Everyday resistance in psychiatry through harbouring strategies

References

• Ackroyd, S. and Thompson, P., 1999. Organizational misbehaviour. London: Sage.
   Google Scholar
• Aldao, A., Nolen-Hoeksema, S., and Schweizer, S., 2010. Emotion-regulation strategies across psychopathology: a meta-analytic review. Clinical Psychology Review, 30 (2), 217–237.10.1016/j.cpr.2009.11.004
   Google Scholar
• Alvesson, M. and Sköldberg, K., 2009. Reflexive methodology: new vistas for qualitative research. London: Sage.
   Google Scholar
• Astvik, W., Melin, M., and Allvin, M., 2014. Survival strategies in social work: a study of how coping strategies affect service quality, professionalism and employee health. Nordic Social Work Research, 4 (1), 52–66.10.1080/2156857X.2013.801879
   Google Scholar
• Baarts, C., 2010. Autoetnografi. In: S. Brinkmann and L. Tanggaard, eds. Kvalitative metoder: en grundbog. Copenhagen: Hans Reitzels forlag, 275–288.
   Google Scholar
• Bloch, C., 2008. Akademins lunchrum – mys eller hierarki? [Lunchrooms of academia – cosiness or hierarchy]. In: Å. Wettergren, B. Starrin, and G. Lindgren, eds. Det sociala livets emotionella grunder [The emotional foundation of social life]. Malmö: Liber AB, 215–236.
   Google Scholar
• Blumer, H., 1954. What is wrong with social theory? American Sociological Review, 19 (1), 3–10.10.2307/2088165
   Google Scholar
• Bolton, S.C., 2000. Who cares? Offering emotion work as a ‘gift’ in the nursing labour process. Journal of Advanced Nursing, 32 (3), 580–586.10.1046/j.1365-2648.2000.01516.x
   Google Scholar
• Bolton, S.C., 2003. Introducing a typology of workplace emotion. Lancaster: Lancaster University School, Working paper 2003/064.
   Google Scholar
• Bolton, S.C., 2005. ‘Making up’ managers the case of NHS nurses. Work, Employment & Society, 19 (1), 5–23.10.1177/0950017005051278
   Google Scholar
• Bolton, S.C. and Boyd, C., 2003. Trolley dolly or skilled emotion manager? Moving on from Hochschild’s managed heart. Work, Employment and Society, 17 (2), 289–308.10.1177/0950017003017002004
   Google Scholar
• Bone, D., 2002. Dilemmas of emotion work in nursing under market-driven health care. International Journal of Public Sector Management, 15 (2), 140–150.10.1108/09513550210419564
   Google Scholar
• Brook, P., 2009. In critical defence of ‘emotional labour’. Work, Employment and Society, 23 (3), 531–548.10.1177/0950017009337071
   Google Scholar
• Chenail, R.J. and Maione, P.V., 1997. Sensemaking in clinical qualitative research. The Qualitative Report, 3 (1), 1–10.
   Google Scholar
• Collinson, D. and Ackroyd, S., 2005. Resistance, misbehavior, and dissent. In: S. Ackroyd, R. Batt, P. Thompson and P. Tolbert, eds. The Oxford handbook of work and organisation. Oxford: Oxford University Press, 305–326.
   Google Scholar
• Diefendorff, J.M., Croyle, M.H., and Gosserand, R.H., 2005. The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior, 66, 339–357.10.1016/j.jvb.2004.02.001
   Google Scholar
• Dubois, A. and Gadde, L.E., 2002. Systematic combining: an abductive approach to case research. Journal of Business Research, 55 (7), 553–560.10.1016/S0148-2963(00)00195-8
   Google Scholar
• Ellis, C., 2004. The ethnographic I. Walnut Creek: Alta Mira Press.
   Google Scholar
• Epstein, I., 2009. Clinical data-mining. Oxford: Oxford University Press.10.1093/acprof:oso/9780195335521.001.0001
   Google Scholar
• Fineman, S., ed., 2000. Emotion in organizations. London: Sage.
   Google Scholar
• Fleming, P. and Sewell, G., 2002. Looking for the good soldier, Švejk. Sociology, 36 (4), 857–873.10.1177/003803850203600404
   Google Scholar
• Goffman, E., 1959. The presentation of self in everyday life. Garden City, NY: Doubleday Anchor Books.
   Google Scholar
• Greenberg, L.S., 2002. Emotion-focused therapy: coaching clients to work through their feelings. Washington, DC: American Psychological Association.10.1037/10447-000
   Google Scholar
• Greenberg, L.S. and Paivio, S.C., 2003. Working with emotions in psychotherapy. New York: Guilford Press.
   Google Scholar
• Håpnes, T. and Rasmussen, B., 2007. Familievennlige kunnskapsbedrifter: Fleksible vs. Byråkratiske organisasjonsformer? [Family-friendly knowledge companies: Flexible vs. Bureaucratic organizational forms?]. In: E. Kvande and B. Rasmussen, eds. Arbeidslivets klemmer. Arbeidets konstruksjon av foreldreskap [Working life’s clamp. The construction of parental work]. Bergen: Fagbokförlaget, 146–167.
   Google Scholar
• Hochschild, A.R., 1983. The managed heart: communication of human feeling. Berkeley: University of California Press.
   Google Scholar
• Hochschild, A.R., 2003. The managed heart: commercialization of human feeling. Berkeley: University of California Press.
   Google Scholar
• Hodson, R., 2001. Dignity at work. Cambridge: Cambridge University Press.10.1017/CBO9780511499333
   Google Scholar
• Holloway, I. and Wheeler, S., 2013. Qualitative research in nursing and healthcare. New Jersey, NJ: John Wiley & Sons.
   Google Scholar
• Hsieh, C.-W. and Guy, M.E., 2008. Performance outcomes: the relationship between managing the ‘heart’ and managing client satisfaction. Review of Public Personnel Administration, 29 (1), 41–57.
   Google Scholar
• Huzell, H., 2005. Management och motstånd: offentlig sektor i omvandling- en fallstudie [Management and resistance: public sector in transformation - a case study]. Doctoral dissertation. Karlstad: Karlstad University Studies.
   Google Scholar
• James, N., 1992. Care = organisation + physical labour + emotional labour. Sociology of Health & Illness, 14 (4), 488–509.10.1111/shil.1992.14.issue-4
   Google Scholar
• Karlsson, J.C., 2008. Den smidiga mellanchefen [The smooth floor-walker]. Malmö: Gleerups.
   Google Scholar
• Karlsson, J.C., 2011. Organizational misbehaviour in the workplace: narratives of dignity and resistance. Basingstoke: Palgrave Macmillan.
   Google Scholar
• Lane, J.E., 2000. New public management. London: Routledge.
   Google Scholar
• Larson, E.B. and Yao, X., 2005. Clinical empathy as emotional labor in the patient-physician relationship. JAMA, 293 (9), 1100–1106.10.1001/jama.293.9.1100
   Google Scholar
• Lilja, M. and Vinthagen, S., 2009. Motstånd [Resistance]. Malmö: Liber.
   Google Scholar
• Lim, V.K., 2002. The IT way of loafing on the job: cyberloafing, neutralizing and organizational justice. Journal of Organizational Behavior, 23 (5), 675–694.10.1002/(ISSN)1099-1379
   Google Scholar
• Lindgren, G., 1999. Klass, kön och kirurgi: relationer bland vårdpersonal i organisationsförändringarnas spår [Class, gender and surgery: relationships among health care professionals in organizational change]. Malmö: Liber.
   Google Scholar
• Lindqvist, M., 2016. Organisering av tid och emotioner i psykiatrin [Organization of time and emotions in psychiatry]. Arbetsmarknad & Arbetsliv, 22 (1), 27–41.
   Google Scholar
• Lysgaard, S., 1967. Arbeiderkollektivet [Labor collective]. Oslo: Universitetsforlaget.
   Google Scholar
• Malterud, K., 2003. Kvalitative metoder i medisinsk forskning [Qualitative methods in medical research]. Oslo: Universitetsforlaget.
   Google Scholar
• Mann, S. and Cowburn, J., 2005. Emotional labour and stress within mental health nursing. Journal of Psychiatric and Mental Health Nursing, 12 (2), 154–162.10.1111/jpm.2005.12.issue-2
   Google Scholar
• Mark, A. and Mann, S., 2005. A health-care model of emotional labour: an evaluation of the literature and development of a model. Journal of Health Organization and Management, 19 (4/5), 304–317.
   Google Scholar
• Meyrowitz, J., 1986. No sense of place: the impact of electronic media on social behavior. Oxford: Oxford University Press.
   Google Scholar
• Morris, J.A. and Feldman, D.C., 1996. The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 21 (4), 986–1010.
   Google Scholar
• Moyers, P., 2005. Introduction to occupation-based practice. In: Occupational therapy: performance, participation, and wellbeing, 221–234.
   Google Scholar
• Olsson, E., 2008. Emotioner i arbete: En studie av vårdarbetares upplevelser av arbetsmiljö och arbetsvillkor [Emotions in work: a study of healthcare workers’ experiences of the working environment and working conditions]. Doctoral Dissertation. Karlstad: Karlstad University Studies.
   Google Scholar
• Paulsen, R., 2010. Arbetssamhället [The working society]. Stockholm: Carlssons.
   Google Scholar
• Paulsen, R., 2015. Non-work at work: resistance or what? Organization, 22 (3), 351–367.10.1177/1350508413515541
   Google Scholar
• Prasad, P. and Prasad, A., 2000. Stretching the iron cage: the constitution and implications of routine workplace resistance. Organization Science, 11 (4), 387–403.10.1287/orsc.11.4.387.14597
   Google Scholar
• Rasmussen, B., 2004. Between endless needs and limited resources: the gendered construction of a greedy organization. Gender, Work & Organization, 11 (5), 506–525.10.1111/gwao.2004.11.issue-5
   Google Scholar
• Rosa, H., 2013. Social acceleration. New York: Columbia University Press.10.7312/rosa14834
   Google Scholar
• Sandelands, L.E. and Boudens, C.J., 2000. Feeling at work. In: S. Fineman, ed. Emotion in organizations. London: Sage, 46–63.
   Google Scholar
• Scott, J.C., 1989. Everyday forms of resistance. The Copenhagen Papers, 4, 33–62.
   Google Scholar
• Scott, J.C., 1990. Domination and the arts of resistance: hidden transcripts. Yale: Yale University Press.
   Google Scholar
• Scott, J.C., 2008. Weapons of the weak: everyday forms of peasant resistance. Yale: Yale University Press.
   Google Scholar
• Smith, P., 1992. The emotional labour of nursing. Basingstoke: Palgrave Macmillan.10.1007/978-1-349-12514-2
   Google Scholar
• Smith, P., 2011. The emotional labour of nursing revisited: can nurses still care?. Basingstoke: Palgrave Macmillan.
   Google Scholar
• Stearns, P.N., 1994. American cool: constructing a twentieth-century emotional style. New York: New York University Press.
   Google Scholar
• Swedish Research Council, 2004. Ethical review of research involving humans [online]. Available from: www.vr.se/
   Google Scholar
• Theodosius, C., 2008. Emotional labour in health care: the unmanaged heart of nursing. London: Routledge.
   Google Scholar
• Wettergren, Å., 2013. Emotionssociologi [The sociology of emotions]. Malmö: Gleerups.
   Google Scholar
• Wharton, A.S., 1999. The psychosocial consequences of emotional labor. The Annals of the American Academy of Political and Social Science, 561 (1), 158–176.10.1177/0002716299561001011
   Google Scholar
• Wharton, A.S., 2009. The sociology of emotional labor. Annual Review of Sociology, 147–165.10.1146/annurev-soc-070308-115944
   Google Scholar
• Wibeck, V., 2000. Fokusgrupper. Om fokuserade intervjuer som undersökningsmetod [Focus groups. About focused interviews as survey method]. Lund: Stundentlitteratur.
   Google Scholar
• Zammuner, V.L., Lotto, L., and Galli, C., 2003. Regulation of emotions in the helping professions: nature, antecedents and consequences. Australian e-Journal for the Advancement of Mental Health, 2 (1), 1–13.
   Google Scholar
• Zapf, D., 2002. Emotion work and psychological well-being. Human Resource Management Review, 12 (2), 237–268.10.1016/S1053-4822(02)00048-7
   Google Scholar
• Zapf, D., et al., 1999. Emotion work as a source of stress: the concept and development of an instrument. European Journal of Work and Organizational Psychology, 8 (3), 371–400.10.1080/135943299398230
   Google Scholar
• Zoghbi-Manrique-de-Lara, P., 2012. Reconsidering the boundaries of the cyberloafing activity: the case of a university. Behaviour & Information Technology, 31 (5), 469–479.10.1080/0144929X.2010.549511
   Google Scholar