluation to Open the Black Box of Knowledge Translation: A State-of-the-Art Review. Implementation Science, 9, 115. https://doi.org/10.1186/s13012-014-0115-y
  • Salvendy, G. (2001). Handbook of Industrial Engineering: Technology and Operations Management. Wiley-Interscience.
  • Sayin, F., Denton, M., Brookman, C., Davies, S., & Zeytinoglu, I. (2021). Workload, Workplace Violence and Harassment, and Well-Being of Personal Support Workers in Home and Community Care. Relations Industrielles/Industrial Relations, 76(2), 312–335. https://doi.org/10.7202/1078509ar
  • Schuckhart, M. C., (2010). The Misscare Nursing Survey: A Secondary Data Analysis.
  • Senge, P. M. (1990). The Fifth Discipline - the Art & Practice of the Learning Organisation. Century Business.
  • Sgarbossa, F., Grosse, E. H., Neumann, W. P., Battini, D., & Glock, C. H. (2020). Human Factors in Production and Logistics Systems of the Future. Annual reviews in control, 49, 295–305. https://doi.org/10.1016/j.arcontrol.2020.04.007
  • Shultz, J., Borkenhagen, D., Rose, E., Gribbons, B., Rusak-Gillrie, H., Fleck, S., Muniak, A., & Filer, J. (2019). Simulation-Based Mock-up Evaluation of a Universal Operating Room. HERD: Health Environments Research & Design Journal, 13(1), 68–80. https://doi.org/10.1177/1937586719855777
  • Sikka, R., Morath, J. M., & Leape, L. (2015). The Quadruple Aim: Care, Health, Cost and Meaning in Work. BMJ Quality & Safety, 24, 608. https://doi.org/10.1136/bmjqs-2015-004160
  • Silas, L. (2015). Creating Safe Cultures and Work Environments for Nurses Occupational Health & Safety: How to Make Our Workplace Safe Lessons Learned from Sars Commission Inquiry.
  • Skyttner, L. (2001). General Systems Theory - Ideas and Applications. World Scientific.
  • Sneyd, K. P., & Rowley, J. (2004). Linking Strategic Objectives and Operational Performance: An Action Research-Based Exploration. Measuring business excellence, 8, 42–51. https://doi.org/10.1108/13683040410555609
  • Stanton, N. A., Hedge, A., Brookhuis, K., Salas, E., & Hendrick, H. (2004). Handbook of Human Factors and Ergonomics Methods. CRC Press.
  • Sterman, J. D. (2000). Business Dynamics: Systems Thinking and Modeling for a Complex World. McGraw-Hill.
  • Stimpfel, A. W., & Aiken, L. H. (2013). Hospital Staff Nurses’ Shift Length Associated with Safety and Quality of Care. Journal of nursing care quality, 28(2), 122–129. https://doi.org/10.1097/NCQ.0b013e3182725f09
  • Theberge, N., & Neumann, W. P. (2010). Doing ‘Organizational Work’: Expanding the Conception of Professional Practice in Ergonomics. Applied ergonomics, 42, 76–84. https://doi.org/10.1016/j.apergo.2010.05.002
  • Thomas, K. J., & Fitter, M. J. (1997). Evaluating Complementary Therapies for Use in the National Health Service: ‘Horses for Courses’. Part 2: Alternative Research Strategies. Complementary therapies in medicine, 5, 94–98. https://doi.org/10.1016/S0965-2299(97)80006-4
  • Tomblin Murphy, G., Sampalli, T., Bourque Bearskin, L., Cashen, N., Cummings, G., Elliott Rose, A., Etowa, J., Grinspun, D., Jones, E. W., Lavoie-Tremblay, M., MacMillan, K., MacQuarrie, C., Martin-Misener, R., Oulton, J., Ricciardelli, R., Silas, L., Thorne, S., & Villeneuve, M. (2022). Investing in Canada’s Nursing Workforce Post-Pandemic: A Call to Action. FACETS, 7, 1051–1120. https://doi.org/10.1139/facets-2022-0002
  • Toulmin, S. E., & Gustavsen, B. (1996). Beyond Theory : Changing Organizations through Participation. John Benjamins Publ.
  • Trinkoff, A. M., Lipscomb, J. A., Geiger-Brown, J., Storr, C. L., & Brady, B. A. (2003). Perceived Physical Demands and Reported Musculoskeletal Problems in Registered Nurses. American journal of preventive medicine, 24, 270–275. https://doi.org/10.1016/S0749-3797(02)00639-6
  • Trusko, B. E., Pexton, C., Gupta, P. K., & Harrington, J. (2003). Improving Healthcare Quality and Cost with Six Sigma. FT Press.
  • Tucker, A. L., Nembhard, I. M., & Edmondson, A. C. (2007). Implementing New Practices: An Empirical Study of Organizational Learning in Hospital Intensive Care Units. Management science, 53, 894–907. https://doi.org/10.1287/mnsc.1060.0692
  • Tushman, M. L., & O’reilly, C. A. (1996). Ambidextrous Organizations: Managing Evolutionary and Revolutionary Change. California management review, 38, 8–29. https://doi.org/10.2307/41165852
  • Valaitis, R. K., Wong, S. T., MacDonald, M., Martin-Misener, R., O’mara, L., Meagher-Stewart, D., Isaacs, S., Murray, N., Baumann, A., Burge, F., Green, M., Kaczorowski, J., & Savage, R. (2020). Addressing Quadruple Aims through Primary Care and Public Health Collaboration: Ten Canadian Case Studies. BMC Public Health, 20(1), 1–16. https://doi.org/10.1186/s12889-020-08610-y
  • Venkatesh, V., & Davis, F. D. (2000). A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies. Management science, 46, 186–204. https://doi.org/10.1287/mnsc.46.2.186.11926
  • Village, J., Greig, M., Salustri, F., Zolfaghari, S., & Neumann, W. P. (2014a). An Ergonomics Action Research Demonstration: Integrating Human Factors into Assembly Design Processes. Ergonomics, 57, 1574–1589. https://doi.org/10.1080/00140139.2014.938128
  • Village, J., Greig, M., Zolfaghari, S., Salustri, F., & Neumann, W. P. (2014b). Adapting Engineering Design Tools to Include Human Factors. IIE Transactions on Occupational Ergonomics and Human Factors, 2, 1–14. https://doi.org/10.1080/21577323.2014.905884
  • Village, J., Searcy, C., Salustri, F., & Neumann, W. P. (2015). Design for Human Factors (Dfhf): A Grounded Theory for Integrating Human Factors into Production Design Processes. Ergonomics, 58, 1529–1546. https://doi.org/10.1080/00140139.2015.1022232
  • von Thiele Schwarz, U., Nielsen, K., Edwards, K., Hasson, H., Ipsen, C., Savage, C., Simonsen Abildgaard, J., Richter, A., Lornudd, C., Mazzocato, P., & Reed, J. E. (2020). How to Design, Implement and Evaluate Organizational Interventions for Maximum Impact: The Sigtuna Principles. European Journal of Work and Organizational Psychology, 30(3), 1–13. https://doi.org/10.1080/1359432X.2020.1803960
  • Wallace J E, Lemaire J B and Ghali W A. (2009). Physician wellness: a missing quality indicator. The Lancet, 374(9702), 1714–1721. https://doi.org/10.1016/S0140-6736(09)61424-0
  • Westgaard, R., & Winkel, J. (2011). Occupational Musculoskeletal and Mental Health: Significance of Rationalization and Opportunities to Create Sustainable Production Systems–a Systematic Review. Applied ergonomics, 42, 261–296. https://doi.org/10.1016/j.apergo.2010.07.002
  • WHO. (2020). In Organization, W. H. (Ed.), Charter - Health Worker Safety: A Priority for Patient Safety. https://www.who.int/docs/default-source/world-patient-safety-day/health-worker-safety-charter-wpsd-17-september-2020-3-1.pdf?sfvrsn=2cb6752d_2
  • Woods, D. (2019). Essentials of resilience, revisited. In M. Ruth & S. Goessling-Reisemann (Eds.), Handbook on Resilience of Socio-Technical Systems (pp. 52–65). Edward Elgar Publishing.
  • Wulff, I. A., Rasmussen, B., & Westgaard, R. H. (2000). Documentation in Large-Scale Engineering Design: Information Processing and Defensive Mechanisms to Generate Information Overload. International journal of industrial ergonomics, 25, 295–310. https://doi.org/10.1016/S0169-8141(99)00020-7
  • Wulff, I. A., Westgaard, R. H., & Rasmussen, B. (1999). Ergonomic criteria in large-scale engineering design—II Evaluating and applying requirements in the real world of design. Applied ergonomics, 30(3), 207–221. https://doi.org/10.1016/S0003-6870(98)00030-1
  • Xie, A., Rock, C., Hsu, Y. -J., Osei, P., Andonian, J., Scheeler, V., Keller, S. C., Cosgrove, S. E., & Gurses, A. P. (2018). Improving Daily Patient Room Cleaning: An Observational Study Using a Human Factors and Systems Engineering Approach. IISE Transactions on Occupational Ergonomics and Human Factors, 6, 178–191. https://doi.org/10.1080/24725838.2018.1487348
  • Zink, K. J., Steimle, U., & Schröder, D. (2008). Comprehensive Change Management Concepts: Development of a Participatory Approach. Applied ergonomics, 39, 527–538. https://doi.org/10.1016/j.apergo.2008.02.015