References
- Mitchell's Plain Community Health Centre—Routine Monthly Report (RMR) statistics, 2007–2008.
- Gottschalk SB, Wood D, DeVries S, Wallis LA, Bruijns S. The Cape triage score: A new triage system South Africa. Proposal from the Cape triage group. Emergency Medicine Journal 2006; 23: 149–53.
- DeCarlo N; Breakthrough Management Group. The complete idiot's guide to Lean Six Sigma. New York: Alpha Press; 2007.
- Alukal G, Sattler M, Manos A. Make healthcare lean. Quality Progress 2006; 39(7): 24–30.
- Furuhashi Takeyuki. Workplace best practice Practice of Kaizen in service organisations. Workshop at GF Jooste Hospital 2007
- Kotelnikov V. Kaizen and total quality management (TQM) [monograph on the internet]. Business e-Coach; 2008 [cited 2008 Mar 5]. Available from http://www.1000ventures.com/business_guide/mgmt_kaizen_tqc_main.html
- Wikipedia. Kaizen. [monograph on the internet]. Wikipedia, the free encyclopedia; 2008 [cited 2008 Mar 8]. Available from http://en.wikipedia.org/wiki/Kaizen