432
Views
0
CrossRef citations to date
0
Altmetric
Research Article

Exploratory analysis using discrete event simulation modelling of the wait times and service costs associated with the maximum wait time guarantee policy applied in a rheumatology central intake clinic

, & ORCID Icon
Received 14 Mar 2022, Accepted 22 May 2023, Published online: 01 Jun 2023

References

  • Arora, S., Rafiq, A., & Jolly, M. (2016). Management of rheumatoid arthritis: Review of current guidelines. Journal of Arthroscopy and Joint Surgery, 3(2), 45–50. https://doi.org/10.1016/j.jajs.2016.07.002
  • Barber, C. E. H., Lacaille, D., Faris, P., Mosher, D., Katz, S., Patel, J. N., Zhang, S., Yee, K., Barnabe, C., Hazlewood, G. S., Bykerk, V., Shiff, N. J., Twilt, M., Burt, J., Benseler, S. M., Homik, J., & Marshall, D. A. (2020). Evaluating quality of care for rheumatoid arthritis for the population of Alberta using system-level performance measures. The Journal of Rheumatology, 48(4), 482–485. https://doi.org/10.3899/jrheum.200420
  • Barber, C. E. , Marshall, D. A. , Mosher, D. P. , Akhavan, P. , Tucker, L. , Houghton, K., & Lacaille, D. (2016). Development of System-level Performance Measures for Evaluation of Models of Care for Inflammatory Arthritis in Canada. The Journal of Rheumatology, 43(3), 530–540. https://doi.org/10.3899/jrheum.150839
  • Barber, C. E., Patel, J. N., Woodhouse, L., Smith, C., Weiss, S., Homik, J., LeClercq, S., Mosher, D., Christiansen, T., Howden, J. S., Wasylak, T., Greenwood Lee, J., Emrick, A., Suter, E., Kathol, B., Khodyakov, D., Grant, S., Campbell-Scherer, D., Phillips, L., & Marshall, D. A. (2015). Development of key performance indicators to evaluate centralized intake for patients with osteoarthritis and rheumatoid arthritis. Arthritis Research & Therapy, 17, 322. https://doi.org/10.1186/s13075-015-0843-7
  • Baril, C., Gascon, V., & Cartier, S. (2014). Design and analysis of an outpatient orthopaedic clinic performance with discrete event simulation and design of experiments. Computers & Industrial Engineering, 78, 285–298. https://doi.org/10.1016/j.cie.2014.05.006
  • Baril, C., Gascon, V., Miller, J., & Côté, N. (2016). Use of a discrete-event simulation in a Kaizen event: A case study in healthcare. European Journal of Operational Research, 249(1), 327–339. https://doi.org/10.1016/j.ejor.2015.08.036
  • Brailsford, S. C., & Hilton, N. A. (2001). A comparison of discrete event simulation and system dynamics for modelling health care systems. In J, Riley (Ed.), Planning for the Future: Health Service Quality and Emergency Accessibility. Operational Research Applied to Health Services (ORAHS),Glasgow Caledonian University (2001). Retrieved October 15, 2022, from https://eprints.soton.ac.uk/35689/1/glasgow_paper.pdf
  • Carpenter, T., & Katz, S. J. (2014). Review of a rheumatology triage system: Simple, accurate, and effective. Clinical Rheumatology, 33(2), 247–252. https://doi.org/10.1007/s10067-013-2413-1
  • Damani, Z., Bohm, E., Quan, H., Noseworthy, T., MacKean, G., Loucks, L., & Marshall, D. A. (2019). Improving the quality of care with a single-entry model of referral for total joint replacement: A preimplementation/postimplementation evaluation. British Medical Journal Open, 9(12), e028373. https://doi.org/10.1136/bmjopen-2018-028373
  • Damani, Z., Conner-Spady, B., Nash, T., Tom Stelfox, H., Noseworthy, T. W., & Marshall, D. A. (2017). What is the influence of single-entry models on access to elective surgical procedures? A systematic review. British Medical Journal Open, 7(2), e012225. https://doi.org/10.1136/bmjopen-2016-012225
  • Djanatliev, A., & German, R. (2013). Prospective healthcare decision-making by combined system dynamics, discrete-event and agent-based simulation. 2013 Winter Simulations Conference (WSC), 2013, Washington, DC, USA, (pp. 270–281). https://doi.org/10.1109/WSC.2013.6721426
  • Eriksson, J. K., Johansson, K., Askling, J., & Neovius, M. (2015). Costs for hospital care, drugs and lost work days in incident and prevalent rheumatoid arthritis: How large, and how are they distributed? Annals of the Rheumatic Diseases, 74(4), 648–654. https://doi.org/10.1136/annrheumdis-2013-204080
  • Farrer, C., Abraham, L., Jerome, D., Hochman, J., & Gakhal, N. (2016). Triage of rheumatology referrals facilitates wait time benchmarks. The Journal of Rheumatology, 43(11), 2064–2067. https://doi.org/10.3899/jrheum.151235
  • Günal, M. M., & Pidd, M. (2010). Discrete event simulation for performance modelling in health care: A review of the literature. Journal of Simulation, 4(1), 42–51. https://doi.org/10.1057/jos.2009.25
  • Hamrock, E., Paige, K., Parks, J., Scheulen, J., & Levin, S. (2013). Discrete event simulation for healthcare organizations: a tool for decision making. Journal of Healthcare Management, 58(2), 110–124. https://doi.org/10.1097/00115514-201303000-00007
  • Hurst, J., & Siciliani, L. (2003). Tackling excessive waiting times for elective surgery: a comparison of policies in twelve OECD Countries. https://doi.org/10.1787/108471127058
  • Husberg, M., Bernfort, L., & Hallert, E. (2018). Costs and disease activity in early rheumatoid arthritis in 1996–2000 and 2006–2011, improved outcome and shift in distribution of costs: A two-year follow-up. Scandinavian Journal of Rheumatology, 47(5), 378–383. https://doi.org/10.1080/03009742.2017.1420224
  • Karlberg, H. I., & Brinkmo, B.-M. (2009). The unethical focus on access: A study of medical ethics and the waiting-time guarantee. Scandinavian Journal of Public Health, 37(2), 117–121. https://doi.org/10.1177/1403494808101359
  • Kelton, W. D., Sadowski, R. P., & Swets, N. B. (2010). Simulation with arena. McGraw-Hill.
  • Kozlowski, D., & Worthington, D. (2015). Use of queue modelling in the analysis of elective patient treatment governed by a maximum waiting time policy. European Journal of Operational Research, 244(1), 331–338. https://doi.org/10.1016/j.ejor.2015.01.024
  • Kreindler, S. A. (2008). Watching your wait: evidence-informed strategies for reducing health care wait times. Quality Management in Health Care, 17(2), 128–135. https://doi.org/10.1097/01.QMH.0000316990.48673.9f
  • Lo, T., Parkinson, L., Cunich, M., & Byles, J. (2016). Cost of arthritis: A systematic review of methodologies used for direct costs. Expert Review of Pharmacoeconomics & Outcomes Research, 16(1), 51–65. https://doi.org/10.1586/14737167.2016.1126513
  • Monks, T., Currie, C. S., Onggo, B. S., Robinson, S., Kunc, M., & Taylor, S. J. (2019). Strengthening the reporting of empirical simulation studies: Introducing the STRESS guidelines. Journal of Simulation, 13(1), 55–67. https://doi.org/10.1080/17477778.2018.1442155
  • Moscelli, G., Siciliani, L., & Tonei, V. (2016). Do waiting times affect health outcomes? Evidence from coronary bypass. Social Science & Medicine, 161, 151–159. https://doi.org/10.1016/j.socscimed.2016.05.043
  • Moura, C. S., Abrahamowicz, M., Beauchamp, M.-E., Lacaille, D., Wang, Y., Boire, G., Fortin, P. R., Bessette, L., Bombardier, C., Widdifield, J., Hanly, J. G., Feldman, D., Maksymowych, W., Peschken, C., Barnabe, C., Edworthy, S., & Bernatsky, S. (2015). Early medication use in new-onset rheumatoid arthritis may delay joint replacement: Results of a large population-based study. Arthritis Research & Therapy, 17(1), 197. https://doi.org/10.1186/s13075-015-0713-3
  • Naiker, U., FitzGerald, G., Dulhunty, J. M., & Rosemann, M. (2018). Time to wait: A systematic review of strategies that affect outpatient waiting times. Australian Health Review, 42(3), 286. https://doi.org/10.1071/AH16275
  • Neovius, M., Simard, J. F., Askling, J., & for the ARTIS Study Group. (2011). How large are the productivity losses in contemporary patients with RA, and how soon in relation to diagnosis do they develop? Annals of the Rheumatic Diseases, 70(6), 1010–1015. https://doi.org/10.1136/ard.2010.136812
  • OECD. (2013). Waiting time policies in the health sector: what works? (Siciliani, L., Borowitz, M., & Moran, V. Eds.). https://doi.org/10.1787/9789264179080-en
  • Parks, J. K., Engblom, P., Hamrock, E., Satjapot, S., & Levin, S. (2011). Designed to fail: how computer simulation can detect fundamental flaws in clinic flow. Journal of Healthcare Management, 56(2), 135–146. https://doi.org/10.1097/00115514-201103000-00009
  • Puolakka, K. (2005). Monetary value of lost productivity over a five year follow up in early rheumatoid arthritis estimated on the basis of official register data on patients’ sickness absence and gross income: Experience from the FIN-RACo trial. Annals of the Rheumatic Diseases, 65(7), 899–904. https://doi.org/10.1136/ard.2005.045807
  • Rohleder, T. R., Lewkonia, P., Bischak, D. P., Duffy, P., & Hendijani, R. (2011). Using simulation modelling to improve patient flow at an outpatient orthopedic clinic. Health Care Management Science, 14(2), 135–145. https://doi.org/10.1007/s10729-010-9145-4
  • Smolen, J. S., Breedveld, F. C., Burmester, G. R., Bykerk, V., Dougados, M., Emery, P., Kvien, T. K., Navarro-Compán, M. V., Oliver, S., Schoels, M., Scholte-Voshaar, M., Stamm, T., Stoffer, M., Takeuchi, T., Aletaha, D., Andreu, J. L., Aringer, M., Bergman, M., Betteridge, N., & van der Heijde, D. (2016). Treating rheumatoid arthritis to target: 2014 update of the recommendations of an international task force. Annals of the Rheumatic Diseases, 75(1), 3–15. https://doi.org/10.1136/annrheumdis-2015-207524
  • Suter, E., Birney, A., Charland, P., Misfeldt, R., Weiss, S., Howden, J. S., Hendricks, J., Lupton, T., & Marshall, D. (2015). Optimizing the interprofessional workforce for centralized intake of patients with osteoarthritis and rheumatoid disease: Case study. Human Resources for Health, 13(1), 41. https://doi.org/10.1186/s12960-015-0033-3
  • Systems Modelling Corporation. (2000) . Arena. Rockwell Automation.
  • Tagimacruz, T., Bischak, D. P., & Marshall, D. A. (2020). Alternative care providers in rheumatoid arthritis patient care: A queueing and simulation analysis. Health Systems, 10(4), 249–267. https://doi.org/10.1080/20476965.2020.1771619
  • Tuncay, R., Eksioglu, E., Cakir, B., Gurcay, E., & Cakci, A. (2007). Factors affecting drug treatment compliance in patients with rheumatoid arthritis. Rheumatology International, 27(8), 743–746. https://doi.org/10.1007/s00296-006-0299-9
  • Viana, J., Brailsford, S. C., Harindra, V., & Harper, P. R. (2014). Combining discrete-event simulation and system dynamics in a healthcare setting: A composite model for Chlamydia infection. European Journal of Operational Research, 237(1), 196–206. https://doi.org/10.1016/j.ejor.2014.02.052
  • Viberg, N., Forsberg, B. C., Borowitz, M., & Molin, R. (2013). International comparisons of waiting times in health care – Limitations and prospects. Health Policy, 112(1–2), 53–61. https://doi.org/10.1016/j.healthpol.2013.06.013
  • Visser, H. (2005). Early diagnosis of rheumatoid arthritis. Best Practice & Research Clinical Rheumatology, 19(1), 55–72. https://doi.org/10.1016/j.berh.2004.08.005
  • Vrangbæk, K., Østergren, K., Birk, H. O., & Winblad, U. (2007). Patient reactions to hospital choice in Norway, Denmark, and Sweden. Health Economics, Policy, and Law, 2(2), 125–152. https://doi.org/10.1017/S174413310700401X
  • Wen, J., Geng, N., & Xie, X. (2020). Real-time scheduling of semi-urgent patients under waiting time targets. International Journal of Production Research, 58(4), 1127–1143. https://doi.org/10.1080/00207543.2019.1612965
  • Widdifield, J., Bernatsky, S., Pope, J., Kuriya, B., Barber, C., Eder, L., Ahluwalia, V., Ling, V., Gozdyra, P., Hofstetter, C., Lyddiatt, A., Paterson, J. M., & Thorne, C. (2021). Evaluation of rheumatology workforce supply changes in Ontario, Canada, from 2000 to 2030. Healthcare Policy | Politiques de Santé, 16(3), 119–135. https://doi.org/10.12927/hcpol.2021.26428
  • Zhang, X. (2018). Application of discrete event simulation in health care: A systematic review. BMC Health Services Research, 18(1), 687. https://doi.org/10.1186/s12913-018-3456-4

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.