251
Views
1
CrossRef citations to date
0
Altmetric
Articles

Psychological contract profiling for managing the learning experience of higher education students

ORCID Icon
Pages 377-396 | Received 20 Nov 2019, Accepted 16 Jan 2020, Published online: 27 Jan 2020

References

  • Abdullah, F. 2006. “The Development of HEdPERF: a new Measuring Instrument of Service Quality for the Higher Education Sector.” International Journal of Consumer Studies 30: 569–581. doi: 10.1111/j.1470-6431.2005.00480.x
  • Angell, R. J., T. W. Heffernan, and P. Megicks. 2008. “Service Quality in Postgraduate Education.” Quality Assurance in Education 16: 236–254. doi: 10.1108/09684880810886259
  • Argyris, C. 1991. “Teaching Smart People how to Learn.” Harvard Business Review 69 (3): 99–109.
  • Bal, P. M., A. H. De Lange, P. G. W. Jansen, and M. E. G. Van Der Velde. 2008. “Psychological Contract Breach and job Attitudes: A Meta-Analysis of age as a Moderator.” Journal of Vocational Behavior 72: 143–158. doi: 10.1016/j.jvb.2007.10.005
  • Ballantyne, R., J. Borthwick, and J. Packer. 2000. “Beyond Student Evaluation of Teaching: Identifying and Addressing Academic Staff Development Needs.” Assessment & Evaluation in Higher Education 25: 221–236. doi: 10.1080/713611430
  • Becher, T. 1994. “The Significance of Disciplinary Differences.” Studies in Higher Education 19: 151–161. doi: 10.1080/03075079412331382007
  • Boring, A., K. Ottoboni, and P. Stark. 2016. “Student Evaluations of Teaching (Mostly) do not Measure Teaching Effectiveness.” ScienceOpen Research 1–11. https://doi.org/10.14293/S2.
  • Brady, M. K., and J. J. Cronin. 2001. “Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach.” Journal of Marketing 65: 34–49. doi: 10.1509/jmkg.65.3.34.18334
  • Brochado, A. 2009. “Comparing Alternative Instruments to Measure Service Quality in Higher Education.” Quality Assurance in Education 17: 174–190. doi: 10.1108/09684880910951381
  • Browne, B. A., D. O. Kaldenberg, W. G. Browne, and D. J. Brown. 1998. “Student as Customer: Factors Affecting Satisfaction and Assessment of Institutional Quality.” Journal of Marketing for Higher Education 3: 1–14. doi: 10.1300/J050v08n03_01
  • Bunce, L., A. Baird, and S. E. Jones. 2016. “The Student-as-Consumer Approach in Higher Education and its Effects on Academic Performance.” Studies in Higher Education 42 (11): 1958–1978. https://doi.org/10.1080/03075079.2015.1127908.
  • Chong, Y. S., and P. K. Ahmed. 2015. “Student Motivation and the “Feel Good” Factor: an Empirical Examination of Motivational Predictors of University Service Quality Evaluation.” Studies in Higher Education 40: 158–177. doi: 10.1080/03075079.2013.818643
  • Clark, B. R., and M. Trow. 1966. “The Organizational Context.” In College Peer Groups: Problems and Prospects for Research, edited by T. M. Newcomb and E. K. Wilson, 17–70. Chicago: Aldine.
  • Clayson, D. E., and D. A. Haley. 2011. “Are Students Telling Us the Truth? A Critical Look at the Student Evaluation of Teaching.” Marketing Education Review 21: 101–112. doi: 10.2753/MER1052-8008210201
  • Conway, N., and R. B. Briner. 2005. Understanding Psychological Contracts at Work: a Critical Evaluation of Theory and Research. Oxford; New York: Oxford University Press Inc.
  • Cronin, J. J., and S. A. Taylor. 1992. “Measuring Service Quality: A Reexamination and Extension.” Journal of Marketing 56: 55. doi: 10.1177/002224299205600304
  • Davies, S. 2002. “Marketing in Higher Education: Matching Promises and Reality to Expectations.” In Responding to Student Expectations, edited by OECD, 103–114. Paris: OECD.
  • Deiaco, E., A. Hughes, and M. McKelvey. 2012. “Universities as Strategic Actors in the Knowledge Economy.” Cambridge Journal of Economics 36: 525–541. doi: 10.1093/cje/bes024
  • Eagle, L., and R. Brennan. 2007. “Are Students Customers? TQM and Marketing Perspectives.” Quality Assurance in Education 15: 44–60. doi: 10.1108/09684880710723025
  • ESG. 2015. Standards and Guidelines for Quality Assurance in the European Higher Education Area. http://www.enqa.eu/wp-content/uploads/2015/11/ESG_2015.pdf.
  • European Higher Education Area. 2005. Achieving the Goals. Communiqué of the Conference of European Ministers Responsible for Higher Education, Bergen, 19-20 May 2005. http://media.ehea.info/file/2005_Bergen/52/0/2005_Bergen_Communique_english_580520.pdf.
  • European Higher Education Area. 2012. Making the most of our potential: consolidating the European Higher Education Area. Bucharest Communiqué. http://media.ehea.info/file/2012_Bucharest/67/3/Bucharest_Communique_2012_610673.pdf.
  • European University Association. 2007. EUA policy position on Quality. http://www.eua.be/Libraries/iep/EUA_policy_position_quality_1.pdf?sfvrsn=0.
  • Goodman, L. A. 1961. “Snowball Sampling.” The Annals of Mathematical Statistics 32: 148–170. doi: 10.1214/aoms/1177705148
  • Gvaramadze, I. 2008. “From Quality Assurance to Quality Enhancement in the European Higher Education Area.” European Journal of Education 43: 443–455. doi: 10.1111/j.1465-3435.2008.00376.x
  • Horváth, L. 2015. “Ensuring the Competitiveness of Knowledge as the Fourth Mission of Higher Education.” In Central European Higher Education Cooperation Conference Proceedings, edited by J. Berács, J. Iwinska, G. Kováts, and L. Matei, 124–138. Budapest: Corvinus University of Budapest Digital Press.
  • Icli, G. E., and N. K. Anil. 2014. “The HEDQUAL Scale: A new Measurement Scale of Service Quality for MBA Programs in Higher Education.” South African Journal of Business Management 45: 31–44. doi: 10.4102/sajbm.v45i3.129
  • Kandiko, C. B., and M. Mawer. 2013. Student Expectations and Perceptions of Higher Education. London: King’s Learning Institute. https://www.kcl.ac.uk/study/learningteaching/kli/People/Research/DL/QAAReport.pdf.
  • Kashif, M., T. Ramayah, and S. Sarifuddin. 2016. “PAKSERV – Measuring Higher Education Service Quality in a Collectivist Cultural Context.” Total Quality Management & Business Excellence 27: 265–278. doi: 10.1080/14783363.2014.976939
  • Koskina, A. 2013. “What Does the Student Psychological Contract Mean?” Evidence From a UK Business School. Studies in Higher Education 38: 1020–1036.
  • Lupo, T. 2013. “A Fuzzy ServQual Based Method for Reliable Measurements of Education Quality in Italian Higher Education Area.” Expert Systems with Applications 40: 7096–7110. doi: 10.1016/j.eswa.2013.06.045
  • Mahapatra, S. S., and M. S. Khan. 2006. A methodology for evaluation of service quality using neural networks. http://dspace.nitrkl.ac.in/dspace/handle/2080/439.
  • Marsh, H. W. 1982. “SEEQ: A Reliable, Valid, and Useful Instrument For Collecting Students’ Evaluations of University Teaching.” British Journal of Educational Psychology 52: 77–95. doi: 10.1111/j.2044-8279.1982.tb02505.x
  • Ng, I. C. L., and J. Forbes. 2009. “Education as Service: The Understanding of University Experience Through the Service Logic.” Journal of Marketing for Higher Education 19: 38–64. doi: 10.1080/08841240902904703
  • Nordensvärd, J. 2011. “The Consumer Metaphor Versus the Citizen Metaphor: Different Sets of Roles for Students.” In The Marketisation of Higher Education and the Student as Consumer, edited by M. Molesworth, R. Scullion, and E. Nixon, 157–169. New York: Routledge.
  • Oliver, R. L. 1980. “A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions.” Journal of Marketing Research 17: 460–469. doi: 10.1177/002224378001700405
  • Parasuraman, A., L. L. Berry, and V. A. Zeithaml. 1991. “Refinement and Reassessment of the SERVQUAL Scale.” Journal of Retailing 67: 420–450.
  • Parasuraman, A., V. A. Zeithaml, and L. L. Berry. 1985. “A Conceptual Model of Service Quality and Its Implications for Future Research.” Journal of Marketing 49: 41–50. doi: 10.1177/002224298504900403
  • Parasuraman, A., V. A. Zeithaml, and L. L. Berry. 1988. “SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Servive Quality.” Journal of Retailing 64: 12–40.
  • Pereira, M. A. C., and M. T. Da Silva. 2003. A key question for higher education: Who are the customers. In 31st Annual Conference of the Production and Operations Management Society. http://www.poms.org/archive/conferences/Meeting2003/2003A/Papers/SOM-19.3.pdf.
  • Pietersen, C. 2014. “Negotiating a Shared Psychological Contract with Students.” Mediterranean Journal of Social Sciences. doi:10.5901/mjss.2014.v5n7p25.
  • Pratasavitskaya, H., and B. Stensaker. 2010. “Quality Management in Higher Education: Towards a Better Understanding of an Emerging Field.” Quality in Higher Education 16: 37–50. doi: 10.1080/13538321003679465
  • Raajpoot, N. 2004. “Reconceptualizing Service Encounter Quality in a Non-Western Context.” Journal of Service Research 7: 181–201. doi: 10.1177/1094670504268450
  • Rajasekhar, M., M. Muninarayanappa, and S. V. S. Reddy. 2009. “The GAP Model Analysis of Service Quality in Indian Higher Education.” Asia-Pacific Journal of Social Sciences 1: 214–229.
  • Rousseau, D. M. 1998. “The “Problem” of the Psychological Contract Considered.” Journal of Organizational Behavior 19 (S1): 665–671. doi: 10.1002/(SICI)1099-1379(1998)19:1+<665::AID-JOB972>3.0.CO;2-X
  • Salvador-Ferrer, C. M. 2010. “Quality of University Services: Dimensional Structure of SERVQUAL vs. ESQS.” Service Science 2: 167–176. doi: 10.1287/serv.2.3.167
  • Santini, F. O., W. J. Ladeira, C. H. Sampaio, and G. S. Costa. 2017. “Student Satisfaction in Higher Education: a Meta-Analytic Study.” Journal of Marketing for Higher Education 1: 1–18. doi: 10.1080/08841241.2017.1311980
  • Senthilkumar, N., and A. Arulraj. 2011. “SQM-HEI – Determination of Service Quality Measurement of Higher Education in India.” Journal of Modelling in Management 6: 60–78. doi: 10.1108/17465661111112502
  • Seymour, D. T. 1991. TQM on Campus: What the Pioneers Are Finding (Vol. 44). American Association for Higher Education, One Dupont Circle, Suite 600, Washington, DC 20036-1110.
  • Shore, L. M., J. A.-M. Coyle-Shapiro, X.-P. Chen, and L. E. Tetrick. 2009. “Social Exchange in Work Settings: Content, Process, and Mixed Models.” Management and Organization Review 5: 289–302. doi: 10.1111/j.1740-8784.2009.00158.x
  • Sorcinelli, M. D., and A. E. Austin. 2010. “Educational Developers: The Multiple Structures and Influences That Support our Work.” New Directions for Teaching & Learning 2010: 25–36. doi: 10.1002/tl.395
  • Sultan, P., and H. Yin Wong. 2010. “Service Quality in Higher Education – a Review and Research Agenda.” International Journal of Quality and Service Sciences 2: 259–272. doi: 10.1108/17566691011057393
  • Tan, K. C., and S. W. Kek. 2004. “Service Quality in Higher Education Using an Enhanced SERVQUAL Approach.” Quality in Higher Education 10: 17–24. doi: 10.1080/1353832242000195032
  • Teas, R. K. 1993. “Consumer Expectations and the Measurement of Perceived Service Quality.” Journal of Professional Services Marketing 8: 33–54. doi: 10.1300/J090v08n02_05
  • Terenzini, P. T., and E. T. Pascarella. 1977. “An Assessment of the Construct Validity of the Clark-Trow Typology of College Student Subcultures.” American Educational Research Journal 14: 225–248. doi: 10.3102/00028312014003225
  • Todorovski, B., E. Nordal, and T. Isoski. 2015. “Overview on Student-Centered Learning in Higher Education in Europe: Research Study.” European Students’ Union. https://eric.ed.gov/?id=ED572762.
  • Uttl, B., C. A. White, and D. W. Gonzalez. 2016. “Meta-analysis of Faculty’s Teaching Effectiveness: Student Evaluation of Teaching Ratings and Student Learning are not Related.” Studies in Educational Evaluation. doi:10.1016/j.stueduc.2016.08.007.
  • Wilder, D. H., R. M. Midkiff, R. E. Dunkerly, and R. C. Skelton. 1996. “Higher Educational Impact on Student Objectives: Longitudinal Change in Clark-Trow “Educational Philosophies.” Research in Higher Education 37: 179–198. doi: 10.1007/BF01730118

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.