References
- Earlang AK. The life and the works of A. K. Earlang. Copenhagen, Denmark: Copenhagen Telephone Co, 1948.; 1948.
- Kartz KL. Prescription for the waiting-in-line blues: entertain, enlighten, and engage. Sloan Manage Rev. 1991;32(2):44.
- Davis MM, Aquilano JN, Chase BR. Fundamentals of operations management. Vol. 4. State College (Pennsylvania): Irwin McGraw-Hill; 2003.
- Wilson MJ, Nguyen K. Bursting at the seams: improving patient flow to help America's emergency departments. Washington, DC: Urgent Matters, The George Washington University Medical Center, School of Public Health and Health Services; 2004.
- Chochran KJ, Bhati A. Multi-stage stochastic methodology for whole hospital bed planning under peak loading. Int J Ind Syst Eng. 2006;1(1/2):8–35.
- Green L. Queueing analysis in healthcare. In: Patient flow: reducing delay in health care delivery. New York, Boston, MA: Springer; 2006. p. 281–308.
- Nosek AR, Wilson PJ. Queuing theory and customer satisfaction: a review of terminology, trends and applications to pharmacy practice. Hosp Pharm. 2001;3(36):275–279. doi: 10.1177/001857870103600307
- Taylor S. Waiting for service: the relationship between delays and evaluations of service. J Mark. 1994;58(2):56–69. doi: 10.1177/002224299405800205
- Cooper AB, Litvak E, Long MC, et al. Emergency department diversion: causes and solutions. Acad Emerg Med. 2001;8:1108–1110.
- de Bruin AM, van Rossum AC, Visser MC, et al. Modeling the emergency cardiac in-patient flow: an application of queuing theory. Health Care Manag Sci. 2007;10:125–137. doi: 10.1007/s10729-007-9009-8
- Sariyer G, Ataman MG, Kiziloglu I. Factors affecting length of stay in the emergency department: a research from an operational viewpoint. Int J Healthc Manag. 2018:1–10. Available from: https://doi.org/10.1080/20479700.2018.1489992.
- Hall R, Belson D, Murali P. Modeling patient flows through the healthcare system. In: Hall RW, editor. Patient flow: reducing delay in healthcare delivery. Vol. 1. Boston, MA: Springer 2006. p. 1–45.
- Kritchanchai D, Hoeur S. Simulation modeling for facility allocation of outpatient department. Int J Healthc Manag. 2018;11(3):193–201. Available from: https://doi.org/10.1080/20479700.2017.1359920.
- Green LV. Identifying good nursing levels: a queuing approach. Tutor Oper Res. 2008;1:1–16.
- Jennings OB, de Vericourt F. Dimensioning large-scale membership services. Oper Res. 2008;56:173–187. doi: 10.1287/opre.1070.0464
- Green L, Yankovic N. Identifying good nursing levels: a queuing approach. Oper Res. 2011;59:942–955. doi: 10.1287/opre.1110.0943
- Mandelbaum A, Momcilovic P, Tseytlin Y. Queueing systems with heterogeneous servers: on fair routing of patients in emergency departments. Manage Sci. 2011;1(1):65–75.
- Boulton J, Akhtar N, Shuaib A, et al. Waiting for a stroke bed: planning stroke unit capacity using queuing theory. Int J Healthc Manag. 2016;9(1):4–10. Available from: https://doi.org/10.1080/20479700.2015.1101910.
- Tseytlin Y. Queueing systems with heterogeneous servers: on fair routing of patients in emergency departments. Technion-Israel Institute of Technology, Faculty of Industrial Engineering and Management; 2009.